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Jobs - Technical Support classifieds in boston

<![CDATA[Provides technical assistance and training to customers by performing the following duties. Other duties may be assigned as required. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Identify and correct or advise, on operational issues in client computer systems. Perform creation of new accounts using company provide software tools. The Ideal candidate will also possess the following skills: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. ]]>

<![CDATA[Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home? Then, this position may be for you... support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year. support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position. To qualify for this Work From Home opportunity you would need: • Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater. • Broadband connection (1 MB down / 384 kbps up) • Meet the requirements of the job description below Responsibilities: • Perform analysis on customer’s PC and make product or service recommendations • Supply best in class support to direct consumers on all technology support needs • Use company provided tools to troubleshoot and solve customer technology problems • Maintain high level of customer satisfaction with focus on first call resolution • Identification and removal of Malware and Viruses As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following: • Answer calls and greet customer or partner sales representative • Review ticket in customer service tracking application • Determine scope of issue • Confirm customer agreement to pricing and conditions of service • Manage credit card processing • Handle requests for refunds per company policies • Follow through on warranty requests or open issues • Encourage completion of customer survey • Close the incident within recommended service times • Properly document all support calls • Adhere to quality standards set by company • Provide feedback on tool, process, and business improvements • Represent company in a professional and ethical manner Skills: • Excellent written and oral communication skills, second language a plus • Can communicate technical concepts clearly to customer’s level of understanding • Excellent customer interaction skills • Very good organizational and multitasking skills • Ability to problem solve and resolve problems creatively • Review SOPs (standard operating procedures) and provide feedback and ideas • Ability to type 30 to 40 words per minute Qualifications: • Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers • Hardware / Software technical support • Troubleshooting Windows XP platform to registry level • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc... • Networking technologies TCP/IP, DNS, Firewalls • Internet connectivity using cable, DSL, satellite, dial-up • Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs • Iternet security in areas of virus and spyware • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus. Please apply TODAY! <a href="http://corp.support.com/openings?jvi=o61aVfwW,Job" rel="nofollow"> Click here </a> or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted! ]]>

<![CDATA[Busy computer repair shop looking for a technician experienced in fixing computers, removing viruses, reinstalling windows, saving data, hardware diagnostic and parts replacement. Candidates should possess some sales skills and fluency in English and Portuguese or Spanish is a plus. Salary: $12 /hour to start, must work Saturdays. Location: Framingham Hour per week: 30 to 40 Apply within PCExchange Store, Inc 2 Central St Framingham, MA 01701 508.877.3100]]>

<![CDATA[Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia. Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information. Our global technology brands platform includes DYMO®, label/CD/DVD printers and file scanning software (www.dymo.com), CardScan®, business card scanners and contact management software featuring AtYourServiceTM (www.cardscan.com), EndiciaTM, online shipping, mailing and customized postage solutions (www.endicia.com and www.pictureitpostage.com) and MimioTM, interactive whiteboards and digital ink recorders (www.mimio.com). Position Objective: This position will be responsible for Helpdesk Technician functions relating to business unit specific systems as well as general departmental functions as assigned. Essential Duties: Ascertains from computer user the nature of problem, formulates diagnosis, and assists users through problem solving steps. Receives ticketing requests from both internal and external users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, and operating systems. Coordinate with co-workers to research plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development and find solutions. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Performs basic troubleshooting as required Assist with and conduct training classes for users on client software and hardware. Installs microcomputers, software, and peripheral equipment Responsible for applying images, configuring profiles and shipping systems to end users. Knowledge in administrating Active Directory such as changing passwords, creating, disabling, and deleting accounts Perform all duties as assigned. Qualifications: Educational Requirements: • Bachelor's or University degree preferred or equivalent experience Work Experience Requirements: 1 to 3 years experience in helpdesk or desktop support field Strong written and verbal communication skills Proficient in the following software products to include: Office, Windows, Mainframe emulator, Roxio Extensive Troubleshooting experience in remote user management: Dialup, VPN, DSL, Cable Modem Qualified Applicants please apply via link: <a href="http://nwl.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=JB-11160&job=1000313" rel="nofollow">http://nwl.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=JB-11160&job=1000313</a>]]>

<![CDATA[R&D Company seeks candidate to join IS team. Help support 100+ users in a mixed platform environment including Windows, MacOS, Linux, and UNIX desktops and servers. Responsibilities will include support for Windows and MacOS desktops and some systems administration. Minimum 1 year of experience in computer support, preferably with a Bachelor’s in a related field. Excellent troubleshooting skills, Windows and MacOS experience essential; Linux/Solaris experience desired. US citizenship and the ability to obtain a security clearance are required. AER offers a competitive wage and benefit package and is an EEO/AA employer. Atmospheric and Environmental Research, Inc. (www.aer.com), established in 1977 and headquartered in Lexington, Massachusetts is a wholly-owned subsidiary of ISO, Inc. of Jersey City, NJ. AER is an award winning environmental research and consulting company with demonstrated expertise in atmospheric modeling, remote sensing, radiative transfer modeling, climate modeling, ensemble weather prediction, oceanography, space weather, planetary sciences, and a provider of medium and long range forecasts for the energy and financial markets. Please apply online at <a href="https://jobs-aer.icims.com/jobs/intro" rel="nofollow">https://jobs-aer.icims.com/jobs/intro</a>. ]]>

<![CDATA[Description The Technical Support Specialist will be responsible for providing support services for 1000+ local and remote end-users. The candidate will have the following responsibilities. • Help oversee the daily operations of the internal IT helpdesk. • Help direct the activities of other Helpdesk Technicians • Installation and maintenance of Microsoft Widows XP and Vista based desktops in an Active Directory environment. • Installation and maintenance of corporate applications including Microsoft Office • Troubleshoot problem areas (in person, by telephone, by remote desktop or via e-mail) by providing and facilitating technical support in a timely and accurate fashion, and provide end-user assistance where and when necessary. • Implement, maintain and follow established processes, policies and procedures in support of the end-user community. • Interact with computer vendors on purchasing, warranties and returns. • Ensure all corporate assets are properly tracked within the Inventory tracking system. • Keep up to date documentation regarding helpdesk processes and procedures • Keep “frequently asked questions” documents up to date and available to the end user community Qualifications: • An A.S. or B.S degree preferred with 2-4 years experience working in a technical role • In depth knowledge of Microsoft Desktop Operating systems, including Window XP & Vista. • Solid understanding of Microsoft Active Directory in a 2003/2008 environment. • Extensive experience supporting Microsoft Office 2003 with special attention paid to Outlook and its use in conjunction with Exchange 2003. • Ability to interact and communicate professionally with non-technical employees on technical issues. • Ability to lead and drive the work of others • Self motivated and directed, requiring minimal supervision. • Strong customer service orientation. • Strong written, verbal communication and interpersonal skills. • Effective and logical troubleshooting skills. • Proven track record of being a strong team player with a results oriented attitude. • Ability to work well in new and undefined environments. Some travel may be required ]]>

<![CDATA[Great opportunity for a College Student! 6 Month Internship with a Flexible 20 Hours Per Week Schedule! Gain some experience in a pleasant work environment. This position is available at Brooksby Village, conveniently located off Route 114 in Peabody. The intern will be responsible for the following: * Tier 2 hardware and software support * Providing troubleshooting and repair services for computer issues * Conducting training on applications and hardware Qualifications include: * Currently attending a college or university * Thorough knowledge of personal computer systems and desktop operating systems * Basic knowledge of networking, server adminstration and phone systems * Ability to work with customers to resolve computer issues with a focus on high quality service and timeliness Interested? Please send your resume to brian.gentile@erickson.com.]]>

<![CDATA[HELP DESK ENGINEER Join a growing team that enjoys a high energy, dynamic environment that is based on sharing ideas, technical advancements, and pride in customer support. We are a national non profit organization that is committed to the professional development of our staff, including training, personal advancement and team building. We are looking for a like minded individual to join our IT team which includes 3 Help Desk Engineers, 1 Network Administrator, 1 Systems Analyst, 1 IT Manager and a national CIO. Reporting into the IT Manager, this position will offer growth potential, continued learning, and skill enhancement. - Must have a sense of humor, strong work ethic and superior customer service skills - Advanced knowledge of Windows desktop functions including applications, software and hardware - Requires a high level of commitment, flexibility and dedication - LAN / WAN management and support - Mac OSx - Exchange / AD user management including edits and deletes, group policies and permissions - Must have the ability to work with end users with varying technical skills - Printer troubleshooting and management - Email and data migration - Proven ability to work in a team environment - A "can do" attitude Resumes to Jessica Salerno Incerto at jsalerno@psgstaffing.com.]]>

<![CDATA[We are looking for a Desktop Support Specialist to join an international consulting company in Cambridge, MA. This position is based on company growth and joins a team of 8 IT professionals. Reporting to the IT Director, this position will involve collaboration, strategy and a diverse range of responsibilities. This is an excellent opportunity for a professional looking for stability, high energy and a dedicated group of colleagues. Duties will include: - Management, troubleshooting and documentation of all day to day technical issues of 180+ users - Projects including break/fix, laptop encryption updates, imaging and deployments - Printer troubleshooting - Blackberry management and troubleshooting - Adds, edits and deletes for users including permissions - A/V set up including microphone and web conferencing - Software and hardware builds, installs and upgrades Qualifications: - A minimum of 4 years of Windows operating system support and management within a corporate environment - A minimum of 4 years of desktop support experience including hands on user training and support - Demonstrated understanding of Blackberry and other PDA devices - Prior utilization of Ghost or other imaging software - BA/BS degree in Computer Science, IS or related degree strong preferred - Advanced understanding of MS Office applications - Proven ability to prioritize issues and document tickets - Proven ability to work within a team environment - Proven ability to work towards deadlines and manage multiple tasks Resumes to Jessica Salerno Incerto at jsalerno@psgstaffing.com.]]>

<![CDATA[Help Desk Support Technician Currently, our company is looking to hire a Help Desk Support Technician to join our team. The candidate we are seeking is for the position of a help desk technician working for our financial division in the Boston area. This is a Mid Level position and we are looking for somebody with a minimum 3 years of Desktop Support and Customer support experience. This position is a full time temporary to possible permanent position with a starting salary of between $30,000/yr - $32,000/yr. We are not offering any benefit at this moment. DESIRED SKILLS: Operating Systems: Windows 2000 (desktop & server), Windows XP, Windows Vista and Windows 2003 Server. Software: All popular COTS applications commonly found in corporate environments (MSOffice 2000, 2003, 2007, IE, Acrobat, Visio, etc). Experience with Microsoft Active Directory a must. Hardware: Dell & HP Desktops, Dell & IBM Laptops, HP, Xerox, and Lexmark Printers (both local and network). Networking: Some networking experiences are must. Certifications: A+ certification is a plus Candidate must have Strong leadership, communication and troubleshooting skills and must be a team player. Any applicant offered the position MUST be able to pass a federal background check and drug screening. If you feel you are a good candidate and would like to be a part of this project, then we would like to hear from you. Please attach your resume with your email. Thank you. ]]>

<![CDATA[Technical Support Specialist Waltham, MA We are looking for motivated people with a hunger to serve customers and solve problems. In this frontline operational position you will support the Wiz software that enables financial institutions to analyze the fairness of their lending practices, their compliance with regulations and marketing effectiveness. This is a great opportunity to make a real impact on customers and the company’s success. Essential Duties and Responsibilities: • Provide essential first-line phone & email support to customers. • Quickly resolve software problems through troubleshooting, working with the client and escalating to Senior Technical Support Engineers, SQA, Product Management and Development when appropriate. • Notify and work with Account Manager to ensure client’s complete satisfaction. Implement Software • Lead technical implementations including working with the account manager and the client’s IT department in mapping out network configurations, defining data layouts and walking through installations, possibly including on-site visits. • Participate in new product rollouts, testing, documentation and operational improvement projects. • Initiate and implement support improvements through process changes, knowledge base, testing, documentation and training additions • Complete other projects for Client Services and other departments as directed Education and Experience: • BS degree in computer science or related field with a major GPA of at least 3.0 or equivalent work experience • Desire to work with and serve customers on a daily basis • Demonstrated strong technical acumen for troubleshooting and problem solving • Excellent communication skills including empathetic and active listening and ability to clearly and patiently articulate solutions • Knowledge of Windows 2000 & Windows XP operating environments • Experience in Banking, especially Compliance or Fair Lending is a plus • Experience with on-site client installations would be an advantage • Siebel CRM knowledge, would be a plus to have but not required Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization. Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program. We are an equal opportunity employer and committed to a diverse workforce. To apply, please visit Wolters Kluwer’s web page at www.wolterskluwer.apply2jobs.com. In the requisition number field please select requisition number 09-4234 No phone calls or agencies please. ]]>

<![CDATA[Tripwire is industry-recognized for its enterprise-level configuration control software. Tripwire's leading product, Tripwire Enterprise, is the first to combine configuration assessment with configuration change auditing in a single solution. Tripwire Enterprise helps IT ensure the organization achieves and maintains configurations in an operationally optimized, compliant and secure state-and helps them prove it. Headquartered in Portland, Oregon, Tripwire has operations in 15 countries around the world. Tripwire was recently named to the Portland Business Journal's Fastest-Growing Private 100 List and Oregon Business Magazine named it one of the 100 Best Companies in Oregon. Summary: This position requires a partnership attitude with various cross-functional groups throughout Tripwire. A strong desire for success and a positive demeanor is essential to this job. An understanding of the service orientated nature of this position is crucial as well, i.e., the primary and forefront goal for any Professional Services Consultant at Tripwire is to service our customers in the most efficient and beneficial manner possible. Position to be filled anywhere on East Coast from Boston to Washington DC Responsibilities: • Work as a Professional Services Consultant to deploy Tripwire, Inc. software in field. Occasionally team with Tripwire, Inc. partners to deploy Tripwire products and perform knowledge transfer. • Develop custom scripts and integrations to fulfill customer need as identified • Collect infrastructure technical requirements from a prospect/customer and create implementation and production deployment procedures for Tripwire products to interoperate and work within prospect/customer’s site. • Perform project management functions for prospect and customer engagements to which you are assigned including, but not limited to, project scheduling, project tracking and status/completion reporting. • Provide remote and on-site support to customer during the testing, evaluation/pilot and production phases to ensure a successful deployment. • Responsible for supporting Tripwire’s professional services revenue objectives. • Extensive North American based travel will be required; expect 80 percent within the first six months of employment. • Maintain at least 65% billable utilization Education and Experience: • BA/BS in Computer Science • Requires experience with multiple operating systems, security policies and terminology . • Knowledge of the software development cycle. • 4 – 5 years advanced networking and troubleshooting experience . • Highly motivated with strong communication, presentation, and writing skills required. • Ability to translate customer needs into technical solutions and recommendations. • Must be able to successfully work with minimal supervision. • Superb trouble-shooting skills, persistence in problem-solving. • Previous field consulting experience is desirable. • System administrator experience with UNIX, Linux and Windows Operating Systems desireable • Experience with EMS/NMS/Change Management (i.e. Tivoli, Remedy, HP Openview) is strongly desirable . • Experience with Networking equipment, i.e. Cisco, Extreme, etc is desirable. • Ability to program in Java and Perl is desireable. • Experience and understanding of regular expressions and scripting languages is a plus. • Industry experience with common IT controls and frameworks, i.e. COBIT, ITIL, FISMA, CMMI, etc is desirable. • CISA or CISSP certifications a plus. If you meet the qualifications and would like to be considered for this position please email your cover letter, resume, salary history and the self-identification form to jobs@tripwire.com. Please note the specific position you are applying for in the subject line of your email For a complete list of current open positions please visit tripwire.com/company/careers Notice to Recruiters and Staffing Agencies Our preference at Tripwire is to recruit candidates directly. We do partner with a limited number of preferred agencies when we identify a need for third party staffing support. We do not accept unsolicited agency resumes. We will pay a fee only if the candidate is presented after there is a signed recruiting agreement in place between Tripwire and the agency and only if we have explicitly engaged the agency to submit resumes for a specific current opening. We do not pay fees for unsolicited candidates submitted to Tripwire or any Tripwire employee by email, fax, phone, mail, verbal referral or any other means. In the case of candidates submitted to Tripwire without a signed agreement in place or without being solicited to work on a specific open requisition, Tripwire explicitly reserves the right to pursue and hire those unsolicited candidates without any financial obligation to the recruiter or agency. No employee of Tripwire has any authority to modify the terms of this notice, or waive the requirement that a written engagement be in place prior to submitting solicited any obligation to pay any recruiting fees. ]]>

<![CDATA[RepairsWorld is looking for a part-time Cell Phone Technician and customer service Guru. Prior experience in retail and or electronics/computer repair is a plus. Some skills in electronics and computers is a must. This is a demanding position in a fast paced environment that will require hard work and dedication. RepairsWorld repairs various mobile electronics, from computers to Cell Phones, iPods, Xbox's, etc. We are located in Downtown Crossing in Boston. This is a fast-paced work environment that requires both interaction with customers and conducting repairs simultaneously. We are willing to offer training in the electronics that we repair. Candidates must have a professional appearance and demeanor. Resumes with spelling errors, bad grammar, and without a cover letter are not considered. Please send all Resumes to Shane@RepairsWorld.com This opening is part time Wed and Friday 2-8pm (12hrs). iPod/iPhone experience a plus. $10/hour. Also may include some weekend shifts 10-7pm. <img src="http://img169.imageshack.us/img169/9094/image001c.png"> ]]>

<![CDATA[Well established network design and support firm looking for a well qualified network helpdesk\engineer\administrator\. Company provides design, installation, and support services to small and medium sized businesses throughout eastern New England (Boston metro). Services include implementation of Microsoft centric network solutions from the firewall to the desktop and everything in between. This is a helpdesk role but will also challenge you with new technologies and projects that will broaden your skills and keep you enthusiastic. We are an extension of our clients' staff and take pride in the level of customer satisfaction we have earned over the years. Successful candidate will have the following: -College Degree -Works well under pressure -Microsoft MCP designation earned (MCSE or equivalent preferred) -Reliable transportation and willingness to travel throughout eastern New England -2 years in a supporting/implementation role for small business networks -Working knowledge of IP -Experience with installation and configuration of Active Directory -Experience configuring group policies -Experience installing, configuring, maintaining, and supporting MS SBS 2003 & MS SBS 2008 -Working knowledge of firewall configuration & port forwarding -Experience supporting Windows XP, Vista and Windows 7 clients in a Windows domain -Experience installing and supporting MS Exchange 2003 & 2007 -Working knowledge of DNS Experience with the following a plus: -Experience supporting VoIP phone systems -Microsoft Terminal Server installation & support -Symantec, Trend, McAfee enterprise suites installation & support -DNS configuration -Wireless configuration/troubleshooting -Cisco firewall & VPN configuration Successful candidate must be able to work independently with limited supervision and will be charged with diagnosing and resolving complex network connectivity and productivity issues daily. Much of the work we do must be done outside of normal business hours. In addition to solving complex issues, successful candidate will also be willing to support desktop user issues (MS Office, printing, peripherals & end user software configuration). ]]>

