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<![CDATA[Installs, upgrades and maintains system and application components on desktop computing platforms. Assists in the planning of desktop deployment strategy. Assists in connecting and supporting corporate network components. May perform administrative functions for network operating system. Performs problem analysis, isolation, and resolution for all desktop and peripheral equipment and software. Resolves problem tickets forwarded from the help desk. Works in harmony with Information Systems departments, including network services, telecommunications, and the help desk to resolve site related problems. Display group leadership qualities. Provides coaching/mentoring for Technical Services Analysts. Excellent customer service skills are a must. BS degree in computer science or a minimum of three years PC/LAN technical experience required. MCP certification required. Must be willing to carry a cell phone and be available for 24x7 on-call support to include weekdays, evenings, weekends, and holidays as part of a department on-call rotation. Must be willing to travel to support sites located across the Baltimore and DC region. ]]>

<![CDATA[Our direct client is seeking an experienced candidate. Title: Production Control Specialist Location: Washington, DC Type: Hourly W2 (6+ Months) Salary: Open Job ID: 2103-006PCS JOB DESCRIPTION Support critical business functions through the scheduling and execution of batch application computer programs in accordance with established procedures. This individual will perform the daily, weekly, and monthly scheduling and execution of programs associated with the processing of client financial and operational data. The Production Control Specialist will interface with client customers via email and on the phone and is responsible for timely and accurate execution of batch application computer programs, documentation/script maintenance, issue resolution and associated duties as assigned. Responsibilities: Individual will perform scheduling and execution of batch application computer programs under the guidance of client management. These tasks may include but are not limited to:  Daily, weekly, and monthly execution of batch application programs which process various financial and operational transactions, including but not limited to: - Red Light process – execute daily via DTS (Data Transformation Services) package and SQL Server Stored Procedures. - payment file loads – execute weekly via sFTP and Oracle® HTML front-end. - Collections, Disbursements, and Contributor Billing integrations into client’s accounting system (Microsoft® Dynamics Great Plains) – execute daily, weekly, and monthly via SQL Server Stored Procedures  Perform various file downloads using sFTP.  Produce various reports using Excel, SQL and/or Crystal report-writer.  Update associated documentation, if requested.  Other tasks as assigned by client management. Skills and Qualification: Proposed resource should possess a minimum of 5 years of industry experience and a minimum of 2 years of hands-on experience in of the following technologies:  SQL Server® Query Language  SQL Server® Stored Procedures  SQL Server® Data Transformation Services (DTS) Packages  sFTP  Crystal Report-writer  Excel®, including experience working with CSV and other text-delimited files  Oracle® DBMS  Must possess strong attention to detail, excellent written and verbal communication skills, and a strong customer service orientation. About MicroAgility: MicroAgility was established in 2003 by Wall-Street executives with a combined 25 years of experience in helping financial companies gain a competitive edge utilizing information technology. MicroAgility continues to deliver robust, innovative and agile technology solutions and services. To learn more about us, please visit us at <a href="http://www.microagility.com" rel="nofollow">http://www.microagility.com</a> . Please send your resume to career@microagility.com ]]>

<![CDATA[(This position is for the 3:30pm-12am shift) Operates ATE (Automatic Test Equipment) for USPS service program with some technician supervision. Some minor repair may be required. Ability to obtain USPS security clearance , work second shift and work overtime required. There is a possiblity that this position will be extended for another 6 months. Note: MUST be a US citizen. Experience Level - 0 - 3 Years Responds to inquiries and requests for assistance with an organization's computer systems or PCs. Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists. Coordinates with level 2 or higher IT resources to resolve problems if necessary. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. **For quickest response please include job title and number in email subject line.** ABOUT US: We are a nationwide talent and placement agency for multiple Fortune 500 Companies. Our Firm is celebrating our 12th anniversary. We are a diverse company that employees professionals in many Sectors including Aerospace – Automotive – Business – Information Technology and Light Industry. We are growing and searching for good, honest people looking for great jobs. Come and join our success today! Thank You, HR Department ]]>

<![CDATA[ Manages the team’s leadership and planning efforts. Develops and maintains resource models to ensure that resources are utilized appropriately to meet key goals and objectives. Delegates responsibility and authority to appropriate staff. Evaluates performance of each team member, generates performance plans and sets goals within the context of the corporate policy. Hires, motivates, coaches, counsels, and develops team members and ensures that staff has appropriate tools and training. Ensures that team members are kept abreast of all relevant standards and methods. Performs performances reviews, salary reviews, and salary adjustments. Develops and manages the team’s budget. Mentors other department management team members on department processes, methods, and tools. Directs and participates in planning sessions to ensure that the team’s operations and long-range goals are coordinated with other department staff, IT, and clients. Develops and/or assists with the development of project management plans for day-to-day changes, corporate initiatives, and other projects. Provides resource estimates, timeframes, guides cost/benefit ROI business cases, and assists with the development of budgets for initiative projects. Oversees corporate processes for systems change management, spanning request submission, review, validation, prioritization, scheduling, and status reporting. Ensures successful completion of day-to-day changes, corporate initiatives, and other projects by managing team and/or matrixed resources to ensure effective Systems Development Life Cycle (SDLC) activities spanning request analysis, requirements or specifications documentation, acceptance testing, development and maintenance of operating procedures operations support, and implementation impact assessment. Ensures successful completion of other tasks, such as daily maintenance of systems control files, benefit files, and reimbursement files, processing of trading partner transaction files, updating user documentation, and production of adhoc reports. Ensures development and oversees use of team controls and processes for production systems support and monitoring, which includes issue analysis, tracking, and resolution. In order to plan, coordinate, and implement projects and resolve issues, communicates with Company management, IT, and internal/external clients, as well as vendors, consultants, and auditors. Manages critical vendor relationships and directs the technical administration of outsourced business functions. Oversees coordination with internal/external clients to promote and expand adoption and improve usage of systems capabilities. Researches technical, business and theoretical developments in the field to identify opportunities for improved systems and/or business processes. Travel between all company locations may be required. Qualifications Required: Bachelor’s Degree (or relevant equivalent professional experience) with a minimum of 7+ years business and systems background. Experience with full software development life-cycle and project management. Demonstrated ability to budget, organize, and manage teams as well as mentor, develop, and motivate associates. Abilities/Skills: Demonstrated in depth experience with technologies systems, and business processes supported by the department (e.g.,call center applications, customer service, self-service etc.). Experience in industry best practices for project management (including resource estimating, tracking, and metrics), business/systems analysis, and software testing. Demonstrated competence with full software development project life cycle. Must be able to evaluate demands on a timely basis and distribute resources effectively, establish and manage multiple priorities, and respond appropriately to unplanned events/projects. Must be able to coach, develop, and motivate others. Excellent written and verbal communication, interpersonal, analytical, and problem-solving skills. Must have the ability to negotiate and manage customer relationships and expectations. Extensive Personal Computer (PC) skills including Microsoft Office software such as Word, EXCEL, MS Project and PowerPoint are preferred. Preferred: Experience with mainframe, web, VRU and client/server technology. Experience with TriZetto FACETS applications and data would be considered a plus. ]]>

<![CDATA[Our client is seeking an addition to their staff. This is an immediate need. The ideal candidate will: • 3 years minimum of desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus. • Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking. • Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems. • Excellent communication and customer service skills. Genuinely care about your customer. • Highly motivated and able to work independently. Take ownership for problems and follow through to resolution. • Certification(s) including but not limited to: A+, MCP, CCNA, MCSE, CCNP, Net+. Candidates without certification or failing to provide supporting documentation from accredited institute will not be considered for this position. Candidates will need the following for remote set-up: • High speed Internet access • Dedicated Windows based computer with XP Pro at a minimum • Quiet, private workspace • Dedicated phone line – No VOIP A variety of shifts exist over the 24x7x 365 timeframe, some evening/weekend shifts will be required ]]>

