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Jobs - Technical Support classifieds in austin

<![CDATA[Have you noticed that your entire paycheck goes to your gas tank? I have a solution - work from home. I am looking for multiple Tier 1 Support technicians to work from home. I have included a brief job description for this position. To be considered, candidates must have the following credentials: · 3 years minimum of desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus. · Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking. · Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems. · Excellent communication and customer service skills. Genuinely care about your customer. · Highly motivated and able to work independently. Take ownership for problems and follow through to resolution. · Certification(s) including but not limited to: A+, MCP, CCNA, MCSE, CCNP, Net+. Candidates without certification or failing to provide supporting documentation from accredited institute will not be considered for this position. Candidates will need the following for remote set-up: High speed Internet access Dedicated Windows based computer with XP Pro at a minimum Quiet, private workspace Dedicated phone line – No VOIP This position is paying $14.00/hr. If this is something that you would be interested in doing please send me your updated resume in a word format. I can then go over the next steps with you. If you have any questions please feel free to call at 888-790-8658 and ask for Teresa Goddard. I would be more than happy to speak with you. ]]>

<![CDATA[Operations Administrator: ADRevolution ADRevolution is looking for a highly motivated Operations Administrator to join their team. The Operations Administrator will be responsible for a wide variety of duties, including data entry, offer auditing and maintenance, documentation, and ensuring adherence to compliance laws. The ideal candidate must be flexible, able to manage multiple projects at once, and must be a team player. Responsibilities: Enters all offer data into company systems Responsible for timely auditing and maintenance of all offers Ensures accurate documentation and record-keeping for all files Manages research and special projects as needed Ensures all offers meet strict compliance laws Assists Customer Service department on an as-needed basis Requirements: High school diploma or GED required; Associate’s or Bachelor’s Degree preferred Proficiency in use of PC for office-related duties Proficient with all MS Office applications, especially Word and Excel Comfortable with all major web browsers Able to focus on details and pattern- or trend-recognition in large lists of numbers Must demonstrate ability to detect deviations in patterns and trends Excellent organizational skills with the ability to take on multiple projects at once Able to learn new tasks quickly and to adapt to changing requirements Pluses: Experience with HTML Experience in a technical/software development environment Experience in customer service and/or support via phone or email About ADRevolution, LLC: ADRevolution, LLC, based in Austin, Texas, has invented the solution for fully integrated auction-based ad serving. The company's Ideal Advertising Marketplace provides a new model of efficiency in digital media commerce; its full service solution drives results for advertisers and increases earnings for publishers across a variety of channels with its one-to-one personalization and behavioral targeting platform, the Natural Intelligence Marketing Engine (NIME). ADRevolution engages consumers in a personal dialogue over all interactive and emerging channels: email, interactive display, mobile, and more. For more details about ADRevolution, visit our Web site at www.adrevolution.com To apply for this position, please submit your resume in Word or PDF format, along with your salary requirements, to our recruiting team at adrevolution@AmericanWorkforce.com. Please include the job title “Operations Administrator” in the subject line of your email. Qualified applicants will be responded to as quickly as possible. No phone calls, please. ]]>

<![CDATA[Customer Service Representative: ADRevolution ADRevolution is looking for a highly motivated Customer Service Representative to join their team. The Customer Service Representative will be responsible for a variety of duties focused on providing support, feedback, and guidance to customers via phone and email. Ideal candidates must be flexible, able to manage multiple projects at once, and must be a team player with a strong commitment to quality. Responsibilities: Provides phone and email support to customers on an as-needed basis Ensures customer satisfaction with ADRevolution products Manages multiple projects quickly and efficiently Maintains excellent communication with clients, ensuring satisfaction with the support team as issues are resolved Requirements: High school diploma or GED required; Associate’s or Bachelor’s Degree preferred Proficiency in use of PC for office-related duties Proficient with all MS Office applications, especially Word and Excel Comfortable with all major web browsers Previous success in routinely executing detail-oriented tasks Excellent communication skills, both verbal and written Hard-working self starter with a solid track record of achievement Experience in web development, online advertising, digital media, and/or email marketing helpful, but not required Strong focus on customer service with support via phone and/or email About ADRevolution, LLC: ADRevolution, LLC, based in Austin, Texas, has invented the solution for fully integrated auction-based ad serving. The company's Ideal Advertising Marketplace provides a new model of efficiency in digital media commerce; its full service solution drives results for advertisers and increases earnings for publishers across a variety of channels with its one-to-one personalization and behavioral targeting platform, the Natural Intelligence Marketing Engine (NIME). ADRevolution engages consumers in a personal dialogue over all interactive and emerging channels: email, interactive display, mobile, and more. For more details about ADRevolution, visit our Web site at www.adrevolution.com To apply for this position, please submit your resume in Word or PDF format, along with your salary requirements, to our recruiting team at adrevolution@AmericanWorkforce.com. Please include the job title “Customer Service Representative” in the subject line of your email. Qualified applicants will be responded to as quickly as possible. No phone calls, please. ]]>

<![CDATA[Three week project at a location in N. Austin pulling cable and setting up the network. Pay is $10.00 an hour with possible over time M-F, 8-5 Start ASAP, Tuesday May 20th]]>

<![CDATA[ADMINISTRATIVE ASSISTANT NEEDED QUALIFICATIONS: Internet access required. Must possess basic computer literacy skills. COMPENSATION: $5-$8 per hour based on experience. IF INTERESTED, PLEASE SUBMIT AN EMAIL WITH EXPERIENCE AND RESUME. WE LOOK FORWARD TO HEARING FROM YOU!]]>

<![CDATA[CompassLearning, an award winning educational software company and creator of the Odyssey K-12 series, is in search of a Senior System Administrator in Austin Texas. CompassLearning has over 35 years of experience in supporting education software and has over 300 employees located throughout the United States and Puerto Rico Responsible for all activities related to system administration. This includes both business systems and development systems. CompassLearning is a fast-paced company whose employees are experts in all manners of the education process including subject matter experts (Math, English, Science, etc), animators, audio experts, web developers etc. If you want to work with very interesting, smart people, this job is for you. Duties, Tasks and Responsibilities Understanding of long-term requirements of operating systems administration and overall strategy of information systems planning. Strong understanding of Windows Operating Systems, Active Directory, Email, Networking, Remote Services, WAN/LAN and desktops/laptops required. Schedules installations, upgrades and maintains systems in accordance with established IT policies and procedures. Monitors and tunes systems to achieve maximum performance and Service Level Agreements. Position ensures data/media recoverability by implementing a schedule of system backups and database archive options. Develops and promotes Standard Operating Procedures. Develops and executes detailed disaster recovery plans of business systems. This position maintains growth statistics, space forecasts, tape libraries and software licenses and hardware inventories. Working knowledge of Databases required. Proven support of data and/or document control is systems necessary. Skills, Knowledge, Abilities A College degree in Computer Science or related field or the equivalent of 5 years relevant work experience is required. Five years or more working in a high transaction volume, 24x7 IT support environment with formalized change management processes in place. Proven experience with third-party production management tools such as disk management, security related tools, etc. Administrative knowledge of phone systems preferred, but not required. Strong customer service oriented skills in the areas of verbal and written communication, problem solving and daily job duties. Physical Requirements Recurring need to lift and move computer equipment. Must be able to bend and stoop to reach cables and equivalent located at floor level or stretch to reach cables above ceiling level. To apply please visit - <a href="http://compasslearning.com/About/ExternalJobOpp.aspx" rel="nofollow">http://compasslearning.com/About/ExternalJobOpp.aspx</a> ]]>

<![CDATA[Southwest call center seeks person to provide in house technical support. Come be a part of our team. This is an excellent opportunity to grow with a dynamic company. Full or Part Time Duties will include maintaining a multi-line call center phone system, set up, maintain and troubleshoot PC’s, peripherals and equipment network. Occasional weekends required. Requirements: Education and experience at least one year minimum each Regular attendance, flexible schedule to meet project needs Good verbal and written communication skills Pre-employment and criminal background check Please reply with resume to csr@oakhilltech.com ]]>

<![CDATA[Fast Paced growing software company is currently looking for capable Associate Program Manager. Responsible for managing multiple projects within a common program, to achieve business goals. Accountabilities: Supports other Program managers, Participates in constructing and maintaining database systems and programs, Develops, collects, monitors, and reports on business related data, Participates with management in analyzing and maintaining data for special projects. Ideal Candidates will have excellent oral and written communication skills, excellent negotiation skills, an ability to multitask, strong attention to detail, and be able to work autonomously. Must be Bilingual and fluent in Spanish. Term - 6 months ]]>

