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<![CDATA[EBSCO Publishing, Ipswich MA, is entering its third decade as a leading provider of reference databases for students, library patrons, doctors, nurses, business people and researchers around the world. As EBSCO Publishing continues to grow, we seek qualified individuals who possess the drive and vision it takes to be a part of a success-oriented team. EP’s Customer Service department is currently seeking a Technical Support Representative. The Technical Support Representative will be responsible for answering customers’ questions and resolving concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone and e-mail channels. Must advocate on behalf of target customers for issues, enhancements and defects. Ensure all customer communication and activities are logged. Follow up with customers on issues, enhancements and defects. Also, follow up with customers as necessary to ensure their issues have been resolved. Generate FAQs for our customers’ knowledge base. Understand products serviced and systems used. Skills 1-2 years working experience with Microsoft Office Suite is required. 1-2 years experience supporting customers using Web-based services is preferred. Excellent verbal and written communication skills are needed. Must have the ability to understand the technical environment (Internet, Web-based services, etc.) Evening and weekend shifts are required. EBSCO Publishing is an equal opportunity employer and welcomes diversity in the workplace. EOE M/F/H/V Please apply online via our website at <a href="http://careers.ebscohost.com" rel="nofollow">http://careers.ebscohost.com</a>. EBSCO Publishing offers free parking, a subsidized cafeteria, an on-site fitness center with classes, free coffee and a dynamic working environment. We are conveniently located minutes from the Ipswich stop on the MBTA Newburyport line and offer 100% commuter rail reimbursement. Relocation Assistance Provided. ]]>

<![CDATA[Please read carefully before sending your resume. Thank You! Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services, which include troubleshooting, maintenance, upgrades, networking, and training/consulting for clients at their home or place of business. All of our work is performed by certified technicians, whose qualifications and expertise meet the standard we’ve set for our business. You could be one of those technicians. Geek Choice technicians offer the following on-site services to our customers: • On-Site Service and Repair • Upgrades • Networking • Detection and Removal of Viruses and Spyware • Firewalls and Internet Security • Data Recovery and Storage • Preventive Maintenance • Custom PCs • One-on-One Training and Instructional Overviews • More Technical Requirements • Minimum Technical Certifications : A+ or equivalent • Microsoft Certified Partner a plus! • Extensive familiarity with the use and support of all major home and business applications. • Comfortable configuring and supporting Windows-based servers • Strong knowledge of PC troubleshooting and repair. • Proven experience installing and maintaining networks, performing data recovery and loss prevention, and establishing safeguards that remove and prevent viruses/spyware • Must be able to pass a comprehensive technical competency test that covers a wide array of issues likely to be encountered on the job. • Sales and Marketing experience a plus. The successful candidate will: • Have a flexible schedule, with availability for same day or next day service • Understand what Part Time means to us: Daytime work generally from 9-5, with evening shifts available. Weekend scheduling is also available and encouraged. • Be an excellent communicator, have a professional and presentable appearance, and possess strong customer service skills • Be a team player • Be an energetic, enthusiastic and entrepreneurial self starter with a pro-active attitude that reflects a drive to succeed and achieve results • Establish trust with our customers while meeting and exceeding their needs for service. • Submit to a background check, drug screen, possess a valid driver’s license and have a clean driving record ]]>

<![CDATA[Lycos is seeking an entry-level Linux systems administrator for our Production Support team. Professional experience a plus, as well as candidates with only part-time or hobbyist experience will be considered. We are looking for people with high motivation and a willingness to learn new technologies quickly. Administrators in this role will work with other Operations team members on supporting all aspects of production environment for multiple Lycos properties and infrastructure services An ideal candidate should be ready to learn and able to jump into new technologies quickly. An ability think think on your feet to diagnose and fix complex systems is required. Some programming experience (primarily Perl or PHP) is desired, but not required if you are willing to learn. Familiarity with Lycos products and services is a plus. Education/Experience/Skills Required: • Candidate should have 1-3 years experience in home or office Unix/Linux Systems administration. • Computer Science education or Linux certification a strong plus. • Fundamentals of network technology including TCP/IP, UDP, HTTP, DNS, and SMTP. • Experience configuring and using common web applications such as Apache, Sendmail/Qmail/Postfix, MySQL, etc. a plus. • Basic programming experience: shell scripting, Perl, or PHP recommended. • Must have good communication skills, self-motivated, and able to accomplish tasks with minimal supervision. • Must be able to work independently, have an open mind and be a quick study and be a quick study. Willingness and ability to learn new technologies is a must. Lycos offers a fun, casual, and creative team-based work environment. We offer competitive salaries and an attractive benefits package, including generous time off and a company 401k match. Lycos is a Top 40 U.S. Web property. Lycos’ foundation for success is based on differentiated content offerings, proprietary technology and worldwide brand recognition. To apply for this position, please go here: <a href="https://home.eease.adp.com/recruit/?id=521979" rel="nofollow">https://home.eease.adp.com/recruit/?id=521979</a> or visit our jobs website at www.lycos.com/jobs. Please include a cover letter with salary requirements – submissions without salary requirements may not be considered. Lycos is an equal opportunity employer ***PLEASE NOTE*** Lycos conducts criminal background checks on all new hires. During the online application process you will be asked to furnish information and an authorization for Lycos to conduct a background check. Completing this section during the initial application process is not required, and leaving this section blank will not have a negative effect on your candidacy.]]>

<![CDATA[TECHNICAL SUPPORT ANALYST Small financial services firm in Boston is looking for a versatile technical professional to work with senior management in strategic planning of IT functions, as well as the day-to-day management of organization's technical support. Duties will include: * Experience maintaining, installing, upgrading and troubleshooting Microsoft networks * Experience deploying and managing laptops and workstations * LAN/WAN user support and troubleshooting * Experience implementing and configuring remote access solutions * Day-to-day operations of the IT Help Desk * Leading in-depth support and problem-solving/troubleshooting efforts * Utilize/manage request tracking system to receive, prioritize, document, and actively resolve end user support needs * Consult with 3rd party software and hardware vendors * Analyze and evaluate incident reports and make recommendations to senior management for solution * Install PC's, software, equipment * Laptop, cell phone and blackberry configuration set ups * Hardware and software testing and implementation Qualifications include: * MS Office, Windows XP/Professional/7 and Office 2007 * Lotus Notes * At least 5 yrs of technical support experience in a corporate environment * Bachelor's Degree in Computer Science or related field strongly preferred * SQL Server 2003 * Active Directory management * Excellent problem-solving and decision-making skills * Strong customer-service and communication skills * Ability to work in a fast-paced environment * At least 1 year of management experience in a technical team Please submit resume of interest to Jessica Salerno Incerto at jsalerno@psgstaffing.com. If you are interested in other opportunities currently available through our firm please visit our website at www.psgstaffing.com We have positions available in all areas of Information Technology including: Entry-Level Technical Support, Help Desk, Desktop Support, Network Administration, Systems Administration, Database Analyst, Systems Analyst, Database Administration, Quality Assurance, Entry/Mid-Level Programming, and Application Support. High demand profiles include experience with: PC and MAC, Active Directory, Exchange, LINUX, UNIX, ASP.net, Visual Basic. Professional Staffing Group has been named to Inavero’s inaugural 2010 Best of Staffing™ list. Best of Staffing, presented by CareerBuilder, is the nation's only client satisfaction award that recognizes exceptional client service in the staffing industry. Professional Staffing Group went through a rigorous client survey process to be considered for the award. The average Best of Staffing winner received a score of 9 or 10 out of 10 from 74 percent of their clients, compared to just over half of clients for the average staffing firm. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the areas largest staffing firms, we helped almost 6,000 people find jobs last year so chances are good that we can help you too. ]]>

<![CDATA[Summary : Investigates and resolves software and hardware problems of computer users by performing the following duties. Essential Duties and Responsibilities : include the following. Other duties may be assigned. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. Consults with programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user training manuals and procedures. Develops training materials such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Installs personal computers, software, and peripheral equipment. 2 to 3 years of helpdesk experience Microsoft Office Suite, Windows XP Familiar with Laptop and Desktop repair Familiar with Active Directory Familiar with Anti-virus/spam applications Exchange/Outlook set-up and Configuration Blackberry device troubleshooting Please visit our website at <a href="http://www.lojack.com/about/pages/employment.aspx" rel="nofollow">http://www.lojack.com/about/pages/employment.aspx</a> to apply]]>

<![CDATA[Foley & Lardner LLP is one of the nations largest and most reputable law firms with 18 offices in some of the nations most exciting cities. At Foley we strive to remain true to our core values – integrity, insight and innovation. As a result we offer the highest value legal counsel for our clients as well as professional growth for our employees. Foley employees enjoy a collegial and progressive work environment with state of the art technology, competitive salaries and a competitive benefits package. We are currently seeking an experienced Technology Specialist to support our Boston office. The Technology Specialist works directly with staff and attorneys on technology problem analysis and resolution and has primary responsibility for supporting technology infrastructure and facilitating end user requests for new and upgraded technologies. In addition they may travel and provide technical expertise to other offices in the region. The successful applicant have 3-4 years of related support experience, excellent interpersonal communication skills, knowledge of Windows XP, MS Office 2003, and Windows 2003 Server and experience with PCs, laptops, printers, hardware peripherals, voicemail systems and internal configuration of chassis-based closet electronics. An Associates Degree and A+, Net+ and MCDST Certification are desired. Follow this link to our website to apply: <a href="http://opportunities.foley.com/staffrecruiting" rel="nofollow">http://opportunities.foley.com/staffrecruiting</a> Affirmative Action/Equal Opportunity Employer ]]>

<![CDATA[The Deskside Support Analyst’s primary role will be to provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness for all IT related technology. • Perform analysis, diagnosis, and resolution of complex high-level problems. • Install, configure, test, maintain, monitor, and troubleshoot customer’s hardware and software including but not limited to computers, handhelds, telephones, cell phones, printers and servers. • Field incoming help requests from customers via both telephone and e-mail in a professional manner. • Use all available resources to resolve issues in a timely and professional manner. • Train users and coworkers as needed. Contribute to the knowledge base. • Support customer issues and requests by creating, tracking and documenting solutions in support database. Qualifications: • 5+ years related experience • A+ certification • Ability to frequently walk, bend and lift up to 20 pounds. This is not an on the phone position. ]]>

<![CDATA[Computer Support/Trainer Seeking enthusiastic and patient individual who can provide technical support and teach basic and mid level computer classes to non-technical seniors. Must be bi-lingual in Russian and English. Commitment is 10 hours per week for one year. Part of a federal grant to improve technological skills of seniors and thus their quality of life. ]]>

<![CDATA[<big>HouseWorks</big> <center>Job Description for the Manager of Business Technology Solutions</center> HouseWorks is a recognized leader in the rapidly-growing field of private home care. We are known for our outstanding, bend-over-backwards customer service, our team of smart and hard-working professionals, our entrepreneurial culture and our unwavering commitment to helping seniors age in place. We are the largest provider of private home care in Greater Boston and growing very quickly in our newest office located in the Greater Washington D.C. area. As great people ensure our success, we are always looking for exceptional individuals committed to service excellence and eager to work in a fast-paced, opportunity-rich environment. Summary The Manager of Business Technology Solutions (BTS) manages Business Technology projects that support HouseWorks’ strategic vision and direction, while ensuring that the technology infrastructure seamlessly supports HouseWorks’ people – from administrative staff to associates, clients, and/or others who may interact with HouseWorks’ technology. The Manager of BTS reports to the Vice President of Quality Improvement and Business Technology. Qualifications The Manager of BTS has the keen ability to balance the daily operations of IT with managing projects and developing and implementing innovative solutions providing high-impact business value. The Manager of BTS is goal-oriented, resilient, persistent, organized, flexible, thoughtful, responsive, an effective project manager and excellent communicator with all levels of staff and stakeholders. Requirements: • Bachelor’s degree in computer systems or related field • FileMaker certification (current available version) • At least 3 years of experience developing business application solutions in a multi-user SMB environment, preferably using FileMaker software • At least 2 years of experience working in Scrum project teams • At least 1 year experience as a senior application development team member/project manager, with experience writing and delivering technology project proposals • Expertise in Microsoft Office • Broad technology background with experience supporting PCs, laptops, mobile devices, software, networks, servers (Windows), telephone systems, and users Preferred: • Certified ScrumMaster • Skilled in financial analysis • Web development skills/experience: Dreamweaver, HTML, PHP If you are interested, please send a cover letter and resume to Rob Madore, Human Resources Director, at hworkshr@house-works.com. For more information about HouseWorks, visit our website at www.house-works.com. We are an EOE. ]]>

<![CDATA[Need experienced technician with voice and data troubleshooting background. We are a 24/7 tchnical support company for numerous vendors. Must know network standards for CAT5E cabling. Be able to troubleshoot analog and digital phones and phone lines (phone system knowledge would be nice). Be able to work and schedule yourself if needed. Reliable vehicle is a must. Your own tools are a plus. Must have laptop, digital camera, cell phone and internet access. Schedule varies, and occaisional after hours and weekend work should not be a problem. Starting at part time with the opportunity of up to 40 hours per week. ]]>

<![CDATA[13 year old consulting firm is going through a growth spurt and is looking to add 1-2 key people to facilitate continued growth. Job Responsibilities: - On-call emergency responder available 830 - 12:00 M-F. - Stationed at our Help Desk in Financial District. Preference given to candidates who leave close to Boston and near MBTA. - Maintain Help Desk when not on service calls. Manage ticketing system. Print priority ticket reports per technician and file in their weekly folder for review. - Perform scheduled maintenance calls at strategic clients primarily in downtown Boston. - This position starts as a part time position and grows into a full time position as the selected individual is trained and integrated into our team. Technical Requirements: - Microsoft operating system expert (no certs required but u must be above average troubleshooter). - Proven experience managing DNS/AD, Sonicwalls, Servers, Exchange, PDA support and fault tolerant configurations. - Anti-malware Expert (please reply to this post and let me know how you remove malware) Other Skills & Knowledge: - Black Armor NAS - Mass Privacy Law for protecting PI - Open Source - Programming - Drupal CMS knowledge - Proven management skills or previous experience managing a Help Desk or IT Department. - Start up mentality. Company is growing. Looking for like minded people.]]>

<![CDATA[Position Description: The OnForce Technology Services Representative serves as the primary business contact for individual and SMB clients and is responsible for client satisfaction. The Technology Services Representative is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Technology Services Representative will should build relationships with clients to encourage new and repeat business opportunities. IT or consumer electronics reseller/retail experience is a plus in the OnForce Services Technology Services Representative position. Responsibilities: • Support individual and SMB customers. • Apply product knowledge to make educated recommendations to customers. • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Ensures that client issues are dealt with in an efficient manner, informing the Executive Account Manager of any problems that may arise. • Communicates the client's goals and represent the client's interests to the team. • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Understanding of company capabilities and service, and effectively communicates all offerings to the client. • Practices effective, ongoing customer relationship management techniques • Provide support to customers – from e-mail, phone and customer portal inquiries. • Make recommendations to Senior Director of OnForce regarding work order structure and content for customers to achieve optimal results in the OnForce marketplace. Requirements: • Understanding of Apple products and applications. • Proven Account Management skills required in order to create, maintain and enhance customer relationships. • Minimum 2 years of Account/project management experience. • Extremely detail oriented. • Motivated, goal oriented, persistent and a skilled negotiator. • High level of initiative and work well in a team environment. • Excellent written and oral communication skills. • Handles deadline pressures well. • Plans and carries out responsibilities with minimal direction. • Undergraduate degree preferred but not required ]]>

<![CDATA[The Mergis Group has teamed up out client located in QUINCY/BRAINTREE. This is a leading technology company that is publicly traded on The NASDAQ. The company is experience continued growth and forecasts that growth moving forward. Enjoy the stability and career growth offered in the Technology Industry. ABOUT THE ROLE This is a high volume client services environment and client is focusing on candidates that are capable of handling numerous inquiries from their client base. Call center experience preferably in a HIGH TECH environment is strong preferred. Candidates that are capable of interacting with management and team mates in a fast paced environment are strongly encouraged to apply. QUALIFICATION SUMMARY ? INBOUND CALLS ? HELP DESK EXPERIENCE is a plus ? PREVIOUS ACCOUNT MANAGEMENT CLIENT LIAISON EXPERIENCE ? BACHELOR?S DEGREE REQUIRED ? EXCEL ? STRONG COMMUNICATION SKILLS ? CLIENT LIAISON AND RELATIONSHIP BUILDING SKILLS ? CAREER ORIENTED ? TECHINCAL AND TROUBLESHOOTING experience is good to have but nor required COMPENSATION SUMMARY Commensurate HOW TO APPLY For immediate consideration please contact JOHN DEIGNAN at johndeignan@mergisgroup.com DIRECT 617.848.3492 ]]>

<![CDATA[The Professional Services Analyst will provide sophisticated analysis of how the software should be configured given each customer’s specific business requirements and make expert recommendations to customers. The Analyst will assist in the planning and design of new Pyxis Mobile features and make product and documentation recommendations based on extensive experience working in multiple customer environments Essential Duties and Responsibilities (including, but not limited to the following): • Provide superior customer service and support via telephone, email and WebEx using an expert knowledge of Pyxis Mobile Software and SQL skills to complete your job • Contribute to the creation and maintenance of customer documentation including writing support notes, FAQ's and product documentation • Maintain the customer information system by keeping all call-related and customer demographic information up to date • Help improve future product releases by prioritizing known product defects and by communicating customer feedback regarding product usability to the Product Management group • Assist in the planning and design of new Pyxis Mobile features and make product and documentation recommendations based on extensive experience working in multiple customer environments • Work closely with Product Management to contribute product ideas, customer feedback and design and development assistance % of time • Make recommendations for future software features and bug fixes to the Product Management team by providing expert analysis of Customer environments Qualifications: • Proficiency with SQL, IT Infrastructure, OO programming and scripting languages. • Bachelor's Degree • 1 year work experience ]]>

<![CDATA[Our team is growing fast. We’re looking for someone with passion for IT and customer service, not to mention energy and fun. We support small business networks throughout Eastern Mass. The job is part Remote Help Desk, part On-Site Support. Must Have: • 3 - 5 years of experience supporting small business networks is a MUST • Knowledge of: - Local Area Networking - Microsoft Workstation OS - Microsoft Server OS - Technical Troubleshooting Nice To Have Skills: - VMWare - WAN - Citrix - VoIP Having Microsoft certifications is a plus but not a requirement. Our engineers help small and medium size businesses with full range of IT services from network design and installation to ongoing support and maintenance. This position is available immediately. Valid driver’s license and reliable car are required. ]]>

<![CDATA[Our Shop is Boston Roverland in south boston www.bostonroverland.com. I'm looking for another GOOD set of hands at our shop - we keep a three man crew for now and hopefully by next summer i'll be looking for more techs/mech's to help us build up our business, by next summer two of my at that time will be five men will be able to stay for free(practicly free) over at on of the islands, nantucket, or marthas vinyard. For now it s time to put up and let me know if your interested in being top dog next to me. Dont let this job pass you by, im already getting a lot of good resumes but ID Love to SEE yours. Dont miss out this shop is my second, i had one over in woburn, much much bigger, but i found out that life is to short to sqabble away for a few extra dollars, thats why we take two weeks off during the regular season, also i take care of most of the major holidays, and NO WEEKENDS... remeber life is to short... If you could send me a resume asap to the craigslist address, it'll go strait to my pda, thnx Bob we work from 8-430 and we get out on every other friday a little earlier, im divorved and it affects evey other weekend. I look forward to reading your resumes... You cuould also be a very good tech that would pick up on this - but i'd perfer the first.]]>

<![CDATA[ You are someone who is so good with clients that they rave about you on a regular and unsolicited basis. You can understand clients’ business challenges and provide strategic insight, and are also great with process and details. In other words, you can see the big picture as well as manage the perfect execution of a plan. Keeping projects moving and clients happy are major motivators, and you are so organized and attentive to detail that you can manage the most complicated projects with grace and style. You have excellent business writing and oral communication skills, the ability to self-motivate, take initiative and manage teams. You have the uncanny ability to sift through mounds of qualitative consumer insights and glean the “golden nuggets,” transforming this data into compelling client deliverables. You have a bachelor’s degree in business or related discipline and you may have a MBA. You work best in a collaborative work environment that is focused on excellence and customer satisfaction. You work well with junior and senior staff alike and enjoy teaching, coaching, and sharing with others. Most importantly, you are looking to make a difference every day at a growing, dynamic company. Key Responsibilities: • Daily management and facilitation of online communities in order to create highly engaged communities that allow us to deliver actionable insights for our clients • Working with client, Community Management, and Market Support to translate business and research priorities into objective-based activities; and developing and managing the schedule of activities • Owning the Quality Assurance of activities posted to the community for community members • Coordinate online community member recruitment and manage ongoing participation levels • Writing and disseminating weekly communications to community members announcing what is new in the community • Owning community building and member engagement • Delivering content to the community • Supporting member retention efforts, community refresh processes, and member appreciation fulfillment Job Requirements: • Outstanding professional written and verbal communication skills • Proven project management experience and a detail-oriented work style • Attitude which is characteristically calm, yet firm, as well as compassionate and resilient • Working knowledge of Apple products, operating systems, and applications would be beneficial • High level of initiative and enjoyment of a team environment • B.A. required ]]>