<![CDATA[ Are you looking for a field service opportunity with good benefits and pays well in a professional environment? Are you looking for a company that will invest in your training and support you in maintaining your technical skills? We have an outstanding opportunity for an exceptionally talented, experienced and motivated Printer Service Technician our Boston service area. We are a profitable and growing managed print services firm that provides cost management solutions for high volume users of digital office printers. We are a national, 20-year old company commited to an extreme level of customer service. We manufacture toner consumables, provide Certified and Authorized service for Hewlett Packard, Xerox, Dell, Lexmark and others on digital printers, and integrate equipment into our customer sites. Position Description We are seeking a self-motivated, full-time Printer Service Technician who is proficient with the current family of Hewlett Packard LaserJets/MFP’s and Xerox Phaser printers. You will be working from our Boston Operations Center, but may be required to travel in the region as necessary. You will be responsible for troubleshooting, repairing and cleaning printers at Client sites as well as managing their consumables stocking. You will be provided a company vehicle that you will be responsible for maintaining. Responsibilities <ul><li>On-site diagnosis and repair of Hewlett Packard/Xerox/Dell/Lexmark printers and MFP’s</li> <li>Perform preventive maintenance and routine scheduled maintenance on covered printers</li> <li>Deliver and pick up consumables from Client locations</li> <li>Communicate clearly and effectively with both the Client and Call Center</li> <li>Maintain off-site parts and consumables warehouse</li> <li>Complete daily paperwork</li></ul> The right candidate will have the following Qualifications: <ul><li>A minimum of three years field service repair experience on Hewlett Packard/Xerox/Dell/Lexmark printers and MFP’s</li> <li>Certifications on the current family of HP Printers; working knowledge of other printer models a plus</li> <li>Enjoy and provide an excellent customer service experience</li> <li>Excellent communication skills, written and oral, and able to understand and execute scheduling assignments</li> <li>Ability to train and certify on new equipment continuously, as needed</li> <li>Able to work independently and as part of a team</li> <li>Attentive to details</li> <li>Ability to lift 20-50 pounds, as needed</li> <li>Clean, well groomed, and profession appearance</li> <li>Goal oriented, desires to grow professionally, and practices strong work ethic</li> <li>Desire to contribute in an extraordinary way</li> <li>Clean Department of Motor Vehicles driver’s license</li></ul> We offer competitive compensation and a comprehensive benefits plan, including medical insurance and a matching 401(K) Plan, along with paid vacations and holidays. This position is full time with an immediate start date. If you are interested in this position, please reply to this job listing with a list of your Printer Certifications and your Resume. Only those who meet the listed qualifications need apply. ]]>

<![CDATA[Blackbaud is currently seeking a Production Control Analyst. As a successful Production Management Analyst working in Production Management, you will specialize in providing professional, courteous and efficient production support across Blackbaud’s suite of CRM Products. You will have responsibility for managing file imports, exports, and data hygiene, so exceptional schedule balancing skills are an absolute must. Working in a structured, fast-paced team environment, you'll need to assist in prioritizing production requests and troubleshooting issues, as well as maintain open communication with the account team regarding schedules and adapt to new challenges quickly. As a successful PA, you will be a member of a team of analysts of various levels, reporting to the functional area manager. You will also be part of a larger cross functional team consisting of Campaign Analysts, Engagement Management and Reporting and Data Mining Analysts. Major Objectives: • Working with the Engagement Manager, efficiently implement schedule requests tailored to your assigned client's direct marketing program • Working with your team, efficiently interpret technical instructions to implement the client’s production requests. • Ask a progressive series of questions to determine scheduling requirements and accurate deliverables. • Continuously prioritize a shifting workload to ensure that all situations are addressed in a timely manner. • Communicate accurate and readable information through a variety of methods such as email, knowledgebase, process reports and documentation. • Manage multiple CRM system schedules while communicating with client team and technical staff in assisting to troubleshoot various issues. • Maintain composure in an unfamiliar situation without causing the team to lose confidence in your ability. • Participate in an open and harmonious team environment, sharing ideas, knowledge and working towards client goals, team goals and department goals to ensure effective and efficient client service. Tasks/Expectations • Ownership of client schedule administration • Work with Engagement Manager to determine priorities and weekly scheduling • Work with production control team to determine coverage schedule to meet client’s schedule needs • Execute file exchanges with vendors using secure procedures • Execute file imports and reconcile counts, provide qc results, communicate and/or escalate issues • Execute and review QC scripts as directed; communicate and/or escalate issues • Review nightly schedule and process logs • Apply standard quality control practices for all procedures • Assist in testing new or modified uploads and imports according to test plan • Assist in maintaining production documentation • Maintain process statistics according to department procedures • Execute scripts as directed by Business Practice or Technical Solutions teams Experience and Skills • Strong SQL skills and understanding of relational database structure • Ability to manage multiple priorities • Ability to meet deadlines and escalate issues in a timely manner • Effective communication with client, vendors, and team members • Strong attention to detail and pro-active quality control • Functional understanding of CRM products. Familiarity with Blackbaud CRM products a big plus. • Experience in fundraising and development a plus. • 2+ years of relevant experience • Bachelor’s Degree Please apply via our website at: www.blackbaud.com/careers ]]>

<![CDATA[ <div> <img src="https://www.interviewexchange.com/logo/RopesGray.jpg" border="0"> IT Site Support Specialist Boston, MA; New York, NY; Information Technology Mar 08, '10 About Ropes and Gray: Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.     The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong and London. Job Description: The Site Support Specialist provides internal customer service, second level problem resolution, and, desktop technology support & site support. The Support technician also participates in special projects as assigned. This person is responsible and accountable for the overall coordination of technology support and ancillary IT, video-conferencing and telecom functions for an office site.     This position is assigned to the Desktop Services Group and takes day-to-day direction from the Desktop Services Manager.     ESSENTIAL FUNCTIONS:   * Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures   * Provides technical support and problem resolution activities for assigned site   * Evaluates equipment requirements for assigned site   * Installs PC's and related hardware; investigates hardware problems and performs minor repair   * Interfaces with vendors & R&G Technical Services for resolution of telecom, video-conference, network, systems, and/or related hardware problems   * Uses technical tools and knowledge to meet or exceed performance standards and expectations   * Develops a knowledge of Firm's total computing environment and the quality management processes and practices   * Utilizes the approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner   * Employs the application systems needed to deliver services to internal customers     EDUCATION, EXPERIENCE & SKILLS:   * Bachelor degree in the field of computer science or 5 years equivalent work experience   * Knowledge of basic computer hardware; knowledge and experience supporting server hardware and connectivity; knowledge and experience configuring, installing and supporting the hardware and connectivity components of single user workstation   * Knowledge of the telecommunications platform, local telecommunications architecture and infrastructure components Requirements: EDUCATION, EXPERIENCE & SKILLS CONTINUED...   * Knowledge of video-conference platform, setup and components   * Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems   * Experience with desktop and server operating systems, including [Wndows XP, Office 2007]   * Broad application support experience with [core business applications]   * Knowledge of video-conferencing and telecom support needs   * Experience with Blackberry devices in an enterprise environment   * Working knowledge of a range of diagnostic utilities   * Internal Senior level helpdesk candidates will be considered   * Knowledge of Asset Tracking and process.     ESSENTIAL CAPABILITIES:   * Must be able to understand the organization's culture, philosophy and values   * Ability to make clear decisions that move self and others forward positively   * Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation   * Ability to gauge one's strengths and limitations   * Ability to provide solutions and best practices for solving problems   * Ability to process information with high levels of accuracy   * Ability to express oneself and communicate with others verbally, and produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation   * Ability to deal with changes and adapt to a changing environment   * Ability and willingness to seek out work and accomplish goals   * Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations   * Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.   * Ability to offer constructive feedback to and accept direct feedback from others Additional Information: WORKING CONDITIONS:   * Sitting/standing for extended periods of time.   * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.   * Lifting and transporting of moderately heavy objects, such as computers and peripherals.     Work Hours: Workday schedule may vary according to business needs and requires working shift hours and/or being on pager duty, travel may be required. Upon the request of manager, incumbent may be required to work over time to complete the necessary functions of the position.     The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. <a href="http://ropesgray.interviewexchange.com/candapply.jsp?JOBID=17731&jobboard=26" rel="nofollow"> Apply Online</a> </div> ]]>

<![CDATA[Sentri, Inc. (www.sentri.com) is one of the fastest growing Microsoft Gold Certified partners in New England, focused on providing Business Technologies and Services to Organizations in the areas of IT Infrastructure, Unified Communications, Collaboration, Contact Center, Dynamics CRM, and SharePoint Services. Sentri enables enterprises to make confident decisions about their technology investments, by helping them anticipate future needs and achieve the lowest total cost of ownership. Position Summary: Sentri is looking for an IT Purchasing Assistant who possesses excellent communication and organization skills with a solid Information Technology background. This position is part time to full time, Monday-Friday occurring during the daytime hours with time split between home and the office. The right individual will be business process and efficiency oriented. Additionally, this candidate should be confident with the Microsoft Office Suite applications and have a working knowledge of network infrastructure components such as servers, switches, routers, firewalls, etc… As the IT Purchasing Assistant, you will be performing a role that is viable to the growth of the company. Job Requirements: Quoting and Purchasing • Act as the Purchasing Agent to handle all purchasing of internal and external materials (i.e. software, hardware, and computer supplies). • Enter data into Sentri's field service and accounting applications in order to track quotes and purchases against internal and/or external purchase orders (POs), service requests (SRs), and projects. • Familiarity with QuickBooks a plus. Receiving • Track and match incoming materials against internal and external POs, SRs, and projects within Sentri's systems. • Notify proper parties upon receipt of product. Accounts Payable • Enter and track the vendor POs and coinciding bills as well as manage and handle material, purchase order and billing issues with vendors. Vendor Coordination • Act as vendor liaison to coordinate Sentri accounts, credit lines, procedures, negotiate best pricing, benefits, discounts, etc. • Maintain vendor accounts and lists and contact information. Technology • Level I desktop support troubleshooting experience]]>

<![CDATA[Welsh Consulting, located in Boston, MA, is an IT consulting firm providing IT strategy, support and project-related services to small and growing businesses in the greater Boston area. We provide our employees with a rich array of resources and experiences to expand their technical knowledge and encourage professional growth. At Welsh Consulting we value, encourage and reward initiative, teamwork and the desire to learn. We currently have opportunities for Network Engineers to serve our growing client base. Network Engineers have primary responsibility for LAN/WAN project implementation and long-term client support, including heavy interaction with end-users in diverse computing environments. Network Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment. Technical Experience/Skills Desired: • Experience implementing and maintaining LANs, WLANs and WANs in a business environment • Experience working with the following network protocols - TCP/IP, DNS, DHCP, etc. • Experience working with Windows XP/Vista/7, Windows Server 2003/2008, Exchange Server 2003/2007/2010, SQL Server 2000/2005 • Experience working with backup software, firewalls, routers, switches, etc. • Experience providing support for handheld devices including BlackBerry, Palm, iPhone and their integration with Microsoft Exchange • Experience working with virtualization and shared storage solutions • Experience providing desktop support to non-technical users of Microsoft Office and other business applications • Strong troubleshooting and project management/task management skills • Exceptional interpersonal skills and the ability to represent Welsh Consulting in a professional manner • Bachelor’s degree • Exceptional communication and organizational skills • Microsoft and Cisco certifications Description of the Role: • Conduct weekly network maintenance visits at client sites • Act as the main point of contact between Welsh Consulting and our clients • Resolve network and desktop issues in a timely fashion to ensure that clients are able to conduct their business without interruption • Participate and/or lead network upgrades, new system implementations, etc. • Coordinate with client’s other technology providers (ISP, phone vendor, software vendors, etc) to resolve technical issues that may arise • Participate in technical meetings and R&D efforts • Interact and develop rapport with client personnel Compensation is commensurate with skills and experience. Our benefits package includes medical and dental insurance, a generous pension and 401K plan, paid training classes and fully-paid MBTA/Commuter Rail Pass. Please email your resume to: consultant@welsh.com Relocation will not be considered. No telephone calls, please.]]>

<![CDATA[Rampage Systems, a world leader in the development of prepress software technology with systems installed worldwide, is seeking an experienced, self-motivated, energetic individual to join the company. Applications Support Specialist Rampage Systems is looking for a knowledgeable prepress applications specialist to work in our customer support organization. To be considered for this position, the ideal candidate must display excellent analytical and problem-solving skills, 5+ years experience in prepress production. Responsibilities: • Telephone customer support for over 1000 customers worldwide • Work proactively to identify and resolve customer problems in a proficient manner. • Trouble shooting and testing of products • Training and demonstrating of the product to end users and sales personnel • Working with product marketing and development to enhance our product line Qualifications: • Strong comprehensive knowledge of prepress applications such as: • Adobe Photoshop, InDesign, Illustrator, Acrobat and Pit Stop • Quark Express • Imposition software including Preps, Dynastrip and Metrix Education & Experience: • Bachelor’s degree or equivalent combination of education and technical education. • 5+ Years of prepress experience • Rampage user experience a plus • Pressroom/color experience a significant plus Rampage Systems offers a competitive compensation benefit package including health, dental, vision, life insurance, 401(k), short and long term disability, paid holidays, vacation and competitive salaries. Rampage Systems is proud to be an equal opportunity employer. For consideration, please submit a resume and cover letter along with salary requirements to: Rampage Systems, Inc., 411 Waverley Oaks Road, Suite 138 Waltham, MA 02452, Fax to 781-891-1001 Email to: jobs@rampageinc.com ]]>

<![CDATA[<img src="http://www.google.com/images/google_sm.gif" align="left"> Google Enterprise Opportunities The Google Enterprise team focuses on integrating Google's products and services into small and large businesses, educational institutions and government agencies. Consisting of high-achieving engineering, sales and marketing professionals, we work with an array of partners and customers to advance the company's mission of organizing the world's information to make it universally accessible and useful.Some of the Enterprise groups which currently have open positions available include:Sales: We are responsible for selling Google Enterprise's solutions portfolio (Google Apps, Google Search and Google Earth/Maps) into large, mid-market, and smaller accounts throughout the country. We are self starters who take on large territories, develop net new business from the ground up and consistently deliver on aggressive quarterly revenue targets in a highly competitive environment. We are looking for goal oriented and self-motivated individuals who are confident, thorough, tenacious, and willing to change the competitive landscape in the software space.Technical Support & Operations: We provide support to enterprises using Google products, including hosted applications like Google Apps, and locally-installed hardware, such as the Google Search Appliance. Our role is to make our customers successful throughout their lifecycle. Come join this team if you have a hunger to learn new technology, a desire to put the customer needs first, and care deeply about product quality. We are looking for individuals who can take ownership of difficult problems and show resourcefulness and persistence to find a solution.<a href="http://www.google.com/intl/en/jobs/enterprise/index.html#src=craigsengprofbos" rel="nofollow">Learn more about our Enterprise opportunities!</a> We currently have open Enterprise positions in the Boston area: <ul> <li><a href="http://www.google.com/intl/en/jobs/uslocations/boston/enterprise/index.html#src=craigsentprofbos" rel="nofollow">Massachusetts - Boston/Cambridge</a></li> </ul> Click on the link above to see our job openings and apply!]]>

<![CDATA[<div> Small Business IT Support Specialist Woburn, MA (West Cummings Park) Overview: MyIT Computer Services is a fast growing IT Service provider for Small Businesses in the Boston area. We provide end-to-end Business IT Solutions covering design, implementation, maintenance, and support (Computer, network, privacy/security, onsite and offsite backup/recovery, website Design/Hosting, Voice over IP, printer/scanner). Our unique Best Practices approach brings cost savings and peace of mind to small business owners. Job Description: As a member of the Small Business IT Solutions team, you will help design, implement, support and promote our services. This position require a broad range of technology knowledge and the ability to learn new technologies and environments. Required Skills: * Communication - ability to communicate with non-technical end users * Networking (Router, Firewall, VPN - Sonicwall) * Microsoft Office (Outlook, Word, Excel) * Windows Server Operating System (Windows 2000, 2003 Server) * Windows Desktop Operating System (Windows 2000/XP/Vista/7) * Security and Privacy concepts * Virus, Spyware, Adware removal and protection * Some hardware repair Optional Skills: * Remote Servicing * Web Server, Email Server, Exchange Server * Linux Server, Mac * Voip telephony, PBX * Smart Phone (iPhone, Treo, Blackberry) Qualifications: Minimum of 2 years job experience preferred. Additional Information: Compensation: * $40-50k/yr based on experience * Career growth opportunity *Must be legally authorized to work in US. Local candidates only. </a> </div> ]]>

<![CDATA[Experienced Salesforce.com Administrator / Developer. Must be a certified ADMIN with experience using VisualForce, APEX and (optional) experience integrating between Salesforce and other platforms like SAP, PeopleSoft, etc. Should have fundamental programming skills in JAVA, web-development (HTML, XML, CSS, etc). This is a permanent position joining an existing team. Benefits, flexibility, salary negotiable. Need someone with several years experience doing web development and JAVA programming and at least 1-2 years experience working in Force.com. Again, Certification REQUIRED. If you don't have your admin cert, don't call, don't write, don't waste your time or mine.]]>