<![CDATA[Our small comapny needs a skilled electronics repair technician to work on robotic lighting fixtures and sound equipment. Position starts at 12.50/hr, will negotiate based of level of skill. Work would be done on a contract basis, a 1099 would be filed at the end of the year for the IRS. Causual enviroment. Full or part time. ]]>

<![CDATA[Are you a smart, compassionate technical professional (aka self-professed 'geek' with servers in your closets) who would love to work the the same? Consider Simpler-Webb. Simpler-Webb is the trusted IT infrastructure partner fostering our clients' success. In business since 1993, we help clients across the nation with IT Infrastructure Consulting, network security, IT infrastructure management, and server management. Our clients tell us we are extremely knowledgeable, reliable and results oriented. This makes us a great place for technically talented people with a passion for delivering creative solutions to work and develop their careers. Description: The Service Coordinator is responsible for coordinating resources to ensure timely implementations of Simpler-Webb's Managed Services and efficient distribution, escalation, and resolution of daily case queues. The Service Coordinator will communicate regularly with managed services engineers, the Service Desk, clients, consultants, and sales to enable consistent messaging and client satisfaction. Reporting to Consulting Manager, this is a full-time position based in Austin, TX. Responsibilities: Designs and implements processes to ensure timely implementation of Simpler-Webb managed services. Initiates and manages regular communication between clients and internal resources to confirm schedules and commitments for work delivery and work accountability. Facilitates internal communication between Managed Services, Consulting, and Sales to enable efficient client on-boarding to managed services. Works with group managers (Consulting, Server Management, Networking Services) to facilitate appropriate resource availability to deal with emergent issues. Handles client communications related to shifting delivery schedules as related to emergent items. Ensures and tracks the successful completion of implementation project milestones/deliverables. Communicates project and case status, risks and trade-offs to management and clients. Documents project status via meeting notes, web updates, status reports. Acts as the primary communication hub for project status and issue management related to client onboarding and emergent case issues. Strives for continual process improvement for projects. Requirements: 5+ years in a client-facing, technical management position Fluency in basic IT infrastructure technologies including network and system technologies. Strong written, and verbal communications skills Ability to quickly refocus efforts between multiple priorities Ability to work as part of a team Desirable Skills/Experience (not required): PMP Certification Experience with MS Project and salesforce.com ]]>

<![CDATA[JOB SUMMARY Technical Support is the cornerstone of long-term customer satisfaction. It is expected by all the department’s clients that the staff will be accessible, responsible, knowledgeable, and courteous. We seek to provide relevant expertise to guide all issues we encounter to a solution that woks for the client – whether in the form of direct support, or escalation to a liable party. The department serves as the primary resource for technical support inquiries – whether direct or redirected from the sales, production, or CRM departments. Additionally, it is the goal of the department to keep itself and the rest of the staff knowledgeable in the functionality/uses of all software purchased by the client. JOB FUNCTIONS & ROLES Servicing/Supporting Clients: - Internal: staff trainings, informal Q&A regarding tools and processes, creating/ managing documentation and training materials, responding to clients on behalf of a staff member (email). - External: respond to client generated emails, support center tickets, and phone calls Support Center Management / Documentation: - Maintain content through the updating and creation of knowledgebase articles, .pdf’s, and troubleshooters - Improve the quality and functionality for both staff (administration side) and clients (user side) - Maintain knowledge of industry best practices and innovations, and document. Tier-One Office I.T. - Provide basic user level support for all staff. REQUIRED SKILLS & EXPERIENCE • Ability to work independently and be accountable for work quality and deliverables (i.e. be thorough). • Excellent interpersonal, organizational, documentation and communication skills. • Strong analytical skills with demonstrated problem solving ability. • Solid phone training skills. • Ability to consistently read, interpret and write basic technical documents and reports. • Solid troubleshooting & support skills. • Willingness to learn new systems. • Working knowledge of Web Applications. INTRA-COMPANY RELATIONSHIPS Primary: - Development Team Secondary: - Production Team - Technical Support APPLICATION INSTUCTIONS Please email your resume and salary history to careers@faithhighway.com. Please write Technical Support Representative in the subject line.]]>

<![CDATA[MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index. Job Responsibilities: * Support training deployment environments that support the delivery of instructor led training of custom built applications: TIERS, MAXe, Portal Server * Assist in maintaining and scheduling multiple training deployment environments to facilitate instructor led training for the project * Assist in determining migration schedule of training deployment environments of new application releases * Administer user provisioning for each training environment * Request and coordinate database backups/saves and refreshes/restores * Coordinate with curriculum developers to create exercises in the training environments and manage updates to environment data * Create and deliver environment information and workbooks to trainers to be used in class * Develop procedures to troubleshoot software/environment issues * Provide technical support for environment and related software; on call to support training team * Submit time reports, status reports, risks and issues, on a weekly or as needed basis * Attend team meetings to provide project status and listen to any issues or concerns from the team * Develop time/resource estimates for any scope changes or enhancements to environment that impact training * Perform other duties and special projects as may be assigned by management Education/Experience: * Bachelor’s degree from an accredited college or university or equivalent work experience * Experience managing data environments for testing or training and experience with custom application development preferred * Exceptional technical and business writing skills * Highly organized and possess solid analytical problem solving skills * Ability to organize large amounts of information quickly and communicate that information to an audience at a variety of skill levels * Ability to perform comfortably in a deadline-oriented work environment and to execute many complex tasks simultaneously * High level of proficiency with Microsoft Word, Power Point, and Excel required * Experience with SQL, RDBMS or experience in multi-media development applications a plus * CHIP and/or ES programs and applications experience desirable MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: <a href="http://jobs.maximus.com/HR/CandidateTracking.nsf/frmApplication?OpenForm&ReqID=03469" rel="nofollow">http://jobs.maximus.com/HR/CandidateTracking.nsf/frmApplication?OpenForm&ReqID=03469</a> MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. No relocation assistance is available for this position.]]>

<![CDATA[DQ Technologies Job Posting Job Title: Customer Support Representative Location: Company HQ, Cedar Park, TX SUMMARY: DQ Technologies is an independent software provider that delivers deep vertical expertise and knowledge in the markets we are committed to serve, including: building materials, automotive, telco, food, city/muni, and healthcare. We are now seeking to fill a Technical Software Support position in our company headquarters. Incumbent will be responsible for day to day software support issues for DQ Technologies customer and partners. Scope of the role includes: • Ensure our customers are highly satisfied users of our software solutions. • Ensure customer's expectations regarding installation; support and follow-up on installed systems are maintained to a level that exceeds customer's expectations. • Ensure customer support services provided for all customers exceed their expectations. • Provide troubleshooting support for our software solutions via phone, email, using web based tools or directly accessing customer networks. • Provide installation and implementation support of our software solutions including bug detection and work-around. • Provide database support services for all customers on Microsoft SQL and Access databases which may include: o Database Querying o Export/Import Issues o Moving Database Files o Database Recovery o Database Backups • Provide support for our internal customers and network as well as testing and documenting software for Help Files, User Guides, and creating articles for our CRM Knowledge Base to be used by Support Team. • Provide training and support on-site at customer locations within the United States. Previous experience providing software related support services preferred. Experience in Windows computing environments. Analytical skill set. Multi-level interface and communications skills. Ability for light travel within the United States (up to 20%). Working knowledge of Microsoft SQL and Access databases a plus. DQ Technologies, Inc. offers Competitive salary. Benefits package including Health, Dental and PTO. No phone calls please. Principals need only apply. Email resumes & references to: jill.kinman@dqtech.com ]]>

<![CDATA[Description: We are currently looking for new talent to join a growing Technical Support Service (TSS) Team that services our Fortune 100 Global Shipping Solutions client. As part of this team, you will be responsible for receiving inbound technical support calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity! Handle inbound technical support calls, chat or emails from businesses and consumers based in the U.S. and other countries. . Acquire customer and issue-related information and input information into call-tracking database. After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue. Work as a consultative partner to your customer, building rapport and providing direction. Provide optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources. Requirements: Demonstrated technical aptitude troubleshooting and a good understanding of computer hardware and software platforms Demonstrate specific verifiable knowledge of systems. Ability to work with the customer while still being able to control the conversation and keep the resolution on track. Written communication exemplifying basic spelling and writing skills that enable one the ability to compose detailed notes that others can easily interpret. Must possess and demonstrate excellent active listening skills that enable one to picture what the customer is explaining, retain information and pick up on key verbal cues. Must possess and demonstrate excellent communication verbal communication must be professional and grammatically correct never using jargon or slang. Experience working under pressure and effectively calming irate customers, preferably in a customer contact center. Must possess and demonstrate excellent customer service and rapport building skills that convey courtesy and helpfulness, empathy towards customer frustration and a strong willingness to promptly resolve the customer's problem or request. Must be able to demonstrate etiquette, professionalism and courtesy as well as a sense of confidence and ownership in resolving customer issues. Ensures that critical issues are escalated per outlined processes. Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time. Ability to type a minimum of 30 wpm. Ability to work flexible shifts Ability to sit for long periods of time. ]]>