<![CDATA[Position: Help Desk Technician Location: Cockeysville, MD Salary: $18.00-$22.00 per hour Terms: 2-4 week contract (immediate start following phone interview) Hours: Monday-Friday, standard business hours Duties and Responsibilities: „X Provides first level of problem diagnostic assistance, resolution, recovery and direction to staff members and clients by consulting users, to determine hardware, software or system functional specifications. „X Monitors Help Desk requests and routes unresolved situations requiring a higher level of technical expertise to appropriate personnel. „X Tracks Help Desk related issues reported by company end-users and clientele to ensure timely resolution. „X Maintains technical logs and documentation according to area procedures. „X Monitors and maintains Help Desk software. „X Provides other related services designed to facilitate positive end-user satisfaction with IT Department (i.e., training, PR phone calls, etc.). „X Assists management with a variety of specialty projects and assignments when required. „X Assists with computer operations and electronic claims submission process. „X Assists with training services as required by internal staff and external contracted clientele. „X Assists with scheduled 24/7 on-call duties as requested. Minimum Knowledge, Skills and Abilities Required: „X Work requires a professional level of knowledge in data processing and programming as acquired through the completion of technical training or a Bachelor¡¦s degree in Computer Science or related field. „X Work requires experience with computer systems and applications (XP) as acquired during three to five years of related experience preferably within a healthcare-related setting and the Medical Manager software package. „X Work requires demonstrated analytical ability to solve problems and a broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. „X Work requires effective interpersonal skills to effectively interact with all levels of staff, clients, vendors and consultants. „X Work requires good communication skills (both oral and written) and demonstrated ability to work as a team player. „X Work requires incumbent to be detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. „X Work requires the employee to exercise discretion and independent judgment and the authority to make independent decisions free from immediate supervision. ]]>

<![CDATA[Position: IT Specialist Location: Hanover, MD Salary: $40,000-$50,000+ benefits ($22.00-$26.00 until permanent) Terms: Contract to hire (perm after 6 months) Hours: Standard Business hours Summary: Provide software and network support in a networked Microsoft environment. Provide support in a wide range of applications including the Microsoft Office Suite, Citrix, and custom developed applications. Duties and Responsibilities: 1. Provides telephone, in person and online support to end-users. 2. Implement necessary software updates for existing software to ensure proper operation. 3. Assists in the development and customization of existing applications per user requirements. 4. Installs hardware such as monitors, keyboards, printers, and new computers for corporate and remote users. 5. Provides e-mail system support for the entire organization. 6. Assists the Information Systems Manager with special projects and other IT related issues. 7. Performs other duties as assigned. Education/Experience/Knowledge: 1. Strong working knowledge of all Microsoft related desktop applications. 2. Understand and be able to perform installation, configuration, and troubleshooting processes for software, hardware, and networking equipment. 3. Experience in utilizing terminal emulation software with a strong background in Citrix and experience in troubleshooting issues in a Citrix environment. MUST HAVE! 4. Experience in administering Microsoft Exchange 5. Demonstrated knowledge of how to assemble and disassemble personal computer components, including cabling. 6. Ability to prioritize and work independently, with minimum supervision 7. Strong communication and training skills and be able to communicate technical information to non-technical users. 8. Bachelor’s degree in a computer related field is a bonus. ]]>

<![CDATA[Immediate opportunity for a growing company that is looking to add a field technician with auto cad skills and customer service support. The ideal candidate will have the following skills: * Sales Experience or customer service skills. * Field Service * Auto Cad * Experience with compressors or pumps.]]>

<![CDATA[Do you have a technical background? Do you have an ear for running a sound board? Are you looking for a great opportunity to work in a fun yet professional department? Then Six Flags Americas Entertainment Department needs you. We are looking for talented knowledable technicians. The technicians are important part of the production process here at Six Flags America. Technicians will be responsible for the daily operation of shows including all special effect elements. They will also be responsible for the operation of all sound and lighting equipment. If you feel that this is a opportunity you would like to pursue the contact the Entertainment Department. Please email Lovell Woodland, the Senior Entertainment and Supervisor Terry Faircloth, Technical Services Supervisor at Lwoodland@sftp.com and Tfaircloth@sftp.com respectively. Or feel free to call the Entertainment Department at 301-249-1500 x 5092. We look forward to hearing from you! ]]>

<![CDATA[My client is currently seeking a help desk technician with 1 to 3 years of help desk experience for an excellent opportunity in the Baltimore area. Candidates should have experience troubleshooting multiple Microsoft operation systems, Active directory, and exchange servers as well as communicating with multiple service providers. Bi Lingual (Spanish and Portuguese) candidates with experience handling desktop and network issues preferred. ]]>

<![CDATA[Position: Help Desk Technician Location: Cockeysville, MD Salary: $19.00-$22.00 Terms: short term contract Hours: Monday-Friday, standard business hours Duties and Responsibilities: „X Provides first level of problem diagnostic assistance, resolution, recovery and direction to staff members and clients by consulting users, to determine hardware, software or system functional specifications. „X Monitors Help Desk requests and routes unresolved situations requiring a higher level of technical expertise to appropriate personnel. „X Tracks Help Desk related issues reported by company end-users and clientele to ensure timely resolution. „X Maintains technical logs and documentation according to area procedures. „X Monitors and maintains Help Desk software. „X Provides other related services designed to facilitate positive end-user satisfaction with IT Department (i.e., training, PR phone calls, etc.). „X Assists management with a variety of specialty projects and assignments when required. „X Assists with computer operations and electronic claims submission process. „X Assists with training services as required by internal staff and external contracted clientele. „X Assists with scheduled 24/7 on-call duties as requested. Minimum Knowledge, Skills and Abilities Required: „X Work requires a professional level of knowledge in data processing and programming as acquired through the completion of technical training or a Bachelor¡¦s degree in Computer Science or related field. „X Work requires experience with computer systems and applications (XP) as acquired during 2+ of related experience preferably within a healthcare-related setting and the Medical Manager software package. „X Work requires demonstrated analytical ability to solve problems and a broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. „X Work requires effective interpersonal skills to effectively interact with all levels of staff, clients, vendors and consultants. „X Work requires good communication skills (both oral and written) and demonstrated ability to work as a team player. „X Work requires incumbent to be detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. „X Work requires the employee to exercise discretion and independent judgment and the authority to make independent decisions free from immediate ]]>

<![CDATA[Immediate opportunities available with school system. Must have experience with Windows XP, setting up networks, setting up new users on email and installing software. Positions require a car and being able to pass a criminal background check. Medical, dental and vision coverage offered. Please apply at www.swiftstaffing.com]]>

<![CDATA[We're currently looking for a Help Desk specialist for a position in White Marsh, MD. Must have excellent customer service skills and experience doing phone support. ]]>

<![CDATA[Immediate openings for Entry Level A+ Certified Technicians to work as onsite Computer Field Technicians fixing Dell Computers in Frederick, MD and surrounding areas. If you are a self starter, have excellent customer service skills and are able to work Independently then here is an excellent part-time (up to 30 hours per week) opportunity for you to become part of an up and growing team of professionals. Part-Time employees perform PC (Laptop and Desktop) Service Calls between the hours of 8AM and 6PM Monday through Friday. If you want to be a part of this experience then apply today!!! Travel Required. Entry Level Only Must have A+ Certification (or obtain one within 90 days of employment) Must be able to work Independently Reliable Vehicle Cell Phone or Pager Computer with Internet access Must be able to take calls during the normal business day Must be able to pass a criminal background check. ]]>

<![CDATA[This position will be responsible for being the front-line helpdesk point of contact for all service and support calls coming into the help desk. The ideal candidate will have a background in providing basic PC and/or network support via the telephone, in addition to possessing excellent customer service and communication skills. This position will be responsible for answering and replying to phone and email support requests, for forwarding requests to the appropriate level of technical support, for maintaining all support requests in our trouble ticket tracking system, and for providing client follow up. This position also requires a solid indepth understanding of computing products, hardware, software, servers, desktops, etc. This position requires strong interpersonal skills for interfacing with client representatives, and team members. The qualified candidate will be detail-oriented and highly motivated self-starter that is able to work with a team. Type of Position: This is a full-time position.Typical work hours:8:30 AM – 5:30 PM Position Availability:Immediate Education: HS Diploma mandatory College degree a plus Years of Experience: 2-3 years relevant experience in helpdesk and/or customer service environments/Product ordering, Work Location:Howard County Salary Range:$35-45K (based on relevant experience)US citizenship required Specific Technical Requirements:Microsoft Office Software Suite Please send an updated resume in word. Please include your current salary, desired salary and date that you would be able to start.]]>