<![CDATA[Product Manager NaviNet, Inc Cambridge, MA About NaviNet: As America’s largest real-time healthcare communications network, it is NaviNet’s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation. About Our Product: NaviNet provides web access to a wide array of custom healthcare transactions. Our solution is used by over 800,000+ healthcare providers across the country. The web site provides efficiencies and cost-savings to both our health plan customers and the offices that use our product by converting paper and telephone-based workflows to electronic workflows that are accessed easily within a browser. In addition, NaviNet provides a number of value-add transactions with other healthcare software applications, such as care management, revenue cycle, and clinical systems. NaviNet features encompass a spectrum – from those that are jointly developed with our customers and partners, to those that are a common part of the NaviNet offering and are developed entirely by our staff. We maintain an extremely high level of customer and end user satisfaction by taking great means to ensure that our product meets our end users needs and truly makes the provider office more efficient. Whether working closely with a customer to deliver a custom workflow, or with internal staff to deliver a value-add feature, you will be expected to provide a high quality product. Position Purpose: The NaviNet business model is based upon a two-sided network; NaviNet’s capabilities connect program sponsors (e.g. health plans, other types of ‘trading partners’) to end users (people working at sites that deliver / administrate healthcare). This model is supported by platform, application and partner solutions that address administrative, clinical, financial and other provider community workflows, loosely described as solution domains. The Product Manager Team is accountable for making sure that their respective ‘solution domain’ is aligned to further the business objectives of NaviNet, working cross-organizationally to ensure the product is successfully introduced to the market and meets its stated objectives. Responsibilities: •Coordinate the holistic business management of products in a given solution domain. •Understand, quantify and communicate the needs of the market to the organization in the form of market requirements. •Collaborate with stakeholders to build business cases that justify investment in new product opportunities. •Drive product strategy and articulate the vision via product roadmaps. •Partner with Delivery around the development and deployment of products based upon prioritized requirement backlogs. •Analyze potential partner synergies for the product. •Continuously update stakeholders regarding ongoing product development. •Develop and implement a go-to-market plan, working with all departments to execute. •Weigh options and make decisions to keep the organization moving forward. •Create, capture, and share knowledge using internal knowledge management and communication tools. •Conduct win / loss analysis and ensure the operational health of deployed products. •Perform competitive analysis to understand and enable response to market threats. •Deliver industry thought leadership by speaking at industry and trade events. Requirements: •Ability to cover full spectrum of strategic and tactical product management activities. •Be a natural communicator; influence and mobilize in a cross-functional organization. •Strong technical, operational and healthcare domain knowledge. •Familiarity with product management discipline. •Be very comfortable with ambiguity and lack of clear definition. •Strong interpersonal, verbal and written communication skills, networking, presentation and negotiation skills. •5+ years product management experience •BS/BA required, or equivalent work experience]]>

<![CDATA[EnerNOC, the nation's thought leader in developing energy efficiency solutions, is seeking a high-octane Desktop Support Specialist to provide exemplary customer service to our internal user base. Based out of our Boston headquarters or San Francisco office, you will leverage your core understanding of Windows Operation Systems and supporting technology to enable the daily operations of our 400+ employees, located throughout North America and expanding into Europe. Day in and day out, you will enjoy broad exposure to many different technologies and the freedom to make your own day; with the assistance and supervision of our extremely talented IT team, you will self-manage your objectives and develop your own path to achieving higher career ambitions in the IT industry. Unlike many helpdesk positions which might pigeonhole you in Tier 1 support, as EnerNOC’s Desktop Support Specialist you will be responsible not only for fielding tickets and inquiries from end users, but for diagnosing the issues they face and providing quality solutions. Our rapidly growing, techno-savvy organization provides ample opportunities for upward mobility to those employees who apply their skills and enthusiasm to making a positive impact on the company. You are excited by emerging technology, you care about end users and the high performance of the systems you support; by joining the EnerNOC team, you will make an impact at a high tech energy and advance your career by leaps and bounds. Apply now! EnerNOC, Inc. is a leading developer and provider of clean and intelligent energy solutions to commercial, institutional, and industrial customers, as well as electric power grid operators and utilities. Our technology-enabled demand response and energy management solutions help optimize the balance of electric supply and demand. We are a phenomenal team of people that support the effective, economical, and environmentally-friendly stewardship of energy resources. We passionately pursue this goal daily by acting as market advocates, working with unparalleled integrity, pursuing the best cost-benefit opportunities for customers and our business, and remaining firmly committed to what we do. We believe our values and enthusiasm are contagious! As our Desktop Support Specialist, your mandate will be to provide timely and professional customer service to our four-hundred local and satellite employees. Your prior helpdesk experience, specifically supporting Windows Operation Systems and supporting technologies in a corporate environment, will give you the framework for demonstrating value on day one. Familiarity with incident management (ticketing) software and good prioritization skills will enable you to manage the high volume of requests processed by our Desktop Support team on a daily and weekly basis. You have impeccable written and verbal communication skills and a proven track record of providing excellent virtual support to satellite employees, which will make you indispensable to our expanding world-class team. New user provisioning has been among your chief responsibilities in past roles and your technical competencies include TCP/IP, DNS, DHCP, active directory, remote access software and smartphones support. Experience writing documentation, training users, and ensuring Sarbanes-Oxley compliance would be an asset to your candidacy, and you are hungry to expand your expertise by rolling up your sleeves and diving into work. Join EnerNOC today and help us continue to transform the way the world uses energy. To apply: <a href="http://hiring.accolo.com/job.htm?id=238094678" rel="nofollow">http://hiring.accolo.com/job.htm?id=238094678</a> ]]>

<![CDATA[Financial Information Systems (FIS) provides the necessary technology and resources to support the financial and administrative systems of the finance division and user community. FIS provides PeopleSoft financials, personal computer, network, security, web and other technical assistance to the departments within Finance. FIS is responsible to provide leadership in the advancement of systems, applications, software and other technology. FIS is also responsible for providing access to financial data, maintaining the integrity of the data, securing information, developing IT standards and establishing proper system and administrative controls. FIS is dedicated to deliver the highest level of technical support and service to enhance the performance of the division and individuals. The Information Technology Analyst (ITA) is primarily responsible for maintaining secure access to the Financial Reports on our Windows based financial report servers. This includes: <ul> <li>Handling the day-to-day security requests for adding and deleting users in an adequate timeframe, while maintaining and reviewing the report access log; </li> <li>Maintaining and auditing over a thousand security groups, local groups, files and folders;</li> <li>Recommending and developing security measures to protect information against unauthorized access, modification or loss by monitoring reports and system logs.</li> </ul> The Information Technology Analyst (ITA) is responsible for and will be the point person for all desktop support within the division, this includes: <ul> <li>Installing and configuring of desktops;</li> <li>Providing technical guidance in the area of desktop hardware and software;</li> <li>Responding to in-person requests, emails and voice-mails for desktop support;</li> <li>Resolving network connectivity and operating system configuration problems for local and remote users;</li> <li>Working closely with other members of the FIS staff in coordinating desktop support efforts as various projects and issues arise.</li> </ul> As part of the FIS Team this position, is responsible for providing support to the Senior Information Technology Analyst and FIS Manager as various projects and demands arise.<img src="https://rs.careerliaison.com/pixel/un89prb">Basic Requirements: <ul> <li>Associate's degree with at least one (1) year of related experience OR a High School Diploma/GED with at least three (3) years of related experience </li> <li>Must be experienced in all phases of desktop configuration, security and standards. In addition, must possess experience in maintenance and troubleshooting of desktop hardware and software (Windows XP, Vista and Windows 7), Microsoft Office (2003 and 2007), network infrastructure, networking protocols and design including Active Directory, and GPO implementation </li> <li>Must have a demonstrated understanding of basic web-related technologies and/or basic programming such as HTML, JavaScript, PHP, Flash, SQL or VBA </li> <li>Excellent interpersonal, communication (verbal and written), strong problem solving, customer service, and detail oriented skills </li> <li>Ability to communicate/work with people of all levels of technical ability; demonstrated ability to interact with a user community with varying levels of computer literacy and to learn and use new technology; ability to simplify technical matters and to explain them to non-technical people </li> <li>A high degree of integrity/ethics </li> <li>Ability to handle multiple tasks simultaneously </li> <li>Capable of working cooperatively, independently, or as part of a team </li> <li>General mobility and lifting up to 50 lbs.</li> </ul> Preferred Qualifications:The following are all preferred: a Bachelors degree in Computer Science or related discipline is ; A+ and/or MCP (Microsoft Certified Professional) Certification or equivalent work experience;additional experience with desktop hardware and software in a client server environment, Windows server and client administration (ACLs) and network protocols (TCP/IP); security and network best practices; experience in various web technologies such as Macromedia, Apache, PHP/HTML, Thinwire, or Fatwire; and basic programming skills in SQL, VBA, or other programming language. Special Work Schedule Requirements:Typical schedule for this position is Monday Friday, 9 5. In order to support the production operation, this employee may work in the evenings and weekends occasionally. PLEASE APPLY ONLINE AT: <a href="http://www.tufts.edu/hr/jobs" rel="nofollow">www.tufts.edu/hr/jobs</a> Tufts University is an AA/EOE employer and actively seeks candidates from diverse backgrounds. <a href="http://www.Click2Apply.net/un89prb" rel="nofollow">Apply Here!</a>]]>

<![CDATA[Company Description: Orgamation Technologies develops management software for the childcare and early education industry. We are committed to providing software that helps our clients manage their operations more efficiently and effectively. The company is at an exciting stage; it has a well-established product and customer base and it is very close to growth stage. This is a great time for hard-working and focused individuals to join the company. Job Description and Duties: We are seeking a Tech Support Engineer or a Customer Support Representative to work closely with our clients on implementation issues. The support person will be responsible for the following activities: • Customer support and training • Analyzing customer requirements • Providing solutions for customer needs • Testing and documentation Essential Skills and Qualifications: • Background in Software • Knowledge of databases such as MS Access or SQL (for Tech Support) • Excellent interpersonal and writing skills • Energetic and highly motivated • Ability to take responsibility in a leadership role Position starts as part-time. Please send a resume and a cover letter describing how you will fit the company and how this job will help meet your goals. For more information, please view our website at www.Orgamation.com. ]]>

<![CDATA[Boylston Staffing is looking for a Technical Support Specialist to assist computer system users. Will answer questions and resolve computer problems via phone. This is a temporary to hire opportunity paying $14/hr while temproary and $38K when permanent. The hours are 8:30am-5:00pm Monday-Friday. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Answer user inquiries regarding computer software or hardware operation to resolve problems. · Enter commands and observe system functioning to verify correct operations and detect errors. · Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications. · Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. · Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. · Confer with staff, users, and management to establish requirements for new systems or modifications. · Refer major hardware or software problems or defective products to vendors or technicians for service. QUALIFICATIONS: · Training in vocational school, related on-the-job experience, or an associate’s degree. Two or more years of related work experience. · Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. · Knowledge of principles and processes for providing customer and personal services. · Strong telephone and interpersonal communication skills required. · Ability to use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. ]]>

<![CDATA[Radio Solutions, Inc. is a fast growing two-way radio communications provider and an authorized dealer for Motorola, Tait, Vertex-Standard and many other manufacturers. We design, sell, install and service radio communications systems for public safety (police and fire departments), government and large business organizations in Boston area. We have immediate openings for service technicians, systems engineers and an installers. Responsibilities include setup, testing, installation and support of two-way radio, IT networks, and microwave equipment and systems. Specific product training is provided for the right applicant, however, formal training in electronics, good soldering skills and experience in electronics field is required. The applicant shall be able to demonstrate knowledge of basic electronic principles, electronic circuits and components. The applicant shall be familiar with radio communications / RF concepts. Computer networking and IT background a plus. FCC GROL / NABER certification a plus. We are looking for an enthusiastic personality with passion for electronics. Radio Solutions, Inc. offers full benefits package including health insurance and profit sharing plan. Interested applicants should reply with their resumes. All applications will be treated with strict confidentiality. 781-331-1008]]>

<![CDATA[High-growth start-up looking to fill several Junior Technical Support positions. PRIMARY RESPONSIBILITIES: * Monitor and maintain VPS (VWware) systems throughout the day * Responsible for resolution and customer satisfaction, diagnosing and troubleshooting issues. * Work with the Configuration and Engineering teams to effectively communicate the status of outstanding issues and problems * Help maintain the production and test environments, including application troubleshooting, configuration file maintenance, and server configuration and installation * Perform other duties as requested and related to expertise EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience. NECESSITIES: * Excellent research, analysis, and troubleshooting skills * Ability to work independently and in a team environment * Exceptional interpersonal and communication skills * Must be detail-oriented, thorough, and vigilant Preferred: Microsoft Certification Please visit: www.bostontechnologies.com ]]>

<![CDATA[ Position Overview: In the Senior Technical Support Engineer role, you will be the highest point of contact for our clients in resolving highly complex technical and application related inquiries regarding Bullhorn’s software product. As a team leader and mentor, you will strategically partner with our clients and work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support. Responsibilities: •Collaborate and consult with enterprise clients to resolve highly complex software and technical issues •Partner with clients and help them optimize the way they use Bullhorn •Lead strategic projects as needed •Extensively research and document customer software and technical issues •Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Technical Operations, Software Engineering and Quality Engineering teams as needed. •Assist and mentor Analysts in researching, resolving and documenting customer issues •Act as the liaison between Senior Technical Analysts, Technical Operations and Quality Engineering teams •Mentor, train and educate Analysts on technical subject matter and problem solving skills •Escalate trouble tickets and priority issues to management as appropriate Skills and Experience: •B.S. in Computer Science, Engineering or Mathematics from an accredited University or College •5+ years experience in Network Administration or Quality Engineering and Support Engineering •2+ years of SQL scripting experience •Experience providing API guidance •Must be a highly creative, curious technologist and problem solver •Must have excellent listening and research skills •Must have strong documentation skills, verbal and written skills •Must have the ability to empathize with customers and convey confidence •Must have a deep understanding of networking and Internet connectivity •Must have a deep understanding of email technology (SMTP, iMail, LDAP etc.) •Must have experience supporting and troubleshooting e-mail applications •Expert-level knowledge of Microsoft Word, Excel and Outlook •Strong understanding of relational databases •Must have experience supporting a hosted, enterprise mission-critical application •Must have programming experience About Bullhorn Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn's customers achieve the highest placement rates in the industry. By enabling recruiting, sales and management to live and work together, Bullhorn synchronizes sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,500 firms and 15,000 users worldwide, including some of the largest global staffing firms, partner with Bullhorn to meet the employment demands of the global economy. For more information, visit www.bullhorn.com or call +1(888)GoLive8. Bullhorn offers a competitive compensation package that includes base salary, bonus, paid vacation, medical/dental/vision plan, and 401K. To apply for this position, please send your resume to jobs@bullhorn.com For a list of open positions here at Bullhorn, please visit our website: www.bullhorn.com ]]>

<![CDATA[Computer Technician/Office Help Computer technician/Office help needed for an established and growing environmental contractor based in Canton, MA. Work in an office and field environment. Core business is collecting and cataloging large amounts of digital video of underground utilities for our engineering and municipal clients. Duties: 1. Collect field data from personnel, managing/storing data on network, burning digital video and database to DVDs, printing and binding hardcopy reports and transmit to customers. 2. Perform QA/QC on field data. Interface with customers concerning data requests. Interface with field personnel. 3. Resolve/repair computer related issues with office and field staff. Skills: 1. Person must be capable of working in a team atmosphere, communicate effectively and multitask. 2. Knowledge of Microsoft office suit required. 3. Knowledge of Microsoft Access a plus Please fax resume to (781) 781-2473 or call 800-422-0815. Ask for John. ]]>

<![CDATA[POSITION DESCRIPTION Position Title: Senior Technical Analyst Effective Date: February 2010 Department: Information Technology Reports To: Vice President, Information Technology Position Description: The position is responsible for the firm wide design, implementation and support of infrastructure, voice and the data communication networks and datacenter facilities in addition to the availability, scalability, security, documentation, and business continuity of all Sentinel’s business systems (email, financial and hr systems, remote access services, customer applications, etc.) and databases. The role is accountable for systems / infrastructure research and design, project planning, implementation of new/enhanced server based technologies, network and data security, business continuity, infrastructure monitoring and performance metrics, in addition to a exemplary level of customer service to internal clients. The incumbent participates in the overall planning, organization and change control processes related to the development and implementation of business aligned standards and best practices. Major Responsibilities: 1. Systems and Infrastructure Design and Management (35%) • Accountable for strategic and operational systems/architectural design, planning and cost estimation. • Provides operational project management in a manner consistent with IT and firm standards. • Develops and manages firm-wide technical infrastructure, voice/data communication networks and datacenter facilities, to support business applications and services. • Establishes and maintains efficient and effective change control management for systems and infrastructure. • Works with IT Vice President to support the business goals by assessing technical needs, recommending clear program and related project goals. • Performs research and analysis on industry trends, competitors, business and IT products and makes strategic and tactical infrastructure related recommendations. • Ensures that all system/infrastructure technology assets (e.g., servers, storage devices, network switches, etc.) are tracked and that periodic audits are performed to ensure that information is accurate. • Manages vendor relationships for system/infrastructure support services. • Responsible for maintaining system and infrastructure related budgets and the forecasting of future technology needs. 2. Business Continuity and Availability Design, Implementation and Maintenance (15%) • Responsible for the business continuity of all of the firm's system and network infrastructure and, in collaboration with applications staff, the recovery of business applications and databases using the disaster recover site and other methods. • Responsible for all backup and restore systems and procedures. • Responsible for the capture and reporting of availability trend analysis (e.g., application up time from a client perspective). 3. Systems and Infrastructure Documentation, Metrics and Organization (25%) • Works with Vice President of IT to identify, prioritize & scope projects and initiatives as they relate to strategic business goals Define, recommend and implement procedures/guidelines for implementation and support processes Responsible for service level performance metrics for all system and infrastructure elements (e.g. disk utilization, server capacity, network performance) • Evaluates current business processes and identifies gaps with industry benchmarks and current trends. • Develops and delivers recommendations for implementing proposed system and IT process changes to the Vice President of IT • Responsible for the documentation of system and network configurations Documents relevant problems/issues and resolutions to ensure transfer of knowledge to the IT staff and/or Sentinel clients as needed 4. Technology Support Assistance (25%) • Provides mentoring and hands on technical assistance to IT staff to meet departmental project goals and firm business objectives. • Troubleshoot hardware and software problems escalated from the Client Services Group • Provides Level II client support. • Provide coverage for Client Services Group Staff as required Knowledge Skills and Abilities: Education: • BA/BS • Technical and project management certifications preferred Experience: • Minimum of six to eight years progressively responsible experience providing technical design and support in mission critical environments. • Hands-on technologist with expertise as a mentor and counsel to technical staff. • Must have proven success managing complex projects in a collaborative, team oriented environment. • Thorough knowledge of planning, designing, implementing, managing, and troubleshooting data and voice networks, data security, hardware, peripherals, and management tools. • Two plus years experience managing a Citrix and thin client environment. • Must be able to administer enterprise backup solution. • Experience in the financial industry a plus. Software and Skills: • Network infrastructure design and implementation experience • High availability and business continuity design and implementation experience • Data center design and implementation experience • Windows 2003/2008 Server • Active Directory security and group policy • Exchange 2003/2008 and SPAM filtering technologies • Microsoft SQL experience (Oracle experience a plus) • Commvault data backup systems • Tape libraries and backup to disk solutions • Storage area networks and related infrastructure (Netapp, HP) • Virtualization techniques and technologies • Citrix Presentation/XenApp Server and thin clients • Current LAN and WAN IP network technologies • Firewalls and firewall configuration and load balancer technology • Network and system monitoring and alerting tools • Telephone system administration and support experience, • Vendor management • Contract negotiations • Outsourced services management experience • Financial LOB Applications Mental/Physical Requirements: • Fast paced multiple location environment, multiple tasks and demands • Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional and efficient manner • Ability to work effectively and to interact with clients, as well as third-party vendors and service providers Additional Requirements: • On call 24x7 cell phone rotation • Night and weekend work as required • Business continuity 24x7 if required • Must be able to check on systems, backup and email remotely Disclaimer: This description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. Management retains the discretion to add to or change the duties of the position at any time. Company Background: Sentinel Benefits & Financial Group employs more than 140 benefits professionals who serve more than 2,700 clients throughout New England and the U.S. From our conveniently located offices in Reading, MA and Rumford, RI you will enjoy a team-oriented work environment. Recognized as one of the largest privately-owned benefits firms in Massachusetts, Sentinel is looking for the right people to join our talented, professional team. Our Culture: Our people care about our organization. We are a company with a mission to be the best in our industry. Being part of this company means that you are part of something special. Sentinel Benefits & Financial Group offers paid vacation, 9 Holidays and 1 floating holiday, company sponsored medical insurance, life insurance, AD&D, short and long-term disability, 401(k) Plan and free parking. Sentinel Benefits & Financial Group is an Equal Opportunity Employer. Interested candidates should mail, fax or email a resume to: Human Resources Sentinel Benefits & Financial Group 55 Walkers Brook Drive, Suite 100 Reading, MA 01867 Fax: (781) 213-6726 Email: hr@sentinelgroup.com Subject Line: Senior Technical Analyst For further information, please check us out at www.sentinelgroup.com. ]]>