<![CDATA[Olympus NDT is a world-leading manufacturer of innovative testing instruments that are used in industrial and research applications ranging from aerospace, power generation, petrochemical, civil infrastructure and automotive to consumer products. Olympus instruments contribute to the quality of products and add to the safety of infrastructure and facilities. Our leading edge technologies include remote visual inspection, high speed video, ultrasound, ultrasound phased array, eddy current, and eddy current array. We currently have an IT Customer Relationship Management Business Application Specialist job open. Job Responsibilities include but are not limited to: - First\second level support to troubleshoot technical and functional problems, bugs and issues related to implementation and maintenance of the Olympus CRM Cell applications, as well as the related customizations, interfaces and configuration files. - Responsible to help support CRM Process Owners, Powers Users and End Users general questions - Responsible to test patches and upgrades to determine the impact they have on the Applications functionality, and responsible to apply them. - Responsible for maintaining various system logic, Macros, Scripts, Workflows, Reports forms - Work directly with end users, developers and other IT staff - Responsible to work with the team to help maintaining various data stores for reporting and analysis purposes, i.e. CRM Portal Reports, Netsuite Searches and Dashboards, etc. - Provide end-user training. - Write technical documentation. - Other tasks as assigned. Requirements: - Excellent analytical, problem solving, and troubleshooting skills are required. - Possess the self initiative to be given general guidance on an objective and to achieve that objective with minimal managerial guidance. - Work effectively as a team member and on an individual basis. - Strong communication skills (written and verbal) are required - The candidate must be able to work in a global team environment as the need to participate and exchange ideas across Olympus NDT sites with various team members is a necessity. - This position could require traveling in North America (US and Canada) - BS degree in Business Administration, Accounting, Information Systems or related field preferred. Equivalent experience can be substituted for education. - 1-2 years experience programming using (all or some of them) HTML, VB Scripts, JavaScript, XML, SQL as well as report writing tools such as Crystal reports is required. - Experience with CRM modules such as Sales force automation, Customer Support, Commercial operations Management is required. - General understanding of accounting (Accounts receivable, Accounts payable, General ledger related process) is required, - Knowledge of MS Outlook, Access, Excel, Word, PowerPoint, Crystal Reports, and Visio is required. - Help desk support experience is preferred but not required. - Data modeling knowledge and understanding (entity-relationship) is required. - Knowledge of the Netsuite CRM environment is an asset. Pleae reference Req. #: 10-021R when sending you resume. Olympus NDT is an Equal Opportunity/Affirmative Action Employer ]]>

<![CDATA[SOFT Inc. is seeking a Computer Operator for its client in Framingham, MA on a contract basis. Duties: Computer Operator - Provide technical support for information technology efforts, which may include software systems integration, computers, and associated networks, design and development that impact systems across one or more business units. Performs a variety of electronic and technical assignments on equipment and systems under general supervision. Troubleshoots, installs, tests, and maintains information technology devices and systems. Maintains liaison with outside vendors. Demonstrated ability in the application of requisite skills and applies additional skills and knowledge acquired through experience to perform the more complex tasks of the position. Generally receives no instructions on routine assignments while under little or no supervision. Receives general instructions on new work, which is generally reviewed upon completion. Skills: Computer Operator Education: High School ]]>

<![CDATA[Integrated IT Solutions is a Network consulting company located in Waltham, MA. Integrated IT Solutions takes great pride in supporting our clients Proactively with the use of our Managed Services platform to help prevent disasters from occurring. Integrated IT Solutions is currently looking for an experienced Network Administrator with a broad range of technical skills to help support our clients Networks. This is a full time in house position and work hours are from 8:00am -5:00pm M-F with the flexibility to work after hours when needed. In this role you will perform technical support services for our existing client base and work with a team to help come up with solutions that meet the desired result. Requirements: - Must have at least 5 years experience in the IT field. - Must have strong verbal and written communication skills - MCSA/MCSE desired - Advanced knowledge in all Microsoft Operating Systems (XP, Server 2003, Vista/Windows 7, Server 2008) is required - Experience with Windows Active Directory (User and Group Creation & Administration, GPO's) - Advanced Knowledge in Microsoft Exchange 2000, 2003 - Advanced knowledge of DHCP & DNS - Working Knowledge with Sonicwall and Netscreen firewall Appliances - Solid Network troubleshooting skills- TCP/IP concepts and LAN/WAN issues - Strong Handheld Experience (Windows Mobile, Blackberry (BIS & BES), IPhone) - Advanced knowledge using Symantec Backup Exec (9.0 & up) - Intermediate Knowledge of VPN & SSL-VPN technology (PPTP, IPSEC, SSL) - Experience with the following AV products- Symantec, McAfee, AVG - Experience with setting up Citrix ICA & Microsoft RDC connections. - Knowledge of Linux, Cisco routing, Cymphonix Network Composer, Connectwise is a plus. Responsibilities: - Work with clients/staff to resolve technical issues ranging from MS Office problems to Server related issues. Excellent Benefits/Health Insurance, Dental, 401K Compensation is based on experience ]]>

<![CDATA[<table width="720" border="0" cellpadding="0" cellspacing="0"> <tr> <td height="115" colspan="3" valign="top"><img src="http://common.csnimages.com/common/misc/sample-banner-4.jpg"></td> </tr> <tr> <td width="15" height="17"></td> <td width="720"></td> <td width="15"></td> </tr> <tr> <td height="110"></td> <td valign="top"> <a href="http://www.facebook.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/facebook-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.twitter.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/twitter-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.csnstores.com/careers" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/csn-logo-tagline-185w.jpg" width="200" height="63" border="0" align="left"> </a> </tr></table> About CSN Stores: (www.csnstores.com) • Profitable, rapidly growing, $250MM+/year online retailer. • Located in the heart of Boston's Back Bay, in the Prudential Tower. • Ranked 3rd largest online retailer for housewares & home furnishings in the U.S. • Ranked 61st on Internet Retailer's Top 500 list for 2010. • Ranked 4th fastest-growing private company in Massachusetts by the Boston Business Journal in 2008. • Recently covered by media organizations such as WSJ.com (The Wall Street Journal Online), AOL.com, The Today Show, Real Simple, The New York Times, The Washington Post, Daily Candy, Rachel Ray Show, Chronicle/A&E Network and 4,000+ additional outlets in the U.S., Canada, the U.K., Ireland and Germany. • 200+ online stores visited by over 9 million people per month and growing rapidly. • Easily accessible by public transportation. CSN Stores (CSN) is an international, e-commerce mass retailer with over 200 targeted, online stores across 22 business segments, including luggage.com, strollers.com and cookware.com. Founded in 2002, CSN has experienced tremendous growth over the last eight years, reaching $250MM+ in 2009 revenue and ranking 6th for fastest growing companies in Boston in 2008. With a presence in the U.S., Canada, the U.K., Germany, Ireland and Australia, CSN is privately held and profitable. OPEN ROLE: JUNIOR SYSTEMS ADMINISTRATOR (DATA INTEGRATIONS FOCUS) We're looking to grow our systems engineering team by bringing on board a talented individual early in his/her career who wants broad exposure to the technologies that support our infrastructure and our large-scale Internet e-commerce platform. This role will be multifaceted, but with a focus on improving and expanding our data interchange capabilities with external partners and vendors. We will teach you everything you need to know! We offer an opportunity for talented individuals to get on board with an organization that has similar potential to Amazon, eBay and Google. The best way to learn about growing, scaling and supporting a critical internet software system is to work with a company like ours. Responsibilities: • Administering and improving our data integrations infrastructure to better facilitate the exchange of electronic data with external partners and vendors. • Managing, monitoring and troubleshooting daily batch processes • The planning and deployment of new and upgraded products • Seeking and implementing ways to make the system more efficient via scripting • Helping to provide second-level support to our staff for technologies that include: Windows XP, Windows Server 2003, Exchange Server 2007, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony and CISCO networking Qualifications: • BA or BS degree from a 4-year college or university • A high degree of technical aptitude and troubleshooting skills • Experience with handling data in a structured text format (XML, CSV, EDI) a large plus • A working knowledge of email, FTP and HTTP technologies • Familiarity with SQL and databases a plus • Scripting ability, especially using VBScript and/or PHP, a large plus • Unix/Linux (particularly FreeBSD) knowledge/interest a plus Other traits we look for: • Excellent interpersonal and team building skills • An easy-going attitude and strong sense of humor • A positive, people-oriented and energetic attitude • An analytical, creative, and innovative approach to solving problems • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it Why should I join CSN Stores? CSN Stores is a fast-growing company in a very open office environment where financial and marketing information is readily shared and everyone's opinion counts. We offer competitive salary, profit sharing, health, dental and life insurances, 401k plan with company matching and other perks including season Red Sox, Celtics and Bruins tickets and a stocked kitchen. We find that our benefits package rivals that of most Fortune 500 companies. We pride ourselves on being a great place to work. Now is the time to join. To Apply: If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please forward your resume and salary requirements to techjobs@csnstores.com. Note: CSN Stores is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability. ]]>

<![CDATA[Summary: We’re a fast growing internet e-retailer located in the Backbay. Current we have approximately 100 employees, but we are quickly growing and expect to be around 150 people in the near future. We’re looking for a full time support engineer who is also interested working as a report writer. This is an entry level position. Specifically, we’re looking for someone just out of school who is looking to break into technology. You’ll primarily be responsible for user support related issues, but you’ll also be tasked with helping us build a reporting structure that will support our business. As a result, you should have experience with SQL and an interest in learning more about working with a high throughput relational database. Responsibilities: Your primary responsibility will be to service simple user requests such as fixing issues with our antiquated printer or setting up new users on our network. You should be familiar with both MAC and PC’s and willing to do research to resolve computer related issues. You should know how to build a PC, install service packs and drivers. As previously stated you’ll be expected to build reports. We’re currently using SQL Server 2005/2008, Reporting Services and Analysis Services for OLAP. As a result, you’ll need to quickly learn the ins and outs of working with data—and how to write TSQL. You won’t be expected to be an expert, but you will be expected to learn quickly. You should be numerate. Some of our reports require that ability to think mathematically. You should have excellent written and verbal communication skills. Experience: You should have between 1 and 2 years of experience working with computers. You should have a college degree. You should have experience working with Microsoft Office and Outlook. You should be good with computers and generally curious about learning more. You should have strong legs because you'll be walking alot.]]>

<![CDATA[ TIC Business Consultants has an exciting opportunity for a Full Time Network Engineer. The successful candidate will work in technically challenging client environments and must be able to prioritize tasks and work well with end users. The candidate will embrace best of breed practices, have the skills to consult with clients based on business needs in a non-product driven communication. Ideal candidate is seeking advancement and has desire to be lead engineer and advisor to the team. TIC has been in business for 20 years and offers an excellent benefit package including company paid Medical, Dental and Disability Insurance, a 401k plan with company match and a great work environment. Technical Skills This position requires at least 3 years of hands-on experience supporting Windows networks. Excellent troubleshooting skills and problem solving is a must as well as the ability to work independently. The candidate should be able to maintain, troubleshoot and install some of the following technologies: · Microsoft products · Virtualization · Backup Exec · Routers · Remote access and VPN · PC hardware · Cabling · Should also be able to detect and remove viruses, malware and spyware Certifications preferred: MCSE, MCSA, CCNA Reply to this Employment Ad and send resume, references and salary requirements. Incomplete responses will not be answered. ]]>

<![CDATA[Technical Service Operations Manager Job Description: Standard Finishing Systems, a division of Standard Duplicating Machines Corporation, is looking for an experienced technically oriented individual to manage and coordinate technical and administrative details relative to installations and technical support. Must be familiar with technical procedures and business concepts and relies on extensive experience and judgment to plan, communicate, and accomplish goals. Responsibilities: • Support Product Business Managers, Technical Product Managers, and National Service Managers • Coordinate and schedule internal and external personnel on all installation aspects prior to, during, and after an installation • Coordinate installation start and completion dates with Technical Service Manager, Product Business Managers, Customer, Printer Vendor, and possible local Service Manager. o Site Prep: Review (NICE Document), Power Requirements, Forklift, Hand-jack electric or manual • Review and update documentation prior to an install: Sales Information: Customer Proposal, Customer Profile, Equipment Checklist, NICE Document: Technical Information: Customer Sign-off Service Report and NICE Install Document, Trip Report (Completion Specific Details) • Work with Technical Product Manager on specification and installation requirements. • Identify any special application, integration, or modification requirements to insure successful internal transition and at the customer site. (Example: stocking of necessary spare parts, special training, installation instructions, etc.) • Determine the training needs of the customer and printer vendor prior to the installation and plan accordingly. (During the proposal phase). • Established with Product Business Managers the necessary equipment (serial number) assigned to specific customer account. • Verify and inspect equipment prior to shipment for accuracy. • Responsible for scheduling and overseeing all aspects of an installation. • Ensures adherence to specifications and established policies and procedures. • Track installation progress, record and coordinate resolution to any known issues: Example: additional parts ordered or missing, system issues (technical or engineering). o Address and follow-up on all open issues and make necessary changes to improve process. • Track Service Trip Database: Accuracy of information entered via service techs: Account information, sign-off documents, attachments, software files, order information, issues, etc. • Support Service Director relative to developing service quotation for sales proposals, on-site services, and service contracts • Maintain existing National Contractual Service Account Database including, additions, cancelations, tracking and preparing monthly statements for invoicing, etc. Requirements: • Undergraduate Engineering or Technical Degree or equivalent service experience. • Minimum 5 years experience supporting equipment in a service environment. • Knowledge and experience in multi-tasking and supporting detailed projects. • Excellent analytical, facilitative and organizational skills. • Demonstrates ability to read electrical, mechanical, equipment configuration drawings. • Excellent written and verbal communication and presentation skills. • Experience in Microsoft Office suite. • Excellent team and interpersonal skills. • Ability to achieve, deliver, and maintain a high level of customer satisfaction. ]]>

<![CDATA[Snowbound Software leads the industry in document imaging technology and has been doing so for over 14 years. Our products are sold to more than 30 countries. We market high performance imaging solutions for the Internet, Java environments, Windows systems, and Unix platforms. Our imaging products are well known and respected and provide mission critical solutions for many of the largest corporations in the world. Our focus on our people, solutions and our customers allows us to lead our industry. We are currently looking for someone to intern for the Fall 2010 semester. As a QA Intern for Snowbound Software you are sure to gain valuable experience that will differentiate you from your peers when you graduate. You will be doing quality assurance (QA) testing and automation. You will learn how to use enterprise class issue tracking systems. You will learn how to automate software testing. You will work side by side with software developers, QA, sales and marketing, learning how all employees play a key role in a small successful software company. You will have the opportunity to build your professional network. We are willing to work with your college advisor to tailor an educational plan so that you can earn credit for the work you do as an intern. You will be supervised by an experienced manager who is willing and able to mentor you during your internship and work with your academic advisor. This is internship pays minimum wage. Your primary duties will be to: 1. Review automated regression test results 2. Add new automated regression tests 3. Streamline the automated regression test system 4. Optionally, add or enhance image programming samples You will learn to reproduce issues with our imaging software. You will become familiar with image format names and features, the basics of document and image conversion, image rendering and configuring options on Linux and Windows systems. We are looking for someone who: 1. Is comfortable and productive in a Windows environment 2. Has a keen eye for detail and can identify small differences in documents 3. Communicates politely and well on-line in forums, email and in documents. 4. Is well organized and can keep track of several tasks at once 5. Is adaptable and willing to take on different tasks 6. Will help us evolve our infrastructure to better serve our customers 7. [Nice to have] taken programming courses, preferably in Java, C++ or C If you are interested in this opportunity, please send a cover letter and resume to jobs@snowbound.com.]]>

<![CDATA[Blue Star Computer Corp. www.bluestarusa.com in Holliston, MA is a privately owned corporation. Since 1994, we have been a leading provider of asset management and refurbished spare parts for IT and maintenance companies worldwide. We are looking for a P/T or Full time candidate to fill an inside IT management and sales position. Must Have: Be available M-F until 6:00pm EST (preferably 7:00) – Able to start within a few weeks. Reliable self-starter who is able to work somewhat independently. Must be able to make it to work even during some inclement weather (within reason of course), within 20 miles is preferred. Solid IT background, Knowledge of MS Exchange 2003 and related, Access, Excel, Server 3003, DNS, secure data storage & daily backups. Able to maintain small private network using VPN and firewall permissions Outgoing, and multi-faceted with good communication skills. Huge plus: IT computer parts sales and/or phone sales experience EBay, Blackthorn, Web store design and e-commerce experience or SEO knowledge Asset Management and/or warehouse experience. Knowledge of Telecom systems Any experience with Microsoft Navision aka Microsoft Dynamics and/or Jet Reports Shipping experience, able to lift 50+ pounds, able to drive a box truck occasionally Comfortable meeting clients in person and speaking on the phone. What we offer: A unique, professional and challenging work environment in a small reputable, open-minded organization. $15 per hour to start with medical, dental and 401k avail, paid time for full-time employees Possible room for growth – Employee handbook – Annual review - Equal Opportunity Employer Qualified candidates please email resumes to k.smith@bluestarusa.com or fax to 508-429-3007. Please do not call or drop resume off in person, as this is less efficient for us actually. Thank you for your interest in Blue Star Computer Corp. ]]>

<![CDATA[THIS POSITION REQUIRES ELIGIBILITY TO WORK IN THE UNITED STATES ON A PERMANENT BASIS. THOSE PERSONS WHO DO NOT HAVE PREVIOUS, HANDS-ON EXPERIENCE INSTALLING, MAINTAINING, TROUBLESHOOTING AND REPAIRING ELECTRO-MECHANICAL EQUIPMENT AND DEVICES WILL NOT BE CONSIDERED. Summary: Provide advanced level technical support through the performance of on-site installation, servicing and repair of complex pharmacy automation equipment and systems. Inspect and approve operational quality of system equipment. Train customers on the operation and maintenance of the system. Lead new project teams as required and assist in the creation and updating of technical information. NOTE: For the first 2-6 months of employment, the Customer Support Engineer will focus on product installation and customer training. Later, his/her responsibilities will shift to ALSO include product maintenance and repair. Duties/Responsibilities: - Installation, calibration, testing, maintenance and repair of pharmacy automation equipment and systems in a retail pharmacy environment. Manages installation assignments and assigned customers within a territory. - Maintains documentation and service reports via electronic reporting. - Provides strong customer service and problem resolution skills at new and existing client sites. Ensures customer satisfaction and maximum uptime by maintaining equipment functionality and troubleshooting and repairing hardware and software related problems. Monitors status of problem resolution at all times. - Instructs customers in the operation and maintenance of system. Serves as company liaison with customer on administrative and technical matters for assigned projects. - Mentors entry-level service engineers. - Increases knowledge, skills and abilities with focus on becoming a technical expert on Parata RDS. - Visits customers regularly to ensure the highest levels of customer satisfaction. In addition to customer visits, also attends trade shows and is available for last minute escalations. - Applies technical expertise and statistical analysis techniques to diagnose problems; refers to technical manuals and schematics as needed. - Ensures technical information is updated by assisting in the review and edit service manuals, service bulletins and product reference material. - Develops and implements programs for advanced product training. Acts as the Subject Matter Expert (SME) by providing detailed technical training. Assists entry level Support Engineers to shorten the learning curve on new products. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, participating in professional societies. - Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional manner; resolving problems in a timely and efficient manner. Experience & Education Requirements: Associates degree in Electronics Engineering, Biomedical Engineering Technology or equivalent combination of education and relevant experience. Bachelor’s degree preferred. 3-5 years experience in medical or complex business equipment service preferred. Knowledge, Skills & Abilities: - Excellent communication skills and the ability to deal effectively with customers required. - Proficient knowledge of Microsoft Office required. Basic knowledge of personal computers and Microsoft operating systems (Windows 2000, XP, and DOS commands). - Strong mechanical aptitude and the ability to use tools to perform mechanical work. - Previous training experience strongly preferred. - True commitment to customer satisfaction with account management experience. - Must be a highly responsible professional who can perform work independently with little supervision To Apply: Visit www.parata.com/careers/ Search for "Field Support Engineer - Boston, MA" Follow on-screen instructions to apply. ]]>