<![CDATA[Looking for Help Desk associates with between 1-3 years experience. Ideal candidate will be able to type between 40-45 wpm and must have excellent phone skills. Opportunity is for first shift candidate. Position could start very quickly for the right candidate. Please include salary expectations as well as availability for a phone screen in your reply.]]>

<![CDATA[-Good people skills -Good understand of web applications and other desktop applications -Communication skills must be very good -basic computer knowledge -strong customer service and technical aptitude is a must. -they will train the person on there applications -Help Desk operates 8:30am to 6:30pm, so candidates must be flexible to working 8 hour shift within those times. -users are not technical so they will work through the problems with both them and the team. ]]>

<![CDATA[Looking for Desktop Support Techs to work onsite with a Large Investment Bank in Baltimore,MD. Need strong experience with Data Migration, Encryption and a Re-Image. Pay Rate - $18.00 per hr Location - Baltimore,MD Dates - 5/21-5/23 - Will go for 3 days - weekday hours ***Will need to go through a background check + drug test Please send a resume and a good phone number to be reached ]]>

<![CDATA[Immediate openning for cabling and telecommunications technician. We have an opening for a full time technician,experience in cabling and installation a plus,we will train the right person on our particular industry. Good time management, positive attitud and personal interaction a must. Own tools and lap top computer desirable but not a requirement to start. Reliable transportation, with a valid driver's license and a clean driving record required by our insurer. Candidate should be prepared to work indoors and out, and on a flexible schedule including some week ends. Compensation commesurate with experience, quick advance posibilities.]]>

<![CDATA[Location: Silver Springs, MD Schedules, coordinates, performs and assures installations. Assures the quality and success of each installation, through established standards and procedures. Handles conversion accounts $10 million plus merchant accounts. 1. Performs installations with dealers/merchants, either over the phone or remotely. 2. Tests authorization and settlement functions following the programming of the parameters and system fields. 3. Updates database to reflect the installation has taken place, any problems in the installation and when the expected live date for the merchant is. 4. Follows up with merchant to ensure that the batches are getting to the processor and that the merchant is able to compare the given batch information to their reports. Addresses any needs or concerns of the merchant. 5. Assists with new hire training on various software products and terminal types in different industries. 6. Updates department manual documentation as needed. 1. Education/Experience Associate&#xFFFD;s degree in business (preferred) and/or a minimum of four years of related product experience. Minimum of two years credit card or banking industry experience is preferable. 2. Certification/Registration/Licensure NA 3. Skills or Special Abilities -- Knowledge of computer software systems including word processing, spreadsheets and databases. -- Knowledge of vendor processor platforms and parameter specifications. -- Must understand technical fundamentals. -- Ability to provide professional and interpersonal communication when interacting with others. -- Must be able to multi-task. If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=518560-1248-2636" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=518560-1248-2636</a>]]>

<![CDATA[Location: Silver Springs, MD Night Shift: Fri, Sat, Sun, Mon Job Description: Provides 24x7 call center support for software, hardware and authorization network issues on advanced ($20K-$60K+), multi-workstation, integrated point-of-sale (IPOS) systems. Troubleshoots credit card drivers, gift card drivers and data communications ports on multiple platforms (including DOS, Windows 95/98/2000/ XP/NT and UNIX). Diagnoses and resolves communications errors and network connectivity issues with most major processors (including Vital, PTI, Global and FDMS). 1. Provide 24x7 call center technical support and troubleshooting services to clients that use integrated point-of-sale (IPOS) credit card acceptance systems. Most calls originate from merchants in the hospitality industry that use MICROS and Fidelio IPOS systems and involve credit and gift card authorization and settlement problems. 2. Able to accurately diagnose and resolve over 70% of incoming calls. 3. Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are resolved to their complete satisfaction. 4. Monitor the Network Operations Center (NOC) console, review daily NOC reports and handle outages and/or down circuits as required. 5. Provide funds research assistance for missing and duplicate batches and transactions. 6. Assist clients and dealers with installations during weekends and off hours. Assist Merchant Link Installation Technicians on installation issues as an escalation point. Education/Experience Associate's degree in Computer Information Technology (preferred) and/or a minimum of two years of related technical support or customer service experience. Experience with Windows (95/98/2000/XP/NT) operating systems required and DOS, UNIX and Novell network systems experience preferred. One year of credit card or banking industry experience is preferred.   Certification/Registration/Licensure A+ Certification , MCP Certification (Windows NT Server and Workstation, TCP/IP, Networking Essentials) and/or MSCE preferred.   Skills or Special Abilities • Extensive knowledge of modems and their attributes, modem drivers (for Windows-based platforms) and modem command and initialization strings (for UNIX and DOS platforms), phone systems, and the ability to troubleshoot phone line issues preferred. • Experience editing the Windows registry and using PCAnywhere, Hyperterm, NetTerm, FTP Client software and the TCP/IP Protocol Suite is preferred.   • Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications (incl. Vital, PTI, Global, NPC, FDMS) and interchange qualification requirements is a plus. • Ability to communicate technical instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.   This position functions in a normal office environment.   If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=518566-1248-3236" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=518566-1248-3236</a>]]>

<![CDATA[XIGroup, a Dominion Enterprises Company is seeking professional individuals for Technical Support Rep positions. This challenging opportunity is for candidates looking to excel as a Technical Support Rep by providing phone, email and remote support of our proprietary software. The position provides the user/customer telephone support for training on our software, e-mail issues and basic computer skills. Requirements: - 4 Year College Degree - Strong understanding of computers, technology and web site functionality. - Excellent verbal and written communication skills. - An understanding of customer service techniques. - The ability to use applications to track user requests from ticket generation through completion and customer satisfaction processes. We are looking for: - Team player who can handle responsibilities independently, within a team environment - Detail oriented - Advanced computer skills. What is in it for you: - Competitive salary - Comprehensive benefits - Comfortable culture - Great location If you have the skills and seek challenging growth opportunity, send cover letter, resume & salary history to Joe High at jhigh@xigroup.com Dominion offers a dynamic enviornment, excellent growth opportunities, competitive earnings and a comprehensive benefits package including a generous 401(k). Dominion Enterprises is an Equal Opportunity Employer and supports Workplace Diversity. Drug Testing Employer. ]]>

<![CDATA[DIGITAL INNOVATION, INC. Employment Opportunity JOB DESCRIPTION Position: Technical Support Analyst Overview Digital Innovation, Inc., a fast growing software firm and industry leader in a number of vertical market segments, is seeking a technical support analyst. The technical support department provides help desk and product support for custom database & case management applications. Applicant must have customer service skills, good communication skills, ability to learn new software applications, and experience in Windows 2000+/XP/NT, networks, MS Office. Application Procedures Applicants should provide: - Cover letter - Resume - Salary History Applications should be emailed to hr@dicorp.com, or sent to our corporate offices at: Digital Innovation, Inc. Attn: HR Department 134 Industry Lane Suite 3 Forest Hill, MD 21050 ]]>

<![CDATA[Headquarters in Columbia, MD, Advantage Industries, Inc. is a full-service IT company providing organizations with custom solutions to support all of their technology needs. We currently have an opening for a Help Desk / Remote Support position. This position is permanent, full time, and will require employee to support clients and engineers in the field remotely. [Requirements and Qualifications] Ideal candidate should have a good understanding in deployment and troubleshooting of PC desktops, laptops, printers, peripheral equipment, networking hardware (routers, firewalls, etc), PDA’s, scanners, etc. Experience in a MS Windows 2000/2003 server/client environment is preferred but not required.. Candidate must have experience in installation, configuration and troubleshooting of Microsoft operating systems and products. (Including but not limited to Windows 2000/XP/Vista, MS Office suite, Outlook/Outlook Express, and etc.) Working knowledge and familiarity of Microsoft server technologies such as Active Directory, Exchange, etc a plus. Candidate will not be expected to know all but be able to adapt and learn various client specific software applications. Employee will install and troubleshoot different types of client software solutions. [Must Haves] Excellent troubleshooting skills Phone communication and customer service skills. Time management and strong multi-tasking skills required. Attention to detail and organization. Adaptable for this is a fast paced work environment. (Education) Some college work, associate Degree, technical School or equivalent work experience a plus but not required. A+, Net+, Microsoft, and other certifications beneficial. [Benefits] Health / Dental Insurance Paid vacation Retirement program Certification reimbursements Performance level bonuses Please email your resume and any specific salary requirements to jobs@getadvantage.com with the subject: “Resume – Help Desk \ Remote Support – (name)”. Please follow this syntax. Resumes in Word or PDF format preferred. Qualified applicants will be contacted for a quick 10 minute phone interview.]]>