<![CDATA[ Carrier Corporation, a subsidiary of United Technologies Corporation (NYSE:UTX), is the world's largest solutions provider of air conditioning, heating and refrigeration equipment for commercial, residential and transportation applications. A global organization, we have 43,000 employees worldwide and annual revenues in excess of $10.6 billion. We have a world wide network of independent distributors and dealers, who sell, install and service Carrier products in more than 172 countries on six continents. Our products are globally designed and engineered and manufactured in 85 facilities around the world. We are at the very forefront of the industry, developing exciting new products that make use of advances in computer and Internet technology, developing ever more environmentally safe refrigerants and dramatically reducing the power requirements of our products. Willis Carrier invented modern air conditioning over a hundred years ago. Today Carrier Corporation leads the world in the manufacture and sale of heating, ventilating, refrigeration, air conditioning and HVAC systems and products. Sensitech Inc., a business unit of Carrier Corp., is looking for a Senior Technical Services Rep for our corporate office in Beverly, MA. Assists customers by providing phone support and troubleshooting of Sensitech products, computer hardware, software and servers Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties Process Improvement (`3 Participate in Technical Service team process improvement activities designed to improve service quality and proactively address product/customer issues Periodically review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech(`9s Quality System Ability to learn and conduct electronic fault finding to component level Knowledge and experience in measurement equipment such as Oscilloscopes, Multimeters and Spectrum Analyzers Researching, responding, and resolving various customer inquiries received via telephone, e-mail, and voice-mail. Ability to learn the company(`9s products and applications Speak to the end user at their level of expertise to solve problems via face to face interaction, telephone, and/or e-mail Collaborating with internal departments ensuring that major technical support issues are properly addressed Information Technology Experience o Network (LAN/WAN) administration o Working knowledge of TCP/IP protocols, internet connectivity o Windows administration o Workstation support o Basic understanding of the principles of network security o Understanding of the following technologies XML, Visual Studio 2005, NET Framework, MS SQL Server, HTML, Javascript, Web services/SOAP JOB REQUIREMENTS: Minimum of 2-years in a customer service/technical support field with direct customer contact Experience in building, upgrading, and troubleshooting systems is required Technician certification (CNE, MCP, A+) or a Bachelors Degree in CS or Electrical Engineering preferred MCSA is desirable Strong communication skills, ability to handle customers with tact and patience Hand-on expertise in administration, implementation and support of Microsoft environment including Windows 2000/XP/2003, IIS, TCP/IP, and SQL 2000/2005 Must have strong attention to detail, analytical, and problem solving skills Strong organizational, writing, and documentation skills Ability to multitask, respond quickly, and follow established procedures Mix of languages, platforms, and/or operating systems in work history Strong experience testing on the Microsoft platform www.sensitech.com To Apply for this position, please <a href="http://carrier.contacthr.com/15360852" rel="nofollow">CLICK HERE</a>]]>

<![CDATA[Exciting ground floor opportunity to be part of a growing and innovative company. Responsible for resolution and customer satisfaction, diagnosing and troubleshooting issues. Bonus if you have a particularly strong aptitude for in home networking and internet troubleshooting and a thorough understanding of MS Office Applications. Please be certified in MCP/MCDST: XP or MCTS: Vista or MCITP: CST or MCSE: 2000. Not necessary but preferred: Microsoft Office Specialist. Please apply if you have the above and are excellent in Desktop Operating Systems, Networking and Internet and have top of the line phone skills. Please send resume. Work and training begin soon. You will be contacted within 24 hours if we are interested. ]]>

<![CDATA[As a world leader in 2D and 3D design, engineering, and entertainment software, Autodesk delivers the broadest product portfolio, helping over 9 million customers, including every member of the Fortune 100, to continually innovate through the digital design, visualization, and simulation of real-world project performance. From architecture, manufacturing, transportation, and utilities to telecommunications, video games, television, and film, Autodesk customers are leading the 2D and 3D design world by improving their design processes through increased efficiency and productivity. In fact, the last 14 Academy Award® winners for Best Visual Effects used Autodesk® software. By enhancing collaboration and communication and digitally improving the real-world performance of projects before they are built, Autodesk customers are solving their business challenges, avoiding costly rework, accelerating project cycles and time to market, and ultimately gaining competitive advantage. Title: Civil Engineer Frontline Specialist #100000004R Location: home residence office location Location Area: Boston Role/Purpose Autodesk Technical Specialists participate in all phases of the sales cycle by working closely with the sales team to demonstrate how Autodesk solutions help customers address issues and achieve business goals. The Autodesk Technical Specialists propose solutions based on their strong industry knowledge, in-depth product knowledge, and business acumen. They thoroughly understand the capabilities of the Autodesk solutions and the business benefits customers can realize by implementing those solutions. An Autodesk Technical Specialist functions as a trusted advisor to the customer. The Frontline Technical Specialist primarily engages with customers, sales teams, and channel partners utilizing internet conference technology. The Frontline TS is the first point-of-contact for sales teams and channel partners for specific application presales inquiries. They may assist in matching a solution to customer's needs, direct teams to appropriate resources, or deliver web-demonstrations to the customer. The Frontline Technical Specialist capitalizes on inherent high energy and charisma to support the Autodesk Personality Programs and is responsible for leading all technical aspects of Autodesk Sales campaigns. S/he uses in-depth industry and software knowledge to uncover customer business issues earning status as a trusted advisor with the customer. As a thought leader and cutting edge innovator, the Personality Programs TS presents to all levels in the customer base as well as Channel Reseller Partners, from executives to end users, in order to facilitate customer understanding of Autodesk's products and services. S/he presents products while evaluating areas of opportunity for expanded implementation of Autodesk solutions. Principle Duties and Responsibilities: * Acts as first point-of-contact for technical presales needs of channel partners and Autodesk sales teams. Proactively engage partners in support of sales strategies and campaigns. Respond to partner and sales team technical sales inquiries via email and phone calls with appropriate follow-up through resolution . Inquiry resolution may include direction to appropriate technical sales resources, conducting customer discovery calls or web-demonstrations, or answering technical presales questions. * Communicates product features and benefits in pre-sales situations. Present Autodesk products in a professional, engaging manner to prospective customers primarily in the form of web-presentations. Presentations may also be live as the opportunity demands. Also provides customer consultation, support and product presentations at industry specific trade shows. Present the proposed solutions and relate them to the customer's business issues. Perform analysis and lead discovery of adjacent opportunities. Investigate, uncover and understand a customer's business issues. Identify areas of opportunity for customer process improvement. Identify and propose options for improvement or resolution of customer issues and relate those solutions directly to the customer' business goals/issues. * Provides product demonstration assistance in customer facing events. Conduct professional product presentations and demonstrations in-person at live events including large Autodesk-hosted events (Autodesk University, One Team Conference, Product Launch Events, etc.) as well as smaller territory sales, reseller-hosted or user group events. Present at major conventions (URISA, ASHTO, SIGGRAPH, ASHRAE, AIA, Green Build, etc). * Works with Autodesk Marketing Teams to ensure appropriate technical messages and content. TS should provide pro-active involvement in marketing material creation for both the Technical Marketing Managers and Autodesk Field Marketing. Ensure that datasets and related scripts are prepared correctly. Messaging should be clarified and refined to include key features and functionality. TS should influence the marketing messages with fresh ideas from the field. TS should review content and offer guidance on webcast topics, developing reseller workshop materials, tour event content, and marketing copy. * Creates online presales content. Creates online content - including AVIs, podcasts, vignettes, PowerPoint presentations and other media. Develop content and present regular webcasts in support of sales strategies and marketing campaigns. * Provides post-sales support escalation assistance as needed. TS may be requested to provide technical support escalation assistance on a limited basis. TS should involve existing support channels including Autodesk Authorized Resellers and internal support mechanisms and maintain engagement to ensure issue resolution. * Acts as the face and voice of Autodesk solutions. Must be willing to become a 'public personality' - for example, photographs are leveraged in all outbound marketing materials. Must represent Autodesk in a highly professional manner at all times as part of Autodesk's corporate branding initiatives. Evangelizes the Autodesk product line and corporate story and represent Autodesk as a professional technology corporation. Technical Specialists will establish and maintain a tight connection with the industry community by pursuing industry affiliations, actively evangelizing in user communities as well as the education space. Required Skills and Experience * A Civil Engineer, Senior Designer or Civil CAD Manager with: * At least 5 years of design experience in the Civil Engineering industry * Bachelor degree in Civil Engineering required / professional registration preferred but not required. * Practical design experience in one or more of the following fields of Civil Engineering: * Roadway Design / Transportation - including new roadway design, existing roadway rehabilitation and/or roadway widening. * Site Design including commercial and/or private design projects including Residential subdivision design, big box retailer and strip mall design and municipal facility design. * Utility Design - Layout and design of Storm Sewers, Sanitary Sewers, Open Channel Flow, Watershed Runoff and Detention/Retention pond design. * Construction Engineering - including the planning and execution of the designs from transportation, site development, hydraulic, environmental, structural and geotechnical engineers, survey * Environmental Engineering - Experience in wetland mitigation and restoration as well as knowledge of sustainable design best practices. The candidate should possess: * Excellent oral communication, writing, and presentation skills - including comfort with large audiences. * Strong teamwork building / relationship management skills. * Works independently and can manage multiple priorities. * Technical sales experience a plus. * Ability to travel frequently (25% of time). Software knowledge and capabilities: * Working knowledge of CAD design programs such as: * AutoCAD, Micro Station * Working knowledge of Civil Engineering/GIS Software such as: * Autodesk Civil 3D, Autodesk Land Desktop, Civil Design and Survey, AutoCAD MAP 3D * Bentley Geopak, InRoads, Powercivil or MXRoads * Carlson Civil Design Packages * ESRI products Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six-week sabbatical after four years of employment, domestic partner policy, ongoing employee training and development, flexible work hours and more! If you are an extraordinary person who strives for excellence, please submit your resume online at <a href="http://www.autodesk.com/careers" rel="nofollow">http://www.autodesk.com/careers</a> - Job Req #100000004R. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce. ]]>

<![CDATA[We have an immediate opening for a Technical Support Specialist. Your responsibilities would include: Onsite installation, training, support, and repair of our computer based systems. Provide technical phone support to our customers and computer based remote support. Prepare computer equipment for shipping REQUIREMENTS: • Excellent Customer Service & Time Management Skills (including situation evaluation and ticket prioritization) • Excellent Communication Skills (Written and Verbal) • Ability to handle large phone call volume and multi-task • Knowledge of Microsoft software and ability to learn new software package • Track all work within the call management system • Perform hardware and software upgrades, as approved • Participate in professional development and training opportunities as appropriate. • Other duties as assigned. QUALIFICATIONS: • Detailed knowledge of computers and peripherals • Detailed understanding of the Microsoft Windows operating systems, and experience with a wide range of applications and hardware. • Familiarity with basic LAN topology and client/server computing environments • Knowledge of various general software products, including MS Office • Minimum 3-5 years experience of supporting end-user computing • High level of discretion in dealing with sensitive and confidential information • Ability to work independently as well as a member of a team • Ability to independently identify, research, balance, prioritize and troubleshoot technology projects and issues • Ability and willingness to lift, move, and setup computer hardware and peripherals • Rigorous attention to detail and keen problem-solving skills • Demonstrated and persuasive written and oral communication, organization and presentation skills. • You must be neat in appearance. • Have the ability to work with customers directly • Have a GREAT driving record. Some travel out of state and overnight stays may be required. Have any Point of sale experience is a BIG PLUS! About us: We are a growing technology driven company with over thirty years of experience delivering high quality products and services to clients in local, national and International markets. ]]>

<![CDATA[Technical Support Technician We are looking for a bright and motivated individual who will perform the following tasks: * Video Conferencing Support * Machine Imaging * Telephone Setups and Support * Hardware Inventory Management * Network Printer Support * Other duties as assigned Work will be done in the field and within the ticketing system. At least 1 year experience in an IT-related role is preferred. This is an entry-level, full-time position. Must have superior communication skills (written and verbal). Bachelor's degree preferred. Must be able to lift 50 pounds. ]]>

<![CDATA[Small computer company on the south shore has an opening for a Part Time (approx. 20 hours/week) Experienced Computer Technician (Min.2 years computer repair and network experience). Must look/act professional, be able to work independently and speak English well. The ideal candidate will possess working knowledge of: Computer / server repair and upgrades (in-house and on-site) Maintenance support and concepts Low and high-end data backup solutions System reinstalls (manual and automated) Driver installation for all OS’ (local and remote) New / refurbished computer sales and builds Networking (wired and wireless w/security), firewall and securities Data and printer sharing (server and local) OS support (MS Server ALL / MS Vista ALL / XP ALL / 7 ALL / Blackberry) Other requirements: drivers license and tools for on-site work. About US: In business for over 10 years, we are a growing professional company providing support for both residential and commercial clients. From the home user (1 – 2 computers) who needs a wireless setup / printer setup / virus removal to commercial customers (50 – 150 computers) who needs network troubleshooting / new system roll-outs / exchange problems / switch and router replacement. Other duties include In-house/bench work, remote support and general customer service. Please email your resume. ]]>

<![CDATA[About SmartSource: SmartSource is an emerging leader as a SaaS provider of e-marketing automation products and services. Our applications enable our clients to define, build and manage leading-edge marketing solutions. Our focus is on automating “best practice” marketing processes. We are experiencing rapid growth as a result of our innovative products and the expertise we bring to our clients. Position Summary: This is a mid-level position. The Technical Services Specialist is responsible for completing various advanced technical tasks for clients in support of their on-line marketing applications. Primary duties include using our applications and tools to create advanced configurations for email marketing campaigns, complete workflows, handle simple to complex ad-hoc data requests as well as provide application support to clients. This person will also assist our Marketing Services Specialists with preparing e-marketing broadcasts to our full service clients. Essential Responsibilities: • Completes complex e-marketing campaigns and configurations with advanced HTML/XML • Completes workflow preparations • Performs simple to complex data requests • Completes email and on-line survey preparation activities for clients on a daily basis • Manages multiple client production schedules, prioritizes workload • Communicates directly with clients and management to coordinate projects • Works with clients to clarify information to ensure work is completed accurately • Demonstrates strong organizational skills to meet all objectives expeditiously • Troubleshoots daily production issues as they arise, escalates issues as necessary • Follows outlined quality assurance procedures, closely manages details of all work performed • Reports any quality-related or client-related issues to management, resolves outstanding corrective action items as they arise • Professionally represents SmartSource to assigned clients, builds client relationships • Helps foster a team approach to meeting objectives of our clients • Participates with the department re-engineering efforts to increase efficiencies Required Computer Skills: • Advanced HTML • Macromedia Dreamweaver, CSS, SQL • VB.Net, XML a plus Qualifications: • Previous second level/Tier 2 customer service in a software firm • Excellent written and verbal communication skills • Detail oriented • Bright, energetic personality • Proven ability to organize, prioritize and complete multiple tasks within a tight timeframe • Ability to follow defined procedures as well as learn and implement new procedures • Creative approach to problem solving ]]>