<![CDATA[Windows Administrator / Technical Support Engineer – SharePoint Administration Tools We are not a Help Desk! We are a Technical Support Engineering team. This is a fantastic opportunity for someone with the right attitude to learn and succeed. Join our Technical Support team and work with our customers to help them use our products to ease their Microsoft SharePoint administration needs. In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment. Your day will be broken down between supporting our customers and internal hands-on systems administration. Required skills: • 2+ years hands-on practical experience with Microsoft SharePoint Administration and MS SQL Server • Expert knowledge of Windows 2003 / Office 2007 / WSS / MOSS Desired Skills: • Strong analytical and technical writing skills • Ability to communicate effectively to both business and technical audiences • Creativity in problem solving techniques, testing and implementation of recommendations • Self-motivated, self-starter who enjoys working both independently and as a critical team player Due to the large volume of responses we have been getting to our posting we will be unable to take calls to report on the status of your submission. All resumes submitted will be reviewed for their fit to the posted job. Qualified candidates will be contacted. Submit resume to: Email: dev.resumes@axceler.com and indicate “TS Engineer” in the subject line. Axceler is an EEO/AA employer. ]]>

<![CDATA[If you are a junior system/network administrator who is smart, hard working, and good with people we may have the perfect position for you. We are a small but growing IT consulting firm, with offices in the the north Boston area, as well as in Northern California, looking for an IT professional to join the team. Your job would be to support our local small business clients. You would be responsible for handling desktop support (Windows XP/Vista/7, Mac OSX, MS Office, email, remote access, etc.), server administration (Windows Server, SBS 2003, SBS 2008), firewalls, networking, software troubleshooting, and much more. This job includes a fair amount of helping clients with their computer issues (over the phone and by email), so customer service is paramount. Unlike your typical IT job where you have to know a lot about a few technologies, this job requires you to know a lot about a great many technologies. Previous IT consulting experience in small business environments is a huge bonus. We work with a wide range of clients with extremely varied IT environments so the ability and passion to master new technologies quickly is key. To succeed in this job role you have to be charming on the phone and good at troubleshooting computer issues. It doesn't hurt if you have a generally positive outlook on life and a razor sharp intellect. Most importantly, you have to good with people. If you don't genuinely enjoy your work as an IT professional, then you won't fit in here! Vital Networks is a fantastic place to work. We have created an environment where the best ideas win regardless of where they come from and where a sense of humor is highly valued. Our workplaces are collaborative, fast-paced, and extremely supportive. Please feel free find out more about what we do at <a href="http://vitalnetworks.com" rel="nofollow">http://vitalnetworks.com</a>. If you are still interested, go to <a href="http://jobs.vitalnetworks.com/jobs/3323-it-consultant-north-boston-area-2" rel="nofollow">http://jobs.vitalnetworks.com/jobs/3323-it-consultant-north-boston-area-2</a>. NOTE: The cover letter is extremely important. Please introduce yourself, tell us why you are interested in this position, and what skills and experience you possess that would make you a good candidate. We use the cover letter to get a sense of your personality and gauge your communication skills. It's actually more important than the resume. We're not asking you to write a book, just 1-2 paragraphs. In fact, don't apply if you just plan on submitting your resume because it's a waste of time. If we like your cover letter and resume, we'll send some follow-up interview questions and take it from there. We look forward to hearing from you. Things we are looking for: * Previous experience in a helpdesk role * Previous IT consulting experience in small business environments * 1-3 years of experience in a technical support position * Mind blowing intelligence and troubleshooting skills * Excellent customer service skills * Superb communications skills * A history of high achievement in school, previous jobs, and life in general Please do NOT apply for this position if: * You are a career programmer * You have no experience in a job like this, you are fresh out of tech school, or you have recently decided to make a career switch to the IT profession. Sorry. * You are not 100% passionate and committed to a career as an IT professional * You are not comfortable in a customer service role * You are not able to commit to a full-time position]]>

<![CDATA[Zipcar, the worldÃ¢â‚¬â„¢s largest car-sharing company, is looking to add new talent to our team. Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches. Around the worldÃ¢â‚¬â€from coast to coast, across Canada, the UK, and college campuses in betweenÃ¢â‚¬â€people are making the decision to live car free and enjoying the convenience and environmental benefits of having Ã¢â‚¬Å“wheels when you want themÃ¢â‚¬Â. As we continue to grow our operations, we are looking for talented, passionate people with great ideas to join the family. We aim to create an environment that is supportive, diverse, and as fun as our brand. If youÃ¢â‚¬â„¢re results-oriented, dedicated, and ready to contribute to an unparalleled member experience for our community of Zipsters, we encourage you to apply. Summary Zipcar is seeking a technically savvy product manager experienced at developing, designing and delivering products, services and enhancements based on understanding and anticipating customer and business needs. Working with ZipcarÃ¢â‚¬â„¢s Product and Experience and Engineering teams, the Technical Product Manager must be both strategic and tactical, focused on continually improving ZipcarÃ¢â‚¬â„¢s in-vehicle member experience and operations by enhancements to ZipcarÃ¢â‚¬â„¢s in-vehicle technology. To learn more about Zipcar, what we do, and how we do it, visit zipcar.com. For further employment opportunities, visit zipcar.com/about/jobs. Responsibilities include but are not limited to the following: * Plans, manages, prioritizes and executes critical technology and business initiatives centered on vehicle experience and vehicle systems that improve customer experience, maximize revenue and enhance the value of our brand. * Builds and manages a strategic road-map for vehicle systems & experience improvements specifying key phases and milestones. * Build business cases and provide analytical insight for new initiatives by understanding key issues and quantifying results * Partnering with Zipcar Engineers, leads the development and measurement of envisioned vehicle technology solution prototypes and pilots in a fast, low-cost manner. * Assesses the feasibility, viability and desirability of leveraging technologies and global trends spanning third-party software platforms, automotive manufacturers, car sharing technologies and competitive technologies. * Understands the needs of Zipcar as a business as well as the needs of our members as they relate to vehicle systems. * Defines and justifies technology solutions that address customer and business needs and requirements in ways that are simple, elegant, cost-effective and scalable. * Communicates and demonstrates plans and technology solutions, from a customer perspective, to stakeholders and executives. * Collaborates closely with Virtual and Support Experience Product Managers and Zipcar Engineering to continually improve and design the best end-to-end member experience while delivering against business goals. * Product Owner for Vehicle Systems Agile Sprint team; manages priorities and sprint planning. * Plan, organize, and develop project work-plans and lead interdisciplinary work-groups in planning, evaluating, and executing specific multi-departmental projects and initiatives on time and within budget constraints. * Measures impact and reports on performance of implemented initiatives. * Serves as a catalyst for improvement by identifying and tying the latest technology trends back to the business * Maintains and strengthens strategic technology relations with car-manufacturers and technology partners. The successful candidate must have the following experience, skills, and education: * Technical degree plus MBA preferred * Minimum of 3 years in technical or product management * Minimum of 2 years hands-on development experience in a professional environment, working with a structured programming language such as JavaScript, ASP, JSP, PHP, etc * The ability to interact with a broad range of stakeholders, including customers, software developers, engineers, business analysts and product managers to facilitate project completion. * Demonstrated ability to engage with external business and technology professionals. * Excellent strategic thinking, problem-solving and analytical skills and impeccable business judgment. * Strong leadership, project management, analytical and communications skills; ability to be personable yet persistent. * Demonstrated ability to multi-task and manage across multiple, often time-sensitive initiatives. * Good understanding of benefits and constraints of current and developing technologies spanning mobile, web, development platforms. * Self-starter who can work with little supervision in a fast-paced, growth environment. * Passionate about innovative technologies. * International experience preferred. * Automotive technology experience a plus but not necessary. If you would like to apply for this role then please follow the link: <a href="http://usjobs-zipcar.icims.com/jobs/1284/job" rel="nofollow">http://usjobs-zipcar.icims.com/jobs/1284/job</a> As a member of the Zipcar Team you will receive: * Competitive Compensation * Superior Benefits Package * Free Membership * Discounts on services, products and much more ]]>

<![CDATA[<img src="http://www.google.com/images/google_sm.gif" align="left"> Google Enterprise Opportunities The Google Enterprise team focuses on integrating Google's products and services into small and large businesses, educational institutions and government agencies. Consisting of high-achieving engineering, sales and marketing professionals, we work with an array of partners and customers to advance the company's mission of organizing the world's information to make it universally accessible and useful.Some of the Enterprise groups which currently have open positions available include:Sales: We are responsible for selling Google Enterprise's solutions portfolio (Google Apps, Google Search and Google Earth/Maps) into large, mid-market, and smaller accounts throughout the country. We are self starters who take on large territories, develop net new business from the ground up and consistently deliver on aggressive quarterly revenue targets in a highly competitive environment. We are looking for goal oriented and self-motivated individuals who are confident, thorough, tenacious, and willing to change the competitive landscape in the software space.Technical Support & Operations: We provide support to enterprises using Google products, including hosted applications like Google Apps, and locally-installed hardware, such as the Google Search Appliance. Our role is to make our customers successful throughout their lifecycle. Come join this team if you have a hunger to learn new technology, a desire to put the customer needs first, and care deeply about product quality. We are looking for individuals who can take ownership of difficult problems and show resourcefulness and persistence to find a solution.<a href="http://www.google.com/intl/en/jobs/enterprise/index.html#src=craigsengprofbos" rel="nofollow">Learn more about our Enterprise opportunities!</a> We currently have open Enterprise positions in the Boston area: <ul> <li><a href="http://www.google.com/intl/en/jobs/uslocations/boston/enterprise/index.html#src=craigsentprofbos" rel="nofollow">Massachusetts - Boston/Cambridge</a></li> </ul> Click on the link above to see our job openings and apply!]]>

<![CDATA[Teen Ink is a nonprofit publisher of a magazine and website written entirely by teens and for teens. This is our 22nd year providing a safe place for teenagers to express their ideas, concerns and creativity. Our website is the largest of its kind on the internet with over 200,000 pages and millions of visitors. We also publish a monthly 48 page tabloid sized print magazine that is distributed to students, schools and libraries nationwide. We are looking for an experienced Production Coordinator with some computer, graphics and technical experience. Full time or part time is possible and salary is related to experience. You must have had some practical experience and be comfortable and quick with some of the following programs: Quark, Filemaker, Photoshop, HTML, Secure FTP plus internet and web applications. You should also be accustomed to dealing with some hardware and software troubleshooting. Actual web programming, graphic design or editorial experience is NOT required. You must be very organized, fast worker, motivated and someone who can manage their time efficiently. We need someone with a car or can easily commute to Newtonville (Our office is at the Washington and Walnut St. intersection). Check out our website at TeenInk.com <a href="http://www.teenink.com/" rel="nofollow">http://www.teenink.com/</a> to learn more about us and review the teen writing, art and photos. Please send a resume along with a cover letter describing how your specific experience relates to our needs. We are looking to fill this position as soon as possible. -- ]]>

<![CDATA[Title: Technical Support Engineer Department: Technical Services Reports to: Director, Technical Services Salary Status: Full-time, Non-Exempt Job Summary: The Support Engineer is the first line of contact for customers experiencing issues with the installation, configuration, operation and management of the Parity solution. They are, in many ways, the post-sale “face of Bit9” and forge a relationship that started during the sales process. The Support Engineer will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and forensic efforts when tracking down operational anomalies. The ability to visualize problems remotely is key to being successful in this role along with excellent analytical and troubleshooting skills. This resource will be responsible for diagnosis and analysis of customer issues and will be expected to bring first level detailed diagnosis over from QA into Support. This role will need to be filled by a senior level resource comfortable living in both the support and engineering environments as time will be spent recreating and analyzing field issues in conjunction with QA. Essential duties & responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include: • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support. • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle • Assist customers in the installation and deployment of Bit9’s products • Track & monitor all support cases to ensure timely resolution and follow-up • Clearly identify, document and find solutions for customer issues and product problems • Escalate critical customer situations to the appropriate level of management and engineering expertise • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base Qualifications & requirements: • 10+ years relevant experience supporting a distributed software technology in a Windows environment. Ideally an client/server based product • Operational experience with MS SQL Server technologies • Experience in the enterprise security space • Experience supporting multiple, simultaneous engagements • Familiarity with software distribution, patch management and anti-viral technologies • Proficient in Windows desktop and server Operating Systems and supporting technologies/products • Excellent analysis and debugging skill • Ability to function as an individual contributor and/or a member of a team. • Willingness to travel as necessary Bit9 is an Equal Opportunity Employer. Only direct applications will be considered; no recruiters please. ]]>

<![CDATA[The Joseph M. Smith Community Health Center is looking for an Information Technology Manager Under the general supervision of the Deputy Director, the successful candidate will be responsible for managing the IT department and for the on-going administration, development, maintenance, documentation, and utilization of Information Systems. He/she will manage the training of IT staff and of all end users. He/she will manage the administration of the entire IT Infrastructure and share on-call support duties with the rest of IT staff. This is a hands-on technical job that requires proven leadership experience. DUTIES: 1. Manage day-to-day operations of the IT department through project management and direct supervision of the IT team that includes the IT Infrastructure Engineer, the Applications Analyst and the IT Support Specialist. 2. In conjunction with the Deputy Director: * Plan for and manage of the IT/IS capabilities and related services to maximize staff productivity, efficiency, Health Center financial resources, and security/confidentiality requirements. * Responsible for developing and evaluating IT related policies, protocols and procedures and for the documentation and maintenance of existing system capabilities. * Work closely with other management staff to develop disaster preparedness and emergency operations policies and procedures. * Perform long-term strategic planning for IT and develop and perform ongoing monitoring of IT budgets, including IT related grant budgets. * Development of and maintenance of vendor contracts and relationships. * Plan the training of personnel in proper operation of IT equipment and effective use of systems and software, including third party and proprietary programs. * Analyze departmental needs and perform feasibility studies, plan, develop and implement the Health Center’s reporting and data analysis capabilities. 3. Manage the systems administration of the mission critical NextGen Information Systems (EPM/EMR/EDR) 4. Keep abreast of current and developing policies and regulations, as well as trends and technologies in the information systems field in order to guide and advise organization. 5. Participate in audit preparation, JCAHO review, security and related activities. 6. Collaborate with other Health Center staff in meeting JCAHO accreditation and other regulatory and/or funding requirements. 7. Support and abide by the policies and procedures of JMSCHC. 8. Perform administrative duties in an accurate and timely manner. 9. Other duties as required. QUALIFICATIONS: • Minimum three years supervisory experience as a leader of IT teams is required • Willing to perform management duties and be hands-on with IT projects and tasks • Experience with relational databases: designing, querying and reporting is required • Healthcare experience preferred • Working knowledge of TCP/IP, Routing, DNS, firewalls, Windows Active Directory, Microsoft SQL Server and Exchange Server is required. • Experience supporting Windows servers including on call work for an enterprise network. • Knowledge of systems and business analysis and documentation is desired. • Motivated, highly organized, committed to continuous improvement and learning. • Ability to work in a complex, dynamic, fast-paced environment and to handle stress with calm and balance. • Ability to multi-task and switch easily between tasks and multiple projects. • Exceptional troubleshooting and problems solving skills. • Ability to work independently, with other team members and as a leader of teams. • Must be able to work regular business hours Monday to Friday and be flexible to work after-hours as needed. • Must be available to share on-call support of evenings and weekends. • Understanding of the mission and vision of the Community Health Centers movement Education: • BA/BS MIS or CIS. Skills: • Supervision of staff and team building • Excellent writing and verbal communication skills • Communications and time management skills. • Organizational and project management skills Interested candidates should send their resume to Human Resources, 564 Main St., Waltham, MA, 02452, email to hr@jmschc.org, fax to 781-693-3817 Visit us at <a href="http://www.jmschc.org" rel="nofollow">http://www.jmschc.org</a> Joseph M. Smith Community Health Center is an Equal Opportunity Employer ]]>

<![CDATA[We are interviewing candidates for a 2-4 week project in September, 2010. The hourly rate on this project will pay $10/hr to $15/hr We are looking for motivated Temporary Entry Level Technicians in the Springfield Massachusetts area to help in a Desktop Roll out project. Our client is one of the leading technical consultants in New England. They have successfully provided network integration, technical personnel, support services, product solutions, and consulting, to their valued clients throughout the New England and New York areas since 1979. Our Temporary Entry Level Technician will: 1. Roll-out and set up Desktops in multiple local school districts in the Springfield Mass. Area Move desktops from staging area in School to the respective Classroom Un-box and setup desktop, monitor keyboard and mouse Secure desktop and monitor with locks Connect desktop to network jack Power on and verify operation Remove trash Work with-in multiple schools during a day Work from 7am – 3:30pm (1/2 hour unpaid lunch per day) Requirements: 1. Candidates must have a valid driver’s license 2. Candidates must have access to a vehicle on a daily basis 3. 1yr. Experience in an IT environment is preferred 4. Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed) 5. Excellent communication, customer service, time management, and organizational skills 6. Professional verbal communication skills a must 7. Customer oriented, self-motivated, ambitious and dedicated team player This position is based in the Springfield Massachusetts area and will require travel to our client sites in the surrounding area. Please send your resume and hourly rate requirement for consideration.]]>

<![CDATA[KSL is premier Xerox/HP printer and multifunction (MFP) sales and service company in Greater Boston. We need part time: person to support IT and applications for our Xerox Page Pack managed print services business. and growing imaging/scanning business. Install remote monitoring software, train cllents to use features of multifuntion devices including scanning, imaging and reducing paper usage. Experience with scanning equipment and software required; ideal candidate will know and be able to support paper reducing applications in sales and support role Please send cover letter and resume to: KSL Printers Print Management Support 309 Moody St Waltham, MA 02453 egallin@kslprinters.com 781-647-8552 www.kslprinter.scon]]>

<![CDATA[Trixbox consultant needed to assist with VOIP installation / maintenance for a small office. ]]>

<![CDATA[Software/Technical Product Support Representative We are helping a Burlington/Woburn-area based software company to find a suitable technical support representative. The position is best suited for a junior to mid-level technical support professional that has experience with troubleshooting, triage, and solving technical support issues for a software or web-based company. This is not (!) an in-house IT-helpdesk role. Rather, this person is supporting external customers. In order to be considered, you need to have 2 years of prior technical support experience and be familiar with ONE of the following technologies: SQL Server, Java-based applications, HTML or client-server software. Position requires excellent communication skills, a positive attitude, and a track record of providing excellent customer support. Having previously worked for a software vendor or a web-based technology company would be a strong plus. This position’s target base salary is between $40K and $45K, plus health benefits, dental insurance, short-term/long-term disability, life insurance, paid vacation and a 401K. If interested, please email a MS Word copy of your resume (.doc only) to info@tciresources.com ]]>

<![CDATA[Millipore is a Life Science leader providing cutting-edge technologies, tools, and services for bioscience research and biopharmaceutical manufacturing. As a strategic partner, we collaborate with customers to confront the world's challenging human health issues. From research to development to production, our scientific expertise and innovative solutions help customers tackle their most complex problems and achieve their goals. Millipore Corporation is an S&P 500 company with 6,000 employees in 47 countries worldwide. This postion will be responsible for providing technical support for the Millipore Laboratory Water product offering. Support will provided over the phone and by email response. Responsibilites Include: Acts as a liaison between sales personnel and technical staff. Provides sales personnel with technical data necessary for the demonstration of products. Handles product-related problems with customers as required. May make technical presentations at sales meetings and customer locations. May test products to resolve customer problems. Tech service rep will be expected to handle 25 - 30 trouble shooting calls per day. Occasional travel to customer sites to assist in sales efforts will be expected. 5 weeks of scheduled overnight on call duty will be a postion responsiblity 6 - 9 months after starting the position Two weeks of overseas travel to receive product training is mandatory. This position is excellent preparation for advancing in the sales or service organization. The ideal candidate will have a BS In Mechanical, Electrical, or Chemical Engineering (preferred )or LifeScience Degree with related water chemistry experience. If interested, please apply online at <a href="https://millipore.taleo.net/careersection/2/jobdetail.ftl" rel="nofollow">https://millipore.taleo.net/careersection/2/jobdetail.ftl</a> Job Number 9506 ]]>