<![CDATA[Are you interested in moving into the non-profit world but aren’t sure where to start? Or are you looking to move out of direct service, but don’t want to stray too far from the human service industry? Social Solutions may be the company for you! Immediate opening available for technical customer support rep in Baltimore, MD. Catering to non-profit human service organizations. Excellent opportunity - lots of room to grow. Provide thorough, friendly technical and non-technical support to non-profit organizations across the country via email, phone and web. You must be a quick learner. Experience with using web-based applications and MS Office preferred. Non-profit or human service experience a big plus! Great networking opportunity for anyone interested in working in the non-profit field. Technical background is not required, but is highly valued. Visit www.socialsolutions.com to learn more about our company!]]>

<![CDATA[STEPHANIE ANDERSON SYSTEMS ALLIANCE, INC. sanderson@systemsalliance.com 410-584-0595 ext. 218 Financial Systems Support POSITION SUMMARY: The Financial Systems Support position will be primarily responsible for day to day support of the KRONOS Time Management System. This position will support over one thousand end users and ten thousand employees on the system across the entire enterprise. They will become proficient in the core application and also play a vital role in providing classroom training and supporting online training initiatives. The employee will need to be actively engaged in the payroll submission process each period and support departments in trouble shooting time/payroll issues as they arise in real time while working collaboratively with Payroll Shared Services as well Human Resources Shared Services. This position will provide joint oversight with other team members on the Issue Management System and assist the Accounting Systems team in support of the SAP system by helping log and report on new and outstanding issues. COMPETENCIES: A.Knowledge of the KRONOS Time Management System or a similar product preferred. Additionally, employee should have work experience in related areas with a preference for two years experience in a systems environment. 2 year undergraduate degree with an applicable IT certification –OR- near completion/completion of a 4 year bachelors’ degree in Information Systems or Information Technology required. B.Must have a good working knowledge of computers/word processing equipment, KRONOS, Accounting processes and procedures. C.Must have strong interpersonal skills necessary to communicate and explain system issues to all levels of management and staff and work to evaluate and implement key system processes. Must have strong analytical ability and knowledge to solve day to day time management issues. E.Minimum 2 years work experience and exposure to financial processes and payroll systems. Qualified first time college graduates will be considered based on experience and educational background. F.Laptop Computer System, Desktop Printer Effectiveness in problem solving is required in order to resolve user department concerns/problems regarding employees or employee- related issues. ]]>

<![CDATA[Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. The Desktop Engineer's primary role is to provide customer support and solve intermediate & expert level technical issues associated to the administration in Active Directory, software troubleshooting and hardware installation and Exchange (07) administration. Other various related issues should be accomplished promptly as well, all matching or exceeding the customer service expectations Helion has for its employees. Skills & Knowledge Requirements: • Intermediate/Expert proficiency in Windows 2000/2003 Server and Windows XP/vista operating systems. • Intermediate/Expert knowledge of Windows 2000/2003 Active Directory object manipulation including password resets, profiles, distribution & security groups and user account creation. • Intermdediate/Expert knowledge of Exchange 2000/2003/2007 mail box manipulation. • Ability to perform setup and installation of PCs and servers. Selected individuals must possess a degree in a technical discipline or recently acquired appropriate technical certification through accredited schools. It is preferred applicants have 4-6 years work experience equivalent to a position providing help desk support and/or extensive background in customer service. All Helion employees receive a comprehensive benefit package that includes 100% covered medical benefits, dental, vision, 401K with employer match and a friendly work environment that rewards the hard working. To apply: email resume and salary requirements w. Attn: Desktop Engineer to jobs@heliontechnologies.com EOE ]]>

<![CDATA[<img src="http://cache.marriott.com/propertyimages/b/bwiwf/phototour/bwiwf_phototour18.jpg?Log=1"> Apply at <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a>!!! Marriott’s Waterfront Hotel located at 700 Aliceanna St. in Baltimore seeks talented people to join their A/V staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! The A/V Specialist is responsible for providing accurate, on-time meeting equipment set-ups and demonstrating equipment use to guests. Monitors events to ensure that the equipment, lighting and volume are all functioning properly. Responsible to secure and maintain the equipment correctly when not in use. Must have knowledge of computers, LCD projectors, overheads, and sound equipment use. Position requires excellent guest service skills and availibility to work a flexible schedule. At Marriott, you can experience the success of an inclusive work environment in which we support your professional growth and celebrate your unique contributions. For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. We invite you to join us and experience a rewarding and successful future at Marriott. To learn more about this and all other opportunities with Marriott, visit our website at: <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a> EEO M/F/D/V ]]>

<![CDATA[<img src="http://cache.marriott.com/propertyimages/b/bwiwf/phototour/bwiwf_phototour18.jpg?Log=1"> Apply at <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a>!!! Marriott’s Waterfront Hotel located at 700 Aliceanna St. in Baltimore seeks talented people to join their A/V staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! The A/V Technician is responsible for providing accurate, on-time meeting equipment set-ups and demonstrating equipment use to guests. Monitors events to ensure that the equipment, lighting and volume are all functioning properly. Responsible to secure and maintain the equipment correctly when not in use. Must have knowledge of computers, LCD projectors, overheads, and sound equipment use. Position requires excellent guest service skills and availibility to work a flexible schedule. At Marriott, you can experience the success of an inclusive work environment in which we support your professional growth and celebrate your unique contributions. For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. We invite you to join us and experience a rewarding and successful future at Marriott. To learn more about this and all other opportunities with Marriott, visit our website at: <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a> EEO M/F/D/V ]]>

<![CDATA[Needed to inspect, maintain and repair mechanical, electronic and computer assisted exhibits. Minimum HS diploma or equivalency; some technical training, knowledge of tools, or engineering skills desired. Ideal for college student with mechanical ability. ]]>

<![CDATA[Paladin Consulting, Inc. has been in the IT Staffing Augmentation Industry for over twenty years and is currently expanding our efforts to include other opportunities. Our opportunities are in various areas across the US including yours. Our corporate headquarters is located in Dallas, Texas, where we currently provide consulting services throughout the United States. Our services include contract and contract to hire opportunities in addition to permanent placement. DESCRIPTION OF POSITION: Title: A+ Certified Break-Fix Desktop Support Technician Contract Duration: 3 Months - Contract to Hire Location: Baltimore, MD Pay Rate: Per Call Basis: • $25 for calls under 50 miles per call • $32 for calls over 50 miles per call Shift: Monday-Friday 8:00am-5:00pm NEED SOMEONE TO START ASAP!!! NEED TO BE A+ CERTIFIED POSITION OVERVIEW: The Technician will perform desktop computer hardware “Break/Fix” support. Diagnostics/Troubleshooting has already occurred and the issues have been determined to be a hardware related and parts have been ordered and issued for the units. The Technician will take the parts to the site and remove and replace the defective components (motherboard, ram, CD-COM, mouse, etc). You will be working an average of 3 to 8 tickets per day. The amount of tickets issued will depend one your knowledge of both the units and the area being serviced. The Technician is required to complete all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner. Completes all administrative duties correctly and promptly. WILL RECEIVE DELL CERTIFICATIONS – FREE DUTIES AND RESPONSIBILITIES: • Provides quality customer service and support for designated equipment. • Escalates problems to appropriate next level of support when necessary. • Monitors assigned service calls to ensure timely completion. • Ensures all time reporting and other required reports are accurate and submitted on time. • Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction.) • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers. REQUIRED SKILLS AND ABILITIES: • As a Level I Engineer/Technician you will be required to have exceptional skills in the following areas: • Minimum of one (1) year direct PC and Laptop Hardware Service experience. Dell certifications are desired but not required. • Lexmark printer certified (is desired – not required) • CompTIA A+ Certification (Hardware & Software) • Proficiency in desktop support of Clients’ individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP • basic tech tools • Reliable transportation • Willingness to travel to various locations in the area • Has personal cell phone and willing to use for work. Must be willing to undergo Background Check and Drug Screen To apply please send a resume to (and refer to Job #80170): Jerry Piland Senior Recruiter PALADIN Consulting, Inc. 3030 LBJ Freeway, Suite 1140 Dallas, Texas 75234 Main - 972-783-1995 Direct - 214-254-3948 Cell - 214-802-3231 Toll Free - 877-783-1995 email - jpiland@paladin-inc.com www.paladin-inc.com We offer Medical Insurance to Paladin Consultants. Visit our website at WWW.PALADIN-INC.COM to see our Current opportunities available. ]]>