<![CDATA[TAC / NOC Engineer - level 2 $25/hr Job Description: The TAC / NOC (Technical Assistance Center) Engineer - Level 2 will report to the Manager of Support Services. The TAC / NOC engineer will be responsible for handling all aspects of customer support across all client products -engaging the customer from initial contact via phone/email through problem resolution. The engineer will be on call 24x7 via a rotating cell phone between co-workers. The engineer will also be responsible for continually updating knowledge bases/FAQ’s for posting on the clients support website. Other responsibilities include communicating with sales teams on their customers’ issues, communicating escalation needs to Level 3 mentor when appropriate and tracking shipping status for product returns. Qualifications: • Demonstrated success working directly with customers • Excellent communication and presentation skills, with strong written and verbal skills • In-depth knowledge of network routing protocols and Internet troubleshooting techniques (Routers, Switches, VPN, etc.) • Working knowledge of information security products and technologies (Intrusion Detection/Prevention, URL filtering, Firewall & ACL configuration) • Working knowledge of Windows and Linux based sniffers (Ethereal, TCPDump, SnifferPro) • Ability to program in scripting or more advanced languages such as PERL, Python, Linux Shell Script • Ability to work as part of a team as well as independently ]]>

<![CDATA[Business Analyst Responsible for analyzing the business needs of their clients and stakeholders to help identify business problems and propose solutions, using the discipline of business analysis. Within the systems development life cycle domain, the BA typically performs a liaison function between the business side of an enterprise and the information technology department or external service providers. This candidate will also provide Administrative support to a Director and his team so some form of Administrative support is also required. ]]>

<![CDATA[LK Jordan & Associates is currently recruiting and interviewing for a top client in South Austin. Start date - June 9th - Interviewing Now! Looking for Customer Service/Data Support Reps for major wireless communications company. Full-Time, Direct Hire Starts at $11.50/hr Great Benefits - kick in after 1 calendar month of employment MUST have open schedule and flexibility to work any given schedule Hours of Operation: Monday-Friday 7am - 10:15pm, Sat 8am-8pm, Sun CLOSED Training for 6 weeks - training hours, Mon-Fri 9am-6pm Responsibilities: Take inbound calls from customers assisting them with technical issues relating to their Blackberries, Palm Pilots, etc. Build good rapport with clients, great customer service skills, able to troubleshoot technical issues Experience: Customer Service/Call Center experience a plus Technical support experience a major plus MUST be technically saavy and type minimum of 30 wpm. Must be able to pass background check and drug test If qualified and interested, please send resume to Ginger at ginger.willcox@lkjordan.com]]>

<![CDATA[This position is involved in various IT activities, including • Tier 2 help desk support – operating system, desktop applications, attached peripherals. Assistance may be provided by phone, remote control or in person • Creation, removal and maintenance of user accounts and passwords for the company’s various enterprise systems • Placement and removal of computer and phone equipment as the makeup of the employee base changes over time • Participate in the development of new policies and procedures that help improve the quality and delivery of services provided by the department • Participate in projects that contribute to the implementation and success of new policies and procedures • Contribute documentation to the department’s knowledge base • Management of computer install images Qualifications • 7-10 years of experience working in desktop support • Thorough understanding of Windows XP – demonstrated experience with Vista is a plus • Demonstrated hands-on experience with Active Directory: experience creating user accounts, security and distribution groups, and implementation of organizational units • Team player – highly collaborative and a strong preference to work as part of a team • Excellent troubleshooting and analytical skills • Able to work effectively both over the phone and in person with end users requiring assistance • Excellent oral and written communications skills, with the ability to communicate effectively with non-technical users • Primary professional interest is desktop and end user-related activities • Demonstrated ability to create clear, easy-to-understand documentation • Experience using Ghost for creating and maintaining computer install images ]]>

<![CDATA[Description Data Center infrastructure tech assembles and installs racks in Data Centers. • Read and interpret prints to build racks. • Deliver and install racks. Server install technician responsible for delivery and racking of servers in Austin/ Round Rock data centers. • Palletize/ unpalletize, load, deliver servers to data center. • Mount servers in racks and dress power/ network cables. Qualifications • Good written and verbal communication skills in English. • Good organizational skills. • Able to lift 50 lbs continuously throughout the day. • Ability to use hand tools. • Reliable transportation. Experience • 1 year similar experience. This is a long term contract]]>

<![CDATA[Excellent opportunity to be a part of a winning team with a great culture. Dell Storage and/or Server experience with Portuguese Skills 1. In addition to English, proficiency in at least of the following Languages: • Portuguese, • French and/or Spanish 2. Ability to troubleshoot to resolution complex enterprise solutions (Backups,Email, Databases, Active Directory, Clusters, etc) 3. Able to successfully deal with high levels of ambiguity 4. Excellent communication/soft skills in applicable language (written/spoken) 5. Customer Service/Support oriented and able to study and learn quickly. Knowledge/Experience 6. Two years of Experience (after BS) with Enterprise-range solutions (Servers, Ethernet infrastructure, Storage Area Networks, Backup Solutions and Application Software, VMWare/Virtualization). 7. Deep knowledge of -at least- one Server class Operating System (i.e. MS Windows, RedHat/SuSE Linux, VMWare, Solaris, AIX, NetWare, etc...). 8. 3-6 months of experience supporting HA Cluster solutions (e.g; Linux/Microsoft Clustering SW) 9. Certifications: • MCSE (Microsoft Certified System Engineer), or • RHCT (Red Hat Certified Technician) Certification, or • CCNA (Cisco Certified Network Associate), and • EPP (EMC Proven Professional), or • DCSNP (Dell Certified Storage Networking Professional), or • A+ /Server+ Certification; • in some cases these certifications may be replaced for real-world practical experience. Education 10. BS Degree on Computer Engineering or similar area; this can be replaced for 4 years of equivalent/relevant experience. ]]>

<![CDATA[Submit a State of TX application directly to the Texas Legislative Council if applying. Access the app at www.tlc.state.tx.us GENERAL DESCRIPTION Trainee position helps perform operational tasks on SAN, LAN, and WAN computer equipment. Under close supervision, selects procedures to respond to SAN, LAN, and WAN system interventions and failures. PRINCIPAL DUTIES AND RESPONSIBILITIES Works under close supervision and completes job assignments in a timely manner. Performs operational tasks on SAN, LAN, and WAN network equipment. Completes assigned tasks in specialized daily work area. Under close supervision, conducts some SAN, LAN, and WAN system activities to detect inefficient performance. Assists supervisor and senior operator in determining a corrective action to improve performance. Provides assistance to clients and directs calls to the appropriate person to assist a client. Assists with updating procedures and documentation. Complies with standards for security, data protection, fire prevention, and related matters. Attends work regularly in accordance with agency leave policy. Performs other duties as assigned. ]]>

<![CDATA[Acupuncture School Needs Full Time IT Services Coordinator! GENERAL DESCRIPTION: Provides hardware/software technical support for desktop and laptop systems used by faculty, staff and students of acupuncture school, including backup support as needed on web and administrative computing projects. Maintains school’s IT infrastructure. DUTIES: School Systems Support: Maintains and supports school registration, coursework, and classroom software and technology and databases (Comprehensive Academic Management System (CAMS)) Responsible for coordination, security and administration of school mission-critical systems (Scantron, Class Climate, Simple HR, FAME, Quickbooks). Provides training and support for faculty, staff, and students Network Support: Provide network utility support Draft and maintain documentation Responsible for coordination, security and administration of networked environment Responsible for end-user client desktop computing Computer Operations: Purchase desktops, laptops, printers. Prepare equipment for operation Operate and perform maintenance on computers and peripheral equipment Assist users in solving problems and scheduling requests related to hardware and software needs by working with vendors and other support/development groups. Performs all other duties as assigned REQUIRED QUALIFICATIONS: Associate’s degree. Two years of relevant experience with hands-on configuration, upgrading, support and troubleshooting of PC, printers, servers and network can be substituted for 1 year of education. Two to five years experience installing, troubleshooting, and repairing computer hardware and software. Experience troubleshooting operating system and application software issues. Strong understanding of networking basics. Excellent telephone, communication, and inter-personal skills. Available to work non-traditional hours if necessary. Ability to be pro-active and a team player. PREFERRED QUALIFICATIONS: Bachelor’s degree. PC hardware/software expertise across multiple platforms. Windows XP and Server 2003 experience. Microsoft Office, Active Directory knowledge. Familiarity with local area networks, internet connectivity, and wireless networks. Familiarity with TCP/IP setup. Printer setup and troubleshooting. Laptop setup and troubleshooting. HTML/XHTML and CSS experience. Strong understanding of web accessibility standards - Full Time position, insurance benefits and 401(k) available, great working environment! ]]>