<![CDATA[GENERAL SUMMARY OF DUTIES: The Operations Support Analyst will be responsible for monitoring and maintaining the infrastructure used to process healthcare EDI batches and transactions, ensuring solid and reliable communication with payers, troubleshooting connection and processing issues, and helping to maintain the office servers, desktops, and network environment. The ability to multitask and work both independently and within a team environment is critical to the position. ESSENTIAL FUNCTIONS: • Monitor and maintain EDI batches and real-time transactions throughout the day • Identify, troubleshoot, report, and resolve all issues related to EDI processing • Resubmit or reprocess EDI batches as necessary • Work with Client Services and Engineering teams to effectively communicate the status of outstanding issues and problems • Work with payers and clearinghouses to resolve connection issues and other failures • Help maintain the production and test environments, including application troubleshooting, configuration file maintenance, and server configuration and installation • Help troubleshoot and resolve desktop environment issues • Respond to after-hours pager for critical network and EDI processing issues • Perform other duties as requested and related to expertise EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience. EXPERIENCE/SKILLS: • Minimum of 1 – 3 years experience in a technical position such as technical support, IT, quality assurance, or software development. • Excellent research, analysis, and troubleshooting skills • Experience with XML transformation and manipulation • Knowledge of healthcare EDI file formats and processing requirements • Must be detail-oriented, thorough, and willing to work problems to completion • Experience with Microsoft Office and Windows Explorer, including end user troubleshooting. • Familiarity with ticket tracking and resolution systems. • Basic knowledge of networking and dial up hardware • Ability to work independently and in a team environment • Exceptional interpersonal and communication skills ENVIRONMENTAL/WORKING CONDITIONS: • Normal busy office environment. • Occasional evening or weekend work. PROCEDURE FOR CANDIDACY: Please apply via link: <a href="https://home.eease.adp.com/recruit/?id=494486" rel="nofollow">https://home.eease.adp.com/recruit/?id=494486</a> ]]>

<![CDATA[IDG is currently seeking a Sr. Desktop Support Analyst with 4+ years solid experience, with a strong working knowledge of current industry standards and practices. Responsibilities include: responding to day to day Technical Support requests; troubleshooting and solving Technical Support issues; software installation and configurations; printer maintenance and support; troubleshooting WAN/LAN and wireless connectivity issues; new PC installations; PC upgrades. Job Requirements : Qualifications of the ideal candidate are: senior level experience troubleshooting, installing & connecting equipment and software; demonstrate strong technical skills; well versed in the installation and maintenance of the Microsoft Windows Operating Systems, XP, Vista and Windows 7, with experience in MAC OS.X; application support experience with MS Office 2003/2007 Suites, MS Exchange, Symantec, Lotus Notes; experience in desktop imaging ; experience with Handheld devices such as Blackberry; working knowledge of networking elements, CISCO and VPN technologies; Knowledge of remote support tools; high aptitude for technical problem troubleshooting and resolution implementation; demonstrated excellent interpersonal/communication, multi-tasking, and organizational skills; flexibility to meet identified business needs; possess the ability to take direction and show good judgment/time management when escalating issues; keen attention to detail and follow through; excellent communication and customer service skills; ability to work after hours during scheduled maintenance; Proven experience and success working effectively with people at all levels of an organization, Relevant and Microsoft certification a plus. To register and apply directly to this position, please follow: <a href="https://idg.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=132&lcid=en-US" rel="nofollow">https://idg.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=132&lcid=en-US</a>]]>

<![CDATA[ <center> <h2> Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business? </h2> </center> SupportSpace is looking to expand their Expert network. - Provide Virtual Technical Support. - Make Money. - Work Anytime, Anywhere. - As an IT Shop, Expand Your Business. Who is SupportSpace? Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks. Some of our partners: Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support. Why should I become a SupportSpace Expert? • Create your own work schedule. • Gain credibility by joining the #1 online technical support community. • Make money while we provide the customers and platform. • Get recognition and visibility with customer reviews. • Help customers who seek technical expertise. How does it work? Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge. Get SupportSpace Certified > Provide Tech Support to Customer > Make money Compensation? Compensation is a fixed price based on the type of service you provide. SupportSpace Experts can make more than $4,000 US a month depending on commitment level. Requirements? We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types. Service Types: • PC Software Support Windows XP & Vista • MP3 players (iPod, Zune, etc.) • Anti-Virus • Mobile cell phone devices • Backups • Microsoft Office • Firewalls • Anti Spyware • Internet • Cameras • Networks • And More... Apply Now: Go here to begin the SupportSpace Certification process: <a href="http://www.supportspace.com/support/becomeAnExpert.s2" rel="nofollow">http://www.supportspace.com/support/becomeAnExpert.s2</a> If you have any questions, email: certification@supportspace.com Other Relevant Links: SupportSpace Service Site: <a href="http://www.supportspace.com/" rel="nofollow">http://www.supportspace.com/</a> SupportSpace Corporate Site: <a href="http://corporate.supportspace.com/" rel="nofollow">http://corporate.supportspace.com/</a> ]]>

<![CDATA[Please read this posting in its entirety. Our company is a leader is the online dating and social networking industry for gay men around the world. Our 100 person company and suite of websites serve over 4 million users around the globe, including a website containing user-generated explicit adult content. If you are not comfortable with adult content, this position is not for you. For more information about this position or to learn more about our company, visit www.online-buddies.com. No phone inquiries please! The Senior Windows / Mac System Administrator is responsible for implementation, maintenance, security, and troubleshooting of Windows- and Macintosh-based internal systems ensuring uninterrupted day-to-day operation of the Company, and leads operational monitoring of the company’s primary Web presence. The Senior Windows System Administrator also oversees the help desk staff. Essential Duties Include... • Administer office servers, workstations, laptops, wireless networking, and VoIP NBX phone system • Purchase computers, network hardware, peripheral equipment, software and related supplies • Coordinate all monitoring activities for the production website, including on-call schedules and escalation procedures • Maintain compliance with requirements of security and financial IT auditors, including software licenses, security and backups • Manage Active Directory/Kerberos-based host security, file permissions, and file system integrity • Implement and monitor backup and disaster-recovery systems • Establish and enforce technology-related purchasing policies • Centralize and maintain wiki (SharePoint and/or similar tools) for ease of access to updated company documentation • Monitor all office technology resources from purchase through end-of-life, maintaining optimal configuration • Audit all fixed assets and manage flow of work in the Help Desk team Education and Training Required... • Bachelor’s degree in Computer Science, Engineering or related technical discipline • MCSA/MCSE Certification a plus Skills & Competencies Required... • 5 years of experience in Windows server administration; Linux administration a plus • At least one year experience managing / mentoring a small help desk team • Active Directory and Group Policy planning and deployment • Windows Server 2003/2008, Windows XP, Windows Vista • Microsoft Exchange 2003/2007/2010, Blackberry Enterprise Server and Microsoft Office Communicator • Mac OS in a corporate environment • Solid knowledge of monitoring tools: System Center, Nagios, Cacti, Snort, Ganglia • Cisco PIX/ASA firewall, VPN, SANs, DHCP, RADIUS, SNMP, VMware ESXi, VMware Fusion, SharePoint, SQL Server, BackupExec, Symantec, Sophos Anti-Virus, Microsoft WSUS, CITRIX • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations • Proficiency in project execution and follow-through with a high level of detail, with demonstrated presentation skills • Solid organizational skills: ability to multi-task, prioritize, meet multiple deadlines, and have a willingness to work long hours • Ability to collaboratively and constructively work with technical professionals and vendors • A commitment to outstanding quality and reliability, and the initiative to remain current with new technologies • Must be able to communicate technical information to non-tech-savvy employees. • Knowledge of and experience with PCI compliance a plus]]>

<![CDATA[ About Retail Solutions, Inc (RSi) Retail Solutions applies science to retailer data. Retail Solutions develops and delivers a comprehensive suite of Software-as-a-Service (SaaS) solutions that turn retailer data, such as point-of-sale (POS), supply chain, merchandiser feedback and EPC data into actionable visibility into the store and onto the shelf. Leading companies such as Anheuser Busch, Colgate-Palmolive, Gillette, HP, Kao Brands, Kraft, Procter & Gamble, Schering-Plough Corp., and Unilever trust Retail Solutions to grow their retail sales, maximize in-store operation productivity, plan and execute more effective promotions, reduce their costs and join efforts with retail partners to improve shelf availability and consumer satisfaction. Please visit <a href="http://www.retailsolutions.com" rel="nofollow">http://www.retailsolutions.com</a> for more information. Analytic Consultant Job Description The Senior Analytic Consultant is responsible for driving all phases of RSi’s most strategic customer projects, primarily related to out-of-stock reduction and improved promotion execution - from statement of work definition to project completion. These highly visible projects are typically sponsored by Vice Presidents at the world’s very largest consumer products manufacturers and often involve collaborative work with their retail partners. Primary Responsibilities • Lead collaborative strategic projects with key customers using RSi software and analytical techniques to quantify the extent of lost sales due to out-of-stocks and/or poor promotion execution along with measures of their primary failure modes and root causes • Perform business process mapping and engineering in support of pilot tests that will scientifically demonstrate ROI to the customer • Manage customer expectations and RSi deliverables while maintaining the continuously high customer satisfaction that RSi is known for • Capture feedback from customer engagements to continuously improve RSi’s service offerings and drive requirements definition for enhancing RSi’s analytic applications Skills and Experience Required • BS Degree with 0-2+ years relevant supply chain, operations, category management studies or related experience preferably in the consumer products or retail industries • Strong analytical and data analysis skills demonstrated by experience and references; experience developing data-driven analytical models of various operations / policies • Excellent oral and written communication skills • Strong presentation skills, particularly with customers present • Excellent people skills • Software skills such as Excel (required), Access, VBA, SQL, Monte Carlo Simulation, Matlab, etc. are highly valued • Working knowledge of related enterprise software applications (e.g., SAP, i2, Retek, SAS, Cognos) is highly valued Growth opportunities abound in this rapidly-growing, fast-paced and innovative company. A successful individual may have the opportunity to fully manage key customer relationships, lead a service offering, manage an industry segment, and/or take on product management responsibilities for RSi applications. This job opportunity requires up to 20% travel is located in Cranston, RI. ]]>

<![CDATA[NBM is seeking motivated and knowledgeable professionals to enhance our growing team of technicians. Candidate must have experience servicing and networking copiers, printers and scanners. Excellent opportunity for growth to supervisor and management positions. NBM offers on-going factory training, excellent salary and a full benefits package.]]>

<![CDATA[Looking for experienced computer technicians to join our team of nationwide independent contractors. Currently we're looking for Boston technicians to join our team. In this economic times, every little bit of extra income can help. We're looking for experienced technicians who are self starters and wouldn't mind making an extra few hundred dollars a month doing work on the side for our company. We're currently looking for 2 part-time technicians in the Boston metro area. One with availability during the day, and one with availability after 4pm and on weekends. Technicians will be assigned tickets in Boston and will do onsite computer repairs, virus removals, hardware replacements and other typical computer services. We are looking for technicians who are currently employed and only want part-time work. Due to the nature of this business, we'd prefer to have employed technicians who aren't counting on our tickets to pay next months rent. Our happiest technicians have jobs they like, but just like the extra income that working with us provides. Our ideal candidate would have at least 3-5 years of experience. Live in a central location to most areas of Boston(our coverage range is 40 miles from your location). Have some flexibility during the week and on Saturdays. We typically do a fair mix of desktop versus laptop repairs, and commercial versus residential repairs. The pay is $20 an hour per billable hour, payable in quarter hour increments with a minimum of one hour billable for every appointment. In addition you'll receive a $10 destination fee for each appointment as well. Due to the nature of this business, some weeks will be very slow(i.e. around the holidays, and others could produce up to 10 calls in a week). Our best techs are people persons who provide a well rounded computer repair experience, and they average over 2 hours per call. We take pride in not just providing good technical work, but also outstanding customer service. We keep in constant contact with our customers, and monitor every service call to make sure that the customer is satisfied throughout the process. To be considered for the position you must have access to the following: - Computer Tool Kit - Internet Access - Reliable Transportation, Car Insurance - Cell Phone - GPS (Highly recommended) - Laptop (Highly recommended) If you're interested, send an email plus your resume in response to this job posting. We look forward to having you as a part of the team. ]]>

<![CDATA[We are seeking a highly motivated Technical Consultant to join Industrial Defender Services team. In this customer-facing role, you will provide technical expertise to deploy our state-of-art cyber security product suite for our global and high profile customer base. Focusing on real-time mission critical industries in the area of securing SCADA, DCS, EMS and other process control systems, you will be on the leading edge of a securing and protecting vital critical infrastructures in Electric, Oil & Gas, Chemical, Water and Transportation industries from cyber attack. Responsibilities: • Working closely with customers to understand their network and system vulnerabilities. • Design appropriate mitigation architecture to protect customers’ critical assets. • Configure, install, deploy and tune customized customer firewalls, SEMs, and intrusion detection sensors, both network and host-based. • Conduct technical training on Industrial Defender product suite. • Troubleshoot and support customers for production launch. Requirements: • BS degree in Computer, Information Systems or Engineering related field preferred. • Strong interpersonal, customer service and decision-making skills, with ability to manage multiple projects and priorities in a fast-paced environment. • Strong working knowledge of security monitoring, VPNs, IDS, IPS, firewall technologies, and Microsoft and *NIX operating systems. • Good knowledge of Perl, database, SQL, Java, HTML and XML. • Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment. • Excellent oral and written communications with solid organizational, time management and project management skills. • Ability and willingness to travel on customer needs. Industrial Defender provides a suite of integrated products and services dedicated to assuring the availability, reliability and security of critical infrastructure. With a primary focus on enabling enterprises to extend their corporate IT strategy to incorporate control systems environments, our solutions co-exist and interoperate with traditional IT management tools to provide a unified view of enterprise security.]]>

<![CDATA[We are seeking a highly motivated Security Consultant to support the rapid growth of our cyber security services in the North American market. In this role balancing both a technology and customer-focus, you will be part of the Customer Services team to assess customer technical needs and recommending our state-of-art cyber security solutions at key customer sites. Focusing on real-time critical infrastructure industries securing SCADA, DCS, EMS and other process control systems, you will be on the leading edge of a securing and protecting vital critical infrastructures in Electric, Oil & Gas, Chemical, Water and Transportation industries from cyber attack. Responsibilities: • Participating in a team conducting Penetration Testing, Vulnerability Assessments and Risk Assessment engagements. • Review data collected and provide intelligent analysis on customer security posture. • Write detail report on findings and provide mitigation recommendation to eliminate cyber risk exposures. • Participate in briefing with customer on report findings. • Collaborate with our sales team to provide technical support in the pursuit of new business opportunities, including project scoping and proposal preparation. • Maintain current knowledge of process control technical security vulnerabilities. Requirements: • BS degree in Computer, Information Systems or Engineering related field preferred. • 3+ years experience in performing Vulnerability Assessments and Penetration Testing. • Strong working knowledge of security monitoring, VPNs, IDS, IPS, firewall technologies, and Microsoft and *NIX operating systems. • Experience with NERC CIP and DHS CFATS regulatory requirements a plus. • Industrial Control System (EMS/DCS/SCADA/PCS) experience is a plus. • Excellent client problem-solving, time management, project management, communication and presentation skills. • Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment. • Ability and willingness to travel on customer needs. Industrial Defender provides a suite of integrated products and services dedicated to assuring the availability, reliability and security of critical infrastructure. With a primary focus on enabling enterprises to extend their corporate IT strategy to incorporate control systems environments, our solutions co-exist and interoperate with traditional IT management tools to provide a unified view of enterprise security. ]]>

<![CDATA[We are seeking a highly motivated Technical Support Engineer to support the rapid growth of our cyber security customers. In this role balancing both a technology and customer-focus, you will be part of the Customer Services team to respond, troubleshoot and resolve customer issues with our installed products. Focusing on real-time critical infrastructure industries securing SCADA, DCS, EMS and other process control systems, you will be on the leading edge of a securing and protecting vital critical infrastructures in Electric, Oil & Gas, Chemical, Water and Transportation industries from cyber attack. Responsibilities: • Provide timely and accurate follow-through for incident handling and response, escalation management and customer product inquiries. • Assist and participate with Services team on customer deployment. Configure, install, deploy and maintain customized customer firewalls, SEMs, and intrusion detection sensors, both network and host-based • Travel to customer sites to help troubleshoot issues on demand. • Reproduce problems and submit detailed product defect reports for resolution. • Work closely with Engineering to provide hot fixes to customer. • Develop an internal product support knowledge base. • Provide weekly status report on critical customers to executive team. Requirements: • 3+ years of experience with technical troubleshooting and security device deployments. BS Degree preferred. • Strong interpersonal, customer service and decision-making skills, with ability to manage multiple projects and priorities in a fast-paced environment. • Strong working knowledge of security monitoring, VPNs, IDS, IPS, firewall technologies, and MS and *NIX operating systems. • Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment. • Flexibility of working hours is required. • Flexibility and willingness to travel on business need. Industrial Defender provides a suite of integrated products and services dedicated to assuring the availability, reliability and security of critical infrastructure. With a primary focus on enabling enterprises to extend their corporate IT strategy to incorporate control systems environments, our solutions co-exist and interoperate with traditional IT management tools to provide a unified view of enterprise security.]]>

<![CDATA[A Best Place to Work, a Great Place to Be Commonwealth Financial Network is an independent broker/dealer based in Waltham, Massachusetts, and San Diego, California. We are a community of more than 400 home office staff helping more than 1,300 independent financial advisors achieve their own version of success. Our dual vision—to be the best at everything we do and to maintain a supportive environment where we all can thrive—has earned us recognition as a Boston Business Journal Best Place to Work for the last six consecutive years; a Computerworld Best Place to Work in IT for the past three consecutive years; and #1 debuts in the midsize category in the Boston Globe’s 2008 list of the 100 Top Places to Work and the San Diego Business Journal’s 2009 Best Places to Work. We stand apart for our commitment to indispensable service, profitability, individual development—and fun. If you’re equally passionate about what you do and want to know more about our refreshing culture, please let us hear from you. <hr> HelpDesk Specialist The HelpDesk provides home office employees with the technology support they need to do their jobs, as well as provides technical recommendations and support for all advisors and their staff regarding any technology they use. As a helpdesk support specialist, your responsibilities would include: <ul> <li>Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staffs, on a wide range of issues and products</li> <li>Taking an active role in project work</li> </ul> The ideal candidate for this position would also meet the following requirements: <ul> <li>Bachelor's degree in an IT-related field or 1–2 years of related experience in helpdesk or phone support</li> <li>Extremely high-level customer service skills</li> <li>Strong attention to detail</li> <li>Excellent phone manner, as well as listening and follow-up skills</li> <li>Experience troubleshooting in an e-mail hosting environment</li> <li>Knowledge of POP3 and SMTP e-mail protocols, including troubleshooting e-mail connectivity; experience in advanced MS Outlook 2003 functionality and the protocols involved with connecting to an Exchange 2003 mail server, a plus</li> <li>Handheld (BlackBerry, Treo, etc.) knowledge, a plus</li> <li>Resourceful, self-starting professional</li> <li>Strong desire to establish and maintain relationships</li> <li>Proactive problem-solving skills</li> <li>Great attitude</li> </ul> If you’re a true team player with a positive attitude and a strong commitment to customer service—and your background matches our requirements for this position—we would like to hear from you. Apply online at <a href="http://www.commonwealth.com" rel="nofollow">www.commonwealth.com</a>. Please note:At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Commonwealth Financial Network is an equal opportunity employer. ]]>