<![CDATA[IF YOU ARE INTERESTED IN WORKING WITH A TOP 100 MEDICAL DIAGNOSTIC COMPANY HERE IS YOUR CHANCE TO BE PART OF THE TEAM OPENING FIELD SERVICE ENGINEER POSITION SUMMARY STATEMENT Installs, repairs, maintains, and adjusts instruments used for the automation of slides in hospital, clinic, medical research laboratories. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITY • Disassembles malfunctioning instruments and examines and tests mechanisms and circuitry for defects. • Replaces or repairs defective parts. • Reassembles instrument and tests assembly for conformance to specifications. • Inspects instruments and test equipment periodically and adjusts calibration to ensure functioning within specified standards. • Calibrates instruments or test equipment according to established standards. • Repair of instrumentation at the customer’s site • Train customers on instrumentation. • Travel required, mainly in own territory, but may be required to travel throughout the US on a short notice. • Monitors work to ensure quality, and continuously promotes Quality First Time. Education/Experience 2 years of field service in repair of electronic/mechanical instrumentation within the medical diagnostic industry and/or equivalent military or trade school equivalent. Will consider 2 years experience as a technician for a precision instrumentation manufacturer. Language Ability Ability to read and interpret documents such as operating and maintenance instructions, schematic diagrams and procedure manuals. Ability to write routine reports and correspondence. TRAINING REQUIREMENTS 1. QSR 2. CAPA 3. MS Office Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Word processing, Spreadsheets, E-mail, Mfg. diagnostic and applications software. OTHER QUALIFICATIONS Ability to travel extensively Valid driver’s license. and clean driving record for last 5 years Must have knowledge of personal computers. Must be focused organized and able to deal with interruptions. Able to communicate with customers and maintain composure in highly stressful situations COMPENSATION 40-50BASE SALARY plus Benefits and CAR CONTACT BETH TEWS RECRUITING BETHTEWS@HOTMIAL.COM 623-742-7227 Openings must be filled by MAY 30th Baltimore, Cincinnati, Minneapolis More openings will be available soon so please apply. ]]>

<![CDATA[Provides 24x7 call center support for software, hardware and authorization network issues on advanced ($20K-$60K+), multi-workstation, integrated point-of-sale (IPOS) systems. Troubleshoots credit card drivers, gift card drivers and data communications ports on multiple platforms (including DOS, Windows 95/98/2000/ XP/NT and UNIX). Diagnoses and resolves communications errors and network connectivity issues with most major processors (including Vital, PTI, Global and FDMS). 1. Provide 24x7 call center technical support and troubleshooting services to clients that use integrated point-of-sale (IPOS) credit card acceptance systems. Most calls originate from merchants in the hospitality industry that use MICROS and Fidelio IPOS systems and involve credit and gift card authorization and settlement problems. 2. Able to accurately diagnose and resolve over 70% of incoming calls. 3. Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are resolved to their complete satisfaction. 4. Monitor the Network Operations Center (NOC) console, review daily NOC reports and handle outages and/or down circuits as required. 5. Provide funds research assistance for missing and duplicate batches and transactions. 6. Assist clients and dealers with installations during weekends and off hours. Assist Merchant Link Installation Technicians on installation issues as an escalation point. Education/Experience Associate's degree in Computer Information Technology (preferred) and/or a minimum of two years of related technical support or customer service experience. Experience with Windows (95/98/2000/XP/NT) operating systems required and DOS, UNIX and Novell network systems experience preferred. One year of credit card or banking industry experience is preferred.   Certification/Registration/Licensure A+ Certification , MCP Certification (Windows NT Server and Workstation, TCP/IP, Networking Essentials) and/or MSCE preferred.   Skills or Special Abilities • Extensive knowledge of modems and their attributes, modem drivers (for Windows-based platforms) and modem command and initialization strings (for UNIX and DOS platforms), phone systems, and the ability to troubleshoot phone line issues preferred. • Experience editing the Windows registry and using PCAnywhere, Hyperterm, NetTerm, FTP Client software and the TCP/IP Protocol Suite is preferred.   • Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications (incl. Vital, PTI, Global, NPC, FDMS) and interchange qualification requirements is a plus. • Ability to communicate technical instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.   This position functions in a normal office environment.   If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=517105-1248-8636" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=517105-1248-8636</a>]]>

<![CDATA[We are currently seeking a Distribution Center Support Administrator in our DC located in Essex,Maryland. We are looking for a team oriented individual who has high customer service standards to support the ongoing needs of this location. This candidate will need to have strong troubleshooting and interpersonal skills, with the desire and ability to help both inexperienced and experienced business partners. ROLES & RESPONSIBILITIES: <li>Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. <li>Installs, configures, and troubleshoots desktop systems, workstations, servers, and network equipment. M<li>S Active Directory account management; creation and deletion <li>Rolls out software, hardware and some project work <li>Responsible for hardware build, configuration, setup and imaging of PC’s and servers. <li>Responsible for desktop support <li>Responsible for maintenance and administration of servers <li>Part of On Call service Minimum Requirements: <li>In depth knowledge of Windows XP, Windows 2003 Server Operating System and TCP /IP <li>Must have experience and knowledge in troubleshooting a LAN, WAN, DSL and T1 circuits. <li>Must have experience and knowledge of using Ghost imagining software i.e. creation of images from scratch <li>Must have experience and knowledge of troubleshooting Microsoft Office <li>Professional full product line; MS Word, MS Excel, MS Access, MS Power Point and Outlook. <li>Able to lift 50lbs <li>Great communication skills <li>Great with documentation skills <li>Self starter Experience: Requires 5 years or more of experience in a Sr. desktop support role in a medium to large sized company. Certification / Education: Must have A+, Microsoft and MS MCP certification or higher Cisco CNA certification a plus <a href="http://www.cytiva.com/cejobs/applyrhw.asp?rhw?rhw7243?gdeamicis?6" target="_blank" rel="nofollow"> For quick consideration Click here to apply </a> ]]>

<![CDATA[-Good people skills -Good understand of web applications and other desktop applications -Communication skills must be very good -basic computer knowledge -strong customer service and technical aptitude is a must APPLICANT WILL BE REQUIRED TO TAKE A SKILL ASSESMENT EVALUATION. * Must have prior helpdesk/trouble shooting experience. * Must attach a resume to be considered.]]>

<![CDATA[Position: Desktop Support Specialist Location: Falls Church, VA Salary: 40-45k Terms: Fulltime, Direct-Hire Hours: Monday-Friday 8am-5pm Desktop Support Specialist Job Description • Serves as primary point of contact for all user requests and technical problems. • Documents all system policies and procedures. • Builds, tests, and maintains a standard Windows XP image for all desktop and laptop platforms. • Monitors and maintains scheduled system backups to disk and tape. • Serves as a main POC for various hardware/software vendors. • Provides top-notch customer service to all employees, subcontractors, and other clients. • Assists with project work as needed. • Entry-level position; some professional work experience a plus. • Serves as backup to the IT Administrator. Technical Skills • Basic hardware skills required, including: installing IDE/SATA hard-drives, upgrading RAM, imaging hard-drives, installing peripheral devices, NIC’s, drivers, etc. • Windows 2003/2000 Server with Active Directory. • Windows XP/2000. • General understanding of VPN’s, firewalls, routers, and switches. • Ghost and Acronis imaging software. • Microsoft Exchange and Outlook. • Symantec Backup Exec and Symantec Anti-Virus. • Experience working with/designing Oracle and Access databases a big plus. • Basic network troubleshooting, including TCP/IP, DNS, and DHCP issues, tracking emails, monitoring and correcting failed backup jobs, etc. Requirements • Associate’s degree required (Computer Science or Information Systems highly desired). • Must be able to pass Public Trust Investigation. • Thorough knowledge of PC hardware. • Self-starter with the ability to work both independently and in a team environment. • Client/server installation and configuration experience required. • Some networking knowledge needed; experience with Active Directory, Exchange, BackupExec, or Cisco PIX firewalls highly desired. • General database knowledge; Oracle and Access databases, in particular. • Technical certifications a huge plus (MCSE, MCP, CCNA, Network+, A+, etc). • Excellent customer service skills and a friendly personality is an absolute must. ]]>