<![CDATA[A software company located in Metro-west Boston is looking for a Software Support and QA specialist. The software application is a web-based application and uses java, jsp, oracle database, internet application servers, and other tools. The Software Support and QA specialist is responsible for: - Review the application to ensure it is deliverable to the clients - Create release notes to accompany the application release - Roll out application update in-house and at client sites - Maintain regular contact with clients - Implement application at new client site - Providing technical support to clients and the consultants in the field online and via phone - Work with hosting companies to maintain SaaS version of the application and update it periodically - Manage and maintain notebooks and other equipment used by the consultants - Document the common application maintenance processes and the feedback from clients The Software Support and QA specialist must have a degree in computer science or a related field and have at least 5+ years experience in customer support. He or she needs strong SQL skills with some java programming experience and must be proficient in Microsoft office applications Some travel is required. No attachments please ]]>

<![CDATA[MUST BE AVAILABLE SUNDAY SEPTEMBER, 12 THROUGH TUESDAY SEPTEMBER, 14 2010. Buyingshow Solutions, the leader in providing ordering technology to trade shows, is looking for Helpdesk Technicians/Consultants to deploy our equipment and assist in deploying our show network at the Royal Plaza Hotel and Trade Center in Marlborough, MA Responsibilities include: Assisting Network Manager in setting up the LAN/WLAN at the show Running Cat-5 Cable from server to access points Troubleshooting network connection errors on POS devices Taking inventory of show crates at each show Unloading Freight from trucks Troubleshoot POS devices at the show if needed Repair POS devices at the show if needed Skills a MUST: Wireless Networking Management A/B and G Strengths in DNS, DHCP, TCP/IP Windows XP Embedded and Windows 2000 Operating Systems Linux experience a plus! Advanced Computer/PC skills Ability to life up to 50lbs comfortably, multiple times a day Ability to multi task in a fast paced environment Must be able to travel to/from the Royal Plaza Hotel and Trade Center in Marlborough, MA at own expense, we do not pay or reimburse travel time/expenses. EXPERIENCE WITH TOUCHSCREEN POS A PLUS We are looking for business to business consultants. The ability to offer direct invoicing is preferred. Website: <a href="http://www.buyingshowsolutions.com" rel="nofollow">http://www.buyingshowsolutions.com</a> PLEASE CONTACT US BY EMAIL ONLY! ]]>

<![CDATA[Sony Style stores give you a front row seat to see Sony United at work. Here, we bring consumers face to face with innovation and allow them to experience the magic of our products first-hand. They can hear Sony Music and see Sony Pictures content in amazing quality through our newest technologies. As the face of Sony, it will be your job to explore our innovations every day, share your passion with our customers, and in the process create experiences that breed life-long Sony fans. You'll love your job, and you'll have a bit of fun, too. We currently have an opening for a Backstage Customer Support Technician in our Copley mall location in Boston, MA. As a Backstage Customer Support Technician, you will focus your attention on providing World Class Customer Service to all customers who enter the store by fulfilling customer needs. This position requires an individual capable of working on problems of moderate scope where analysis of situations or data are necessary. The Backstage Tech must be able to exercise judgment within defined procedures and practices to determine appropriate action. This individual must be capable of troubleshooting hardware and software problems by telephone or in person and identify the failed hardware component when necessary. In this position Backstage Techs may perform services for customers including but limited to: • Sales support • Answer technical questions related to Desktops and IT products • Troubleshoot hardware and software problems and basic set-up • Data migration • System Boost (training will be provided) • Provide training to customers on various topics (training will be provided) • Memory/HD upgrades Qualifications: • Associate's degree with one year experience in PC hardware repair and troubleshooting. In lieu of Associate's degree, must have a high school diploma or equivalent and a minimum of three years of experience • Must be able to troubleshoot problems while customers are present and possess the ability to explain technology to non-technical people • Proven ability to troubleshoot problems related to peripheral devices used with Sony computers (especially network setup) required • Retail sales experience is preferred • In depth knowledge of Sony Notebooks, Desktops and IT products with a MCSE and A+ certification preferred • The ideal candidate will be a results-driven, team player with a positive attitude who is also an excellent communicator/listener with the motivation necessary to meet customer needs • The ability to work a flexible schedule, including nights and weekends, is a must • This position requires ladder climbing (up to 20 feet), the ability to stand for long periods of time and the ability to lift 50 pounds with or without reasonable accommodation • Must be 18 years of age To apply now please go to: <a href="https://sony.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=21595" rel="nofollow">https://sony.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=21595</a> Click “Apply Now”. If you are new to www.sonyjobs.com, select "New User” and follow the instructions. If you have supplied your profile/ resume on our system in the past, simply enter your user name and password to continue. Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in Sony Electronics Inc. For a complete list of Sony Electronics Inc. Job Opportunities visit: www.sonyjobs.com To view Sony Electronics Privacy Policy visit: www.sel.sony.com/SEL/legal/privacy.html ]]>

<![CDATA[Technical Support Engineer Tracking Code 2010041 Job Description For over a decade PatientKeeper has worked with hospitals, health systems and medical group practices to automate physician workflow and improve the physician experience with technology. With a core competency in systems integration and interoperability, PatientKeeper offers a 'last mile' solution to healthcare organizations by connecting disparate systems (inside or across healthcare facilities) to offer the physician a single user interface that presents all the information they need to provide the highest quality patient care every day. PatientKeeper’s software applications are delivered via web browsers, smartphones and tablets and are accessible anywhere anytime. Our goal is to help our customers achieve lasting results—quality patient care, high physician satisfaction, accelerated revenue cycles, and advanced hospital performance. Incredible market momentum and demand for PatientKeeper software products continues to drive growth for the company. We are proud of our success. At the heart of our success is the PatientKeeper team—smart, passionate, highly driven individuals, who love what they do. We’re always excited to meet talented candidates who want to join our high-energy environment. PatientKeeper is headquartered in the Boston area with a regional office in Chicago. We are currently seeking Technical Support Engineers to join our growing team. In this critical role you will work with PatientKeeper’s clients to troubleshoot and resolve technical and usage issues on the handheld, web interface, and server levels. A combination of excellent analytical skills and customer service orientation are crucial for success in this role. You will play a critical role in ensuring the quality and reliability of Patientkeeper clients’ systems. Responsibilities: Technical support of PatientKeeper applications via phone, email, and internet in a team setting Navigate, troubleshoot, and resolve application, system, and network connectivity issues on handheld devices and personal computers remotely Provide explanations of application functionality and usage to clients Document solutions to problems and contribute to knowledge base Interface with Product Management and Product Development to improve product design and quality Collaborate with Product Development team on issue and bug resolution At times, installation and configuration support for Client Services deployment teams Must carry mobile phone for off-hours accessibility on a rotating schedule Some travel may be needed Qualifications: Required Training, Experience, and Education: Bachelor's degree required A minimum of 2 years professional experience Required Technical and Support Skills: Strong interpersonal skills with a customer service orientation (i.e., patience and poise under the pressure of solving a real time client service issue) Strong analytical thinker with excellent problem-solving ability; eager learner Excellent oral and written communication skills; ability to interpret technical situations to lay audience Strong hardware and software troubleshooting skills Familiarity with Java or other object-oriented programming languages Working knowledge of Windows and UNIX operating systems Preferred Skills: Internet Technologies (Apache Tomcat/ HTML/ XML/ Scripting) Working knowledge of relational databases and SQL Basic network administration (troubleshoot network connectivity, 802.11 wireless networks) Familiarity with handheld devices, particularly PalmOS and WindowsCE To apply, please click on the link below: <a href="https://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.jobinfo&id=23&jobid=215333&company_id=15913&version=1&source=ONLINE&JobOwner=992286&level=levelid1&levelid1=40512&parent=Customer%20Service&startflag=2" rel="nofollow">https://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.jobinfo&id=23&jobid=215333&company_id=15913&version=1&source=ONLINE&JobOwner=992286&level=levelid1&levelid1=40512&parent=Customer%20Service&startflag=2</a> ]]>

<![CDATA[ <h2> Technical Support Representative </h2> The ideal candidate... will have a minimum of one (1) to four (4) years experience with help desk and/or technical support for software applications, be highly motivated, willing to go the extra mile to provide excellent customer satisfaction and thrive on solving complex problems. <h3>Technical Support Representative</h3> This is a great opportunity to be a valuable player in an exciting company at the forefront of Paperless Process Management (PPM). If you have the passion, energy and enthusiasm to work closely with customers on systems ranging from the System i (iSeries - AS/400) resident applications to Thin/Thick client PC applications, and work directly with Engineers and QA, this is the position for you. Must have strong hands-on root-cause investigative skills and ability to work in a fast pace environment. This is a great career opportunity where you will:<ul> <li>Assist the department in attaining established goals for customer satisfaction and excellent service. <li>Respond to customer inquiries by telephone, using on-line tools, and by email as quickly as possible. <li>Work closely with Engineers on issues that cannot be resolved individually and need escalation. <li>Communicate with customers and end users to help them understand how to use the product properly. <li>Resolve customer issues as effectively and efficiently as possible. <li>Handle requests for replacing defective parts or software. <li>Assist customers and/or prospects with the installation, tailoring and/or implementing of product. <li>Assist in the testing of new products/releases. <li>Work varying hours between 8:00am-6:00pm Monday through Friday and provide after hours / weekend support as part of an on call rotation<li>To be successful in this position you need: <li>To complete our training programs and become a master on our products and services, being able to distill customer problems and pinpoint the exact procedure for solving their issues. <li>Working knowledge of IBM System i (iSeries - AS/400) operations <li>Proven experience with installation and configuration of PC applications <li>Experience working in LAN environments, especially in configuration of software on Novell and/or Windows file servers <li>Experience working with queries on relational data bases <li>Excellent communication skills for phone and on-line interaction, being able to walk customers through technical procedures in a clear and concise manner <li>Excellent analytical/problem solving skills and the passion for tackling the unknown <li>Strong organizational skills to be able to plan your day and handle your tasks effectively <li>Ability to multi-task and work on different problems with different levels of complexity without losing your train of thought <li>Ability to anticipate and prevent hot situations <li>Ability to properly prioritize problems and move them to the next level of management when necessary <li>Ability to be patient with unsophisticated users <li>Strong customer service skills </ul> Qualifications: Experience/Education: <ul> <li>Bachelors degree in Computer Science, Engineering, Mathematics or equivalent experience (preferred) <li>A minimum of one (1) to four (4) years help desk and/or technical support experience </ul> Personal Traits:<ul> <li>High integrity <li>Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern <li>Self-motivated and able to thrive in a results-driven environment <li>High energy, well-organized, team player <li>Personal and professional growth and achievement oriented <li>Project a professional image </ul> Compensation and Benefits: We reward people according to their contribution to the company. As a member of the technical support team, your compensation will be commensurate with your experience and with the results you achieve while working with us. In addition, you are eligible for annual bonuses, comprehensive health and dental insurance, company-sponsored 401(k) plan, short and long-term disability, and more. Quadrant Software is a fun, casual work environment where you will be treated as part of the goal-oriented family. Are you ready to work with a superb team committed to excellence? Quadrant Software attributes our success to our employees. Their creativity and commitment to excellence has taken us to the top of our industry. If you have the right skills, thrive in a fast paced environment and have the desire to be part of one of the hottest technology companies in the marketplace, Quadrant Software is where you should be. For more information, visit www.quadrantsoftware.com and go to Company/Careers. To apply for this position email cover letter and resume with salary history to recruit@quadrantsoftware.com. Equal Opportunity Employer. ]]>

<![CDATA[A leading provider in mobile solutions is looking for a Linux System Administrator in the Boston metro area. This is a great position for a recent graduate that is looking to start their career and grow within a company. The company is willing to take someone that is very enthusiastic about technology and train them. The Linux System Administrator should have experience with: - Linux (Redhat, CentOS) - Unix (Solaris) - Apache - Oracle - MySQL - Good Communication and Presentation - 0-3 years experience Pluses are: - Microsoft experience - Scripting (PHP, Perl, Shell, Bash) - Experience doing remote customer support - Any development experience (.Net, PHP) - Relevant degrees or certifications The Linux System Administrator will help the entire company including employees and product support. The ideal candidate must have experience with Linux preferably in a support role doing phone or remote server support. This position is extremely urgent to fill and interviews will occur as soon as this week. If interested send resume to shane.tomlinson@jobspringpartners.com]]>

<![CDATA[About Our Company This is an exciting time for our company! We are growing, we are moving to a brand new office, and we are now offering an expanded suite of products. We provide state of the art products and services to our customers. We are a single point of contact for our customers providing all types of communications products and services including cable, voice and data networks, carrier services and advanced business applications. We are focused on providing solutions that are VoIP centric so that our customers benefit near and long term with superior investment protection. About the Opportunity: We are looking for an experience telephone field technician to join our team. He or she will be primarily responsible for installing and supporting Mitel products. Primary Responsibilities: • Install and program telephone and voicemail systems • Troubleshoot and perform system maintenance on telephone and voicemail systems • Train and communicate with customers on use of telephone and voicemail systems • Perform site surveys, cable installation, and other telecom component installation and maintenance • Assist in design and implementation of new systems Requirements: • Bachelor’s degree, five years related experience, or equivalent combination of education and work experience • 5 years experience with Mitel systems (specific experience with the Mitel 3300 and Contact Center is a bonus) • Ability and willingness to travel overnight as required • Strong verbal and written communication skills • Ability to work flexible hours, including evenings and weekends • Experience with other phone systems is a bonus Applicants with alternate experience with Avaya IP Office, Avaya Communications Manager, Avaya Media Server, Nortel BCM, Shoretel, Inter-Tel 5000, and 3Com NBX and VCX will also be considered. Applicants with the required telecom experience and experience configuring LAN switching for VoIP networks will receive first consideration. Benefits: • Medical • Dental • 401K • Medical Flexible Spending Account • Dependent Care Flexible Spending Account • Employee Assistance Program • Two Weeks Paid Vacation • Paid Sick Time • Paid Holidays ]]>

<![CDATA[Position includes but is not limited to: Plans, develops, and implements technical product training programs for employees. Technical training may include standard, repeatable modules, customized and new product modules. Obtains information from Sr. IT Management Members to prepare training programs; prepares lesson plans and training materials; designs product demonstrations; develops course content; determines methodology; and coordinates the development of training aids. Conducts training sessions, product demonstrations, and develops criteria for evaluating effectiveness of training activities. May utilize trainers with technical expertise. May administer tests. Continuously revises lesson plans to ensure course material reflect product features, meet new training requirements and to keep technical information up to date. Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 3 years of professional experience. Experience working in a Law Firm a plus! ]]>

<![CDATA[SmartSource Computer & Audio Visual Rentals is seeking experienced IT and/or AV Freelance Technicians in the Boston, MA area Please send resume/work history and contact information to the address above along with pay rates. SmartSource Rentals is a national leader in B2B Technology Rentals & Services, and our Boston office is currently expanding the Freelance pool. Corporate & Event Audio Visual and/or IT Experience a plus. For more information on SmartSource Computer & AV Rentals please visit our website - <a href="http://www.smartsourcerentals.com" rel="nofollow">http://www.smartsourcerentals.com</a> No Phone calls. Please include 'Freelance' in the title of your email along with your contact info. ]]>

<![CDATA[The Eastmark Group is a full service professional staffing organization dedicated to the Financial Services Industry and owned and operated by Financial Services Professionals. Our clients include Mutual Fund Companies, Investment Banks, Investment Advisors, Hedge Fund Companies and Transfer Agents who leaders in the Financial Services Community. Our Recruiters are industry professionals who understand both our client’s business needs and candidate career goals. Our mission is to provide a consultative Human Capital Solutions to meet their needs. Our client is a leading technology company that supports the Mutual Fund Industry with Financial Reporting, Tax and Prospectus creation and delivery. They are looking for an operations professional with 1-2 years of mutual fund financial reporting experience. In this role you will interact with clients in asset management and custodial banking organizations. Utilizing your financial reporting experience you will be key factor in the product implementation, customization and ongoing service delivery to the senior managers in the financial reporting and treasury areas to ensure that they meet their reporting requirements. You will also work directly with your internal technology and sales departments to help deliver a best in class product. Candidates must have: Ø 1 – 2 years experience in Mutual Fund Financial Reporting Ø Prove written and verbal communication skills Ø Strong Excel and data base skills and experience on a financial reporting platform Ø A client service acumen ]]>

<![CDATA[Computer Repair, Servicing needed I have a PC Repair Business called BSOD Computer Repairs, and I am looking to expand my client base.Now i need an exprienced computer repairs for desktops and laptops, for pc and macs.Email back for morre details Additional advantage * Installation of operating systems * Removal of viruses,spyware,malware and the like * Computer upgrades * Setting up of new computers * Building of custom computers * Data recovery * Computer repairs and maintenance * Recommendations for faster and better performance *Network setup and repairs]]>

<![CDATA[If you love technical challenges, if you are an experienced Web/J2EE administrator and/or developer, if you find troubleshooting and solving complex issues gratifying, if you are experienced working with Enterprise Customers and if working in a dynamic environment is the what you are looking for, your place is with us! GENERAL JOB DESCRIPTION We are currently looking to hire a Technical Support Engineer in our Wellesley, MA office to support our application product line which includes Web, J2EE and .NET. The individual selected will provide technical support assistance to any Enterprise customers' issues. Please note, this is not an IT helpdesk position. You will be responsible for handling first tier and first encounter customer support issues related to the Precise product suite via phone and email. This involves working closely with customers to troubleshoot, research, test, and resolve support issues. You will also be responsible for escalating any unresolved client issues requiring more attention to appropriate parties and provide solutions back to the customer. SPECIFIC DUTIES - Troubleshooting, research, problem resolution and root cause analysis for escalated product issues - Track and document customer issues, recommendations and resolution utilizing specific call tracking tools/methodology - Managing and writing technical documents on how to resolve or workaround complicated issues - Respond immediately to any emergency customer situations - Travel for this position will be kept to no more than 1-2 times per year EXPERIENCE AND SKILLS REQUIRED - Degree in Computer Science or equivalent - Motivated, self–starter and strong team player - Excellent communication skills (verbal and written) - 3-5 years of technical experience in a distributed computing environment - Knowledge of Web servers (such as IIS and Apache) and how web applications work - Familiarity with Java environment components, particularly J2EE components including Classpaths, JREs, Servlets/JSPs, EJBs, JDBC drivers, etc. - Knowledge of Windows and Unix operating system environments - Experience writing technical documents - Experienced working with Enterprise Customers ADDITIONAL SKILLS DESIRED - Basic knowledge of Application Servers, specifically Weblogic or Websphere preferred - Knowledge of Java and Object Oriented Methodologies - Understanding and experience with SAP a definite plus - Understanding of databases such as Oracle, MySQL and SQL Server - Experience reading and editing configuration files utilizing XML - Knowledge in ERP systems such as PeopleSoft or Siebel - Understanding of server networking, including troubleshooting networking problems - Experience with Database/Application Performance Management systems Read more about Precise at www.precise.com ]]>

<![CDATA[Quality Control Technician Nanmac is seeking a motivated hard worker for our Quality Control department to help inspect and troubleshoot temperature sensors produced for the industrial marketplace. Job Requirements: ? Ability to analyze and resolves quality problems and assists workers and customers in solving quality problems (both mechanical and electrical) ? Ability to communicate on technical issues with Plant Management, Machinists and Engineering on quality issues as needed. ? Ability to inspect complex parts to Engineering and Customer specifications (using CAD drawings). ? The Ability to ensure that engineering documentation is consistent with manufacturing methods employed. ? Running calibration and recalibration of the sensors in the Nanmac product line. ? Detailed sensor performance data logging and graphing is required. ? Troubleshoot defective sensors. May require use of data sheets, and bench level meters and scopes. ? An understanding of machining techniques and process flows. ? Must be detail-oriented and enjoys problem solving. ? Computer skills in Word & Excel. About Nanmac Corporation: Since 1956, NANMAC Corporation (headquartered in Framingham, MA) has been a leader in temperature measurement and control for industrial and research applications, by working cooperatively with our clients on four continents, to provide the highest performance custom thermocouples and hardware related to temperature measurement. NANMAC's design team strikes a critical balance between art, science and engineering which leads to solutions that benefit our industrial and research clients, and the world at large. If your company employs unique processes, and requires temperature measurement on a regular basis, chances are we can be a great resource to help you do a better job with measurement accuracy, response time, and reliability, all leading to better results for you and your customers. Nanmac Corporation 11 Mayhew Street Framingham, MA 01701 Send resumes to djoy@nanmac.com. Please note in cover letter or email if you can work part time or full time.]]>