<![CDATA[About the Company Bazaarvoice offers outsourced technology, services, analytics, and expertise to help companies enhance the online shopping experience with social commerce applications that drive sales. Bazaarvoice Ratings & Reviews™ and Ask & Answer™ deliver immediate success by minimizing implementation risk and maximizing the strategic impact of user-generated review content through complete customization, deep integration, community management, advanced analytics, search engine optimization, and syndication across the Web and to offline channels. Bazaarvoice was named to the 2007 Red Herring Global 100 and 2006 Red Herring Top 100 lists and received the 2006 ClickZ Marketing Innovation of the Year award. Bazaarvoice currently serves over 160 eCommerce leaders including Bass Pro Shops, Dell, Macy’s, Office Depot, Inc., Overstock.com, PETCO, QVC, Sears, and ZipRealty. The company has headquarters in Austin, TX and offices in London, UK. Bazaarvoice is building an elite team of passionate technologists and client services professionals to develop and support an entirely new class of hosted software applications and managed services. Bazaarvoice, Inc. is an Equal Opportunity Employer. Bazaarvoice does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability. About this Position The IT Support/Administrator is responsible for day-to-day analysis, prioritization and resolution of end user IT issues along with “new hire” set up and support. Key Job Responsibilities * Provide support to employees on related software, hardware, problems, questions and connectivity issues in a prompt and efficient manner. * Periodic installation of hardware and software as well as conducting upgrades. * Responsible for setup, maintenance upgrades & repair of corporate workstations, notebooks, peripheral devices & telecommunications equipment/software. * Provide troubleshooting & repair of network connectivity issues for employees. * Assist with other relevant projects as necessary. Job Requirements * AA/AS degree, BA/BS degree, CIS degree preferred, non-degree needs the backing of proven IT and technical infrastructure experience * Experience in Windows 98, Windows 2000 and Windows XP desktops in a Windows NT/2000 environment. * Possess exceptional Customer Service skills and solid analytical problem solving proficiency. * Demonstrates excellent verbal and written communication skills. * Individual must be a self-starter and an initiator. * 2 years of IT technical experience. How to apply Please send cover letter and resume to jobs@bazaarvoice.com, and make sure you put "IT Administrator - CL" in the subject line. Sorry, submissions without the job title in the subject line will not be considered. ]]>

<![CDATA[If you have an extensive background in the tech industry, know your way around a network or are server talk savvy- we want you! High Tech Marketing and Advertising firm needs an energetic, outgoing phone professional immediately. You will need to engage high level IT professionals in phone conversations. Our goal is to develop a good rapport with prospects and discern their need for our clients' products and services. A background in the tech industry and comfort with techo-speak is a must. Business to business telemarketing experience required. Contract position. Bonuses available to outstanding performers. 6 hour day time shift available. Send Resume to mpain@bazzirk.com ]]>

<![CDATA[Customer Support needed!!! Work Description: -Triage daily Windchill trouble tickets -Gain technical understanding of the Windchill application and use this to route tickets. -Resolve daily business issues and trouble tickets -Communicate daily status to end users -Work with Customer Support lead and IT development team. Essential Functions: -Participate in group environment as a level one tier for the help desk. Will require the use of a help desk request tracking tools -Participates in a team environment in the design, development, test, installation and documentation of computer hardware and software in a networking environment -Provide technical support to coworkers for all manner of technology hardware and software in use throughout the organization and company -Resolve system issues including coordination between users and other IT personnel -Escalate more complex issues to senior level and support specialists (L2 / L3) -Maintain passwords and data integrity system security for application environment -Simulate or recreate user issues to better understand and resolve reported problems -Requires tool configuration -Perform root causing, testing and preventative maintenance on application -Create documentation, track, and monitor problems for trends -Evaluate system configurations and software to ensure effective use of hardware resources -Plan, organize, and prioritize outstanding issues Qualifications: 6 years of experience in Windows 2003 Experience, Linux Experience, Technical Support, Microsoft SQL Server, Visual Basic, General IT, System Administrator. Competitive Pay!! If interested in this position please contact rebecca.lopez67@gmail.com]]>

<![CDATA[NOW HIRING WIRELESS HANDSET CUSTOMER SUPPORT Are you someone to whom others look for assistance with their technology issues? Someone who enjoys helping friends resolve their wireless and handset problems? An individual with a talent for figuring out all the new “toys” and for helping friends and family get started using them? If so, arvato digital services TSS wants to meet with you!! We are hiring CUSTOMER SUPPORT personnel for our Austin, TX location ***** at&t Device Support Center 9037 Research Blvd (at Burnet Rd) Ste. 600 Austin, TX 78758 Job Highlights: You will conduct initial information-gathering, perform hands-on basic and detailed troubleshooting, program, test, and perform minor repairs for wireless communications devices (cellular phones), issue, and, if necessary, exchange handsets and process all warranty claims, instruct and educate customers on the proper use of cellular phone features and the operation of their devices, utilize various client systems to validate, correct and record the required services, and enter and track customer data using Client tracking systems. Your Skills: • Outstanding customer service skills; • Technical aptitude with retail electronics experience preferred; • Ability to use positive interpersonal skills to handle customer problems; • Excellent oral and written communication skills and strong attention to detail; • Knowledge of computers using Windows, cellular manufacturer certification preferred; • Ability to work retail hours required; • High school diploma or equivalent required. Offers will be made contingent upon successful completion of a drug screen and background check. arvato digital services offers excellent benefits including medical, dental, life insurance, paid vacation and holidays, excellent 401K and much more! We are an equal opportunity employer committed to workforce diversity. Please use the link below to apply for these openings: <a href="http://myjobs-en.becruiter.net/jobagent/search/default.aspx?jobid=60608" rel="nofollow">http://myjobs-en.becruiter.net/jobagent/search/default.aspx?jobid=60608</a> ]]>

<![CDATA[Required experience with desktop PC operating systems, Windows XP, 2000 and 2003. Must posses advanced technical background in one or more supported products Microsoft Office 97-2007, Ant-Virus Programs Symantec, Norton 360, Microsoft Communicator 2005, 2007, and Lotus Notes. Skillful in multi-vendor environments, working with laptop and desktop connectivity architectures including TCPIP, mainframe, network software/hardware troubleshooting. Familiarity with one or more applications, Fidelity Director 5.0, ATI Catalyst Control Center, RightFax, Blackberry Desktop Manager, Palm Desktop, Palm OS, Remedy Ticketing System, Peregrine Ticket System, NetOp Remote control client, and SMS Web based remote client are a plus. Must posses strong written and verbal communication skills, be service oriented, adaptable, and optimistic. Strong troubleshooting, research and problem solving skills required. Must be able to Collaborate as a strong team member, and work independently on assigned projects.]]>

<![CDATA[Technicians wanted to perform field installations on a subcontracted basis around Austin. Installations range from DSL, T1's, VoIP, and CPE installation/configuration. Jobs last 1-3 hours on average and can be a scheduled with flexibility, although most dispatches take place during standard business hours M-F. Cat5 cabling experience would be required. You would need to posses your own laptop, toner and butt set, punch down tools, and mode of transportation. Please include past experience with reply. Rates to be discussed. This would be classified as a part time position, although the volume does fluctuate. ]]>

<![CDATA[2 positions only Great 8AM - 4:30PM position $10 -$11 / DOE Looking for entry to mid level experienced PC Board component level troublershooters. Must have oscilloscope & volt meter know how. Please respond with resume or come in to fill out an application Requested Personnel 1970 Rawhide Dr #212 Round Rock TX 78681 512.246.6635 ]]>