<![CDATA[Job Description: The Sourcefire Technical Support group is looking for highly motivated, adaptive and flexible individuals to join our dynamic support team with the opportunity to work with cutting edge and innovative security products. The Senior Technical Support Engineer will process telephone and email requests from customers and interface with the development team to resolve complex customer issues. Responsibilities in this capacity include: • Troubleshoot complex system, software, and networking problems. • Contribute advanced documentation to a customer knowledge base. • Set up test beds to reproduce customer issues in a lab environment. • Work with the development team to bring about fast resolution to critical issues. • Train junior support engineers. Core Competencies: • Outstanding written and verbal communication skills • Proven Experience in solving complex software problems • Strong people skills, ability to work effectively with customers and other Sourcefire teams • Strong technical and analytic skills. • Exceptional organizational skills, ability to manage multiple priorities in a fast-paced dynamic environment. • Advanced problem solving skills, ability to develop effective long-term solutions to complex problems • Ability to learn new skills and apply them quickly. • Motivated team player with excellent communication skill and a positive attitude Qualifications: • Familiar with Linux/Unix command line tools/environment. • Intermediate system administration skills in a Unix and windows environment • Experience in network protocol & packet analysis • Experience with Snort or other intrusion detection system • 4-7 years experience in technical support and/or network/security adminstration Desirable: • Experience with MySql or other SQL database • Familiar with perl and/or bash shell script • Experience with Active Directory or other LDAP implementations • Familiar with ClamAV anti-malware ]]>

<![CDATA[Experienced dryer repair person needed full or part time. Contact neyhart@amrestore.com]]>

<![CDATA[ Client is seeking either a trained entry-level network tech or any level of network proficiency for a temp-to-perm opportunity with a institution in Baltimore MD. Client will consider candidates that have graduated from a tech-training school or someone who has a sound- level of PC profeciency and network skills. Candidate will support the hosptial by troubleshooting network problems that have been escalated by the helpdesk. Candidate will do routine troubleshooting of Cisco Switches, located in more than 100 communciation closets throughout the various buildings or resolving issues with the hosptials more than 800 wireless Access Points. Typical routine would be checking Cisco Switches, setting up Cisco Switches, Setting Parameters, moving network components, troubleshooting Wireless Access, and other network equipment Candidate must have the technical skills and desire to achieve a CCNA. If you are interested in this position, send me your resume. Thank You! Eileen Lombardo SR. Technical Recruiter American Centerƒì8300 Boone Blvd, Suite 870ƒìVienna, Va. 22182 Phone: (703) 356-0402ƒìFax: (703) 356-0419ƒìelombardo@judge.comƒì www.judge.com ]]>

<![CDATA[On-Site Computer Technician Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services including troubleshooting, maintenance, upgrades, networking, and training/consulting for computer users at their home or business. All of our work is performed by on-site qualified, certified, expert technicians. You could be one of those technicians. What our Geeks offer to our customers: Home/Office Services: • On-Site Service and Repair • Upgrades • Networks • Virus/Spyware Detection and Removal • Firewalls and Internet Security • Data Backup and Recovery • Preventive Maintenance • Custom PCs • One-on-One Training • More Technical Requirements • Technical Certifications : Minimum A+ • 3+ years experience supporting all major home and business applications. • Experience configuring and supporting Windows-based servers • Strong knowledge of PC troubleshooting and repair • Experience with network installation and maintenance, including data recovery and loss prevention and virus protection and spyware/adware removal. • Pass a technical and customer service qualification test covering the wide array of technical problems likely to be encountered on the job. • Sales and Marketing experience a plus. The successful candidate will have/be • Excellent communication and customer care skills • Appreciate teamwork and will demonstrate those qualities on a resume and in a personal interview. • Energetic, enthusiastic and entrepreneurial self starter with a take charge attitude and desire to succeed and get results • Flexible and focused to meet the demands of customers and scheduling • Desire to be empowered to build trust with our customers while meeting and exceeding their needs for service. • Submit to a background check, drug screen, possess a valid driver’s license and have a clean driving record Apply by submitting resume with references to techs@geekchoice.com ]]>

<![CDATA[ Position: Computer Technician Location: Washington, DC Salary: 40k+ Terms: Fulltime, Direct-Hire Hours: Monday-Friday, 8-7:30 (Staggered Shifts) GENERAL SUMMARY: Under the direct supervision of the Information Systems Manager and Assistant Information Systems Manager, and following prescribed department, office and firm procedures, the Computer Technician is responsible for the day-to-day support of computer operations of the office. The Computer Technician provides technical support for software, hardware, network devices, printers, BlackBerry and phones. The Computer Technician is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the Computer Technician must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values. ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary): • Provide direct technical support (Level 1 and Level 2) for computer system users in the office. • Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, BlackBerry and phones. • Handle tickets escalated from the Global Call Center (“GCC”) Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily. OTHER DUTIES (Duties are performed periodically, as necessary): • Participate in IS projects assigned by Assistant IS Manager and IS Manager. IS projects include but are not limited to software upgrades, use of Ghost software to upgrade, set-up computers, upgrade phones and return end-of-lease equipment. • Participate in application testing. • Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support. • Maintain accurate equipment inventory by following policies and direction from IS Manager. • Participate actively in weekly firm-wide IS Support teleconference calls. • Maintain and improve technical skills and abilities through continuing professional education and certifications. ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES: • Ability to read, write and speak English • Excellent oral and written communication skills • Ability to read, comprehend and follow instructions • Ability to communicate with attorneys and staff in an effective, non-technical manner • Strong technical knowledge • Ability to manage multiple priorities and adjust to changing priorities in a professional manner • Willingness and ability to assume new tasks and responsibilities • Proven ability to maintain and update technical knowledge and skills • Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners • Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned • Commitment to the office and firm • Commitment to professional growth and development EDUCATIONAL QUALIFICATIONS/JOB EXPERIENCE REQUIREMENTS: • A 4-year college degree is preferred; however substantial experience can substitute for education • A minimum of two years experience in IT operations, preferably in a professional service environment PHYSICAL REQUIREMENTS: • See, hear and speak • Ability to lift 30 lbs. (e.g., office files, documents) • Sit for extended periods • Mobility • Duties require fine manipulation (small hand tools) • Duties require simple grasping (small hand tools) CORE APPLICATIONS AND HARDWARE: • MS Office Professional • Desktop and Laptop computers • • MS Outlook • BlackBerry devices • Delta View • Printers • Document Management System ]]>

<![CDATA[The Product Support Specialist I has prior customer service experience and/or technical abilities to provide front-line phone and email support to our external customers. This person must effectively communicate with customers and co-workers to affect issue resolution. Strong customer service and troubleshooting skills are a must. EXPERIENCE & EDUCATION: " Minimum one year customer service/technical experience " College degree in Business Administration, Computer Science or Information Systems preferred " Knowledge of PC hardware and software configurations " Knowledge of Windows and Sever Operating Systems " Knowledge of Relational Databases including Microsoft Access, Oracle, SQL Server a plus. " Familiar with Microsoft Office products " Networking and Presentation Software experience a plus JOB DUTIES: " Provide telephone and email support, addressing procedural and software-related customer issues. " Provide clear and concise data entry of all customer interactions in our incident tracking database. " Flexibility to work fixed and/or rotational shifts covering 24 hours/day, 7 days/week. " Assist with UPSLT software upgrade installations and training. " Professionally interact with existing and potential customers. " Identify and proactively communicate potential business problems to management and co-workers. " Adherence to call escalation procedures and proper issue documentation and customer data submission " Completion of assigned administrative responsibilities " Generate Professional Services leads resulting in additional revenue opportunities for the Customer Service department. " Other responsibilities as assigned ]]>