<![CDATA[Our client near the Burlington, MA area has an immediate need within their Book Search Team for a Book Search Operations Technician to support the installation, preventative maintenance, and repair of equipment at scanning locations. Please understand this is NOT a customer service support position. It is not a call center environment. Responsibilities • Diagnose and repair equipment failures and track using repair ticket system. • Install scripts and other software as needed, as well as build out and maintain all hardware equipment. • Set up and maintain computer equipment and perform planned preventative maintenance activities. • Track failure rates, maintain spares logs, and re-order equipment as necessary. Track and report on machine down-time; troubleshoot and escalate issues as appropriate. • Provide on-call support plus support offsite locations with visits or remote support. Qualifications • BA/BS degree • Minimum 2 years working with PC hardware. • Physical set-up of PC and peripherals. • Basic network, electronics, and Linux/Unix knowledge. • Ability to write simple software scripts. • Experience with troubleshooting and maintaining mechanical systems, especially imaging equipment. • Experience with troubleshooting and installing operating systems and other software preferred. Must be comfortable working independently but also be able to work well with a team and or one on one with other techs. This position requires a self motivator that takes initiative on his/her own. If interested and qualified please reach out to Renee right away at 781-272-3193 Or email your resume to renee.marion@us.randstad.com ]]>

<![CDATA[Brass Valley is a growing IT service provider and is looking for an energetic person to become a member of a project team that is responsible for supporting a school electronics fulfillment program. The ideal candidate will have a strong work ethic, good communication skills, both written and oral, be familiar with the use of Microsoft Office. Attention to detail is a must. Previous experience with database management as well as data entry are a plus. Duties will include: Receive returns in Brass Valley warehouse Unpack and sort laptops/printers/cables and backpacks Clean laptops and printers to make them cosmetically acceptable Image laptops for new enrollments and replace machines Clean up all packing material and workspace Coordinate work efforts with Project Administrator Update and use our inventory system on a daily basis Debug problems and discrepancies in the inventory system Physical shipping of laptops/printers etc. Must be able to lift 35 pounds ]]>

<![CDATA[We are looking for Technical Support Representatives for our organization. NOTE: Please read the entire post prior to applying The position will initially entail several responsibilities: • Help Desk • Computer Maintenance and Updates • Tier II Support (higher level computer/server maintenance) All work will be performed remotely from your home (for now) and we will provide the tools necessary to do the job. Candidates should be able to • Pass a Level 2 Security clearance (criminal, credit, character checks going back 12+ years) • Be professional and clear spoken • Be personable and friendly • Be self motivated requiring little supervision • Be able to explain tecnical situations in laymans terms without belittleling the client. • Possess excellent written and documentation skills • Have thier own internet connection Job descriptions (this position will initially serve all three positions): Title: ResQuer Technician Pay: Will begin hourly, part-time [possibility for full-time] Location: North Shore Boston, USA & Reading, UK (work from home initially) Required Skills: • Degree is not required. • Should have a very good knowledge of Windows and Macintosh Operating Systems and applications. • Candidate should possess strong verbal and written communication skills. • Should be very clearly spoken, customer focused, and have a professional manner over the phone. • Should be able to pass a background check for level 1 security clearance. • Applicant should have a computer available to perform work. Description: ResQuer Technician communicates on a regular basis with customers when they need assistance with almost any computer application. A strong understanding of specific applications is not required, however is helpful. ResQuers should have strong skills in troubleshooting and should be self motivated individuals capable of little or no supervision. Initially the employee will work from home and then we will have a facility within a year. ________________________________________ Title: Level 1 Tier II Support Technician Pay: Will begin hourly, part-time [possibility for full-time] Location: North Shore Boston, USA & Reading, UK (work from home initially) Required Skills: • Degree is not required but will carry weight in decision making process. • Should have a strong knowledge of most Windows and Macintosh Operating Systems. • Candidate should posses strong verbal and written communication skills. • Should present in a professional manner over the phone. • Should be able to pass a background check for level 2 security clearance. • Applicant should have a computer available to perform work. Description: Level 1 Maintenance Technician connects remotely to users computers and checks logs on the system, performs updates, checks virus definitions and also does some assistance with the ResQue Me program (helping users with Office and various other programs). Initially the employee will work from home and then we will have a facility within a year. ________________________________________ Title: Level 2 Tier II Support Technician Pay: Will begin hourly, part-time [possibility for full-time] Location: North Shore Boston, USA & Reading, UK (work from home initially) Required Skills: • Degree is not required but will carry weight in decision making process. • Should have a strong knowledge of most Windows and Macintosh Operating Systems. • Candidate should posses strong verbal and written communication skills. • Should present in a professional manner over the phone. • Should be able to pass a background check for level 2 security clearance. • Applicant should have a computer available to perform work. Description: Level 2 Network Administrator connects remotely to users computers to assist Level 1 Technicians when needed. This job also entails more detailed operations of servers and corporate networks. Candidate should have strong skills in all Windows Operating Systems. Experience in Novell, UNIX and Linux is a plus. Initially the employee will work from home and then we will have a facility within a year. ----------------------------------------- Title: Technical Customer Service Manager Pay: Negotiable Location: North Shore Boston, USA & Reading, UK (work from home initially) Required Skills: • Degree or equivalent experience is required. • Should have a strong knowledge of most Windows and Macintosh Operating Systems. • Candidate should posses strong verbal and written communication skills. • Should present in a professional manner over the phone and in person. • Should be able to pass a background check for level 2 security clearance. • Should be very organized and capable of maintaining a team's level of customer service. Description: The Technical Customer Service Manager is responsible for maintaining an organized team and ensuring that our technicians meet their customer service goals. The Technical Customer Service Manager reports directly to the CEO of our UK Operations and will be responsible for producing regular reports to show team progress and goal expectations. Will also be responsible for handling any client complaints and dealing with them accordingly. May entail having an assistant as well. It should be made aware that we take Customer Service extremely serious and have very high (but realistic) standards to uphold. ALL APPLICANTS: Should include a cover letter with their CV stating their current employment status, professional goals and any additional languages spoken fluently. Position(s) start Imediately upon hire. ]]>

<![CDATA[Growing I.T. firm supporting dental practices, CPA firms, Attorneys, etc, in need of a tech to troubleshoot server and workstation issues, setup new workstations/servers, troubleshoot software/hardware, etc, will provide training on digital radiography setups or any other specialized software/hardware that we deal with, also help with 201 CMR 17. Looking to start someone as contractor to full time eventually, if desired.]]>

<![CDATA[We are looking for a desktop support professional with a minimum of 5 years of experience working within an enterprise corporate environment. This is a newly created position within a growing team of collaborative and team-oriented professionals. Ideal candidates will have the ability and desire to work in a team environment, strategize around new and upcoming technology and make suggestions and share ideas in regards to best practices. This position supports researchers, scientists and executives. A high level of discretion, patience, problem solving and decision making skills will be required. Duties include: - Daily user support for both Windows and OSX platforms - Project support for migrations and upcoming configuration plans - Daily support for printers and other peripheral equipment - Maintenance and support for Windows operating system, applications and infrastructure - Deployment management including creating images Requirements include: - A minimum of 5 yrs experience working within an enterprise corporate environment - Advanced knowledge of both Windows (2003, XP, Vista, 7) and Mac OSX required - Strong problem solving and decision making skills - The ability to make effective decisions within a fast paced, high energy environment - Superior written and verbal communication skills - Understanding of Windows Server 2003/Exchange 2007/Active Director 2003 - Strong ability to manage imaging and deployment projects Resumes to jsalerno@psgstaffing.com. Interviews will be conducted ASAP. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the areas largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too. ]]>

<![CDATA[TECHNICAL SUPPORT SPECIALIST Are you a confident, energetic IT professional that enjoys working in a growing and challenging team environment? Do you have strong problem solving skills and a high aptitude for technical puzzles? Are you looking for a network position that will involve hands on problem solving as well as behind the scene projects? If you answered yes to these questions then we have a great job for you! We are looking for a Technical Support Specialist with dual experience in desktop support and network administration support. At least 3 years experience in a corporate IT setting is required in this role. The experience will preferrably be a combination of desktop support of over 100 end users and duties involving network management and support. This position is joining a 10 person IT team and will involve working directly with end users, management and outside vendors. Strong communication is required in this role. We are looking for an individual with a creative mind who is detail oriented and technically strong. Responsibilities include: - Providing administration and management to entire network and desktop environment - Troubleshooting hardware and software problems and suggesting improvements to management - Troubleshooting network connectivity including peripherals and printers - Configurations of operating system and remote set-up - Assisting in Windows and SQL server support; knowledge of Citrix helpful - Hardware repair and builds; A+ certification helpful - Communicating with vendors in regards to software and hardware enhancements - Installs and upgrades of operating systems, hardware and software - Active Directory account management and policy changes Requirements include: - BA/BS degree in Computer Science or related degree; additional years of comparable work experience will be considered - A+ certification preferred - MCP certification preferred - At least 1 year of Active Directory management experience - Experience working with outside technical vendors - Windows XP desktop and Windows 2003 server experience - SQL server experience preferred - Strong problem solving skills - Ability to communicate with non technical end users - Attention to detail and ability to organize Please send resume to Jessica Salerno Incerto at jsalerno@psgstaffing.com. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too. ]]>

<![CDATA[Responsible for resolution and customer satisfaction, diagnosing and troubleshooting issues. Bonus if you have a particularly strong aptitude for in home networking and internet troubleshooting and a thorough understanding of MS Office Applications. Please be certified in MCP/MCDST: XP or MCTS: Vista or MCITP: CST or MCSE: 2000. Not necessary but preferred: Microsoft Office Specialist. Please apply if you have the above and are excellent in Desktop Operating Systems, Networking and Internet and have top of the line phone skills. Please send resume. Work and training begin soon. You will be contacted within 24 hours if we are interested. ]]>

<![CDATA[A+ Certified, N+ Certified, Mac , PC, Computer Services Technicians needed for our busy Residential and Small Business clients. Applicants should have good communication skills, present well and be able to work independently onsite, in the client's home or business. We have openings for part- time immediately and full time in the summer months. Training is available for new graduates in an entry level position. Please call 866-367-0371 for a tele-interview today. PC House Calls 866-367-0371]]>

<![CDATA[Our client, a Boston-area SaaS start up, has exclusively engaged us to help them hire a highly skilled, focused, and well-organized individual to join their premier support team to focus on pre-sales support activities. A qualified candidate will be a quick study, pay close attention to detail and be passionate about helping others. This person will interact with sales, engineering, and other groups within the organization. You should be comfortable in a startup environment, interfacing directly with customers on the phone, via e-mail and chat. This is a broad role with responsibilities including: • Support Sales Representatives by conducting technical pre-sales activities, including customer demonstrations • Interface directly with customers to resolve any potential issues with downloading, installing, and using the Company’s products • Assist in the resolution of customer support requests, which range from quick answers to complicated bug diagnosing and workaround requests • Manage multiple accounts and caseloads simultaneously, while also determining and managing priorities • Coordinate cases and responses among the required specialists within the Company • Utilize and contribute to the Company’s support request and tracking system • Communicate and log product feature requests from customers A qualified candidate must have: • At least 3-4 years of professional experience working in a high-tech support role • Experience supporting Microsoft Windows Environments, including Windows XP, Vista, Windows 7, Server 2003, 2008, AD services • Knowledge and implementation of Active Directory/DNS Services • Attention to detail, acute listening, and the ability to resolve and communicate complex issues in a straightforward manner Preferred skills: • Experience implementing and supporting Client Management products, such as System Center Configuration Manager (ConfigMgr), Systems Management Server (SMS), System Center Operations Manager (SCOM), Altiris Client Management Suites(Symantec) or similar solutions • Implementing and supporting Microsoft SQL server • Scripting skills (VB, Shell) • Experience in desktop migration projects XP to Vista, XP to Windows 7 • Graduate Degree in C.S. (Computer Science) About CareerEncore (<a href="http://careerencore.com" rel="nofollow">http://careerencore.com</a>): CareerEncore is a boutique recruiting firm that is driven by the passion to provide exceptional talent to Boston area emerging tech companies and growth opportunities. Our success comes from our dedication to building long-term relationships with both our clients and candidates. CareerEncore's commitment to understanding their true needs combined with our years in the high-tech market uniquely enables us to successfully match talent with opportunity. Our goal is to provide you with the very best recruiting experience. To stay informed of Boston High-Tech job opportunities, please subscribe to our job board RSS feed at <a href="http://bostontechjobs.blogspot.com" rel="nofollow">http://bostontechjobs.blogspot.com</a>]]>

<![CDATA[Do you know a lot about gadgets such as GPS systems, laptops, cameras, mp3 players, and cell phones? Are you good at explaining things to people—in particular how to use technology? We are TMTI - a small but fast growing company looking for smart, technically savvy people who can communicate well (both orally and in writing) with consumers who are less savvy. See www.TMTI-USA.com We need full-time employees to help us add to, and maintain, a knowledge base (KB) about gadgets. This KB is used to build our interactive guides. Our interactive guides are sophisticated - we are the world leader. See <a href="http://www.tmti-usa.com/en/product_services/interactive_guides.html" rel="nofollow">http://www.tmti-usa.com/en/product_services/interactive_guides.html</a> Our KB is also used for advisors to talk consumers through how to set up and use voicemail, iPods, digital cameras, etc. We call this role Product Capture. This is not a data-entry position: you need to understand gadgets and be able to describe their operation clearly and concisely. This job consists of the following tasks: • Work with other Product Capture specialists to document gadgets. At the top of our list right now are smart-phones and laptops. Write up step-by-step answers to commonly asked questions in the KB. E.g. how do I set the home location on my GPS? How do I set the clock on my iPod? • To care for the health and safety of the KB, and the various systems for accessing the KB and maintaining customer records. • Act as Special Queries - for those calls that cannot be answered by our Advisors. • Stay up-to-date with a selected number of device categories. • From time to time, take calls from customers. Talk them through solutions to their gadget problems. (Thus you will be both author and user of our Knowledge Base.) Therefore the following attributes would help you do this job well: • knowledge about diverse gadgets • ability to thoroughly learn new gadgets quickly • ability to write what you know in simple, easily digestible, steps • good telephone skills • ability to type quickly • basic Photoshop skills • someone who can start very, very soon. We’re located in Back Bay near the Boston Public Garden. Please submit your resume and tell us why you think you are a good match for this position by sending email to Recruiting@tmti-usa.com Please, no phone calls. We will respond to every appropriate enquiry.]]>

<![CDATA[Job Purpose: Responsible for the building, installation, operations, and maintenance of all servers, storage, and related data center infrastructure from a physical perspective. This individual works collaboratively with other IT GIO team members to proactively monitor the environment and respond to incident and service requests appropriately. Additionally this individual will support IT project initiatives in local Server room environments, co-location facilities and field office sites. Key Results Area: Fulfill data center operations service requests within service level targets Build and maintain equipment in the data center environment inclusive of; servers, storage, backup environment, KVM, console, pdu's, environmental monitoring and other related items Complete assigned infrastructure related project deliverables Schedule and coordinate all maintenance activities (manage PM schedules) Create, maintain and update configuration management records Ensure consistent and reliable delivery of Data Center services Other responsibilities and key result areas will be assigned as required Functional Responsibilities: Understanding and application of Data Center best practices Strong experience with Windows, Unix and Linux server operating systems Experience with SUN and HP hardware (server installation, configuration, builds, break fix experience a must) Past experience with Virtualization technologies and operations a plus (VMware preferred) Understanding of SAN and DAS Storage hardware Past experience with enterprise backup media Fundamental knowledge of TCP/IP addressing, data cabling and service monitoring Understands and applies procedures, regulations, and policies related to areas of Data Center, SOX and other controls. Utilizes technology-based tools and processes - experience with ITIL a plus Support field office IT and Facilities projects - Office moves, build-outs, closures and remote IT administration Strong understanding of Data Center modeling tool sets, working knowledge of Rackwise or similar technologies Administering and maintaining Adobe's global console and KVM environment Knowledge of power provisioning, PDU configurations and monitoring Experience with vendor management and holding partners accountable to deliver based on agreements The candidate should be experienced with Visio, MS office (Word, Excel, and Project) Experience with ticket tracking systems (Infra, Remedy, Vantive) Ability to lift 30+ lbs individually or up to 80lbs with assistance Detail oriented with previous experience installing servers, storage and hardware from physical to logical completion File and print experience is a must with added understanding on WAFS or similar technology Support, contribute and execute project related tasks aggressively and on time Troubleshoot Server hardware related failures: swap hard drives, memory or work with vendors to resolve issues Be part of a team on-call rotation Should be available afterhours or on the weekends to support projects when needed Must be willing to travel to support team projects as require Behavioral and Interpersonal: Very strong customer service orientation and a sense of pride and accountability for one's deliverables Must have a team orientation and have the desire and ability to work effectively within a team Highly results oriented - Strong commitment to timely delivery of assigned projects and tasks Intellectually curious - Continuous learning and development Solid communication skills and the ability to communicate effectively in both written and verbal forms across a user community with varied technical skill levels Acts as a role model within the organization in professional interactions, teamwork, and their commitment to service and delivery Must be able to thrive in a fast paced, dynamic and challenging environment Strong team player, eager and hungry to take on more responsibilities, support peers and our customers Minimum Level of Education: Bachelor's degree or equivalent work experience Type of Experience and Minimum Number of Years: 5-10 years experience working in a median to large scale global IT operations (minimum of 300 servers) Adobe's dynamic working environment is well known - including 11 years on FORTUNE magazine's "100 Best Companies to Work For", and other, similar accolades. By hiring the very best and brightest, we continue to be a simply better place to work. Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace. About Adobe United States Adobe has approximately 4,500 employees in the United States and is headquartered in San Jose, California, with other office locations nationwide.]]>

<![CDATA[We are working with an excellent client in the storage and backup space. They have been doing very well since their inception and have had 15 out of 16 record quarters. They are growing at a steady pace and are eyeing an IPO in the next few years. Their services team is looking to add a few key members to their team who excel with Customer Service and can take ownership of complex problems and solve them. The best applicants will have direct experience in a Customer Service organization for a vendor. This person should have excellent communication skills, a great work ethic and a positive attitude. The person should have Linux/Unix Admin experience, but not necessary have been a full-time admin. Those with good customer service skills, Linux/Unix knowledge and familiarity with backup products will be the best fits. We have direct access to the hiring manager who is aggressively looking for the right people for his team. Please contact us for more information. 3 Reasons to take this job. 1. Growing company that is on the path for an IPO. 2. Interesting work inside a friendly, collaborative environment. 3. Excellent benefits and salary. Ref# 2048 PLEASE: No 3rd party consulting firms, contractors, non-local candidates, and/or candidates not authorized to work in the US without sponsorship. Please send your resume for confidential consideration (ref job #). It's not necessary to apply to more than one posting from Lynx, and if you're already working with a Lynx recruiter, please contact them directly. Lynx stands out as one of New England's leading recruiting firms. Our two decades of relationship-building in the Boston-area software community can open the doors for you with key decision-makers. Visit www.lynxinc.com for more current job listings and hot job alerts. Follow Lynx on Twitter: twitter.com/LynxInc ]]>

<![CDATA[Small Environmental Company in Woburn is looking for a technician. Duties include maintenance, repair and calibration of scientific instrument. We are looking for an independent, self starter and highly organized person that with great customer service aptitude. A background in the field of environment and/or electronics is very helpful. $14/hour Please forward your resume to careers@spectrasceintific.com ]]>

<![CDATA[KSL Printer Service seeks a professional, experienced PRINTER service tech to join our team for field service in Greater Boston. We fix primarily Xerox and HP machines in universities and business in Boston, Cambridge and other towns inside route 128. Ideal candidate will have 2+ years field experience with factory certifications (Xerox, HP, etc) and have excellent customer skills. Equipment we support is typically top end of manufacturer's line doing high volumes. Must be team player and enjoy working in fast paced service oriented business. Prefer individual looking for long term tenure in pleasant growing organization. Salary competitive commensurate with experience. Must provide own vehicle. Email resume to: Ed Gallin, Owner KSL Printer Service egallin@kslprinters.com Fax 781-647-8552 ]]>

<![CDATA[This is an entry level position with our customer service and technical support team. If you have drive, enthusiasm, and and a desire to learn then we want to hear from you! This position will play a key role in the growth of our company, and can lead to other opportunities within the company. The work you do every day will make a difference in our ability to grow and retain market share and assist customers in fully realizing the potential of our software and then in continuing to have a positive experience. You will love working at Insight Direct, named by Boston Business Journal in 2008 as one of the Best Places to Work. You will also love the customers you get to help every day; small and medium sized business owners looking to further their quest for the American Dream, owning and operating a successful and profitable business. Primary responsibilities will include: • Ensure customer satisfaction with ServiceCEO and Insight direct • Provide phone, email, and live chat support to customer inquiries on technical support problems and training questions • Troubleshoot problems and provide solutions using specific product knowledge • Demonstrate a consistent sense of urgency, and follow up on open issues to ensure timely resolution • Develop knowledgebase and training materials to streamline processes Required Skills and Experience • Highly intelligent, book and street smart – Bachelors degree with GPA 3.0 or better • Confident self-starter who can work well under pressure in a fast paced environment • High energy, dedicated and passionate, you enjoy coming to work to achieve goals • Compassionate – you enjoy teaching and helping people • Can work well in a team environment and respond to coaching • Accurate and effective communication skills (verbal, written, interpersonal) • Creative problem solving and analytical skills • Strong computer skills, including Windows Operating Systems and Microsoft Office • No prior experience in technical support is required for this position - we will train the right person. About Insight Direct Insight Direct is a leading provider of field service software. Our software solutions helps companies manage all aspects of their business - including estimating, scheduling, dispatching, and accounting - to sell more jobs, work more efficiently, get paid faster, and analyze the business in new ways. We’ve been in business for more than a decade, have more than 6,000 customers, and continually reinvest in our software to keep our customers’ businesses running smoothly. Our experience, combined with the unparalleled support offerings, help you get started quickly and get the most out of your investment. To learn more, visit <a href="http://www.insightdirect.com" rel="nofollow">http://www.insightdirect.com</a>. Centrally located in Boston proper, just steps to North Station, North End, and Quincy Market, you’ll enjoy our high energy, entrepreneurial, high tech culture. Compensation & Benefits We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work! How to Apply To be considered, please e-mail your resume, salary requirements and cover letter answering the question below. Resumes submitted without this cover letter will not be accepted for consideration. • Tell us why you believe you will be successful here supporting ServiceCEO? • Where do you see yourself in your career in 5 years? • What is your biggest professional achievement to date? • What technology do you find essential to your daily life? • What volunteer work if any are you involved in?]]>

<![CDATA[If you have drive, enthusiasm, and a passion in helping people succeed using technology as a driver in their business success then we want to hear from you. Insight Direct is growing our customer service and technical support team to meet increasing demand. You will love working at Insight Direct, named by Boston Business Journal in 2008 as one of the Best Places to Work. You will also love the customers you get to help every day; small and medium sized business owners looking to further their quest for the American Dream, owning and operating a successful and profitable business. This position will play a key role in the growth of our company. The work you do every day will make a difference in our ability to grow and retain market share and assist customers in fully realizing the potential of our software and then in continuing to have a positive experience. The right candidate will be highly intelligent, and passionate about providing world class customer service and in troubleshooting complex problems. Primary responsibilities will include: • Ensure customer satisfaction with ServiceCEO and Insight direct • Provide tier two phone, email, and live chat support to customer inquiries on technical support problems and training questions • Troubleshoot problems and provide solutions using specific product knowledge and expert computer skills, including Windows Server OS, XP, Vista, 7, and Microsoft SQL Server 2005 • Demonstrate a consistent sense of urgency, and follow up on open issues to ensure timely resolution • Develop knowledgebase and training materials to streamline processes Required Skills and Experience • Confident self-starter who can work well under pressure in a fast paced environment • Experience resolving complex software application inquiries • High energy, dedicated and passionate, you enjoy coming to work to achieve goals • Compassionate – you enjoy teaching and helping people • Highly intelligent, book and street smart – Bachelors degree with GPA 3.0 or better • Can work well in a team environment and respond to coaching • Accurate and effective communication skills (verbal, written, interpersonal). Ability to present technical concepts in common language • Creative problem solving and analytical skills • Expert computer skills, including Windows Server 2003 and 2008, XP, Vista, Microsoft Office. Experience with Microsoft SQL Server 2005, including experience with database management tools, and ability to write SQL statements • 1-2 years related experience required About Insight Direct Insight Direct is a leading provider of field service software. Our software solutions helps companies manage all aspects of their business - including estimating, scheduling, dispatching, and accounting - to sell more jobs, work more efficiently, get paid faster, and analyze the business in new ways. We’ve been in business for more than a decade, have more than 6,000 customers, and continually reinvest in our software to keep our customers’ businesses running smoothly. Our experience, combined with the unparalleled support offerings, help you get started quickly and get the most out of your investment. To learn more, visit <a href="http://www.insightdirect.com" rel="nofollow">http://www.insightdirect.com</a> and <a href="http://www.vazing.com" rel="nofollow">http://www.vazing.com</a>. Centrally located in Boston proper, just steps to North Station, North End, and Quincy Market, you’ll enjoy our high energy, entrepreneurial, high tech culture. Compensation & Benefits We offer a base salary, commission and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, work-life resources, paid time off and commuter benefits. Plus, you can play pool, golden tee and Nintendo Wii at work! How to Apply To be considered, please e-mail your resume, salary requirements and cover letter answering the questions below. Resumes submitted without this cover letter will not be accepted for consideration. • Tell us why you believe you will be successful here supporting ServiceCEO? • Where do you see yourself in your career in 5 years? • What is your biggest professional achievement to date? • What technology do you find essential to your daily life? • What volunteer work if any are you involved in?]]>

<![CDATA[Established Cambridge-based software developer is seeking a full-time technical support call center manager. We are seeking a high energy individual who can multitask with a proven track record of motivating staff and consistently meeting department goals in a fast-pace, high-volume environment. Responsibilities: • responsible for building and managing a staff of 6+ service reps • manage day-to-day operations including scheduling, training, and monitoring • institute best practices and call center procedures and technology • analyze and report call center and email stats Qualifications: • 3+ years of phone and email based customer service • 1+ years supervisory experience in a call center • Good communication skills • Strong team building and training skills • Knowledge of PC and Mac operating systems and applications • Knowledge of digital audio and music software applications a plus Qualified candidates should send resume and cover letter for consideration.]]>

<![CDATA[ IMMEDIATE Permanent Job Opportunity. Due to expansion several key positions available for individuals with the following: Minimum 5+ years of experience with Progress Software database,business application programming,testing, implementation, modification and troubleshooting. Provide tech support and onsight individual and group training. RDBMS in UNIX and Windows environments, Manufacturing, distribution , SX Enterprise, NxTrend desirable but not required. Must have excellent communication skills and strong coding background.. Excellent benefits include 401K & 3 weeks vacation. ]]>

<![CDATA[AAI, a leading IT Staffing Firm in Boston, is currently looking for entry level Techs for a 1-3 month contract in the Boston area. Candidates must have 6 months of hands on experience and/ or current technical certifications, or have recently obtained a degree in Computer Science. If interested, please e-mail resume ASAP, as we will be interviewing perspective candidates with in the next week. ]]>

<![CDATA[Company background GMG GmbH Germany is a leading developer of high-end color management solutions with more than 10,000 systems in use across the industry spectrum by ad-agencies, prepress houses, offset printers and international gravure printers. In the midst of the digital revolution, the GMG ColorProof system, with its cutting-edge technology, has become the de-facto standard within Europe's large gravure printing industry. GMG's goal is to supply highly usable and cost-effective proofing solutions with outstanding color management control to the commercial prepress market through worldwide distribution. We pride ourselves in our ability to respond to the speed at which the graphics arts industry is developing, particularly in the digital proofing area where we are constantly expanding our range of products to suit a wide range of output devices. GMG Americas is a self-contained subsidiary of GMG GmbH in Germany which is responsible for distribution and support of all GMG products in Canada, USA and South America. www.gmgcolor.com JOB DESCRIPTION: The Technical Key Accounts Specialist is responsible to create and maintain close relationships with GMG Americas key accounts. This self sufficient person will be engaged in pre-sales and post sales activities and will work with the GMG Americas sales team. The Technical Key Accounts Specialist will lead technical projects to evaluate applications and market requirements. This person will create and maintain test pages, samples and procedures and help develop technical sales tools and procedures. The Technical Key Accounts Specialist will represent GMG at major trade shows nationally and in Canada and South America. The employee is expected to think “outside the box” and “keep the big picture” in mind. This person will work with other team members on day to day issues, have the ability to find and develop the knowledge to get the job done, as well as communicate this data to his colleagues. The ability to go “the extra mile” and demonstrate good common sense regarding customer needs, costs, risks etc is critical. The specialist will report to the Director of Technology and Services. The full time position will require up to 75% travel but the employee will be based in the GMG Americas office in Hingham, MA. The position is available April 1st 2010 or earlier. Graduate degree or equivalent in graphic arts required. Hands on and theoretical color management experience required. Press room background is a strong plus. At least 5 years of industry experience necessary. Key responsibilities include: Technical Key account expertise Technical sales support Design and execution of sales tools and support procedures Profile creation and evaluation Support GMG Americas standard efforts Project management Alpha and Beta testing Feedback to development team Competitive analysis of other products Create and maintain test pages and procedures Strong communication and presentation skills Requirements: - Experience in technical and key account support - Knowledge of color management in the printing/graphics industry - Excellent computer skills - Excellent presentation and communication skills - Professional demeanor - Minimum Undergraduate degree - Experience working for a printing/graphics manufacturer or graphics/advertising or printing company ]]>

<![CDATA[Software Engineer Location: Austin, TX Job Type: Full-time, salaried with benefits, and stock options Reports To: Director of Development About this Position We're looking for an experienced technical expert in Java enterprise server technologies to join the Bazaarvoice development team as a Software Engineer. The team is responsible for all the hard-core technical components that drive the Bazaarvoice service-oriented architecture. As a software engineer on the Bazaarvoice team, you will work with other engineers and program/product managers to create distributed application services, front-end UI’s that integrate into clients’ websites, and standalone interfaces for business analytical users. Key Job Responsibilities Translation of complex functional and technical requirements into detailed architecture and design Develop and deliver quality applications on-time and on-budget. Solutions developed by the team are using Java, SQL, XML, iBatis, Freemarker DHTML, Javascript and other web technologies. Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies Work with management and development team to bring in new technologies. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support Job Requirements Bachelors degree in Computer Science or Electrical Engineering required 2+ years of Java web application development Strong knowledge of data structures, algorithm, and enterprise systems required Excellent verbal and written communication skills Ability to adapt to new development environments and changing business requirements Core competencies in Java, XML, SQL, HTML is required; experience with other web technologies such as DHTML, Javascript, iBatis, Freemarker, Hibernate, Spring, Tapestry is a plus Experience with large distributed applications is a plus as is building/operating highly available systems Work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements Ability to handle multiple competing priorities in a fast-paced environment Follow link to apply: <a href="http://www.jobvite.com/j/?cj=oYUaVfwH&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=oYUaVfwH&s=Craigslist</a>]]>

<![CDATA[Microsoft and VOIP network support consultant Skills: Microsoft Windows Server 2003, Microsoft Windows OS (XP and Windows 7), Microsoft Exchange, Active Directory, Asterisk PBX, Microsoft Office, Outlook, Internet Explorer, antivirus, backup, firewalls. IMP Consulting located in downtown Boston is looking for a network support consultant who will support our infrastructure on a part-time basis. The candidate must be able to install, configure, and maintain Microsoft and Linux based hardware and software. The consultant will maintain our existing hardware on a monthly basis and must be able to be onsite on an emergency basis. The candidate must have the following skill set: - Able to troubleshoot and assess software, hardware and network problems. - Hands-on experience with Microsoft Windows Server - Strong knowledge of Microsoft Exchange Server including account creation/modification/deletion. - Strong knowledge of Asterisk VOIP server; must be able to add/delete phone users, assign voice mailboxes, create extensions, etc. - Must have strong knowledge of Active Directory administration including account creation/modification/deletion. - Must have strong networking knowledge including IP, VPN. - Must have experience with software installation and upgrades. - Must be able to troubleshoot Internet connectivity issues, including DSL. - Must be able to troubleshoot and maintain an IIS (intranet) server. - Knowledge of SharePoint administration is a plus. - SQL Server installation knowledge is a plus. - Able to troubleshoot printer connectivity issues ]]>

<![CDATA[Senior Software Engineer Location: Austin, TX Job Type: Full-time, salaried with benefits, and stock options Reports To: Director of Development About this Position We're looking for an experienced technical expert in Java enterprise server technologies to join the Bazaarvoice development team as a Senior Software Engineer. The team is responsible for all the hard-core technical components that drive the Bazaarvoice service-oriented architecture. As a software engineer on the Bazaarvoice team, you will work with other engineers and program/product managers to create distributed application services, front-end UI’s that integrate into clients’ websites, and standalone interfaces for business analytical users. Key Job Responsibilities Translation of complex functional and technical requirements into detailed architecture and design Develop and deliver quality applications on-time and on-budget. Solutions developed by the team are using Java, SQL, XML, iBatis, Freemarker, DHTML, Javascript and other web technologies. Maintain current technical knowledge to support rapidly changing technology, always on the look out for new technologies and work with management and development team in bringing new technologies. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support Job Requirements Bachelors degree in Computer Science or Electrical Engineering required, MSCS a plus 5+ years of Java web application development Strong knowledge of data structures, algorithms, and enterprise systems required Excellent verbal and written communication skills Ability to adapt to new development environments and changing business requirements Core competencies in Java, XML, SQL, HTML is required; experience with other web technologies such as DHTML, Javascript, iBatis, Freemarker, Hibernate, Spring, Tapestry is a plus Experience with large distributed applications is a plus as is building/operating highly available systems Work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements Ability to handle multiple competing priorities in a fast-paced environment Follow link to apply: <a href="http://www.jobvite.com/j/?cj=obZbVfw0&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=obZbVfw0&s=Craigslist</a>]]>

<![CDATA[greenlifesavor is a new online gallery of unique shops and innovative products. We are searching for a magento developer who would be interested in working part-time from HOME in return for a share in our partnership. The greenlifesavor online storefront is established and we need assistance adding and updating modules. You would be in charge of all technology. Online marketing experience would also be helpful. Please send all inquiries to info@greenlifesavor.com. This is a great opportunity. We are growing too fast and need help! www.greenlifesavor.com]]>

<![CDATA[ Wanted IT HELP DESK support/Installs, Field Service Tech.General hardware and software support.Removal/instalations of hardware monitors ,local internet set-ups and connections .Hardware and software trouble shooter, data transfers. If you have these skills , we have a part time position in Downtown Boston, with a great young company. Fast paced, fun workplace with great pay ! Be on the cutting edge of legal support. Email your resume to the above craigs list address.NOW! ]]>

<![CDATA[Preferably certified or with at least 2-3 years experience please.]]>

<![CDATA[Seeking Desktop Support Engineer for long term assignment in Support of the Military IT Infrastructure contract. - Provide IT Support at multiple locations in United States - Provided computer support for desktop and laptop computer users in an enterprise network environment - Deploy new laptop and desktop computers desk side - Install and troubleshoot network printers and multifunction devices - Perform software installations for BlackBerry devices - Install Smart Card Readers for use on an Enterprise network - Blackberry PDA synchronization and troubleshooting - Relocate computers from one network location to a new network location and update asset information to maintain inventory integrity - Re-Image computers with Enterprise standard software - Determine software issues in Windows XP and Windows 2000 - NMCI Experience is required - Security + required. Must be able to obtain Security + within 60 days of hire - (1) Must be located local to Quincy, MA. Within 50 miles - (1) Must be located local to the Bronx, NY. Within 50 miles - Ability and willingness to travel up to 100% required - Must have Active Secret Clearance If you meet these requirements and are ready for action Submit Resumes to: dfwresumes@expertsit.com The Experts is a VOSB (Veteran Owned Small Business) listed on INC 500 as one of nation's fastest growing private companies. We provide expertise with Information Technology & Engineering Professional Services. The Experts was incorporated in 1998 and is comprised of 3 Divisions - Government Solutions Division (GSD), Commercial Services Division (CSD) and the Outsourced Solutions Division (OSD). In addition, The Experts provides healthcare services through Experts Health Group (EHG) and telecom services through The Expert Connection (TEC). The Experts has the ability to rapidly deploy qualified technical professionals throughout the country as needed, on a consulting, contract-to-hire or direct placement basis. ]]>

<![CDATA[Please read this posting in its entirety. Our company is a leader is the online dating and social networking industry for gay men around the world. Our 100 person company and suite of websites serve over 4 million users around the globe, including a website containing user-generated explicit adult content. If you are not comfortable with adult content, this position is not for you. For more information about this position or to learn more about our company, visit www.online-buddies.com. No phone inquiries please! The Senior Windows System Administrator is responsible for implementation, maintenance, security, and troubleshooting of Windows- and Macintosh-based internal systems ensuring uninterrupted day-to-day operation of the Company, and leads operational monitoring of the company’s primary Web presence. The Senior Windows System Administrator also oversees the help desk staff. Essential Duties Include... • Administer office servers, workstations, laptops, wireless networking, and VoIP NBX phone system • Purchase computers, network hardware, peripheral equipment, software and related supplies • Coordinate all monitoring activities for the production website, including on-call schedules and escalation procedures • Maintain compliance with requirements of security and financial IT auditors, including software licenses, security and backups • Manage Active Directory/Kerberos-based host security, file permissions, and file system integrity • Implement and monitor backup and disaster-recovery systems • Establish and enforce technology-related purchasing policies • Centralize and maintain wiki (SharePoint and/or similar tools) for ease of access to updated company documentation • Monitor all office technology resources from purchase through end-of-life, maintaining optimal configuration • Audit all fixed assets and manage flow of work in the Help Desk team Education and Training Required... • Bachelor’s degree in Computer Science, Engineering or related technical discipline • MCSA/MCSE Certification a plus Skills & Competencies Required... • 5 years of experience in Windows server administration; Linux administration a plus • At least one year experience managing / mentoring a small help desk team • Active Directory and Group Policy planning and deployment • Windows Server 2003/2008, Windows XP, Windows Vista • Microsoft Exchange 2003/2007/2010, Blackberry Enterprise Server and Microsoft Office Communicator • Mac OS in a corporate environment • Solid knowledge of monitoring tools: System Center, Nagios, Cacti, Snort, Ganglia • Cisco PIX/ASA firewall, VPN, SANs, DHCP, RADIUS, SNMP, VMware ESXi, VMware Fusion, SharePoint, SQL Server, BackupExec, Symantec, Sophos Anti-Virus, Microsoft WSUS, CITRIX • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations • Proficiency in project execution and follow-through with a high level of detail, with demonstrated presentation skills • Solid organizational skills: ability to multi-task, prioritize, meet multiple deadlines, and have a willingness to work long hours • Ability to collaboratively and constructively work with technical professionals and vendors • A commitment to outstanding quality and reliability, and the initiative to remain current with new technologies • Must be able to communicate technical information to non-tech-savvy employees. • Knowledge of and experience with PCI compliance a plus]]>

<![CDATA[ASP Support Specialist Position JOB SCOPE: This is a full time permanent position; primarily first shift with principal responsibility of maintaining and monitoring AS/400 multi-LPAR environments at a senior level. The Application Service Provider (ASP) Support Specialist will interact with outside customers of varied managerial levels as well as the internal Customer Support and Development departments. This is a 24/7, 365 day a year environment, therefore this position requires flexibility to be part of a weekend on-call rotation and cover 2nd and 3rd shift as needed. JOB DESCRIPTION: The Support Specialist will be a member of the ASP Computer Operations team who as a whole, are responsible for responding to various customer requests including user profile setups, password resets, system transmission verifications, library handling and maintenance. System operations tasks will include device management, job monitoring, backup reconciliation, period-end processing, and the completion of various audit and compliance tasks as required. The Support Specialist will provide senior technical experience to the Operations team and will also be involved in more complex customer operational needs/issues. In addition, the Support Specialist will work with some of our third party products such as Robot Reports, Trailblazer, Mimix, etc. The ideal candidate will be reliable and responsive, acting with integrity and with a high degree of accuracy. Our customers’ security and compliance with company procedures is of utmost importance in this role. QUALIFICATIONS/EXPERIENCE: • A minimum of 4+ years experience in a technical role supporting an AS400 / iSeries system. • RPG and CL Programming preferred. • Familiarity with Robot Reports, Trailblazer, Mimix a plus. • Ability to prioritize and multi-task under time constraints. • Excellent customer service, written and verbal communication skills. • Demonstrated excellence in efficiency and accuracy are necessary. • Ability to troubleshoot and problem solve in a quick, calm, analytical and methodical manner. • Must be able to establish and maintain effective working relationships with other employees. • Flexibility in shift scheduling is a must. Location: Billerica, MA Compensation: Discussed when contacted Principals only. Recruiters please do not contact this job poster Please no phone calls about this job ]]>

<![CDATA[Boston based mobile company changing to world one app at a time. Looking for junior engineers with same ambition. A well established but laid back mobile app company is looking to join forces with junior mobile engineers to conquer the mobile world and have blast doing it. What is your weapon of choice? iphone, android, blackberry? They would be interested in seeing any of these. Candidates will join other recent grads to shape and engineer the future of the company. They are open to candidates that are interested in contract, contract to hire, or perm roles.]]>

<![CDATA[IT Consultant: Do you love technology and enjoy working in a dynamic work environment? Sherman Consulting Services, Inc., celebrating our 20th year based in Burlington MA is experiencing continued growth. We desire candidates with a college degree, MCSE, 4+ years of experience, motivation, and the ability to learn and grow your skills. In this role you will perform system integration, network administration and technical support services. Responsibilities and support a variety of corporate clients in a Microsoft environment. We are a growing and profitable consulting company that places a high value on people and technology. This is a great learning opportunity to take your skills to a higher level. Requirements: Must have strong verbal and written communication skills Must be well organized and able to handle multiple tasks to successful completion Must be a team player with an enthusiastic can do attitude Must be motivated towards constantly improving technical skills in and out of the workplace MCSE Experience with Win XP/Vista, MS Office 2003/2007 is required Experience with Accounting software or MAS90/MAS200 a plus Responsibilities: Support of Servers, Email, Firewalls, SSLVPN, desktop and laptop PC computers Intermediate knowledge of Office 2000, 2003, (2007 version is a plus) Strong knowledge in TCP/IP concepts and troubleshooting LAN/WAN issues Able to lift 25lbs as a normal component of system setups and moves Environment: Travel to clients on a daily basis Remote workforce Able to work from home. Excellent Benefits/Health Ins, dental, 401k Compensation is commensurate with experience ]]>

<![CDATA[Our award-winning technology company is poised for growth and we seek an entry-level Sales Engineer to join our team. Cambridge Sound Management is a premier sound masking systems manufacturer aimed at the general business, healthcare and educational markets. Our sound masking system integrates paging and music solutions and is a generation ahead of competing technology and sold through a worldwide network of dealers. We are a small, profitable and growing company, with our patented technology quickly gaining momentum in the marketplace. Our entrepreneurial culture is filled with motivated self-starters who believe in the technology and are committed to seeing it change the market. This newly-created role is a terrific opportunity for a new or recent college graduate to contribute to the success of a growing company. Current college seniors are encouraged to apply. For the right candidate, we will consider a part-time arrangement transitioning to full-time after graduation. Our ideal candidate will have a unique blend of skills, both technical and sales-oriented. Primary responsibilities • Create system layout drawings for resellers and prospective customers • Support reseller sales by providing project guidance and technical backup as necessary • Create technical proposals and bills of materials • Perform some reseller training activities and post-installation checkouts as necessary • Maintain up-to-date layout and installation instruction materials • Assist with lead qualification and competitive analysis • Document all activity in CSM’s database • Attend trade shows and other industry events • Other responsibilities as assigned Required qualifications Strong work ethic, efficiency and attention to detail are imperative, along with: • Bachelor’s degree, preferably in mechanical or electrical engineering • Familiarity with AutoCAD, Adobe and Microsoft Office product suite • Ability to work in a fast-moving, changing growth environment • Excellent organizational skills, including the ability to juggle simultaneous, high-priority projects • Ability to take initiative and identify solutions efficiently and with good judgment • Ability to communicate clearly with both internal and external teams • Critical thinking skills and ability to prioritize workload • Highly effective listening and questioning skills • Related course work or internship experience • Flexibility to travel as necessary (5-10%) • Desire to contribute to the success of a small company with tremendous growth potential Preferred but not required • Experience with acoustics, audio systems, commercial electronics, security systems, AV equipment, or similar. • Sales channel experience. Candidate will work directly with CSM sales staff, resellers and customers, making a general understanding of a sales process very helpful. This entry-level position will report to Megan Duane, Technical Support Manager Cambridge Sound Management offers a competitive compensation and benefits package, including health insurance and 401(k). We are located in the Fresh Pond area of Cambridge, easily accessible from the Alewife T station and Harvard Square bus routes. Parking is free. Learn more about us at www.csmQt.com Send resume and cover letter with salary requirements to aduvall@csmQt.com. NO PHONE CALLS, PLEASE. AA/EOE]]>

<![CDATA[Recommind, Inc. is a fast growing software company that develops revolutionary enterprise search and categorization technology. We are the leading provider of enterprise search, knowledge management, and eDiscovery solutions. Top law firms and Fortune 500 customers like Bayer, BMW, Cleary Gottlieb, DLA Piper, Novartis, Pfizer, Simmons & Simmons, Staples and Shearman & Sterling rely on Recommind’s products to quickly and accurately search, organize, and review their critical documents and matters. Position Summary: The Support Analyst is responsible for telephone, email, and onsite support for hosted and licensed clients of Recommind’s Axcelerate and Insite eDiscovery software suite. The support analyst will have the opportunity to utilize technical and customer service, skills to solve a variety of challenging and unique problems. Responsibilities include: • Interaction with attorneys, paralegals, vendors, and corporations in large scale litigation preparation • Assessing situations to maintain maximum client uptime • Solving a wide array of technical and workflow issues • Assessing client needs to effectively design custom workflow in the Axcelerate eDiscovery software suite • Assisting with training of new users • Utilizing software and scripting skills to design custom solutions • Communicating between Recommind departments • Learning new skills independently to effectively solve problems Skills and Experience: • Must have a client-centric, professional manner • Must have strong communication skills • Desire to be part of an exciting, rapidly-growing organization • Ability to work alone or cooperatively as part of a team • Ability to work effectively under pressure to meet client deadlines • Flexibility to work extended hours and on a shortened work week • Previous experience working with clients on business solutions a plus • Familiarity with litigation support processes and litigation support software (iCONECT, Concordance, Summation, Relativity, ZANTAZ Introspect, Axcelerate) a plus • Programming/Scripting (Ruby, Perl, Java) knowledge a plus Education: • BA/BS degree required Please include cover letter detailing salary expectations/history, availability to work weekends, and why you would be an asset to the Recommind team. ]]>

<![CDATA[ Position available for Sr. Level Technician, ideal candidate will have thorough understanding of troubleshooting complex electronic circuitry, to component level. Experience in service or repair of any of these products: TV's / Monitors, Power Supplies, Systems / Laptops and mainframe computers, printers. Associate Degree or Equivalent, Min of 5+ yrs experience]]>

<![CDATA[<img src="http://common.csnimages.com/lf/logo/hash/p11/49~ffffff/1/CSN_Stores_Logo.gif"> On a mission to triple its business in the next five years, CSN Stores ($200M+ online retailer) is looking to expand our technology team to drive its growth strategy - expanding its ecommerce portfolio into new categories, investing in existing businesses and launching into new countries. CSN Stores is headquartered in Boston, MA (Prudential Tower in Back Bay). Background Info on CSN Stores: (www.csnstores.com) • Profitable, rapidly growing, $200M+/year online retailer. • Located in the heart of Boston's Back Bay, in the Prudential Tower. • Ranked number 63 on the Internet Retailer's Top 500 list for 2009. • Ranked as the No. 3 largest online retailer for housewares & home furnishings in the U.S. • Ranked as the 4th fastest-growing private company in Massachusetts by the Boston Business Journal in 2008. • Listed in the Top 35 Private Companies in Massachusetts for 2008. • Recently covered by media organizations such as The Today Show, Real Simple, The New York Times, The Washington Post, Daily Candy, Rachel Ray Show, Chronicle/A&E Network and 2,000+ additional outlets in the U.S., Canada, the U.K. and Ireland. • Awarded the 2007 "Perfect Balance Award" by the Ad Club of Boston for a great work-life balance. • Our 200+ stores are visited by around 7 million people per month and the numbers are continually growing. • We’re looking for great talent to join our company. • We're easily accessible by public transportation. • Our technology jobs do not typically require travel. OPEN ROLE: FIRST & SECOND-LEVEL IT SUPPORT ENGINEER We're looking to grow our systems administration team by bringing on board a talented individual early in his/her career who wants broad exposure to the technologies that support our infrastructure and our large-scale Internet e-commerce platform. We offer an opportunity for talented individuals to get on board with an organization that has similar potential to Amazon, eBay and Google. The best way to learn about growing, scaling and supporting a critical internet software system is to work with a company like ours. Responsibilities: • Providing first and second-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows XP, Windows Server 2003, Exchange Server 2007, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software • Preparing, repairing and deploying desktop computers and other office equipment • Maintaining and expanding our Ethernet networks • Managing, monitoring and troubleshooting daily batch and backup processes • Helping with the planning and deployment of new and upgraded products • Helping to seek out and implement ways to make a system or process more efficient Qualifications: • BA or BS degree from a 4-year college or university • A high degree of technical aptitude and troubleshooting skills • A strong sense of customer service, attention to detail and desire for organization • Experience in a college lab, helpdesk or other service-oriented IT role a large plus • Solid understanding of Microsoft technologies • Unix/Linux (particularly FreeBSD) knowledge/interest a plus • Ability to handle multiple tasks concurrently and prioritize appropriately. • Familiarity with email, FTP and HTTP technologies • Scripting ability, especially using VBScript and/or PHP, a large plus Other traits we look for: • Excellent interpersonal and team building skills • An easy-going attitude and strong sense of humor • A positive, people-oriented and energetic attitude • An analytical, creative, and innovative approach to solving problems • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it Why should I join CSN Stores? CSN Stores is a fast-growing company in a very open office environment where financial and marketing information is readily shared and everyone's opinion counts. We offer competitive salary, profit sharing, health, dental and life insurances, 401k plan with company matching and other perks including season Red Sox, Celtics and Bruins tickets and snacks. We find that our benefits package rivals that of most Fortune 500 companies. We pride ourselves on being a great place to work. Now is the time to join. So, where do I send my resume? If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please forward your resume via email to techjobs@csnstores.com. You can also send it to: CSN Stores, ATTN: Recruiting, Prudential Tower, 800 Boylston St. Suite 1600, Boston, MA 02199, or via fax to 617-532-6800. Note: CSN Stores is an Equal Opportunity Employer. ]]>

<![CDATA[Customer Support Engineer Kiva Systems, Inc. is a rapidly growing Boston area robotics company that is revolutionizing supply chain operations. The Kiva Mobile Fulfillment System uses hundreds of mobile robots to automate distribution centers, dramatically increasing both productivity and flexibility. Our customers are national retailers, large catalog operators, e-commerce and other companies that ship direct to consumers, businesses and retail stores. Please see www.kivasystems.com for more information about us. Kiva is seeking a talented and motivated individual to join our world class Customer Support Team. This team is responsible for our customers* total satisfaction with all facets of our installed systems which includes resolving all customer support requests, scheduled upgrades and maintenance, resolving equipment and software related issues as they occur as well as anticipating and suggesting new system enhancements to aid in the further optimization of customers* systems. In addition to the hundreds of autonomous robotic drive units, the complete Kiva solution includes an overarching software system that controls and monitors both the robots and the inventory in the system. The person in this position will be Kiva*s technical expert with regards to supporting all of the software and IT related issues of these installed systems. The successful candidate for this position will possess a unique blend of IT and software skills which enable them to provide best of class services around Kiva specific software as well as all related servers and wireless networks. The person in this position also needs to be self-motivated, able to perform independently and within a team environment. This position reports to the Customer Support Lead. The Customer Support Engineer is responsible for: - Providing support for Kiva customer installations on critical software, server and network issues - Documenting software issues and their resolution - Case management of customer issues - Managing the software upgrade process on behalf of customers and Kiva - Establishing a testing and configuration management process - Communicating effectively with both the Kiva field personnel as well asthe Kiva internal Product teams alike - Automating processes for field personnel whenever possible - Scheduling and coordinating system software, server, and network upgrades - Identifying potential system improvements and enhancements to achieve customer objectives - Interacting with customer personnel and keeping them informed of changes in issue status as resolution progresses The ideal candidate possesses the following qualifications: - BS in engineering, IT, computer science or related field - Five or more years of relevant technical experience in software engineering or support, especially in the area of execution (real-time, mission-critical) systems - Robotics industry experience a plus - In-depth understanding and experience with: „X LINUX „X Java „X Networking (TCP/IP) „X XML „X SQL „X Server Clusters „X Windows XP Professional „X Electro-mechanical principles - Demonstrated ability and/or experience in a customer support role within a technology company with a large installed product base - Ability to perform under pressure and with short deadlines - Ability and willingness to work flexible work hours and days and to take after-hours calls - Demonstrated ability to work collaboratively within a team - Willingness and ability to travel, although minimal travel is expected (<10%)]]>