<![CDATA[<table width="720" border="0" cellpadding="0" cellspacing="0"> <tr> <td height="115" colspan="3" valign="top"><img src="http://common.csnimages.com/common/misc/sample-banner-4.jpg"></td> </tr> <tr> <td width="15" height="17"></td> <td width="720"></td> <td width="15"></td> </tr> <tr> <td height="110"></td> <td valign="top"> <a href="http://www.facebook.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/facebook-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.twitter.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/twitter-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.csnstores.com/careers" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/csn-logo-tagline-185w.jpg" width="200" height="63" border="0" align="left"> </a> </tr></table> About CSN Stores: (www.csnstores.com) • Profitable, rapidly growing, $250MM+/year online retailer. • Located in the heart of Boston's Back Bay, in the Prudential Tower. • Ranked 3rd largest online retailer for housewares & home furnishings in the U.S. • Ranked 61st on Internet Retailer's Top 500 list for 2010. • Ranked 4th fastest-growing private company in Massachusetts by the Boston Business Journal in 2008. • Recently covered by media organizations such as WSJ.com (The Wall Street Journal Online), AOL.com, The Today Show, Real Simple, The New York Times, The Washington Post, Daily Candy, Rachel Ray Show, Chronicle/A&E Network and 4,000+ additional outlets in the U.S., Canada, the U.K., Ireland and Germany. • 200+ online stores visited by over 9 million people per month and growing rapidly. • Easily accessible by public transportation. CSN Stores (CSN) is an international, e-commerce mass retailer with over 200 targeted, online stores across 22 business segments, including luggage.com, strollers.com and cookware.com. Founded in 2002, CSN has experienced tremendous growth over the last eight years, reaching $250MM+ in 2009 revenue and ranking 6th for fastest growing companies in Boston in 2008. With a presence in the U.S., Canada, the U.K., Germany, Ireland and Australia, CSN is privately held and profitable. OPEN ROLE: SENIOR SYSTEMS ADMINISTRATOR We are looking to expand our systems team by bringing on board talented individuals who want broad exposure to the technologies which support our infrastructure and large-scale Internet e-commerce systems. We offer an opportunity for talented individuals to get on board with an organization that has similar potential to Amazon, eBay and Google. The best way to learn about growing, scaling and supporting a critical internet software system is to work with a company like us. Responsibilities include: • Managing and automating a large VMware server farm • Supporting and deploying Microsoft Windows Server 2003, IIS6 Server, MS-SQL Server 2005, AD, DNS, DHCP, VMware ESX/ESXi, Spam/Virus Protection • Managing network including IP network for desktops, production systems, and IP-based phones • Maintaining and improving our network/server monitoring system • The planning and deployment of new and upgraded products • Seeking and implementing ways to make the system more efficient via scripting • Performing all other related duties as assigned by manager Qualifications: • BA or BS degree from a 4-year college or university • Solid understanding of Microsoft technologies • Solid Knowledge and experience with Windows 2003 Server, IIS6 Server, MS-SQL Server 2005, AD and related Microsoft Infrastructure Technologies • Familiarity with IP and Ethernet networks • Familiar with email, FTP and HTTP • Experience working with VMware ESX/ESXi and related scripting/automation. Other traits we look for: • Scripting ability, especially using VBScript and PHP, a large plus • Unix/Linux (particularly Freebsd) knowledge/interest a plus • Windows Server 2008/ IIS7 knowledge a plus • Excellent interpersonal and team building skills • An easy-going attitude and strong sense of humor • A positive, people-oriented and energetic attitude • An analytical, creative, and innovative approach to solving problems • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it Why should I join CSN Stores? CSN Stores is a fast-growing company in a very open office environment where financial and marketing information is readily shared and everyone's opinion counts. We offer competitive salary, profit sharing, health, dental and life insurances, 401k plan with company matching and other perks including season Red Sox, Celtics and Bruins tickets and a stocked kitchen. We find that our benefits package rivals that of most Fortune 500 companies. We pride ourselves on being a great place to work. Now is the time to join. To Apply: If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please forward your resume via email to techjobs@csnstores.com. Note: CSN Stores is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability. ]]>

<![CDATA[<table cellspacing="0" cellpadding="0" width="600" border="0"> <tbody> <tr> <td><img src="http://www.EZEOMS.com/Image/Recruiting/JobDescBanner.jpg"></td></tr> <tr> <td height="499"> Eze Castle Software is currently seeking a Helpdesk Specialist to join our core IT team. Eze is a leading investment technology company with locations throughout the U.S., and in London, Hong Kong, and Sydney. The Eze OMS, our award-winning order management system (OMS), has been a market leader of investment technology since its launch in 1995. It is used by more than 380 investment managers to streamline their investment process. Eze is a member of ConvergEx. ConvergEx is a premier provider of investment technology and execution solutions to institutional clients worldwide. With a broad global footprint, ConvergEx has offices located in the U.S., Europe and Asia, operating in over 100 markets. Job Functions <ul> <li type="square"> Helpdesk Support for End Users (Hardware, Software, Basic network troubleshooting) <li type="square"> Image, build and deploy new hire machines and upgrades <li type="square"> Basic Telecommunications support <li type="square">Help maintain inventory control <li type="square">Assist in various projects <li type="square">Technical documentation </li></ul> Qualifications <ul> <li type="square"> A Bachelors degree in a computer related field <li type="square"> Good judgement, professionalism, and good communication skills <li type="square"> PC hardware troubleshooting skills </li> <li type="square"> A strong knowledge of Windows XP, Vista, 7 </li> <li type="square"> Pervious Helpdesk experience a plus </li> </td></tr> <tr> <td> <table cellspacing="0" cellpadding="0" width="100%" border="0"> <tbody> <tr valign="top"> <td valign="top" align="left" width="1%"> </td> <td valign="top" align="left" width="32%" height="218"><img src="http://www.EZEOMS.com/Image/Recruiting/2007-Best-Places.gif"></td> <td valign="top" width="2%"> </td> <td valign="top" align="left" width="32%" height="218"><img src="http://www.ezeoms.com/image/recruiting/BBJBestPlacestoWork2008.gif"> </td> <td width="64%"> <table height="210" cellspacing="0" cellpadding="0" width="100%" border="0"> <tbody> <tr> <td width="3%" bgcolor="#a50021"></td> <td width="1%" bgcolor="#a50021"> </td> <td width="94%" bgcolor="#a50021"></td> <td width="1%" bgcolor="#a50021"> </td></tr> <tr> <td bgcolor="#a50021" height="18"> </td> <td valign="top" bgcolor="#d8d8d8"> </td> <td valign="baseline" bgcolor="#d8d8d8"> About Eze Castle Software</td> <td valign="baseline" bgcolor="#d8d8d8"> </td></tr> <tr> <td bgcolor="#a50021" height="174"> </td> <td valign="top" bgcolor="#d8d8d8"> </td> <td valign="top" bgcolor="#d8d8d8"> Eze Castle Software (“Eze”) specializes in providing technology solutions to hedge funds, mutual funds, pension funds, and other investment managers.   Eze is a member of ConvergEx. We have over 340 team-members with headquarters in Boston and offices in New York, Stamford, San Francisco, London, Hong Kong, and Sydney. Eze Castle Software, LLC is an equal opportunity employer.</td> <td valign="top" bgcolor="#d8d8d8"> </td></tr></tbody></table></td></tr></tbody></table></td><tr><td align="left"> <table height="18" cellspacing="0" cellpadding="0" width="100%" border="0"> <tbody> <tr> <td width="29%" height="18"> </td></tr></tbody></table></td></tr></tbody></table> ]]>

<![CDATA[Description The system administrator is responsible for coordinating with the IT Director, Systems Manager and Infrastructure Admin to ensure efficient and smooth operation of a wide range of IT systems in use at Continuum including MS SQL DB Server, MS Windows Server, Linux, EMC Clariion storage and LAN/ WAN Network Administration. The System Administrator is expected to participate in and contribute technical research and planning to enable continuing innovation within the IT infrastructure. Responsibilities • Server Admin - Perform a wide range of system administration duties on Linux, Windows and application servers including install, debug, maintain, upgrade, and general support. • MS SQL - Administration and support of multiple MS SQL database servers to include create and manage maintenance plans, backup and recover DB, limited SQL query generation and administration of access and security on the server and DB level. • LAN/ WAN – Assist the IT director in managing and administering the LAN and WAN infrastructure. Create and implement a network monitoring plan. Assist in managing IP routing in a layer 3 switched network and over and MPLS WAN environment. • Storage - Assist with administration and management of EMC Clariion storage and zoning on Cisco Fiber Switches. • Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure. • Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s. • Assist in developing, implementing, testing and maintaining server level disaster recovery plans. • Collect and review system data for capacity and planning purposes. • Manage & troubleshoot networks, intranet & internet connectivity throughout the organization. • Work closely with the MIS team to provide end-user support and issue resolution. • Maintain up-to-date knowledge of emerging server tools and technologies. • Research, evaluate and recommend system technologies to support business requirements. • Rigorously create and maintain documentation for all processes and procedures. • Lead, train and support the work of other staff engaged in similar functions. Experience and Qualifications • Degree in Computer Science, Computer Engineering, or related field preferred (relevant experience may be considered in lieu of a degree). • Some combination of the following technical certifications MCITP. (Windows Server, SQL Server and Exchange Server), CCNA & VCP • Minimum 2-3 years experience in Systems Administration. • Excellent communicator – must be comfortable working in a Team environment and comfortable communicating issues and resolutions and solutions at all levels of the organization. • Advanced database administration skills including backups/restores, monitoring DB performance, running SQL scripts to monitor the system and modify tables when required. Knowledge of MS SQL server administration and troubleshooting highly desirable. • Advanced LAN/ WAN networking skills – including network monitoring, planning and IP routing. • Advanced knowledge of installations, upgrades and troubleshooting of Windows Server 2003/ 2008 & Web application Servers. Experience with IIS highly desirable. • Advanced knowledge of Linux including installation, configuration and troubleshooting. • Knowledge of and experience working with VMWare. • Strong technical aptitude and ability to research & solve complex issues independently. About Continuum: Continuum is a global innovation and design consultancy that helps turn ideas into realities. Through exhaustive investigation and user research, Continuum undertakes a deeply immersive role in a client’s businesses to formulate design and brand strategies that are both fiscally sound and consumer relevant. Since 1983, Continuum has created meaningful design for companies worldwide including American Express, Andersen Windows, Procter & Gamble, BMW, Master Lock, Moen, Samsung, Johnson & Johnson. Continuum has offices in Boston, Los Angeles, Milan, Seoul and Shanghai. To Apply: Please send resume to work@dcontinuum.com with "your name, SysAdmin" in the subject line. ]]>

<![CDATA[The Boys and Girls Clubs of Dorchester is looking to hire a full time technology support. Title: Technology Support Department: Technology Reports to: Technology Director and Chief Financial Officer Exempt/Non-Exempt: Non-Exempt Purpose and Objectives: The Technology Support is responsible for providing support and maintenance of technology equipment for programming and administration. Duties and Responsibilities: • Manage the daily operational and support of club technology. • Responsible for supporting staff with hardware and software needs and problems. • Responsible for performing service on equipment. • Responsible for updating inventory records on all equipment. • Provide technology and technology support for various club events. • Supports technology programming for members. • Supports technology training plans for staff and members. • Other duties as assigned. Qualification: • Associate’s degree in related computer field required. Bachelor’s degree preferred. • Five years prior experience working with computers/networks preferred. • Microsoft - Office 2003, 2007, Windows XP, Windows Vista, Windows 7, Server 2003 - 2008 • Network support, WIFI Management, Network printer support, Computer hardware troubleshooting • Must be highly motivated, possess strong organizational skills and be willing to work as part of a team. • Excellent communication skills, both verbal and written • Strong interpersonal skills • Ability to manage multiple tasks and successfully meet deadlines. Hours: Monday through Friday between the hours of 8:30am to 6:30pm (you can decide which 8 hour shift you would prefer) *** Must provide cover letter and salary requirements for consideration.]]>

<![CDATA[Key Responsibilities * Deliver understandable, workable solutions to technical and non-technical end users of the HubSpot software while also supporting a wide range of complementary technologies. * Helping both digital natives and digital tourists implement successful inbound marketing initiatives using the HubSpot software, including integrated usage of consumer web applications (Facebook, LinkedIn, Twitter, etc.). * Work with customers and our internal Development team to enable customer set-up of HubSpot software, including tackling advanced API integration issues. * Take ownership of technical issues and independently work with our Development team to resolve more advanced puzzles when necessary. * Follow and maintain a streamlined bug filing and resolution process. * Spread the love. Regularly document troubleshooting and problem resolution steps so the rest of the Services team – and our customer base – can learn from them. Ideal Candidate Qualifications * Ability to thrive in a versatile and dynamic environment. The only constant is change – be ready and willing to embrace it! * Excellent communication skills, both written and verbal. * The dedicated drive to not only fix customer problems, but empower them to become more capable users of our software. * Ability to work well within a team environment – a readiness to help others and be helped yourself is always useful on the frontlines. * Solid understanding of DNS records, website domains, and web hosting. * Working knowledge of ASP, PHP, cURL, Java, and CSS * Experience with SalesForce and SalesForce.com Integration * You can drive your own boat. The ability to fearlessly use the resources you have within Hubspot to resolve technical challenges under your own steam goes far. * BA, BSCE or equivalent technical experience within applicable areas of technology ]]>

<![CDATA[Position Summary: The Senior Technical Analyst performs tasks required to analyze and solve system related problems that are escalated by Level 1 Analysts. Based on company defined service level agreements, the STA is responsible for: 1- Identifying problems that are in scope and immediately solvable; 2- Identifying problems that are out of scope and escalate them to the Customer Care Manager; 3- Identifying cases that require the skills of FoodTec’s Principal Engineers where appropriate e.g. software bugs and related issues. The STA must also possess excellent customer service skills, technical writing skills, and time management skills. Qualifications BS in CS, CIS or equivalent is preferred; relevant work experience may substitute for formal education. 5-7 years of technical support experience with at least 2 years in a senior technical support role. Working knowledge of Information Technology Service Management practices, including POS software and hardware, Credit Card, Internet Connectivity, Windows OS, networking and internet connectivity, support and implementation in FoodTec Solutions’ related industry is preferred. Qualified candidates must also able to interface with customers, product developers, and field/support and implementation teams on technical issues. Job Responsibilities Troubleshoot and resolve hardware issues related but not limited to (CPU’s, POS touch screens, printers, CC swipes, video cameras, video storage devices, LAN and internet networking issues Troubleshoot and resolve software issues related to FoodTec’s Pizza Director software Issue RMA’s and monitor their status to insure timely resolution Configure router, printer, touch screen, CC swipe, camera and CPU configurations (on IBM POS hardware) Escalate unresolved software issues to Principal Engineers; cases must be fully documented ( in FoodTec’s call tracking system) including logs, other supporting documents where appropriate Refer out of scope service related cases to the Customer Care Manager Refer replacement hardware requests to the Customer Care Manager Investigate and respond to questions regarding basic financial reports necessary to perform cash reconciliation (i.e. control sales, driver reconciliation, tip reporting, server reconciliation, register shift management) Fully document the resolution of cases so the resolution can serve as a knowledge base for the help desk. Actively participate and respond to questions in FoodTec’s support forum Maintain current knowledge of industry trends and potential impact on the support business. Develop an understanding of the market FT supports e.g. the restaurant/hospitality business. About FoodTecSolutions, Inc. FoodTec Solutions, Inc is a premier point-of-sale solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting. Headquartered in Needham, Mass., FoodTec Solutions offers a competitive compensation package that includes: Medical Insurance; Dental Insurance; 401(K); Profit Sharing; Paid Vacation/Holidays; Short Term Disability; Tuition Reimbursement. If you desire to make a difference, are committed to bringing the highest quality of service to our customers and send us your resume and salary requirements for consideration. We are not accepting employment agency referrals for this position. ]]>

<![CDATA[Position: Customer Success Advocate TierIII Team/Department: Customer Success Location: San Manteo, CA or Boston, MA ____________________________________________________________________________________ About SuccessFactors SuccessFactors is the global leader in Business Execution Software. Our integrated suite of on-demand applications is relied upon by thousands of customers worldwide to align their businesses to their strategies, arm their organizations for success and incite their employees to greatness—every day. SuccessFactors’ impactful, proven offering focuses on optimizing the two key components of execution excellence: Business Alignment (making sure that people are working on the right things every day) and People Performance (making sure everyone is performing at their full potential). Combined and working in concert, Business Alignment and People Performance solutions from SuccessFactors help companies execute faster and smarter, with greater precision and better business results than ever before. SuccessFactors is one of the fastest growing public software companies. SuccessFactors has been helping organizations in both strong and uncertain times to bridge the strategy and execution gap, cultivate and retain top talent and optimize workforces, to drive business performance and results. A recognized market leader, SuccessFactors integrated suite of on demand applications has 8+ million users, 3,000+ customers of every size in over 190+ countries realizing tangible results. SuccessFactors has a unique culture. We are highly innovative and our products are defining new frontiers of software-as-a-service. We have extraordinary leadership and an aggressive sales’ driven culture. Founded in 2001 with offices around the world, the company employs more than 750 people, all passionately focused on revolutionizing the future of work. About the Role The Standard Customer Success Advocate’s role is a comprehensive support role. It can be a combination of post go-live customer support and/or system administration. You will be helping our customers by troubleshooting issues, answering questions and ensuring they are meeting their business goals through providing comprehensive support, product education and identifying and driving adoption opportunities. You will serve as an internal advocate for the customer and are responsible for overall customer satisfaction, renewal and reference-ability. Duties and Responsibilities: • Provide guidance and assistance to front line team members • Take inbound customer calls and email inquiries, analyze the problem (troubleshoot) research solutions and provide solid answers easily understood by customers • Escalate complex cases to Tier III specialists or management, from front line team • Handle difficult situations in a professional manner • Ensure issues are fully documented within the CRM tool to allow seamless escalation to Tier III CSA team as needed • Develop technical solutions to be posted to both internal and external knowledge base • Provide customers user friendly explanations and follow up, via email and phone • Identify, confirm and report bugs, escalate to product management for confirmation • Document defects in our bug tracking tool • Act as a liaison between our Product Management and Engineering teams • Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product. Skills and Experience: You are a fast learner who enjoys being in a fast-paced, open environment. You enjoy customer interactions that lead to ultimate customer success and satisfaction. You have task management skills, operational experience with small and large networked enterprise information systems and have supported and/or implemented business applications. You have a patient demeanor. You are a problem solver. You obsess about details, particularly when it comes to communication, follow-up and documentation. Candidates must have technical competence including general understanding of IT and enterprise software application (supporting business processes), specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations • Prior applicable experience with named or dedicated accounts in a technical support environment • Candidates must have technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations • A 4 year degree and/or 5+ years of demonstrated industry experience • Working knowledge of enterprise integrations including batch interfaces and Web Services • Operational knowledge of Enterprise n-tier architectures and deployment • IT systems and networking experience with exposure to underlying security issues • Demonstrated analysis, problem solving and troubleshooting expertise • Experience with XML • Experience with HTTP and HTTPS • Experience using network troubleshooting tools such as ping, traceroute and nslookup • Solid understanding of Internet technologies, web servers and web proxy servers • Ability to multi-task and perform effectively under pressure • Experience in transferring knowledge to others (coaching & mentoring), sharing information. • Comfortable interacting with all levels of management and roles within the client organization • Ability to effectively prioritize and escalate customer issues as required • Excellent communication and presentation skills to effectively explain a solution to a customer's problems • Detailed, organized and results oriented • Enthusiasm, strong work ethic and a positive attitude • Ability to learn and assimilate technical information quickly • Ability to manage to service levels and conduct customer meetings Who you are You are a fast learner who enjoys being in a fast-paced, open environment. You enjoy customer interactions that lead to ultimate customer success and satisfaction. You have strong task management skills, operational experience with large networked enterprise information systems and have supported and/or implemented business applications. You have a patient demeanor. You are a problem solver. You obsess about details, particularly when it comes to communication, follow-up and documentation. You can apply directly through this link to our Career’s page: <a href="https://performancemanager4.successfactors.com/career?company=sf&career_job_req_id=7007&career_ns=job_listing" rel="nofollow">https://performancemanager4.successfactors.com/career?company=sf&career_job_req_id=7007&career_ns=job_listing</a> Please visit us at www.SuccessFactors.com to learn more about us, to view all current job postings, and to apply. ]]>

<![CDATA[We are in the process of upgrading our home-grown content management system (CMS) and need someone who is a self-starter and ready to take on a challenge. The ideal person for this job is someone who has a strong desire to learn all things possible about administering and supporting a content management system in an enterprise environment. You may find you do not have all the experience desired, but for the right person, we will help you learn the skills you need. Responsibilities: • Learn how to manage websites using our home-grown CMS • Develop and provide training classes for clients of the CMS • Help develop web-based training for the CMS • Provide initial front-line support for clients of the CMS • Help migrate clients from the current version to the upgraded CMS • Help clients produce and develop web sites, including front-end development and basic graphic production Qualifications: • Proficient level understanding of client-side programming: HTML, CSS, and JavaScript. Knowledge of PHP and MySQL highly desired but not required • Excellent customer service skills both on the phone and in person • Experience working with web-based content management systems • Excellent time management and organizational skills with the ability to manage multiple projects with different and converging timelines • Proven experience implementing and supporting web sites]]>

<![CDATA[Job Description: Support and maintain the office network. Perform routine backup duties (changing tapes, checking logs, verifying successful backups). Order computer/printer related supplies and replacements. Perform maintenance and configuration to the domain, firewall, and servers as required. Assist customers with software problems ranging from running the client installation for our software, to providing advice to network consultants about file/share permissions, backup procedures, network configuration, antivirus configuration, and troubleshooting printer problems. Assist in troubleshooting connectivity problems with remote access (VNC). Skills: Desktop support: Windows XP, Vista, 7 Local/network printer configuration/troubleshooting Laser, inkjet, and dot-matrix printer support VNC Support Network troubleshooting (speed issues, connectivity problems) Servers: Windows Server 2003 and 2008 32-bit and 64-bit SuSe Linux Hylafax Server Microsoft SQL Server 2008 Microsoft IIS (Internet Information Services) Microsoft Active Directory domain administration, Group Policy administration, DNS configuration Watchguard Firebox configuration and administration MySQL Administration/configuration Backup/Restore familiarity Symantec BackupExec 2010 ]]>

<![CDATA[MUST BE SELF EMPLOYED. Do you have technical telecommunication skills? Are you familiar with Internet, WIFI, wiring, jacks, and cabling? Can you troubleshoot phones and phone systems? If so, we are looking for people like you, in your city, to help us service the technical needs of multi-family properties. For more information, and to find out how you can immediately be a part of this, please click on the link below. This for a sub-contractor position. Must Have Own Tools, Transportation & Meet Our Requirements. <a href="http://telecomtechsupport.net/partners/" rel="nofollow">http://telecomtechsupport.net/partners/</a> Please view the video and complete the short questionnaire. We will contact you within 24 - 48 hours if we think this is a good fit for both of us. Thanks for your time. We are looking forward to an opportunity to work together. Steve Williams DBD TTS 8730 Bourgade, Suite 200 Lenexa, Kansas 66219 ]]>

<![CDATA[<div> Network Security Analyst Company/Technology Profile World Wide Private Equity Company with offices across Western and Central Europe, North America, Latin America and Asia. Our client's network infrastructure is a mixture of wired & wireless technologies including Checkpoint, eSafe, Websense and Riverbed. The core network is built around Cisco switches/routers. The server infrastructure is a mixture of Windows 2003/8 and Linux while our desktops and laptops run Windows XP and Office 2007. The IT department handles all aspects of technology, including LAN’s, WAN’s, PC’s (both laptops and desktops), servers, audio visual and fixed/mobile telecommunications. Company has a very professional environment and provides excellent resources and tools to achieve its objectives. Key function: You will be working with the Network Manager providing infrastructure support, maintenance and administration for the Network and Security environments. This will involve future network design and implementation using a range of technologies including routers, switches, Checkpoint firewalls, Websense, Riverbeds, and eSafe appliances for a group of 180 users in 4 countries: US, Mexico, Brazil, and Argentina. Reporting to: Network Manager Main Tasks: <ul> <li>Administration of North/Latin American LAN/WAN Environment, encompassing its Checkpoint Firewalls, Dell & Cisco switches, Riverbed Steelhead Appliances, various endpoint security products, and SNMP-based network management tools.</li> <li>Maintenance, upgrades & renewals of End Point Security products</li> <li>Assist with the set-up of new offices, IT facilities and office moves.</li> <li>Assist staff with their remote access and network requirements whether in the office or on the road.</li> <li>Working in a small team it may be necessary to get involved in other aspects of support including Windows administration & general desktop support.</li></ul> Initial attributes required: <ul> <li>Experience configuring and administering firewalls and secure remote access technologies using Checkpoint Firewall-1/NGX</li> <li>Experience in operational administration of LAN and WAN Network Technologies including a CCNA level understanding of Cisco networking technologies</li> <li>Experience working with Riverbed appliances and enterprise-class wireless infrastructures is a bonus.</li> <li>Willingness to learn quickly in a demanding environment and to change priorities quickly to meet customer requirements</li></ul> We are looking for: <ul> <li>A team member with a good sense of humor</li> <li>Field experience will be highly regarded</li> <li>A reliable, motivated, proactive and extremely organised individual who is capable of prioritizing workloads</li> <li>Flexible working hours are a must because the nature of the business is such that, from time-to-time outside hours work will be needed.</li> <li>Ability to work independently and to deadline.</li> <li>International travel to foreign offices may be required on an as-needed basis</li></ul> For immediate and confidential response, please email your resume and cover letter in two Word documents (no pdf's, please). We are unable to sponsor non-US residents/citizens.  </div>]]>

<![CDATA[We're a boutique programming shop looking for someone proficient in Excel to manipulate spreadsheets duties and other technical duties. Meticulousness is absolutely required. We will also consider college graduates with little or no experience, but with stellar grades and test scores. ]]>

<![CDATA[Financial Engines is looking for a Project Manager to manage the implementations of our services with our Clients. The primary functions of this position include project management, client management and project team leadership. The Project Manager is responsible for leading multi-disciplinary teams to deliver integrated client solutions and achieve the expected business results. To apply: <a href="http://hire.jobvite.com/j/?cj=oELnVfwr&s=Craigs_list" rel="nofollow">http://hire.jobvite.com/j/?cj=oELnVfwr&s=Craigs_list</a> The Project Manager will need to lead, multi-track projects to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards. He/she should be able to quickly grasp complex business and technology problems and drive them to resolution. Responsibilities: Primary contact for a group of Service Delivery activities for client and internal teams Has ultimate accountability for the success of the overall projects under their management Participates in internal and external initiatives aimed at improving the overall implementation process/experience Adapts and applies the Financial Engines Deployment Methodology to manage project objectives and achieve expected client business results Ensures stakeholder objectives are aligned Builds, structures and overseas the project team to ensure maximum performance Provides purpose, direction and motivation to team Manages third-party partner and/or vendor relationships, as necessary Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.) Responsible for becoming well versed (functionally and technically) with respect to all Financial Engines products in order to address feature or functionality questions by partners and drive the walk-through and finalization of product configuration requirements Contributes to the ongoing development of the Project Management domain and community at Financial Engines Participates in project reviews of other Financial Engines projects Perform other duties as assigned. Qualifications: 5-10 years of successful project management experience preferably with 2 to 4 years experience within benefits systems implementation or administration is preferred 1-3 years of client management experience with accountability for senior client relationships Excellent written and verbal communications skills – effectively communicate across numerous functional areas and strong public presentation skills required. Led diverse teams of people in dynamic and fast-paced environments Experienced multiple full project lifecycles from business development to final delivery Experience managing multiple projects simultaneously (preferably in an integrated program) Experience in benefits systems implementation or administration is preferred. Experience with distributed, enterprise solutions Former consulting experience a plus Limited Travel will be required Strong MS project knowledge Proficient in Word, Excel, PowerPoint and Visio To apply: <a href="http://hire.jobvite.com/j/?cj=oELnVfwr&s=Craigs_list" rel="nofollow">http://hire.jobvite.com/j/?cj=oELnVfwr&s=Craigs_list</a>]]>

<![CDATA[Our client is looking for a Senior Desktop Support Associate to join their 200+ engineering organization in the Downtown Boston area. This is open role is due to growth within the organization and will start off as a contract position with the potential to become permanent for the right candidate. The role is a dynamic combination of desktop support and network support functions. Reporting to the Director of IT, this position joins a team of 8 IT professionals and will require an excellent ability to work as a team player as well as complete tasks independently. At least 3 years of corporate experience in a technical support capacity is required for consideration in this position. Duties will include: - Supporting 200+ end users and 60+ remote users in daily troubleshooting - Hardware and software updates and upgrades for both PCs and laptops - dual platform of Windows and MAC - Blackberry, TREO, Palm and cell phone configuration and troubleshooting - Active Directory user management (adds, edits, permissions, etc.) - Upgrade of network connections, messaging and applications - Re-imaging and configuration of Windows Vista/7 - Setting up A/V equipment for meetings and presentations - Assisting in maintaining and troubleshooting of WAN - Identifying, researching, and resolving technical problems - Logging and tracking calls using HEAT system and follow-up for routine user problems - Maintaining database of inventory of workstations, hardware and software Requirements for this role: - At least 3 years of corporate technical support experience - At least 1 year of network support/assistance - Strong understanding of Active Directory user functions - Strong understanding of Windows applications and MS Office Suite 2003 - Experience migrating and/or updating PCs and/or laptop for network configuration - Knowledge of antivirus software, automation and diagnostic software Health benefits are offered in this role, as well as competitive hourly pay. Please submit resumes of interest to: JSalerno@psgstaffing.com. If you are interested in other opportunities currently available through our firm please visit our website at www.psgstaffing.com We have positions available in all areas of Information Technology including: Entry-Level Technical Support, Help Desk, Desktop Support, Network Administration, Systems Administration, Database Analyst, Systems Analyst, Database Administration, Quality Assurance, Entry/Mid-Level Programming, and Application Support. High demand profiles include experience with: PC and MAC, Active Directory, Exchange, LINUX, UNIX, ASP.net, Visual Basic. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 6,000 people find jobs last year so chances are good that we can help you too. ]]>

<![CDATA[Job Description: Software Implementation, Support & Training Specialist Droste Consultants is looking for a full-time, motivated, computer-literate problem solver to install, train, implement and support business specific software remotely and at customer sites primarily in the retail grocery industry At Droste, our dedication to customer service is just as important as the products we provide. Through positive interaction with our client base, you will be responsible for installing, training, implementing and supporting our retail grocery software products both remotely and in-person at client sites. Additionally, you are expected to test software, perform data analysis, proactively address potential software/customer issues, troubleshoot and solve related issues and respond to client concerns in a timely manner. Work schedule and location • Work schedule is generally during normal business hours. • Willing to travel up to 50% to customer sites. (Domestic & International Travel may be required.) • Travel may include local, overnight and/or air. Qualifications We are seeking an energetic and dynamic customer-focused professional with a desire to get the job done, no matter what it takes. At Droste, we are passionate about customer service and expect all of our employees to consistently go above and beyond for all of our clients. In addition, the selected candidate will also possess the following: • Experience in retail industry (preferably Supermarkets) • Knowledge of basic accounting procedures and computers • Bachelor’s degree preferred; High School diploma or GED required • Familiarity with Microsoft Office® • Excellent English written and verbal communication skills • Familiarity with SQL , PCAnywhere® or FTP a plus ]]>

<![CDATA[The Community Development Associate position will contribute to developing and maintaining a high-quality, nationwide network of IT service professionals who provide hardware and software installation services to consumer and business customers. The Associate will use strong phone communication skills to remotely hire and manage community members. This position will help shape and assess the effectiveness of programs and policies, so excellent analytical and organizational skills are also important to success in the position. The individual in the role will be the “go to person” within the Company for information about the community, while community members will rely on the Associate for information about the service program. This is a highly collaborative position which supports a rapidly-growing new business initiative. Key Responsibilities: • Recruit service professionals based on geographic or skill set requirements. • Maintain a deep and comprehensive knowledge of the skill sets represented by community members. • Document key data to ensure that information is easily accessible by all team members. • Proactively escalate issues, observations, opportunities, and insights. • Provide orientation for new members of the network to prepare them to provide excellent service to customers. • Set tone and enforce policies of the program. Job Requirements: • Outstanding professional written and verbal communication skills • Proven project management experience and a detail-oriented work style • Attitude which is characteristically calm, yet firm, as well as compassionate and resilient • Working knowledge of Apple products, operating systems, and applications would be beneficial • High level of initiative and enjoyment of a team environment • B.A. required ]]>

<![CDATA[The OnForce Technology Services Representative serves as the primary business contact for individual and SMB clients and is responsible for client satisfaction. The Technology Services Representative is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Technology Services Representative will should build relationships with clients to encourage new and repeat business opportunities. IT or consumer electronics reseller/retail experience is a plus in the OnForce Technology Services Representative position. Responsibilities: • Support individual and SMB customers. • Apply Apple product knowledge to make educated recommendations to customers. • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Ensures that client issues are dealt with in an efficient manner, informing the Executive Account Manager of any problems that may arise. • Communicates the client's goals and represent the client's interests to the team. • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Understanding of company capabilities and service, and effectively communicates all offerings to the client. • Practices effective, ongoing customer relationship management techniques • Provide technical support for customers – from e-mail, phone and customer portal inquiries. • Make recommendations to Senior Director of OnForce Service regarding work order structure and content for customers to achieve optimal results in the OnForce marketplace. Requirements: • Working knowledge of Apple products, operating system and applications. • Proven Account Management skills required in order to create, maintain and enhance customer relationships. • Minimum 2 years of Account/project management experience. • Extremely detail oriented. • Technical competence (understand software, hardware, networks, etc). • Motivated, goal oriented, persistent and a skilled negotiator. • High level of initiative and work well in a team environment. • Excellent written and oral communication skills. • Handles deadline pressures well. • Plans and carries out responsibilities with minimal direction. • Undergraduate degree. ]]>

<![CDATA[Position: Jr. Copywriter (freelance) Location: Boston Status: Freelance Estimated Duration: Open ended Starts: Within a Couple Weeks Rate: $25-$35/hr Job Description: Client is a national, award winning, full-service agency in the Boston area doing ground breaking work with big name clients. They are looking for a good, smart, fast, eager, and most importantly, conceptual junior writers. Projects may range from insurance to automotive to fashion, but exceptional conceptual and strategic skills will supercede industry experience. The ideal candidate... - Will have a minimum of 1-2 years of copy writing experience within an agency. - Must be able to demonstrated the ability to take a project and run with it. - Is willing to tackle everything from tag lines to long form. - Interactive experience highly preferred. - Must be flexible in your tone and able to speak to audiences from straight forward to clever. - Portfolio a must. There is no shortage of interesting work so this freelance assignment could go on indefinitely. If you feel you are qualified for this position please send your resume (and samples if applicable) to: NY31@jobalert.creativecircle.com View additional job opportunities at www.creativecircle.com]]>

<![CDATA[ATR/Treehouse, a well respected systems integrator and Production Company in Providence, Rhode Island, is actively seeking a full time designer and engineer for our Installations Department. Job Description: ATR/Treehouse services a variety of corporate, higher education and municipal clients in the Rhode Island and Massachusetts areas. The designer/engineer will work on a variety of projects ranging from single classroom designs and installations to pre-designed, large scale bid packages that include complex system integration. A broad knowledge of video/audio conferencing, display, room control, lighting and digital signage is key. Applicant must also have an intricate knowledge of products by Crestron, AMX, Extron Polycom and other leading industry manufacturers. Responsibilities: • Site Surveys • System Engineering & Design • Estimating & Proposal Preperation • CAD • Technical Consultation • On-site Testing and Commissioning • DSP and Control Programming • Creation of System Documentation Skills and Qualifications: • Four year college degree • CTS, CTS-I or CTS-D preferred • CAD, Vector Works, Quickbooks, Microsoft Office and other computer skills • 5 Years experience in AV design and implementation • Crestron programming training and certifications • Excellent communication skills, oral and written • Hands-on technical experience preferred • Ability to maintain a professional demeanor and positive attitude under pressure. ATR/Treehouse offers a competitive compensation program including health/dental, 401k, Section 125, vacation, sick time, paid holidays and more. To learn more about our company please visit us at atrtreehouse.com. If you are interested in becoming part of an energetic team concerned with quality and customer service, send your resume today to: hr@atrtreehouse.com Treehouse Productions Management Inc. is an Equal Opportunity Employer ]]>

<![CDATA[Boston Technologies is a high-tech, inter-exchange connectivity firm providing complete brokerage solutions for the Foreign Exchange trading industry. We are looking for motivated, energetic, and highly capable individuals to integrate into our dynamic Deployment team. This is the perfect opportunity for individuals looking for a challenging position with constantly increasing responsibilities and autonomy. We offer a very fast-paced work environment, the support of management, and the opportunity for career growth. The Deployment Specialist works with clients to teach, advise, and consult on the company’s product implementation and maintenance. He/she will be responsible for the configuration, modification, troubleshooting, and deployment of products and services. Responsibilities include: * Learning the company’s line of product and service offerings * Working with sales team to present business solutions implementation to the client during the sales cycle * Configuring products to deliver business requirements on a timely basis * Troubleshooting and resolving complex technical issues reported by clients * Establishing and maintaining relationships with clients by proactively transferring functional product knowledge to ensure easy and orderly transition of account from deployment phase to ongoing production * Providing expertise on current product functions and serving as a contact for future product definition, enhancements and/or feature functionality * Maintaining, inspecting and supervising configurations of bridges and MT4 * Documenting deployment procedures and problem solutions into company knowledge base system * Installing and configuring add-on and plug-ins * Providing constant feedback on tasks and reporting if any task can not be done 100% Requirements * Bachelor degree or higher in Computer or Finance related fields. Preferred * Basic understanding of the Forex market * Familiarity with financial trading platforms * Automation experience Personal Attributes * Proven detail-orientation. * Ability to manage priorities judiciously and independently. * Excellent written and oral communication skills. * Excellent interpersonal skills. * Ability to articulate ideas to both technical and non-technical audiences. * Exceptionally self-motivated and directed. * Superior analytical, evaluative, and problem-solving abilities. * Exceptional service orientation. * Ability to excel in a team-oriented, collaborative environment.]]>

<![CDATA[Business Systems Consultants, Inc. (BSCI) providing core, fundamental IT Services that businesses may depend on, is currently seeking a PC/Desktop Engineer to work 30 hours per week with the potential of moving to full time. If you are interested in joining a talented group of highly experienced technology professionals specializing in the Implementation, Management and Support of Voice and Data systems, then we want to hear from you! In this role, you will be supporting clients with the implementation, management and support of HP / Microsoft based systems including: desktops, laptops, printers, smart phones, infrastructure security and applications (anti-virus software, backup software, system recovery (imaging) software, basic firewall tasks, etc) and business productivity applications. Primary Responsibilities: • Provides support for PC/Laptop hardware components, desktop operating system software, and application software both onsite and remotely. • Answering of client phone calls in a help desk environment. • System diagnosis and troubleshooting. • End user documentation and some end user training for common support issues. • Assists with handling of inventory and tracking of all hardware and software. • Assists technicians and engineers with internal and external client projects. • Regular review and tracking of client logs including, but not limited to, backup, imaging, firewall and event logs. • Performs regular rotation of backup media at client sites. • Assists with other technical and non-technical related tasks. Required Abilities: • B.S. in Computer Science, Information Technology or equivalent degree/certification. • 2+ years of related experience working in an IT Help Desk / Desktop Specialist role. • Strong verbal and written communication skills with an emphasis on technical, computer related subject matters i.e. technical documentation, checklists, company / client communications, projects, detailed and accurate resolution descriptions, etc. • Ability to effectively prioritize and handle the demands of multiple constituencies and must exhibit strong organizational qualities in all aspects of work. • Advanced knowledge of anti-virus, personal firewalls, backup and system recovery (imaging) solutions and remote access is required. • Industry certification of Microsoft Desktop Support and CompTIA A+ is preferred. • Experience in Backup and Imaging software required. • Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. • Strong attention to detail and follow-up skills. • Ability to multi-task in a sometimes hectic environment. • Deadline focused and ability to work under time constraints. Time management skills a must. Must be able to communicate effectively and in a constructive manner with management, clients, and coworkers. • Valid driver’s license. If you are interested in joining our firm, please send your cover letter and resume. Local candidates only, please. No agencies, please. ]]>

<![CDATA[Want to help lead the Green IT revolution? Work for an award-winning IT services company that is nationally-recognized for its contributions to the environment and the community. Tech Networks of Boston is looking for a Help Desk Specialist to join our Managed Services Team. The ideal candidate will be comfortable leading the way in supporting clients remotely and passionate about the delivery of client focused service. This is a key role in our organization, and requires the ability to mentour other employees and bring the service levels to an exceptional level of satisfaction. REQUIREMENTS: • Previous Help Desk experience, at least 1-2 years of support • Excellent Customer Service & Time Management Skills (including situation evaluation and ticket prioritization) • Excellent Communication Skills (Written and Verbal) • Ability to handle large phone call volume and multi-task • Knowledge of Microsoft software and ability to learn new software packages QUALIFICATIONS: • Be working towards/obtained a Microsoft Certification – MCP • Have IT/Systems Experience • Possess prior Help Desk Support Experience • Working knowledge of Client Application Software a Plus • Have a strong Customer Service background For more information please visit our website at <a href="http://www.techboston.com" rel="nofollow">http://www.techboston.com</a> If you feel that you may in any form qualify for this position, we stronly recommend submitting your resume, as we consistently have a need for strong IT professionals. Resumes should be submitted for consideration to: jobs@techboston.com ]]>

<![CDATA[The Product Manager, Mobile will be a smart and experienced product management/marketing professional, reporting to the Senior Product Manager, Mobile. In this role, s/he will be a champion of the consumer experience by driving the definition, design, development and implementation of mobile websites and downloadable applications that allow users to experience TripAdvisor content on a variety of mobile devices and platforms. Responsibilities • Staying abreast of the latest mobile technology and capabilities across various platforms • Driving mobile product definitions which translate and balance business needs, customer needs and technological capabilities into strong mobile websites and apps • Leading cross-functional teams, serving as product and project manager, to define product specifications, establish milestones, and manage the development, implementation and marketing launch against goals • Interfacing with customer support to ensure that customer issues are addressed in a timely way • Measuring product performance and identification of key levers of improvement - including design and analysis of relevant reports • Monitoring the competitive landscape, identifying and leading relevant market, site and consumer research needs Working with the senior product manager to: • Identify gaps in mobile product functionality and content offerings, as well as to assign priority to key product areas for development; • Define and prioritize application and feature development for multiple mobile websites and apps, across various mobile platforms; • Communicate product status, key issues and launch plans to key constituents across the TripAdvisor organization including senior management as well as engineering, design, sales, PR, editorial and customer support teams. Requirements: • Minimum 3-5 relevant years experience including at least 1+ years experience in mobile product development, either with an independent software developer or a larger leading Internet company • Demonstrated consumer mind-set with preference for a B2C mobile background • Specific experience in successfully developing and managing new product launches including a proven ability to champion products and drive to key decisions • Must have been involved in at least one iPhone or Android app launch, from start to finish • Experienced business judgment, BS/BA required, technical background preferred, MBA a plus • Excellent communication skills at all levels of an organization • Highly detail-oriented and analytic skills absolutely required • Teamwork skills essential; sense of humor preferred In addition, the ideal candidate will demonstrate the following competencies • Flexible and open to change and new information; adapts behavior and work methods accordingly • Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback • Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people • Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively • Identifies and analyzes problems; distinguishes between relevant and irrelevant information • Ability to balance time to market with a solution and make the right trade-offs along the way • Strong analytical skills: understands and utilizes metrics relevant to role • Clear communication through expression of facts and ideas in a convincing and organized manner • Good business judgment TripAdvisor is proud to be listed as the #5 top Top Tech Company To Work For by Business Insider! TripAdvisor is an equal opportunity employer. EEO/AA Data ]]>

<![CDATA[Catholic Charities Laboure Center in South Boston seeks a full time Technical Project Manager. The manager will act as primary contact for IT projects that are of a significant magnitude in terms of complexity, costs, time, resources and equipment. The candidate must work closely with business managers and IT staff while overseeing projects to ensure that goals and objectives are accomplished with the planned timeframe and budget. Responsibilities: Develop detailed plans in Basecamp to indentify resources required Coordinate all aspects of a project, Communicate frequently by maintaining project documentation, holding meetings, issuing updates and escalating issues Identify and resolve project problems Demonstrate a high level of initiative in courses of action Troubleshoot and modify servers and applications Provide accurate and complete documentation for system changes. Qualifications: BA degree in a technical field or relevant work experience 3-5 years project management/system implementation experience Experience maintaining Windows and Linux servers Intimate familiarity with HTML and CSS Working knowledge of more than one programming language and the ability to quickly learn new languages PHP or Ruby experience preferred for troubleshooting Project Management Certification a plus Competitive compensation and benefits are offered including health insurance, dental insurance, paid time off, commuter benefits, flexible spending accounts and 403(b) plan. How to Apply: Email a cover letter and resume to link above. Please include job # 4271 in the subject line. Resumes and cover letters may also be mailed to: Resumes for Catholic Charities 270 Washington Street Somerville, MA 02143 ]]>

<![CDATA[DCi, a NJ based company is looking for two Jr Level Techs to assist our client in a PC Refresh Project in the Boston areawith at least 6 months of hands on expierence. . One site is in Boston and the other is in Everett MA. Project will last approx until the end of the year . Techs must have good customer service skills as well as excellent technical skills. Must be able to work on their own as well as part of a team. Must be able to lift PC's out of boxes and setup systems while replacing existing systems. A+ Certified, MCSE a plus. This is a full time temp position until the project is complete. This project is set to start asap , so you must be available immediate. Please send resumes in Word format. This is a temp position with DCi and no benefits are offered. ]]>

<![CDATA[<center>Technology Analyst Museum of Science, Boston <a rel="nofollow">www.mos.org</a> Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. </center> SUMMARY STATEMENT: Provide “hands-on” user support for day-to-day administration, maintenance, and support of personal productivity systems used internally within the museum. Resolve hardware/software conflicts as well as basic network troubleshooting. Handle user support questions regarding various software programs. Provide maintenance and support of the technology infrastructure and development and occasionally develop new solutions through project work. ACCOUNTABILITY STATEMENTS: 1. Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Museum staff. 2. Participate in the effective operation of the Help Desk by taking requests, tracking work orders, maintaining equipment inventories and assisting with the training and orientation of Interns. 3. Develop and maintain knowledge of Museum computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service. 4. Maintain network security and access to resources by creating, editing and/or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures. 5. Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications. 6. Provide information systems administration and support as needed to ensure continuous and effective operations while maintaining IT security regulations. 7. Participate in ensuring the stability of all Museum information systems with teamwork and professionalism, including, but not limited to, carrying and responding to cell phone and being available when needed for critical system support. 8. Perform other work-related duties as required by Manager. WORK SCHEDULE: Regular full-time, 40 hrs/wk, Mon-Fri REPORTS TO: Director, Information & Interactive Technologies (IIT) QUALIFICATIONS SUMMARY: <ul> <li>1 to 3 years of experience required <li>Must be a Mac certified technician or willing to become a Mac certified technician <li>Basic network administration ability with Microsoft Active Directory and other network applications <li>Comprehensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required <li>Strong listening and problem solving ability <li>Ability to explain and document computer systems in terms equivalent to user’s experience level <li>Familiarity with Internet/lntranet coding tools <li>Experience with inventory and work order tracking <li>Understanding of information systems privacy and security issues including common practices for protecting systems <li>Significant customer service/support experience a plus <li>Experience working with Mac OS integrated to Windows Server environment </ul> STARTING SALARY: Non-Exempt (Hourly). Commensurate with experience. BENEFITS: Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical and dental insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! TO APPLY FOR THIS OPPORTUNITY IN OUR DIVERSE AND DYNAMIC WORK ENVIRONMENT, SUBMIT YOUR COVER LETTER AND RESUME TO: Human Resources Department Museum of Science Science Park Boston, MA 02114 Fax: (617) 589-0362 Email: <a href="mailto:jobs@mos.org" rel="nofollow">jobs@mos.org</a> Visit <a href="http://www.mos.org/jobs" rel="nofollow">www.mos.org/jobs</a> for our most up-to-date employment listings. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application. The Museum of Science is an Equal Opportunity Employer. ]]>

<![CDATA[Part-Time Media Assistant, Danvers and Lynn Campuses, 20-25 hours per week, non-benefited position 1. Set up audiovisual/multimedia equipment in the classroom or a College event. 2. Provide technical assistance to faculty and staff. 3. Produce media materials, as needed. 4. Make minor repairs to equipment. 5. Troubleshoot malfunctioning equipment. 6. Perform other related duties as required. QUALIFICATIONS: 1. Good computer skills. 2. Familiarity with computer set-ups. 3. Ability to interact well with customers. 4. Good problem solving skills. Ability to lift up to 50 lbs. 5. Ability to multitask and prioritize tasks. 6. Good organizational skills. 7. Ability to work without direct supervision. 8. Ability to travel between campuses when required. 9. Successful experience interacting with culturally diverse populations required START DATE: asap FORWARD COVER LETTER AND RESUME TO: <a href="http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=20363" rel="nofollow">http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=20363</a> ]]>

<![CDATA[ The Opportunity – Jr. Network Consultant <a href="http://www.oramboston.com" rel="nofollow">ORAM Corporate Advisors</a> has an immediate need for a Jr. Network Consultant responsible for managing and implementing distributed networks across various customer sites. The mission of the <a href="http://www.oramboston.com" rel="nofollow">ORAM Corporate Advisors</a> is to provide enterprise quality <a href="http://oramboston.com/Services/Services.html" rel="nofollow">IT services</a>, solutions and consulting to small and medium sized businesses at a price they can afford. Whether they work from home or manage three branch offices we work with them to effectively plan, implement and maintain their robust and highly available network. This is the foundation of our business and the candidate will be a critical part in making sure our client networks are operational at all times. The individual will be working to <a href="http://oramboston.com/Services/Services.html" rel="nofollow">support</a> multi-platform, multi-site, 24x7 environments that include telephony, database, web, and application services.  The opportunity is an intimate yet challenging environment with growth capabilities. If you have drive, enthusiasm, and a passion in helping people succeed using technology as a driver in their business success then we want to hear from you. Primary responsibilities will include: <ul> <li>Ensuring customer satisfaction with <a href="http://www.oramboston.com" rel="nofollow">ORAM</a></li> <li>Providing phone, email, and live chat support to customer inquiries on technical support problems and training questions </li> <li>Troubleshooting problems and providing solutions using specific product knowledge </li> <li>Demonstrating a consistent sense of urgency and following up on open issues to ensure timely resolution </li> <li>Developing knowledgebase and training materials to streamline processes </li> </ul>   Required Skills and Experience <ul> <li>Confident self-starter who can work well under pressure in a fast paced environment </li> <li>Experience resolving complex software and network problems </li> <li>High energy, dedicated and passionate, you enjoy coming to work to achieve goals </li> <li>Compassionate – you enjoy teaching and helping people </li> <li>Highly intelligent, book and street smart</li> <li>BA/BS in computer networking, engineering, computer science or other technical field</li> <li>Can work well in a team environment and respond to coaching </li> <li>Excellent networking and computer skills, including experience with cellular communications, routers, firewalls, network address translation, and VPN</li> <li>Demonstrated experience with Business Process Excellence methodologies</li> <li>Excellent oral and written communications skills</li> <li>Excellent problem-solving and organizational skills</li> <li>Desire to learn new technologies</li> <li>Creative problem solving and analytical skills </li> <li>Expert computer skills, with Apple Computers (MAC), including Windows Server 2003 and 2008, XP, Vista, Microsoft Office. </li> <li>Initiative, resourcefulness and the ability to work in a fast-paced, flexible, team environment</li> <li>Ability to manage high-stress situations calmly and effectively</li> <li>1-2 years related experience required </li> </ul>   How to Apply To be considered, please e-mail your resume, salary requirements and cover letter answering the question below – Resumes submitted without this cover letter will not be accepted for consideration. ]]>

<![CDATA[The AuctionZip Live Remote Auction Clerk plays a key role in AuctionZip Live Auctions by linking online bidders to live auctions across the United States and Canada. As a Remote Auction Clerk, you will operate the AuctionZip Live seller console while communicating by telephone with an auction house representative. You will relay Internet bids from the console to the auctioneer, and as the auction progresses, you will enter information through the console and keep Internet bidders informed of the action on the auction floor. This is a part-time position with hours determined by auction house sale schedules. We are particularly interested in candidates with weekend availability. Candidates with weekday and evening availability are also encouraged to apply. Candidates must attend onsite training in Allston, MA for this position and will do all subsequent work remotely. Qualifications: Responsibilities: • Operate AuctionZip Live seller console. • Provide emergency auction support when needed and escalate support calls when necessary. • Provide post-sale follow-up and clear, concise notes to services team. Requirements: • Access to a wired Internet connection with ample available bandwidth (DSL/Cable/Fios, T1 or higher), an uninterrupted phone connection and a quiet place to work for up to 6 hours at a time. • Ability to remain calm and communicate clearly regardless of circumstances. • Ability to master AuctionZip Live functionality and pass the Auction Clerk certification test. • Participation in periodic refresher training to stay up to date with system changes. • You must have a laptop or desktop computer that meets the seller console system requirements: PC: OS: Windows XP Service Pack 2 or higher, Windows Vista, Windows 7 RAM: 512MB Browser: Internet Explorer 7 or 8; Firefox 3 or higher Java: 1.6 or later Mac: OS X 10.5 or 10.6 Processor: PPC or Intel RAM: 512MB or higher Browser: Safari 4 (with 10.5 only); Firefox 3 (with 10.6 only) Java: 1.6 or later All: DSL/Cable/FIOS, T1 or higher. Port 8027 must be open for the seller console. Qualifications: o 1-2 years of customer service experience. o Avid user of online technologies. o Previous experience in the auction industry preferred but not required. How To Apply: Please send a resume, short writing sample, and cover letter to: Jobs@artfact.com Please put "Resume for Remote Auction Clerk" in the subject line of your message. No phone calls, please. Founded in 1989, Artfact is the largest global marketplace of fine and decorative arts, antiques, collectibles, and estate auctions. On January 1, 2009, Artfact launched Artfact Live! and Invaluable Live!, its proprietary live auction bidding platforms, enabling more than 1 million knowledgeable collectors and dealers to bid in real-time at more than 150 prestigious auction houses. Auctionzip is the world’s largest directory of live auction listings. Founded in 2003, Auctionzip lists more than 160,000 estate auctions from 15,000 auctioneers in the U.S. and Canada each year. Auctionzip attracts more than 1.2 million unique visitors per month and is the go-to destination for collectors and dealers in the estate auctions and collectibles market. ]]>

<![CDATA[An IT Outsourcing company seeks an experienced Technical Support Engineer. The Technical Support Engineer will be a self starter with a soilid understanding of various technologies and how they work together. This job is a includes hands on technical work and a project management and coordination work. We have an agressive bonus structure for top performers. Opportunities to learn and grow exist. Responsibilities include: * Solid understanding of technologies such as Windows and Networking * Assist with support and implementation of various technologies, as needed * Work with end users of all levels, including C-level executives * Act as a liason between technical support and business leaders * Manage technical projects from start to finish Requirements: * 2-5 years experience working in IT * Solid experience with, and understanding of, technologies used in corporate IT environments * Solid understanding of troubleshooting Windows XP/Vista/7 and Server 2003/2008 * Ability to install and configure desktop and server OS * Understanding of Active Directory * Understanding of Microsoft Exchange a plus * High-level understanding of networking technologies - switches, firewalls - Sonicwall a plus * Experience managing projects from start to finish * Experience in a fast paced environment preferred * Own car - this position will require onsite travel * Strong documentation skills and proficiency with Visio and MS Office * Occasional afterhours work and weekend work may be required * Have the willingness to learn new technologies and adapt to dynamic environments Certifications: Prefer someone with at least 1 technical certification - Microsoft ideal. Travel: Local travel in MA area may be required. Gas and all expenses are reimbursed. Health insurance and benefits available. ]]>

<![CDATA[Reporting to the Desktop Lead, this position is part of the IT Infrastructure group. The Desktop Engineer has primary responsibility for the configuration, and operational management of all desktops, mobile devices, and various desktop applications, and works closely with the Service Desk and Systems teams to resolve issues in a timely manner. Primary Responsibilities: Hardware • Desktop and laptop hardware support • General Hardware Inventory control (Desktops, laptops, printers, phones, PDA's and wireless devices) • Loaner/Training laptop inventory, build, deploy and support • Remote support of devices that can connect to the network to be used for VPN or Citrix access • Desktop hardware procurement • Hardware Recycling • Hardware proof of concept research • Desktop, laptop, PDA, printer and phone deployment • Computer and telephone moves • Hardware refresh\repurposing • Network patching and 1st level support • Warranty repair through Dell Software • Desktop and laptop software support • Virtual machine configuration and support • Bloomberg installation and support • Laptop encryption and decryption • Software distributions through Altiris • Work with developers for requirements to deploy a package • Create automated scripts • Desktop system builds (Imaging with Acronis and Altiris) • Desktop backups and restores • Desktop software procurement • Citrix support System Administration • New hire setup • Create, delete, and manage accounts in AD • Manage Citrix desktop connections • Assign permissions to and configure wireless connections • Manage remote access accounts • ActiveSync account administration • Exchange administration and 1st level support Printers • Printer maintenance and support • Print Server Administration • Create, update, and remove printer queues, update drivers, create sharing security Blackberry • Purchase, manage, and support Blackberry devices • BES account administration • Manage accounts through Verizon and AT&T • Monthly review of accounts\billing Other • Conference support - Audio and Video • Conference Tech support • Includes room, laptop, printing, and wireless support, meetings involved in planning the event Working with the hotel and hired production company. Making yourself available during the day to clients and guests for a myriad of needs. Pre conference and post conference board meetings. • Liaison between service desk and other teams - Many problems routed to desktop for diagnosis before escalation to server, network, telecom, security, DBA or developer teams. • Ad hoc research requests Mandatory requirements: • Undergraduate degree in technology discipline or equivalent experience • MCSE Certification • 5+ years experience in the financial services industry Skills: • Experience working with IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS, electronic mail and access-lists • Experience working with Cisco security appliances, routers, and switches • Experience with Juniper SSL VPN and Firewalls • Familiarity with Active Directory • Excellent, proven troubleshooting skills • Experience supporting market data services (Reuters, Bloomberg, FactSet) • Experience working with relevant operating system security (Windows, Linux, etc.) • Strong written and verbal communications and interpersonal skills • Must exhibit a team-oriented approach]]>

<![CDATA[Need a highly motivated automotive enthusiast with 4 years' experience and own tools. Allston/Brighton area near major commuter routes. M-F, 7:30 AM to 4:30 PM. Well-equipped busy shop with current diagnostic tools and great team environment. Salary, paid holidays, and vacation pay. Will respond to all applicants with resumes]]>

<![CDATA[35-year-old company headquatered out of Londonderry, NH looking to hire a field service technician with experience in overhead doors and loading dock equipment for our new Ashland location. Troubleshooting skills needed, self motivated and disciplined. Overnight travel within the New England area comes up once in a while. Welding skills and control wiring background prefered. Would be traveling to Londonderry for the first 3 months regularly for training. ]]>

<![CDATA[Service Coordinator/Dispatcher IT solutions provider located in Metrowest has immediate opening for an energetic, motivated team player. LANConnect Systems, Inc. provides technology services to small businesses throughout the MetroWest area. We serve as their virtual IT department, providing hardware, establishing networks, and troubleshooting all of their IT needs. Although our workplace is easy-going, we pride ourselves on personalized customer service. Are you a strong leader with exceptional customer service, organizational and communication skills? We are looking for someone to coordinate the schedules of our small team of technicians and staff to ensure that all of our clients' needs are met and exceeded. The ideal candidate will demonstrate strengths in optimism, eagerness to learn and ability to retain new information as those attributes will be tested daily. Responsibilities include: - Managing schedule of service team - Ensuring that time is accounted for by all staff, as well as responsible for approving timesheets - Triage service tickets as they arrive via email, phone and web - Answer all calls from clients; enter service tickets into our ticketing system - Dispatch service tickets to appropriate resources on team - Oversee that all service deliverables are completed on time by team - Meeting with clients on the phone, web and in person - Preparing project quotations - Purchasing including ordering parts, managing inventory - Closing service tickets in our system; following up with team as well as clients on open issues, etc. - Ownership of billing functions, including preparing all invoices - Managing vendor accounts - Reviewing CRM database for accuracy, completeness, etc - Working with the marketing department on projects, campaigns, etc. - Working with the administrative staff as a backup resource for office duties - Light bookkeeping duties may also be a part of this role as a backup resource Additional Requirements: - Working knowledge of PC’s and technology required - Demonstrated, expert level skills with Microsoft Excel, Word and Outlook are a must - Excellent communication skills, both written and verbal - Experience with ConnectWise software is a plus If you're looking for an opportunity to join a great team, please submit your resume immediately as a response to this posting. No phone calls or recruiters please. LANConnect Systems, Inc., is an Equal Opportunity Employer. ]]>

<![CDATA[EPA Certifield Tech. Minimum 2 years of Experience. Shall have your own car and own tools. Be neat and no smoke. Experience in all major appliances. Salary based on completly calls. 7-9 calls per day 50% on profit. Service calls and labor. Call Lucy De Paula at 781-706-2593 or Mozar at 781-706-2595. (ONLY SERIOUS INQUIRIES) THAN YOU]]>

<![CDATA[We are a market research firm seeking small business owners with an ONLINE presence for a short phone survey. Time can be kept flexible according to your convenience We will provide a toll-free number to dial into and will walk you through the questions over the phone. No confidential information required. Qualifications: -Must be 18 years and older -Must be a small business owner -Your business must have an ONLINE presence (you must ACCEPT PAYMENTS ONLINE for your business' goods/services, via a web site) -Your business must earn LESS than $5 million in annual revenue from ONLINE sales If you meet the above qualifications, please e-mail us the following information: 1) A brief description of your business 2) Total annual revenue generated from ONLINE sales only 3) A link to your business' web site We look forward to including your opinions in this important piece of research ]]>

<![CDATA[<table width="720" border="0" cellpadding="0" cellspacing="0"> <tr> <td height="115" colspan="3" valign="top"><img src="http://common.csnimages.com/common/misc/sample-banner-4.jpg"></td> </tr> <tr> <td width="15" height="17"></td> <td width="720"></td> <td width="15"></td> </tr> <tr> <td height="110"></td> <td valign="top"> <a href="http://www.facebook.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/facebook-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.twitter.com/csnstores" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/twitter-2.gif" width="40" height="40" border="0" align="right"> </a> <a href="http://www.csnstores.com/careers" rel="nofollow"> <img src="http://common.csnimages.com/common/misc/csn-logo-tagline-185w.jpg" width="200" height="63" border="0" align="left"> </a> </tr></table> About CSN Stores: (www.csnstores.com) • Profitable, rapidly growing, $250MM+/year online retailer. • Located in the heart of Boston's Back Bay, in the Prudential Tower. • Ranked 3rd largest online retailer for housewares & home furnishings in the U.S. • Ranked 63rd on Internet Retailer's Top 500 list for 2009. • Ranked 4th fastest-growing private company in Massachusetts by the Boston Business Journal in 2008. • Listed in Top 35 Private Companies in Massachusetts for 2008. • Recently covered by media organizations such as WSJ.com (The Wall Street Journal Online), AOL.com, The Today Show, Real Simple, The New York Times, The Washington Post, Daily Candy, Rachel Ray Show, Chronicle/A&E Network and 4,000+ additional outlets in the U.S., Canada, the U.K., Ireland and Germany. • Awarded 2007 "Perfect Balance Award" by the Ad Club of Boston for great work-life balance. • 200+ online stores visited by over 9 million people per month and growing rapidly. • Easily accessible by public transportation. CSN Stores (CSN) is an international, e-commerce mass retailer with over 200 targeted, online stores across 22 business segments, including luggage.com, strollers.com and cookware.com. Founded in 2002, CSN has experienced tremendous growth over the last eight years, reaching $250MM+ in 2009 revenue and ranking 6th for fastest growing companies in Boston in 2008. With a presence in the U.S., Canada, the U.K., Germany, Ireland and Australia, CSN is privately held and profitable. OPEN ROLE: JUNIOR SYSTEMS ADMINISTRATOR (DATA INTEGRATIONS FOCUS) We're looking to grow our systems engineering team by bringing on board a talented individual early in his/her career who wants broad exposure to the technologies that support our infrastructure and our large-scale Internet e-commerce platform. This role will be multifaceted, but with a focus on improving and expanding our data interchange capabilities with external partners and vendors. We will teach you everything you need to know! We offer an opportunity for talented individuals to get on board with an organization that has similar potential to Amazon, eBay and Google. The best way to learn about growing, scaling and supporting a critical internet software system is to work with a company like ours. Responsibilities: • Administering and improving our data integrations infrastructure to better facilitate the exchange of electronic data with external partners and vendors. • Managing, monitoring and troubleshooting daily batch processes • The planning and deployment of new and upgraded products • Seeking and implementing ways to make the system more efficient via scripting • Helping to provide second-level support to our staff for technologies that include: Windows XP, Windows Server 2003, Exchange Server 2007, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony and CISCO networking Qualifications: • BA or BS degree from a 4-year college or university • A high degree of technical aptitude and troubleshooting skills • Experience with handling data in a structured text format (XML, CSV, EDI) a large plus • A working knowledge of email, FTP and HTTP technologies • Familiarity with SQL and databases a plus • Scripting ability, especially using VBScript and/or PHP, a large plus • Unix/Linux (particularly FreeBSD) knowledge/interest a plus Other traits we look for: • Excellent interpersonal and team building skills • An easy-going attitude and strong sense of humor • A positive, people-oriented and energetic attitude • An analytical, creative, and innovative approach to solving problems • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it Why should I join CSN Stores? CSN Stores is a fast-growing company in a very open office environment where financial and marketing information is readily shared and everyone's opinion counts. We offer competitive salary, profit sharing, health, dental and life insurances, 401k plan with company matching and other perks including season Red Sox, Celtics and Bruins tickets and a stocked kitchen. We find that our benefits package rivals that of most Fortune 500 companies. We pride ourselves on being a great place to work. Now is the time to join. To Apply: If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please forward your resume and salary requirements to techjobs@csnstores.com. Note: CSN Stores is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability. ]]>

<![CDATA[Seeking Desktop Support Engineer for long term assignment in Support of the Military IT Infrastructure contract. - Provide IT Support at multiple locations in United States - Provided computer support for desktop and laptop computer users in an enterprise network environment - Deploy new laptop and desktop computers desk side - Install and troubleshoot network printers and multifunction devices - Perform software installations for BlackBerry devices - Install Smart Card Readers for use on an Enterprise network - Blackberry PDA synchronization and troubleshooting - Relocate computers from one network location to a new network location and update asset information to maintain inventory integrity - Re-Image computers with Enterprise standard software - Determine software issues in Windows XP and Windows 2000 - Security + required. Must be able to obtain Security + within 60 days of hire - Must be located local to Quincy, MA. Within 50 miles - Ability and willingness to travel up to 50% required - Must have Active DoD Secret Clearance If you meet these requirements and are ready for action Submit Resumes to: dfwresumes@expertsit.com The Experts is a VOSB (Veteran Owned Small Business) listed on INC 500 as one of nation's fastest growing private companies. We provide expertise with Information Technology & Engineering Professional Services. The Experts was incorporated in 1998 and is comprised of 3 Divisions - Government Solutions Division (GSD), Commercial Services Division (CSD) and the Outsourced Solutions Division (OSD). In addition, The Experts provides healthcare services through Experts Health Group (EHG) and telecom services through The Expert Connection (TEC). The Experts has the ability to rapidly deploy qualified technical professionals throughout the country as needed, on a consulting, contract-to-hire or direct placement basis. ]]>

<![CDATA[Description: Provides assistance to the Director of Audiovisual Services, procures and coordinates staff and audiovisual, video, sound and lighting equipment at hotels, conference/convention centers and meeting facilities at the home site and surrounding areas. Recommends equipment purchases, tracks inventory, guarantees secure storage, operates within budget constraints, troubleshoots and performs minor repairs. Must have considerable technical knowledge, experience and/or education concerning the operation of AV equipment, excellent customer service skills, and strong management experience in a hotel/hospitality environment. Ideal candidates have professional appearance, clean driving record, are CTS certified. Please apply online at: <a href="http://careers.vaecorp.com/showpublic/132" rel="nofollow">http://careers.vaecorp.com/showpublic/132</a> ]]>

<![CDATA[One of my best small start-up clients is working with me exclusively on this search and it is a permanent position. Location is near South Station and State Street area. The company is small and growing, they are headquartered in the UK and expanding into the US and Boston will be their US headquarters. You will be the sole tech support for the US clients and as they grow, you could grow into more of a team lead as the team grows. The product is a software solution used by financial services firms and it is .net based with sql backend. Familiarity with vb.net and/or asp.net and sql is ideal. Role is a combination of phone and online support. Salary is flexible depending on experience and has excellent benefits! Please get in touch today for immediate consideration]]>

<![CDATA[The IT Service Desk Supervisor will play a team leadership role as well as support the general management and oversight of the organization’s IT Service Desk junior staff and workload. The Supervisor will work in parallel with his/her peers providing front-line remote support of end users on hardware, software, operating systems, networking, telecommunications, and data issues. The supervisor is also charged with making sure the IT Service Desk operations run smoothly while preserving customer satisfaction in support of approximately 6,000 end users. The position requires excellent communication and interpersonal skills and the ability to provide superior support and service to a wide range of internal, vendor, and external contacts. Responsibilities • Manage the daily operations of the organization’s First Level Service Desk team: o Review all incidents opened to ensure contents and priorities are correct. o Escalate incidents that have business impact. o Review incidents by staff to ensure the appropriate resolution is documented. o Manage escalated customer inquiries. o Monitor, understand and generate key performance indicators such as ACD call statistics, average time to resolve and first call resolution. o Review, analyze and generate daily, weekly and monthly reports decks. o Evaluate customer satisfaction levels. o Make recommendations to management for improvements in workflow and processes. Document processes as required. o Communicate (written and verbal) effectively across all levels of the IT organization. o Prioritize work and maintain a high level of professionalism in a highly dynamic work environment. o When required, function effectively as an individual contributor (Help Desk technician) as workload necessitates and set a “lead by-example” tone within the group. o Manage and participate in small-to-large IT Service Desk projects. o Work with peers and managers within IT to create a smooth technical support experience. • Manage staff including hiring, training, scheduling work assignments and conducting evaluations: o Supervise a team of 5 to 10 junior and entry level staff members. o Evaluate group and individual performances against predetermined, measurable goals. o Ensure staff is following standard operating procedures and processes. o Mentor staff to ensure career plans are established and implemented. o Empower staff to grow their technical and communication skills. o Conduct or coordinate training sessions as required. o Conduct weekly feedback sessions with staff to communicate areas of improvement. • Perform other duties, as assigned. Requirements Technical and Education/Experience Skills • 5+ years working in a Help Desk environment as a senior technician or supervisor • 5 + years working in an IT Support environment including Service Desk, Hardware/Software deployment and end user support • 4-year college degree with concentration in IT, Computer Science or Management, or equivalent experience • Superior MS Office software skills (Word, Excel, PowerPoint, Outlook) • Knowledge of Help Desk ticketing software - Service Now or Remedy • Solid background working with PC hardware and software with an emphasis on Microsoft environments • Experience with security administration of user accounts and rights • Overall knowledge of IT infrastructure components and how they interact • Excellent reasoning and troubleshooting skills • Knowledge of IT service process frameworks (ITIL) a plus Interpersonal Skills • Excellent interpersonal and communication skills • Excellent customer facing skills Supervisory Skills • Experience creating metric reporting packages • Ability to set processes and lead others toward a common goal • Demonstrated ability to effectively communicate with peers and superiors • Excellent communication skills, both oral and written • Ability to work in a fast paced, dynamic environment • Willingness to make changes or adapt as the situation dictates • Ability to communicate and measure key performance indicators at both the staff and group level Company Overview Founded in 1986, Reit Management & Research LLC (RMR) is a privately held asset management company that manages one of the largest portfolios of publicly owned real estate in the United States with over $17 billion of assets under management, including more than 1,360 properties located in the 45 states, Washington D.C., Puerto Rico and Ontario, Canada. RMR has over 600 employees in its headquarters and regional offices located throughout the country. RMR manages HRPT Properties Trust (NYSE: HRP), an office and industrial real estate investment trust, or REIT; Hospitality Properties Trust (NYSE: HPT), a hospitality REIT; Senior Housing Properties Trust (NYSE: SNH), a healthcare REIT; and a government property focused REIT, Government Properties Income Trust (NYSE: GOV); and also provides management and administrative services to two publicly traded real estate based operating companies: Five Star Quality Care, Inc (NYSE Amex: FVE) and TravelCenters of America LLC (NYSE Amex: TA). An affiliate of RMR, RMR Advisors, is also the investment manager of two publicly traded, closed end mutual funds (collectively RMR Funds) which principally invest in the securities of real estate companies not related to RMR. ]]>

<![CDATA[Industrial Communications, located in Marshfield, MA, is a dynamic wireless communications company specializing in tower site acquisition and leasing, construction, and two-way radio sales and service. Industrial Communications is looking for an experienced Radio and Network Technician to support our two-way radio business and tower network. The Radio and Network Technician III is responsible for the installation, alignment, maintenance and troubleshooting of VHF/UHF and trunked two-way radio and microwave equipment for customers and fixed sites. This may include the lead and direction of others on the team or a project. Design, Install, troubleshoot, repair and maintain VHF/UHF and trunked two-way radios, microwave systems, consoles, and wireless broadband backhaul networks. Discuss equipment operation and maintenance with customer and train customer on proper operation of equipment. Work closely with Sales Team to support RF Services in new markets (backhaul and RF coverage). This includes conducting detailed design reviews and market audits to ensure that all network objectives are fulfilled for backhaul and RF coverage. Train local market field techs to ensure that RF testing is done correctly. Analyze test results and work closely with RF team to optimize network design models. Work with NOC techs and Tier 3 providers to help test and troubleshoot RF systems and backhaul issues. Work with equipment suppliers to identify new product and resolve product defects. Determine methodology for installing radio systems, appropriateness of moderate equipment changes or modifications, RF transmit and receive systems, antennas, and installs communication circuits. Monitors and maintains the company's network systems. Travel to fixed site locations to repair and troubleshoot equipment. Handle equipment programming and alignment. Prepare, complete and maintain appropriate job tickets, warranty forms and reports in an accurate and timely manner. Understanding of basic electronics to the component level. Troubleshoots network systems when necessary and makes improvements to the network. Working knowledge of RF planning & propagation tools. Knowledge of general MUX systems as applied to Microwave Systems. Knowledge and working experience with Fiber Optic technology is a plus. Proficient in the use of a communications analyzer, electrical circuit trouble-shooting and operation of test equipment. Six (6) or more years related experience with RF Theory, Radio systems and Microwave communications equipment. Experience with Motorola communication equipment and Public Safety markets. Associates degree or equivalent in electronics is desired. Electronic Technician Association (ETA) certification is required. Must be able to climb ladders and work at elevated heights and on roof tops. Advanced knowledge of DOS and Windows OS required. ]]>

<![CDATA[Blue Raven Technology, Inc is a leading national high tech provider of out-of-warranty service parts and depot repair services. With more than 24 years experience in servicing consumer electronics products, the Company provides award-winning after market support to the world's largest electronics retailers, customer service companies, and consumers. We are looking to add an experienced Laptop Repair Technician. Become a Repair Technician responsible for troubleshooting, repairing and testing various brands of laptop computers. Job Description: Perform failure assessments, diagnostics, and identification of specific laptop components. Accurately repair hardware failures on whole units. Candidates will have the ability to efficiently disassemble and assemble laptops under repair. PC Models include, but are not limited to Toshiba, Sony, HP, Compaq, Apple, Dell, Acer, Etc. Hours are M-F 9:00a.m.-5:30 p.m. Requirements: • Experience in electronics with the ability to repair laptop/PC boards and other components. • A+ certification and/or manufacturer certification preferred, but not required. • Excellent time management, multi-tasking, and deductive reasoning skills. • Attention to detail and the desire to succeed. This is bench technician work. All repairs are done in-house. There is no travel or direct customer contact required. We are not seeking Helpdesk, IT networking, SW applications, or PC assembly candidates. We offer a supportive team environment and a comprehensive benefit package, including: health, dental, and vision insurance. Company paid STD/LTD, matching 401k plan, paid vacation and holidays. ]]>

<![CDATA[The Opportunity – Technical Support Engineer If you have drive, enthusiasm, and a passion in helping people succeed using technology as a driver in their business success then we want to hear from you. You will love working at ServiceCEO, named by Boston Business Journal in 2008 as one of the Best Places to Work. You will also love the customers you get to help every day; small and medium sized business owners looking to further their quest for the American Dream, owning and operating a successful and profitable business. This position will play a key role in the growth of our company. The work you do every day will make a difference in our ability to grow and retain market share and assist customers in fully realizing the potential of our software and then in continuing to have a positive experience. The right candidate will be passionate about providing world class customer service, and in troubleshooting complex problems. Primary responsibilities will include: • Ensuring customer satisfaction with ServiceCEO • Providing phone, email, and live chat support to customer inquiries on technical support problems and training questions • Troubleshooting problems and providing solutions using specific product knowledge • Demonstrating a consistent sense of urgency and following up on open issues to ensure timely resolution • Developing knowledgebase and training materials to streamline processes Required Skills and Experience • Confident self-starter who can work well under pressure in a fast paced environment • Experience resolving complex software application inquiries • High energy, dedicated and passionate, you enjoy coming to work to achieve goals • Compassionate – you enjoy teaching and helping people • Highly intelligent, book and street smart – Bachelors degree with GPA 3.0 or better • Can work well in a team environment and respond to coaching • Accurate and effective communication skills (verbal, written, interpersonal). Ability to present technical concepts in common language • Creative problem solving and analytical skills • Expert computer skills, including Windows Server 2003 and 2008, XP, Vista, Microsoft Office. Experience with Microsoft SQL Server 2005, including experience with database management tools, and ability to write SQL statements is helpful • 1-2 years related experience required About ServiceCEO ServiceCEO is a leading provider of field service software. Our software solutions helps companies manage all aspects of their business - including estimating, scheduling, dispatching, and accounting - to sell more jobs, work more efficiently, get paid faster, and analyze the business in new ways. We’ve been in business for more than a decade, have more than 6,000 customers, and continually reinvest in our software to keep our customers’ businesses running smoothly. Our experience, combined with the unparalleled support offerings, help you get started quickly and get the most out of your investment. To learn more, visit <a href="http://www.insightdirect.com" rel="nofollow">http://www.insightdirect.com</a> and <a href="http://www.serviceceo.com" rel="nofollow">http://www.serviceceo.com</a>. Centrally located in Boston proper, just steps to North Station, North End, and Quincy Market, you’ll enjoy our high energy, entrepreneurial, high tech culture. Compensation & Benefits We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work! How to Apply To be considered, please e-mail your resume, salary requirements and cover letter answering the question below – Resumes submitted without this cover letter will not be accepted for consideration. • Tell us why you believe you will be successful here supporting ServiceCEO? • Where do you see yourself in your career in 5 years? • What is your biggest professional achievement to date? • What technology do you find essential to your daily life? • What volunteer work if any are you involved in? ]]>

<![CDATA[JOB SUMMARY: The ideal candidate for this position will have experience collecting, designing, implementing and supporting organization reporting needs. Our company utilizes the BIRT open source suite of report development tools. We need a senior resource that can estimate and design reports to suit the business, support client management data analysis needs and schedule the deployment of the reports. This is a position in the engineering department working closely with java application development teams. KEY FUNCTIONS/RESPONSIBILITIES: • Manage Reporting requirements and needs for the organization • Design, Write, and Support Reports written using BIRT Reporting tools • Estimate and deploy new reports as the business needs • Integrate BIRT upgrades and features into the application. QUALIFICATIONS: Education and Experience: • Bachelor’s degree in Computer Science, Mathematics or other relevant field. • 2+ years experience in the software industry designing, implementing and supporting multiple software projects/products. • 1+ years experience report development • 2+ years experience Java Development • 3+ years experience with Oracle RDBMS • Demonstrated ability to work independently • Excellent organizational skills, attention to detail, and follow-through • Effective written and verbal communication skills. • Demonstrated understanding of software development methodologies • Ability to comprehend and communicate technical information. • 1+ years Experience with BIRT or PowerBuilder required ]]>