<![CDATA[Direct Dimensions, Inc. (DDI), an industry leader in 3D imaging and digital modeling services and product sales is in search of a resourceful, technically strong Account Manager to join our growing sales team. Who is DDI? DDI specializes in the application services and sales of advanced three-dimensional digital imaging and industrial measurement products for the solution of complex 3D problems. We provide solutions for a wide range of industries including design, engineering and manufacturing to art, sculpture and architecture. We specialize in the unique application of 3D digitizing and laser scanning systems and the conversion of captured raw data into high-resolution / high accuracy 3D computer models. With over 14 years of industry experience in 3D technologies, we are nationally known for our breadth of application expertise and our ability to embrace and complete complex reverse engineering and inspection analysis projects. The Ideal Candidate: • Focused, results oriented work ethic. A true sense of urgency to excel and the desire to learn while being a team player is critical to your success. We are looking for a proactive, take ownership mind frame. Mediocre salespeople need not apply. • Ability to prospect and identify new lead sources and manage their development into long term accounts. • Prior experience in technical services and/or product sales in an industrial field. • Working knowledge of mainstream 3D CAD software applications is helpful. • Strong time management and organizational skills to manage multiple opportunities in a diverse array of applications. • Ability to develop and maintain strong long term relationships through attention to detail and consistently meeting customer expectations. Your ability to earn the respect and loyalty of our customers is critical to realizing repeat business. This is a unique hands-on sales opportunity to build a clientele with a rapidly growing company working with a variety of truly interesting applications (just visit our website). Direct Dimensions offers a competitive compensation plan as well as a creative and supportive team atmosphere that encourages the development and individual growth of each of our employees. In return, we expect your full commitment towards our team's collective long term success. If you are interested in finding out more about our company and this opportunity, please visit our website at www.directdimensions.com. To apply for consideration for this position, please email your resume to hr@dirdim.com. No phone calls or contact from recruiters please. ]]>

<![CDATA[iMagicLab has an immediate need for a highly-detailed college grad to assist our customers as they first use our online software. Database, CRM and great customer service are the hallmarks of this job Great salary, benefits and a wonderful team await your resume with educational/salary history]]>

<![CDATA[Immediate Opening for Cabling and Telecommunications Technicians: Hourly Rate - $15-$18 per hour. We have an outstanding ground-floor opportunity for Full-Time Cabling / Telecommunications Technicians, to join our client's growing team of highly trained engineers. Field experience in some aspect of the telecommunications industry is a major plus, but we are willing to train the right candidates. Excellent communication and customer service skills are a must. Candidates should be strongly self-motivated with good time-management skills, a positive, client-oriented attitude, and be willing to learn new skill sets as the company grows and our product lines expand. The ideal candidate will show good technical aptitude, and a solid work history that demonstrates reliability and commitment. No matter your experience, if you think the growing telecommunications field is right for you, we want to hear from you! Cabling Technicians should have their own tools and a working understanding of structure cable, or comparable experience in a labor-intensive job role. Applicants are encouraged to be comfortable cross-training as a Telecom Technician. Cabling Technician Responsibilities: • Install inside wiring in commercial, warehouse, and residential environments. • Adhere to BICSI standards and best-practices. • Extend customer dial tone from MPOE to Suite • Troubleshoot cable, dial tone, and connectivity issues quickly and correctly. • Co-ordinate with Commworx Telecom Technicians, client, and other contractors to ensure timely completion of cabling projects and smooth hand-off to systems installations. Cabling Technician Responsibilities: • Provide installation, programming, engineering support, advice and consultation. • Provide on-site support including; performing programming maintenance, station moves, adds, changes. • Must be available for flexible working schedule, which includes limited travel and 24/7 shift coverage. • Provide on site and remote support to ensure 24/7 operation. • Collaborate with other Telecommunication technician / engineers. Requirements: • Valid Driver’s License with good Driving record • Excellent communication and customer skills. • Exceptional organizational and time management skills. • Excellent troubleshooting skills. Beneficial Experience: • AT&T/Lucent/Avaya, Mitel Networks, 3Com NBX, Technical Certifications, or equivalent legacy systems experience a plus. • Experience with Avaya Partner/IPOffice, Mitel SX200 MX, CX, SX2000 Lightware, 3Com NBX 100, SS3, V3000, V5000 equipment a plus. • Experience with Cisco Systems, 3Com Networks, Nortel Networks products are a plus. • Knowledge of TCP/IP and VoIP networking a big plus. • Knowledge of TIA/EIA, BiCSi Copper and Fiber Cabling Standards. Beneficial Certifications: • Mitel SX200, 2000 Certification, 3Com IP Telephony Specialist, ACE Avaya Certified Expert, Implement IP Telephony • Avaya Certified Specialist, IP Telephony, Messaging, Predictive Dialing • Cisco, CCNA or better • CompTIA A+ / Network + • TIA CTP PLease contact Steve sball@pointetech.com, thanks!]]>

<![CDATA[Do you want to work for a World Class Company? This company was one of Fortune Magazines Fastest 100 Growing Companies; very strong and stable. Be a part of the team that provides capital equipment that has many applications including cancer diagnosis and prognosis, also other disease factors via tissue staining. OPENING FIELD SERVICE ENGINEER POSITION SUMMARY STATEMENT Installs, repairs, maintains, and adjusts instruments used for the automation of slides in hospital, clinic, medical research laboratories. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITY • Disassembles malfunctioning instruments and examines and tests mechanisms and circuitry for defects. • Replaces or repairs defective parts. • Reassembles instrument and tests assembly for conformance to specifications. • Inspects instruments and test equipment periodically and adjusts calibration to ensure functioning within specified standards. • Calibrates instruments or test equipment according to established standards. • Repair of instrumentation at the customer’s site • Train customers on instrumentation. • Travel required, mainly in own territory, but may be required to travel throughout the US on a short notice. • Monitors work to ensure quality, and continuously promotes Quality First Time. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MUST HAVE MECHANICAL AND TECHNICAL SKILLS TO APPLY. Education/Experience 2 years of field service in repair of electronic/mechanical instrumentation within the medical diagnostic industry and/or equivalent military or trade school equivalent. Will consider 2 years experience as a technician for a precision instrumentation manufacturer. Language Ability Ability to read and interpret documents such as operating and maintenance instructions, schematic diagrams and procedure manuals. Ability to write routine reports and correspondence. COMPENSATION BASE SALARY plus Benefits and CAR CONTACT BETH TEWS RECRUITING BETHTEWS@HOTMAIL.COM 623-742-7227 TRAINING REQUIREMENTS 1. QSR 2. CAPA 3. MS Office Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Word processing, Spreadsheets, E-mail, Mfg. diagnostic and applications software. Supervisory Responsibilities: There are no supervisory responsibilities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the environment is moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee is occasionally required to lift up to 10 pounds and up to 40 pounds. The vision requirements include: ability to adjust focus, depth perception and close vision. OTHER QUALIFICATIONS Ability to travel. Valid drivers license. Must have knowledge of personal computers. Must be focused organized and able to deal with interruptions. Able to communicate with customers and maintain composure in highly stressful situations Discretion, judgment, and initiative. Base salary of $40,000 to $50,000 plus overtime ($5k to $10k), company car, 401k, medical, dental....all the benefits. The timeline is quick, so please have all interested candidates send me their information ASAP!!!! OTHER POSITIONS AVAILABLE IN CINCINNATI/MINNEAPOLIS/BALTIMORE ]]>