<![CDATA[Technical Support and Client Specialist (Austin) -------------------------------------------------------------------------------- Reply to: resumes@kinnser.com Date: 2008-05-06, 2:55PM CDT JOB LISTING HEADLINE: Fast Growing Healthcare Company Seeking New Tech Support and Client Specialists JOB TITLE: Technical Support and Client Specialist A fast-growing, hi-tech healthcare company is looking for smart individuals seeking to learn and grow their career while improving the health care system. This new position will be part of a growing team that is focused on creating the best possible user experience and delighting Kinnser’s customers. The successful candidate will join the team that is considered the most important within our organization and will utilize a range of technical and interpersonal skills to ensure that clients maximize the value of our services on a daily basis and effectively resolve technical issues. As Kinnser is a company that promotes from within, the right candidate will have opportunities to continue to deepen their technical support skills or potentially move into other roles within the organization as the company grows. Kinnser Software Inc. is the leading web-based software application that improves the lives of patients who are being cared for at home, while improving bottom line results of the home health care agency that provides that care. Kinnser delivers this by enabling users the ability to schedule home health care services, contribute notes and complete billing, all from anywhere with an internet connection. Kinnser Software Inc. is an Austin-based company that offers competitive compensation, a casual and progressive work environment and is an equal opportunity employer. For more information about the company, please visit www.kinnser.com Required knowledge/skills/attributes include: • Strong communication skills and a good sense of humor • Ability to learn quickly and then use that knowledge to solve problems effectively • Ability to say “I don’t know, but I can get that answer for you” and then find the answer for the client • 1+ year of technical support experience • Bachelors degree or equivalent experience required • Health care, nursing, or home care a PLUS ]]>

<![CDATA[Availability: Full and Part Time Job Description: teleNetwork is seeking entry level qualified applicants to provide telephone based technical support assistance to businesses and consumers for Internet services, email support, desktop support, and security related issues. Technicians must posses excellent customer service and the ability to build strong customer relationships on every call. Applicants should have excellent written and oral communication skills. Job Functions: To provide computer support for hardware and software by telephone, e-mail, chat and remote utilities for resolution of customer issues to ensure quality support and professional standards on each contact. Manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience. Analyze computer software and system configurations to identify customer-reported issues and recommend corrective actions. Maintain accurate records of customer information to track customer history and report recurring problems to customer's product or service provider. Escalate complex issues to appropriate team following customer specific escalation procedures. Perform and complete related tasks and projects as assigned. Required Skills: Strong customer service skills Experiencing using Microsoft Windows based operating systems Basic knowledge of the Internet and online software Excellent written and oral communication skills Professional attitude and goal oriented work ethic Preferred Skills: Advanced knowledge of computer software and hardware Experience trouble-shooting computer networks Understanding of TCP/IP protocols and Internet connectivity Strong understanding of customer-support standards and processes, including problem resolution Qualifications: High School diploma or related work experience. Call center, customer service, technical support, computer networking, help desk support or similar job experience. Interest in customer service and technology as it relates to providing technical support to businesses and consumers. About teleNetwork, Inc. teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions. FLSA (Fair Labor Standards Act): As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position. TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. Research and submit an online application at www.telenetwork.com/careers]]>

<![CDATA[Also looking for representatives bilingual in English and Spanish. Looking for stability, career growth, and an opportunity to work in the high-tech industry? Due to rapid growth, Volt Technical Resources is looking for motivated, career-driven individuals to join a growing call center that will be supporting large companies nation-wide. The company is located in North Austin. Company offers an outstanding compensation package comprised of competitive salaries, comprehensive health benefits for qualified positions, as well as retirement benefits including a 401(k) program. Great location, onsite daycare, and benefits galore!!! Best of all, they provide a great potential for growth, advancement, and a solid career in the high-tech industry. The position serves as the first point of contact for an expanded variety of customer types, including end users, educational institutions and/or client authorized service providers. You will be responsible for ensuring customer satisfaction by handling questions and issues about client products from client customers. Additional responsibilities include, but are not limited to reporting/escalating issues and problems through appropriate channels. Requirements: **Excellent customer service skills required; technically savy a plus.** 1. Meet the basic requirements (availability, flexibility to commit to a 40-hour work schedule. Hours of operation vary. 2. Comfortable with commute to north Austin location. 3. Pass basic tests (typing, basic call center related test, etc...) 4. Clear standard drug screening ]]>

<![CDATA[IP Telesis is seeking an exceptional VOIP Network/Systems Engineer to join our team. Must have hands on working experience with configuring and troubleshooting Cisco Gateways, Routers, VOIP Phones, Session Border Controller, and Firewalls. Must be a fast learner, and be able to work under pressure. Experience with Nextone, Broadsoft, Cisco, Edgewater, Asterix, Adtran and Polycom equipment is a plus. This candidate must be familiar with Telecom services like Hosted PBX, SIP Trunking, and IP Networks. Qualifications: • Bachelors Degree or equivalent Technical Certifications. • Strong organizational and documentation skills • Must be able to work as team member in a rapidly growing environment. This position offers a competitive base salary, as well as employee benefits package and is located in either Austin, TX or Salt Lake City, UT. ]]>

<![CDATA[Senior Network / Systems Administrator Is this the career for me? Do you prefer having flexible hours? Of course you do!! You are an IT guy/gal  Are you the person everyone is trying to hire? Enjoy working in a relaxed, “techy” environment? Thrive on managing corporate network resources? Perhaps you always wanted to live near in the Live Music Capital of the World, visit Alamo Draft House, surround yourself by outstanding weather & eclectic people, attend ACL Music Festival, or the UT games? If you said yes to most of these questions, then you might have stumbled upon your ideal position! Come join our IT bat cave where you won’t strain your eyes with the florescent lights of most blue chip companies. What does Movêro do? Movêro gives IT professionals the tools and services to support enterprise mobile users. We deliver a complete managed mobility solution with our unique combination of software as service and a domestic 24x7 call center. Our Maestro platform makes it easy for end users to order or replace devices that meet corporate policies. Managers and administrators have immediate access to devices, services and usage patterns – and a convenient, centralized approval process to manage them. Movêro’s 24x7 help desk experts provide single point-of-contact support for an array of devices, applications and network issues. We also offer asset management and device rental programs, including next business day replacement services. Movêro pays 100% short term disability, 100% long term disability, & 100% Accidental Death and Life Insurance. We also give employees a generous dollar amount every month to put towards their health, vision, and dental insurance. Our company has one of the richest benefit plans in Austin. Where can I learn more? We encourage you to check us out at www.moverotech.com to obtain a better understanding of what we do and/or show off at an interview because you did your homework ;) Interested in hearing about us in the media? <a href="http://www.moverotech.com/news_events/." rel="nofollow">http://www.moverotech.com/news_events/.</a> What Does The Position Entail? The ideal candidate will possess highly developed network and systems administration skills, proven problem solving skills, great attention to detail, and an excellent sense of pride in their work. What skills and experience are required? • Strong experience in managing corporate network resources and working with hosting providers and co-location solutions. • Create reliable work plans with estimates, schedules, and technical and resource dependencies fully identified. • Work with minimal guidance and with substantial latitude for independent action. • Document the structure of and procedures used to build and maintain production network. • Excellent technical and problem solving skills. • Configuration, updates, and monitoring of enterprise-class network hardware. • Perform scheduled network audits while keeping a database of the info current. • 24/7 availability via phone or computer in case of production service outage. • Plan for and adjust to changing capacity needs as the company grows. • Assist in the design of infrastructure to support high-availability services.  10+ years experience in all aspects of network administration  5+ years of Linux systems administration experience  Startup experience is strongly desired • Bachelors degree in Computer Science or Equivalent experience Local Candidate Preferred • CCIE (Cisco Certified Internetwork Expert) preferred Specific Skills / Minimum Job Requirements / Qualifications: • Very strong network management and network security experience (layer 3 switching, routing, bridging, firewall management). • Strong communication and documentation skills needed to function at a high level with peers. • In-depth knowledge of TCP/IP and Ethernet protocols and standards (VLAN, OSPF, ARP, QoS, POE, Cabling standards, etc.) • Strong knowledge of Voice Over IP technology both at the software and network / hardware layers (asterisk, SIP, Telcom Hardware, etc.). • Strong Open Source / Linux software tools experience (nmap, iptables, snort, ethereal/wireshark, ipcalc, dig, tcpdumpm, traceroute, etc.). • Experience with high-availability production environments (load balancing, fail-over). • Strong secure network communications and encryption experience (SSH, PGP, SSL, VPN, etc.). • Very strong Linux systems administration skills (Debian and RHEL experience a plus). • Very strong open source software administration experience (Apache, Postgres, MySQL, etc.). • Experience with Linux virtualization a plus (specifically Xen).  Experience with supporting Java J2EE applications (VM performance, Tomcat configuration, mod_jk, clustering, etc.).  Experience with configuration and support of multiple platforms (Linux, Windows, Mac OSX).  Experience with integration of custom and third-party software products. • Strong shell scripting and some development skills (shell scripting, PHP, Perl, etc.). How much can I plan to earn? 80-100K. Or talk us into more if you have the salary history for a serious discussion. What are the next steps in moving forward? If you can hold off another year before trying out for the Longhorn basketball team, but think you are a slam dunk for this position, then shoot your resume on over. Movero cannot wait to hear what you are all about, what makes you tick, and watch you prove that we have found our ideal candidate! We look forward to hearing from you. ]]>

<![CDATA[Phone Tech Support w/preferred memory background need for a noted memory / PC board manufacturer. Knowledge of PC architecture-basic hardware & software applications. Able to handle incoming calls/email in a professional manner & if not able to quickly resolve the issue on the spot after training, to be able to source through internal/external means the proper solution to followup in a timely manner w/the customer. Able to maintain a strong work ethic & evolve into other support type roles such as RMA data entry. Newly created position - potential to build process. Please respond with resume or come in to fill out an application Requested Personnel 1970 Rawhide Dr #212 Round Rock TX 78681 512.246.6635 ]]>

<![CDATA[QuickArrow is the leader in SaaS (Software as a Service) Professional Services Automation (PSA) software that provides a single, comprehensive solution to billable services organizations. The Client Support Analyst role provides support in the areas of project management, time and expense management, resource management and financial management. A Client Support Analyst will provide quality professional software support that results in a high degree of client satisfaction. This is not an IT support position. This position will support our PSA business software. Hours will be Monday-Friday 9am-6pm. Specific Responsibilities: • Receive incoming customer requests either by e-mail, phone, or Web • Maintain accurate call logging and tracking into Support Helpdesk database • Display excellent communication skills and work effectively with customers from various cultural backgrounds who have varied levels of technical knowledge • Provide 1st level Support on basic operational usage of the QuickArrow application • Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions • Escalate problems when unable to determine a solution to the clients question/problem • Document problem resolutions as part of building a self-help/FAQ system to be utilized by all QuickArrow clients • Rotating pager duty (weekends only) • Perform other duties as assigned by Manager Required Skills and Knowledge: • Minimum 1 year customer service/support experience • Excellent telephone soft skills • Highly detail-oriented • Strong problem solving skills • Strong organizational skills • Ability to multi-task in a fast paced environment • Excellent interpersonal skills • Ability to handle stressful situations • Excellent computer/internet skills with proficiency in Microsoft Office including Word and Excel • Proven propensity to learn new technologies Beneficial Skills: • Bachelor’s Degree preferred • Experience in servicing International English speaking customers will be an advantage • Finance background helpful • Basic SQL and HTML skills • Experience in knowledge management systems and CRM tools (e.g. Salesforce) ]]>

<![CDATA[-Provide technical assistance to high school students and faculty. -Ability to repair Dell laptops, and troubleshoot issues with printers, projectors, and desktop computers -Ability to communicate orally and in writing to both faculty and staff -Ability to receive training and implement technical support solutions for new software and hardware on an ongoing basis -Ability to exercise independent judgment, and to establish effective working relationships with other faculty, staff, and students -Ability to maintain confidentiality]]>

<![CDATA[AWESOME BILINGUAL TECH SUPPORT POSITION! Requirements: 3-6 months of tech support exp call center exp communication skills MUST be bilingual!!!!!!! Fun working environment! Please email your resume to us as soon as possible to austinstaffing@hawkinspersonnel.com and call us at 512-349-9911 ]]>

<![CDATA[AWESOME TECH SUPPORT POSITION! Requirements: 3-6 months of tech support exp call center exp communications skills. Fun working environment! Email your resume as soon as possible to austinstaffing@hawkinspersonnel.com and call us at 512-349-9911 ]]>

<![CDATA[Ice Water Media, LLC (www.icewatermedia.com), a division of the ZYPS Media Group, Inc., is a company focused on database management, lead generation, email marketing, affiliate marketing and website development. Located in Austin, TX, IWM is a profitable and privately held company that is searching for results oriented individuals with a desire to grow with the division. All employees at IWM are expected to uphold our core principles: Integrity, Reliability, Organization, Innovation, Respect, and Goal/Results oriented attitude. Job Description: The position is for a technical-executive assistant. You will work directly below the CEO of the IWM. This is diverse position that requires high organization and self-management skills. Some aspects of the job will change daily as new assignments occur. Example of daily responsibilities: -Producing daily reports for advertisement profitability -Assist publishers/advertisers with account integration and upkeep -Newsletter content and deliverability -Viral Marketing -Task management and keeping the team organized in event of CEO absence -managing Website/project development to ensure goals are met Personal note from the CEO: I am looking for someone to assist in building my company to an even larger success. We have a lot of exciting and difficult projects in the works. The person applying for this position should have all of the following traits: Integrity, Aggression, Patience, Courage, Resilience, Observant, and A Desire to Improve. A great way to prove that you have some of these qualities is by putting the Title “Code Ice” in the subject line of your application email for this position. Skills Needed: -High Organization skills and ability to handle multiple projects at once -Basic knowledge of HTML code -High Experience with Microsoft Office (especially Excel) -Good knowledge of the Internet (ex. How to search for the right term in Google to find things quickly) -Motivated and good work ethic, ability to represent our company to clientele -Knowledge of PHP is a plus, but not a requirement Company Benefits: -Casual Dress Environment -Full Health and Dental Insurance with Blue Cross Blue Shield -Paid Holiday and Vacation -Company sponsored lunches and parties -Stocked refrigerator -Large opportunity for advancement -Cell phone allowance Ice Water Media, Inc. is an equal opportunity employer. To apply, email your resume and salary requirements. Please visit our websites (listed above) for additional information. ]]>

<![CDATA[This part time position will participate in the provisioning, control, and maintenance of all networked client computers within a multi-server WAN environment in accordance to departmental and company polices and procedures. Specific duties include: Respond to tickets from users to resolve current hardware, software, or peripheral equipment problems within established guidelines and timeframes, respond to internal and external clients needs in a timely, professional manner, upgrade, troubleshoot, and maintain client systems and application software and hardware within LAN/WAN environment specifications, configure LAN/WAN client computers specific to area of assignment and department segment, establish familiarity with all departmental procedures and technical requirements, recognize and escalate deviations to the appropriate staff in a timely manner, and perform related work and project assistance as required in a professional and timely manner. The successful candidate will possess the following education and experience: High school diploma or GED required. A full-time college student working toward a computer science, MIS, or a related field is required, minimum of one year experience in a technical support services or customer service environment preferred, knowledge of Microsoft Office products including Outlook, Word, PowerPoint, Excel, Vision, and Project within a networked environment required, knowledge of Windows XP/Vista, Linux, and Mac OS platforms required, knowledge as well as competency with Microsoft Windows back office products, e.g., (Windows server, Exchange, Active Directory, SMS, Group Policy, network printer configuration and troubleshooting, Remote Desktop Protocol, TCP/IP, and DNS configuration and support) preferred, a basic understanding of hardware and network equipment. e.g., (cabling, switches/routers, NICs, WIFI access points and routers, etc.) preferred, a working knowledge with configuration and management of WiFi network environments, and VPN client connectivity (Nortel and Cisco) preferred, and knowledge of HP/UX, Red Hat Linux, DHCP, VOIP fundamentals. Additional skills and behaviors include: Good verbal and excellent written communication skills, good analytical and documentation skills, good customer service skills along with excellent problem solving ability, ability to productively interact with peers, customers and management, ability to work productively in a team environment, good judgment in handling difficult technical and user situations, comfortable with frequent telephone contact; ability to listen carefully and patiently with attention to detail, and ability to work and communicate effectively under stress or in stressful situations. ]]>

<![CDATA[Engineering firm seeking full-time Helpdesk/Computer Support Technician. Responsible for internal customer service for all aspects of computer hardware and software support. Provides technical assistance, support and advice to computer users. Interprets problems and provides technical support for hardware, software and systems. Answers telephone calls and e-mails, analyzes problems, and resolves recurring difficulties. Installs, modifies, cleans and repairs computer hardware and software. Trains computer users in how to use new computer hardware and software. Oversees daily performance of company’s computer systems and evaluates software programs with regard to their usefulness. Assists computer users with hardware and software questions. ]]>

<![CDATA[<center> <img src="http://www.bluebonnetmhmr.org/_borders/titleist2.jpg"> Help Desk Specialist </center> Position Description: This position is responsible for assisting computer users with IS support; running reports; making phone and security system modifications; setting up new user accounts; PC maintenance and configuration; and other duties and projects as assigned. Minimum Qualifications: High school diploma or GED. Preferred Qualifications: PC knowledge; phone skills; knowledge of Anasazi; report writing skills; familiarity with Windows OS and Windows office suite (Excel, Word, Outlook); familiarity with MHMR business function and rules. If interested please fill out an online application on our site <a href="http://www.bluebonnetmhmr.org/employment.htm" rel="nofollow">http://www.bluebonnetmhmr.org/employment.htm</a> Position number 42 ]]>

<![CDATA[***This is a 7.5 month contract*** Job Description: Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. MUST be able to work any shift between the hours of 10am - 7pm (this is a Monday-Friday job) Please DO NOT apply if you are not open to contract work]]>

<![CDATA[I am currently looking for Systems Support Engineers to act as the primary, technical escalation point for customers and employees. Ultimately responsible for resolving complex system configuration and usage issues with customers, the engineer also acts as a technical mentor to the rest of Client Services, guiding team members in best practices configuration and troubleshooting. The Systems Support Engineer also works closely with the Development and Information Technology departments to diagnose and resolve critical system issues. Qualifications - 3+ years proven experience working with customers in a senior technical service role - Ability to independently troubleshoot complex technical problems - A genuine desire and commitment to servicing customers - Ability to communicate complex technical details to a technical and non-technical audience - Ability to work with and promote teamwork - Detail orientation - Proven propensity to learn new technologies - Excellent communication skills. Proven ability to 'listen' and empathize with the client's situation - Self-starter, self-directed and independent thinker; professional appearance and presentation - Strong multi-tasking, time and stress management skills Preferred Technical Qualifications - Expert knowledge of SQL - Strong knowledge of relational databases and associated concepts - Experience with Microsoft SQL Server Enterprise Manager - Experience with Microsoft Access - Experience with HTML and CSS - Experience with web-based technologies and concepts - Programming and QA experience a plus]]>

<![CDATA[We have a 1099 contract position for a computer technician in Austin. This is a "as needed" position for the right individual to make extra income. Calls could be after hours and/or weekends and could go full time once client base is established. Candidates must have hardware and software experience with desktops and laptops, networking skills and virus removal. We pay $25 hourly plus mileage. Interviews will begin this week, no phone calls please]]>

<![CDATA[e-Scan Data Systems, Inc. is a healthcare financial services software company based in Austin, Texas. We help hospitals and other healthcare organizations match patients with governmental payers. Primary responsibilities for this position include providing prompt polite help desk IT support - troubleshooting and resolving PC software / Citrix / Printer issues reported by internal customers. Ideal candidates will bring strong customer support skills and the ability to provide clear, courteous and professional support to all staff on a day-to-day basis. Other responsibilities include working with the rest of the IT team to manage and maintain our expanding network of servers as well as interfacing with external clients’ IS resources. We’re looking for the very best people to join our team. If that’s you and you’re looking for a great new opportunity with a rapidly growing company, please send us your resume today! QUALIFICATIONS: o Experience providing courteous and professional phone based support to local and remote staff. o 2+ years in networking, PC/Server/IT Infrastructure hardware, software. o 2+ years technical background with Windows Administration, networking, Internet services, and printer setup, maintenance and troubleshooting. JOB RESPONSIBILITIES: • Employee Support o Provide primary phone based support services for internal local and remote users. o Assist with technical ability and problem solving skills across all IT disciplines including hardware, software and network connectivity o Apply knowledge of TCP/IP, WINS, DNS and DHCP networking services, cabling and protocols at a troubleshooting level o Microsoft Desktop Operating Systems (98/2000/XP/Vista) o Build software installation packages for servers and workstations o Microsoft Applications (Office 2000/XP Configuration) o Troubleshooting of multiple VPN Setups. o Anti Virus and Spy Ware Protection o Basic Telecom Support and Cabling o Working with VMs, VPNs, Citrix Configurations • Back Office Support o Provide IT support with the following: MS Windows Server 2000/2003, Citrix Presentation Server, and the administration of MS Exchange Server. o Monitoring network servers to ensure resource availability and optimal performance. o Installing, configuring and maintaining backup software and scripts that perform network backups. o Creating and maintaining user login, group access and security records. o Maintaining hardware inventory and configuration documentation on servers and personal computers. o Maintaining software inventory and licensing records for servers and personal computers. o Creating and maintaining documentation and desktop instructions for all routinely performed tasks. o Performing LAN Administration functions as required. • Special Projects o Work in 7x24x365 fast paced environment o Travel to various locations for IT support as needed o Other projects and tasks as assigned This is a full time salaried position with standard benefits (health care, 401k, etc.) Please indicate salary (yearly) requirements in your cover letter. ]]>

<![CDATA[REQUIRED: Communicate fluently in English and Portuguese. The iPhone Support and Sr. iPhone support Representative is responsible for answering questions for Apple customers and partners. Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer. The preferred person will have prior iPhone technical experience and a proven track record of ensuring first call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction. Duties: Handles escalated questions via the telephone addressing both hardware and software related issues. Reporting/escalating issues through the appropriate channels. Effectively communicating information with his/her team members and customers alike. Diagnosing and providing a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies. Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes. Interfacing with local team management and internal and external partners. Multitasking through multiple systems while troubleshooting with customers. Accurately logging all interactions via Apple’s CRM system. Achieving call center metrics including average handle time, customer availability as well as schedule adherence and conformance. Additional responsibility as business needs dictate. Desired Qualifications: Various degrees of experience and education will be considered provided the candidate's application demonstrates the following requirements: Technical Associate Degree and/or 2-3 years related experience in one or more of the following fields: Network • Customer Service/Support Environment • Information Technology/Help Desk • Wireless voice/data technical support • Previous experience working in a call center is required • Excellent Customer Service Skills • Strong written, verbal and organization skills • Leadership skills in an area of technical specialty • Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner • Superior time management and prioritization skills Preferred Qualifications: • Experience with Microsoft applications such as Office or Outlook • Ability to navigate in the Windows environment – such as getting basic system information, explorer navigation • Basic understanding of hardware configurations – such as USB vs. Firewire • Knowledge of Device manager –( Knowing when something is connected/mounted) • Knowledge of program files and system files in Windows • Experience with troubleshooting external devices in Windows • Understanding specific media file types used by iTunes/iPod/iPhone – AAC, Mp3, Wav, mpeg4 • Basic installation and removal of application in Windows. • Experience with iTunes in Windows. • Must act independently and be self-motivated • Excellent interpersonal skills • Must act independently and be self-motivated ]]>

<![CDATA[hate it but love helping people? We've been looking for you and can rescue you from Hell. ]]>

<![CDATA[Looking for representatives fluent in English and Spanish. Looking for stability, career growth, and an opportunity to work in the high-tech industry? Due to rapid growth, Volt Technical Resources is looking for motivated, career-driven individuals to join a growing call center that will be supporting large companies nation-wide. The company is located in North Austin. Company offers an outstanding compensation package comprised of competitive salaries, comprehensive health benefits for qualified positions, as well as retirement benefits including a 401(k) program. Great location, onsite daycare, and benefits galore!!! Best of all, they provide a great potential for growth, advancement, and a solid career in the high-tech industry. The position serves as the first point of contact for an expanded variety of customer types, including end users, educational institutions and/or client authorized service providers. You will be responsible for ensuring customer satisfaction by handling questions and issues about client products from client customers. Additional responsibilities include, but are not limited to reporting/escalating issues and problems through appropriate channels. Requirements: **Excellent customer service skills required; technically savy a plus.** 1. Meet the basic requirements (availability, flexibility to commit to a 40-hour work schedule. Hours of operation vary. 2. Comfortable with commute to north Austin location. 3. Pass basic tests (typing, basic call center related test, etc...) 4. Clear standard drug screening ]]>

<![CDATA[Are you looking for a rewarding career and a chance to get your foot in the door with a great company? If so then read on! We are looking for folks that will be working in a Class One clean room processing 8" wafers. In return, this encompasses loading process recipes into wafer processing equipment; i.e. Photo, Etch, Diffusion, and Thin Film tools. Loading wafers into and removing them from the tools after processing is complete. As well as filling out any necessary paperwork set by protocol. Experience not required although preferred, must be comfortable with using a computer. To find out if you qualify please submit your resume to the following website and answer the questions. When asked how you heard select OTHER and KatySmith/craigslist us.manpower.com/j2c must be all lower case Shifts are 12hrs compressed. Must be able to stand and walk for long periods of times. Must be able to pass drug test and background check ]]>

<![CDATA[HT staffing has an immediate opening for a Quality Assurance Inspector. Essential Duties and Responsibilities: Examines unit for physical defects such as broken or missing leads, excess solder, coating and plating blemishes, scratches, cracks, using unaided vision as well as a microscope. Measures parts to verify accuracy of dimensions to blueprints and outline drawings using micrometers, calipers, threads gauges, etc. Examines Production documents to ensure that all assembly, inspecting and testing steps were performed according to specifications. Inspects decals identification markings or stenciling on work piece to ensure specified location, clarity and alignment. Rejects defective parts and marks type of defect on part, container of parts, or inspection tag. Record number and type of units rejected and reason for rejection on Material Rejection Report. Receives incoming parts and enters parts on computer database. Other Qualifications: Resilient and must be able to work overtime. Required Skills and Abilities: Basic math skills required. Detail oriented, patient and organized. Ability to read micrometers and calipers. Must be High School graduate or have a GED. 12 months related experience and/or training or equivalent combination of Education adn experience required. please email resume to sheri.speights@htstaffing.com and write "QA" in subject line.]]>

<![CDATA[We are looking to fill a 3 month temp to perm position with a major government contractor. W2 contract - $60/hr Virtual work. Looking for Remedy developer – to work virtual but occasionally come in to closest campus. Please send a MS Word formatted resume to michael.mosier@Pmhresources.com with the subject heading “5425” if you are interested. ]]>

<![CDATA[The largest and most successful multi-player online role-playing game is currently looking to expand its team of game masters. Your main role will be to provide assistance and guidance to players through a typed-chat client. You will serve as the direct link between the company and its customers. Additionally, you will be responsible for in-game customer support, as well as email-based customer support. Skills: • Customer service experience • Developed organizational, communication, customer service skills. • Demonstrated & accurate typing skills (must be able to type at least 40 wpm with little or no error). • Passion for gaming. • Previous experience as a Game Master or online gaming support a big plus, but not required. Requirements: • Able to have a flexible schedule: hourly full-time positions (40 hours per week), and shift hours and days may vary. The in-game support department is open 24 hours per day, 7 days per week. • Applicants must be able to work additional (overtime) hours and weekends as needed. $9.00 to 9.50/hr Email resumes to kberry@volt.com or call Kent at 338-4444 ]]>

<![CDATA[A client located in Austin, TX is currently seeking to fill a contract position for a UMTS Project Manager. This position will be responsible for overall project management of market UMTS deployment from initiation through integration. Key responsibilities include overall development and management of Project plan, key deliverables and milestones, vendor and T-mobile engineering team interface. Qualified candidates should submit a word formatted resume ]]>

<![CDATA[Phone Tech Support w/preferred memory background. Knowledge of PC architecture-basic hardware & software applications. Able to handle incoming calls/email in a professional manner & if not able to quickly resolve the issue on the spot after training, to be able to source through internal/external means the proper solution to followup in a timely manner w/the customer. Able to maintain a strong work ethic & evolve into other support type roles such as RMA data entry. Please respond with resume or come in to fill out an application Requested Personnel 1970 Rawhide Dr #212 Round Rock TX 78681 512.246.6635 ]]>

<![CDATA[I have an immediate opening for several Software Game Testers. If you are a team player who is very interested in gaming and technology, this may be the role for you. I'm specifically looking for candidates with a background in technical support or quality assurance. We will teach you what you need to know and you only need bring a great attitude and a willingness to be a valuable part of a high performance team. Compensation will range between $14-$16 per hour. Please send a Word format copy of your resume for immediate consideration. ]]>

<![CDATA[teleNetwork is now hiring Technical Support Representatives immediately. Entry Level Technical Support Representatives receive inbound calls within our laid back work environment. We troubleshoot with customers across the country providing courteous troubleshooting techniques. We offer flexible scheduling like no other company can. We support individuals furthering education and promoting the uniqueness of Austin culture. Our Technical Support Representatives receive: - Paid Training - Medical, Dental, Vision Benefits after 180 days - Employee Referral Bonus Program - A great opportunity for career advancement - Scheduling to fit anyone's needs - Monthly reviews for possible raises We're seeking the following characteristics: - Ability to locate proper information upon request. - Responsible, Dependable Individuals. - Motivation for learning new material. - Basic knowledge of networking. - Must pass a 29 question assessment, using online resources, in order to proceed with our interview process. - Please research and submit an online Technical Support application at www.telenetwork.com/careers]]>

<![CDATA[Duties and Responsibilities: • Provide accurate and creative solutions in a timely manner to users with problems of a moderate nature on our learning supported products. • Research, resolve, and respond to questions received via telephone calls, email, chat and letters in a professional and timely manner. • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide accurate solutions to customers, and other support personnel. • Collect detail and escalate product defects to Technical Support. • Develop in depth technical knowledge of the operating systems and technologies that support our products including: Windows Server, IIS, SQL Server, XP, and Mac OSX. • Provide users with quality customer service. • Develop, maintain, and practice service standards and trends. • Effectively utilize resources and tools for troubleshooting, research and communication purposes. • Facilitate and present training activities for internal personnel on supported products. • Participate in team projects that enhance the quality or efficiency of call center service. • Develop and use business and technical writing skills to create technical documentation, newsletter and knowledgebase articles. • Assist in special product-related assignments. • Participate in documentation review and provide feedback. • Actively participate in a team environment. • Consistently available to perform assigned duties. Knowledge/Skills/Abilities: • Familiar with data network design; firewalls, routers and switches. • Aptitude for providing excellent customer service, communication, problem solving, and technical writing skills. • Proficiency in relevant operating systems and/or applications. • Ability to manage time effectively. Education/Knowledge: • Two year technical degree, certification or equivalent work experience. • Associates degree in Computer Science, Information Technology, Electrical Engineering or • Related study preferred. Industry certification: Novell CNA, Microsoft MCP, A+ Certification preferred. Work Experience • Two to three years of prior work experience solving technical problems with Microsoft Servers, IIS and SQL databases. Supporting Microsoft and Mac clients, browsers and plug-ins. • Customer service experience in a technical environment. Physical Requirements: • On occasion move computer related equipment up to 60 pounds. • Able to speak clearly on the phone at least 6 hours a day. • Able to occasionally travel for training, customer site visitation, or other business purposes.]]>

<![CDATA[ShoreTel: The Company Business: ShoreTel is leading innovation in enterprise IP telephony. ShoreTel phone systems were created specifically to run Voice over IP (VoIP) across multiple sites and do not suffer from the limitations and complexities of VoIP solutions evolved out of legacy voice or data switches. ShoreTel’s unique architectural approach delivers reliability, scalability and manageability, as well as a user interface that sets the standard for ease-of-use and productivity. Companies are using ShoreTel’s distributed IP-PBX system to leverage expertise across multiple sites, thus improving customer service, increasing employee efficiency and closing more business. Founded in 1996, ShoreTel has provided the communications backbone and telephony applications to thousands of delighted customers. In fact ShoreTel is proud to say that its customer satisfaction is at world class levels, the only company in the market to achieve this goal. ShoreTel’s experienced executive team has successfully guided the company’s dramatic growth. The company is backed by premier investors including Lehman Brothers, J. P. Morgan, Crosspoint Venture Partners, and Foundation Capital. Market: VoIP is one of the hottest segments in the technology market and continues to grow substantially year after year. Analysts estimate the growth trend to be about 35% per year reaching $10 billion by 2008 as businesses replace traditional PBXs, key systems, and Centrex service. ShoreTel was named by InfoTech as the fastest growing IP PBX in the United States in 2005. Solution: ShoreTel’s pioneering IP PBX system is in its sixth major release, a thoroughly proven voice solution. The ShoreTel 6 system employs a unique distributed architecture that unifies multiple sites in a single voice system and delivers enterprise-class telephony and voice services to customers from 10,000 seat enterprises to the smallest branch office or mobile worker. Network managers leverage a single-system view and the ability to run the entire multi-site network from anywhere via a highly intuitive, browser-based management interface. No other IP telephony system packs as many tools and productivity features into such a cost-effective solution that leverages existing data and voice infrastructures so thoroughly while being easy to implement, manage, and use. By bringing the power and flexibility of IP to voice, ShoreTel turns business phone systems into powerful platforms that enable a whole new level of collaborat