<![CDATA[ Passport Health is currently accepting applications for an intern position for the summer 2008 at its national headquarters in Baltimore, MD. The intern will be working primarily in the IT Department and will work closely with the IT Director and the Marketing team. The intern will primarily assist with administrative tasks including database entry, web site maintenance, ColdFusion-based application maintenance, provide basic IT support, etc. The intern will attend strategic meetings and therefore will observe the planning and implementation phases of full lifecycle web based application development. This internship opportunity is unique as Passport Health enters an important growth phase and implements new strategic initiatives. Furthermore, reorganization of corporate communication channels, processes, reporting protocols, metrics and control mechanisms is occurring as part of Passport Health's growth strategy. This position is for credit and can be either part or full time based on desire (minimum 15 hours per week). Please apply on or before May 30, 2008. An ideal candidate will have samples of web development work, have a thorough knowledge of Microsoft Office, Windows XP and able to provide basic IT support. He or she is expected to have a stalwart can-do attitude, robust work ethics and vision. The candidate will also have strong interpersonal skills as well as excellent communication skills. The intern will be expected to: •Perform assigned duties to the best of his/her ability •Keep the employer's best interest in mind at all times •Maintain strict confidentiality and privacy guidelines as proprietary strategic and client information must be protected as such •Be punctual, dependable and loyal to the firm •Follow directions yet execute initiatives without constant monitoring •Conduct him/herself in a transparent, ethical manner and be honest in all interactions with the employer and clients while upholding your business school’s code of ethics Passport Health will: •Enable the student to gain experience in a variety of positions within the firm •Assign the student new responsibilities when the employer feels the student can handle them •Collaborate with your business school in evaluating the intern's learning experience •Notify the internship coordinator of any significant deficiencies in the intern's performance •Assure compliance with all applicable employment laws and regulations •Expose the intern to a fast paced environment in which working as a team member is crucial Send Resume, Cover Letter and References to jorge@passporthealthusa.com. No applications will be accepted without the aforementioned. Visit our web site: www.passporthealthusa.com ]]>

<![CDATA[Position: Help Desk Technician Location: Cockeysville, MD Salary: $37,000-$42,000 Terms: Fulltime, permanent (with benefits) Hours: Monday-Friday, standard business hours Duties and Responsibilities: „X Provides first level of problem diagnostic assistance, resolution, recovery and direction to staff members and clients by consulting users, to determine hardware, software or system functional specifications. „X Monitors Help Desk requests and routes unresolved situations requiring a higher level of technical expertise to appropriate personnel. „X Tracks Help Desk related issues reported by company end-users and clientele to ensure timely resolution. „X Maintains technical logs and documentation according to area procedures. „X Monitors and maintains Help Desk software. „X Provides other related services designed to facilitate positive end-user satisfaction with IT Department (i.e., training, PR phone calls, etc.). „X Assists management with a variety of specialty projects and assignments when required. „X Assists with computer operations and electronic claims submission process. „X Assists with training services as required by internal staff and external contracted clientele. „X Assists with scheduled 24/7 on-call duties as requested. Minimum Knowledge, Skills and Abilities Required: „X Work requires a professional level of knowledge in data processing and programming as acquired through the completion of technical training or a Bachelor¡¦s degree in Computer Science or related field. „X Work requires experience with computer systems and applications (XP) as acquired during three to five years of related experience preferably within a healthcare-related setting and the Medical Manager software package. „X Work requires demonstrated analytical ability to solve problems and a broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. „X Work requires effective interpersonal skills to effectively interact with all levels of staff, clients, vendors and consultants. „X Work requires good communication skills (both oral and written) and demonstrated ability to work as a team player. „X Work requires incumbent to be detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. „X Work requires the employee to exercise discretion and independent judgment and the authority to make independent decisions free from immediate supervision. ]]>

<![CDATA[A high end live event Production Company that provides audio, lighting and staging to corporate, government, political events, festivals and concerts has full time positions available for the following: Staging Department Head: Will oversee and be a part of assembling, loading, on site E/D and returning to shop of various staging, scaffolding, and crowd control equipment. Lighting Technician: Will oversee and be a part of assembling, loading, on site set up, take down and returning to shop of various Lighting, Audio, and Staging equipment. Some travel, A CDL a plus, DOT medical card and good driving record a must. A positive team oriented can do attitude even in difficult situations is essential, can be physically demanding, client driven scheduling weekends, nights, holidays and late notice. Ability to positively lead, organize and instruct others. Drug test and background check. Annual salary, benefits, and ongoing training. See our website www.eventtech.com, e-mail or fax resumes only, please no calls. ****PLEASE PROVIDE SALARY HISTORY AND REQUIREMENTS WHEN APPLYING**** ]]>

<![CDATA[Central Office Installer/Technician - Level 1 DYNIS is a network infrastructure services company that specializes in the design, build, and maintenance of mission critical networks. DYNIS provides a full suite of information technology and network infrastructure solutions for telecommunications service providers and large enterprise networks. DYNIS has established itself as one of the leading network infrastructure services companies focusing on engineering, furnishing, and installation (EF&I) services. Verizon Communications, AT&T Mobility, Verizon Wireless, Comcast, CISCO, and others have entrusted DYNIS with numerous large network deployment and implementation projects. These projects include the engineering and installation of optical, video, data, and power equipment from various manufacturers. Dynis is seeking entry level CO Installers for both day and night shifts. Responsibilities: • Perform continuity test of cables and wires using appropriate methods and test equipment • Drill and anchor frames/bays/racks in line-ups and stanchions • Installation of superstructure o Auxiliary framing (support frame, cable racks, ladders, conduit, bus bar, etc) o Cable rack deck, cable brackets, fastening material o Cable (ladder) racks (ladder, bar, fiber management/raceway, etc) o Cable hole/slot sheation & fiber stopping o Distribution frame verticals, horizontals, & terminal strips o Miscellaneous hardware guard rails, brackets o Isolation pads, fiber board, etc., hardware, earthquake bracing • Install power plants o Pull set-ups and run power cabling o Sew #6, 4, 1/0, 2/0, 4/0, 350 MCM, 500 MCM, 750 MCM • Install bay & frame AC wiring and lighting o Mounting, wire, and connect • Cable set-ups, running, forming, & label o Communication, fiber, sync, alarm customer interface o Prepare twisted pair, butt, strip, fan skin, place connector, crimp • Coax cable and/or pack cable o Preparation of, strip, skin, place connector and crimp • Central office switch and/or clock o Assemble and install central office switch and/or clock o Install circuit packs while observing handling and electrostatic discharge precautions • Perform inventory Knowledge, Skills, and Abilities • Basic knowledge of electricity AC/DC • Read simple electrical and mechanical documentation • Understand and use established safety and quality control practices • Follow directions • Work in team environment • Perform general equipment installation tasks • High School Diploma Required • 0 – 2 years experience We are willing to train the right person. We have 8 positions open, both day and night shifts. During the first 8 weeks, you will work in Gaithersburg, MD. After that, you will work in Central Offices in Maryland. ]]>

<![CDATA[Summary Description: The Business Integration (BI) Analyst will have experience within a service desk environment including operational, technological and people management. The Analyst will be able to demonstrate a full understanding of service delivery, continually enhancing the delivery method and process, appropriate uses of technology and their impact to the operation and our customers. The Analyst will be capable of running multiple, complex client implementations through our service delivery lifecycle, partnering with both the client advocate and technology group. This includes utilizing a strong background in customer service and consultative project management with a focus on data aggregation. The Analyst will manage directed implementations, identifying data and technology leakage and provide subject matter experience to relevant engagements both internally and externally Job Duties/Responsibilities: (Percentage of Time) · Service Delivery (50%) · Communication/Project Review (15%) · Production Support (10%) · Data problem resolution (10%) · Documentation (10%) · Other duties and responsibilities as assigned (5%) Job Standards: Any combination of education and experience, providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to: Education/Experience: · Bachelor’s Degree or equivalent combination of education/experience required; · 3 years of experience in some aspect of travel agency data management, airline data operations, third party travel related data management, data mining, or equivalent Skills: · Excellent communications and writing skills required · Computer proficiency – Office Suite, Oracle, SQL, GDS, Knowledge/understanding of database scheme and input/output · Effective time management skills · Effective troubleshooting and problem solving skills · Ability to organize and prioritize work with little supervision · Excellent organizational and multitasking skills Knowledge: · Service Delivery/Implementations Processes (Project Management) · Basic understanding of GDS Systems functionality · Knowledge of the Office Suite, SQL Plus (or Toad – Oracle) EOE.]]>

<![CDATA[PALADIN Consulting, Inc. is a top secret cleared IT project services and staff support provider that can quickly deliver high quality IT talent in volume, nationwide with varied skills to support the business growth or workload challenges found in multiple vertical markets. Our corporate headquarters are located in Dallas, Texas, where we currently provide consulting services throughout the United States Title: Printer/PC Tech Duration : 3 months Contract to Hire Location: Baltimore MD Pay Rate: $ 17.00 Shift: Monday-Friday 8:00 AM – 5:00 PM DUTIES AND RESPONSIBILITIES: