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Jobs - Technical Support classifieds in charlotte

<![CDATA[Verigent is a staff augmentation company that provides personnel in support of telecom, IT and Clinical Research projects nationwide. We are seeking 3 Cable Technicians to work in the Charlotte area temp to perm. You will be working to install cabling systems to support voice and data systems. We are seeking candidates to start immediately!!! Please send your resume only if you have experience, can pass a drug test and have legal citizenship! Please reply ASAP! Please visit our website at www.verigent.com Verigent Randy 704-658-9101 ]]>

<![CDATA[Looking for current enrolled UTI and NTI students to help with research and online support for data base. You must be a current or recently graduated student in Charlotte UTI/NTI.]]>

<![CDATA[Connextions is a full service contact center offering telephone, email and mail based support for Fortune 500 clients and their customers. Due to explosive growth we have immediate opportunities available with one of our Premier Clients! We offer an excellent compensation/benefits package including health, dental, vision, supplemental insurance, 401K, paid personal time, and holidays. We also offer Paid Training, Opportunity for Advancement, and a Professional, Team Work Environment. Job Overview: Provide customer service and technical support for Vonage who is a leading provider of broadband telephone services Duties: Respond to inbound customer calls and emails that are technically related (compatibility, installation, usage, firmware upgrades, and trouble shooting complications. Accurately document client calls and research technical issues using FAQ’s and web, and work through client issues Achieve and maintain to performance standard. Including but not limited to; average handle times, call quality, customer satisfaction Promotes company products by using advisory skills and up-selling additional products and services to meet customer’s needs Identify the degree of customer’s technical knowledge and adjust problem solving communications accordingly Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures Requirements: (Hours are 3pm to 12am Monday through Saturday) Prefer 1 year of technical support / help desk experience with ability to effectively troubleshoot problems Excellent verbal/written communication skills, troubleshooting, reporting and logical thinking skills Prefers Small Office / Home office (SOHO) Configurations, TCP/IP, DNS, Firewalls Prefers experience with Hardware familiarity and trouble shooting, routers, switches, hubs. Also, Cable/DSL modems, PBX. Must be able to successfully complete background check and drug test. ]]>

<![CDATA[Connextions is a full service contact center offering telephone, email and mail based support for Fortune 500 clients and their customers. Due to explosive growth we have immediate part-time opportunities available with one of our Premier Clients! Job Overview: Provide customer service and technical support for Logitech (Hours are 9:00 a.m. – 1:00 p.m. Mon –Fri. and weekends) Duties: Will be handling high volume customer contacts via phone for technical support and product usability issues Prompt resolution using strong interpersonal skills in professional manner. Promotes company products by using advisory skills and up-selling additional products and services to meet customer’s needs Identify the degree of customer’s technical knowledge and adjust problem solving communications accordingly Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures Requirements: Must have strong experience with Mac / Apple Excellent verbal/written communication skills, troubleshooting, reporting and logical thinking skills In depth knowledge of both hardware and software configurations in a Window OS environment A+, MCSE, or other certifications a plus Attention to detail, ability to stay focused, motivated and enthusiastic. Strong knowledge of Windows utilities such as, but not limited to, MSCONFIG and REGEDIT to expedite the troubleshooting/resolution process Must be able to successfully complete background check and drug test.]]>

<![CDATA[Great client located in downtown Charlotte seeks a strong consultant for a 12 mos. contract position. Could go much longer! $35.71/hr (w-2) Candidate MUST have Sharepoint experience. 3+ yrs experience - Business Coordination role. Project team/vendor support as needed. Coordinate meetings, documentation and manage team Sharepoint site. Coordinate system access requests. Assist with test coordination. Issues/action item management. Document project meetings and make sure team is aware of documentation. Follow standard practices and documentation templates. Email resume to lnelms@pccval.com ]]>

<![CDATA[IT – Application Developer - Lead Location: Charlotte, North Carolina 12 month Contract Assignment Industry: Energy/Utilities Salary: $89.29 per hour Desired number years of experience: 2 - 3 years Maximo Administrator working with IBM's Maximo V6 Asset Management application software. The Maximo environment includes base Maximo and the Transportation and Utilities industry solutions. Primary responsibilities for support of *Maximo Enterprise Adapter* (MEA) integration, application component migrations, application change control processes, and application problem isolation. Secondary responsibilities related to Maximo data migrations/management, system configuration, security, and support of other work management/asset management application software. Responsibilities include: * Diagnostics and monitoring of Maximo Enterprise Adapter to assist application development teams in problem resolution. Prior experience with Maximo V6 MEA required. * Migration of Maximo components (i.e. DBConfigs, XML, CRON, Workflows, etc.) using standardized processes and MEA. * Management of Maximo application component migration version and change control using ChangemanDS * Expertise in the Maximo metadata architecture and data relationships. * Technical support for problem isolation and resolution related to the Maximo application system. * Assist in Administration of Maximo Security groups and users. Understanding of Activity Directory and Federation Services are desired additional qualifications. * IT operational knowledge of infrastructure components such as AIX, Websphere, Oracle, etc. * Excellent verbal and written communication skills. * Procedural oriented focus for work performed. Development and adherence to standardized procedures to ensure consistency and quality in work activities. * Candidate must reside in Charlotte area due to project and on call schedule requirements. * This is not an application developer role - the position provides technical support to the application teams and is responsible for management of code migrations through the Maximo system lifecycle. ]]>

<![CDATA[Send resume *AND SALARY REQUIREMENTS* to ebay@sronc.com. No Recruiters. Established Cornelius-based consulting firm seeks an experienced network administrator with field experience. We service many Microsoft Small Business Servers in the Charlotte area. The right candidate would be ready to hit the ground running to support our customers within 10 miles of our new office within the inner beltway. MCSE, organizational skills, diplomatic skills, Exchange experience, a good grasp on DNS and Active Directory, and the ability to multitask are desired skills for this position. The right candiate would live very close to downtown. Check out our website, www.sronc.com. Send resume *AND SALARY REQUIREMENTS* to ebay@sronc.com. No Recruiters. ]]>

<![CDATA[WE ARE LOOKING FOR A SERVICE TECH.NEEDS TO KNOW HOW TO WORK WITH 110V - 220V GREAT PAY HOURLY PLUS COMMISSION.CALL 704-716-7727 ASK FOR SHUAN]]>

<![CDATA[PLEASE - ONLY QUALIFIED TECHNOLOGY SUPPORT PROFESSIONALS NEED APPLY Our company is an early stage software development and service company, operating primarily in North Carolina. The Company’s application is a financial, clinical, and resource management application directed at the Behavioral Healthcare Provider industry. The Company is experiencing rapid growth and has an IMMEDIATE need for an experienced Technical Support Technician for permanent employment. The ideal candidate should have solid helpdesk experience, knowledge of Microsoft Office Products, especially Access, knowledge and experience with Active Directory, SQL server administration, Microsoft Server 2003, IIS, and a thorough understanding of network principles. This opportunity requires a patient, professional and friendly personality, an individual with strong organizational and follow up skills and the ability to work with a team. In addition to the above responsibilities, we are seeking an individual who will be able to handle the company's rapidly growing internal office networking and computer support needs, which include, but are not limited to: • Setting up, maintaining and troubleshooting all company computers, printers and other peripherals, as well as administration of the telephone system. • MS Office and internal application support for customer service representative team. OBJECTIVES AND RESPONSIBILITIES The Company’s objectives are to achieve sales and profitability growth via further market penetration in NC and beyond. Further penetration will depend on the Company’s ability to deliver a reliable and effective application that meets the changing needs of the industry in a fast and efficient manner. The primary objectives of the Support Technician are to: • Configure Windows 2003 Server user and group permissions to support new customers. • Be a primary point of contact for all incoming support calls. • Maintain Primary responsibility for triaging reported application bugs or technical issues surrounding client’s use of the Company’s application. • Maintain call logs and follow up responsibility for all support calls • Maintain and support Company’s internal networking environment. COMPETENCIES The person we are seeking will: • Knowledge of HIPAA compliance, terminology and regulations and/or experience supporting mental/behavioral health provider users is STRONGLY preferred. • Have solid experience with Active Directory, SQL server administration, and Windows 2003 Server in a domain environment. • Have a strong knowledge of ALL Microsoft Office products, especially Microsoft Access. • Understand networking management. • Have familiarity with FTP and remote control software applications. • Experience managing domain level permissions in a Windows 2003 Server environment. • Be comfortable and able to operate in a rapidly growing environment. • Understand customer support protocols. • Have extensive experience (minimum of five years) with help desk type operations. • Understand the value of teams and seek to build a strong team oriented atmosphere. • Be driven and results oriented with a positive outlook. • Be a fast learner who is not prone to overanalyzing. • Have a clear focus on high quality. • Be mature, respectful and measured when interacting with other non technical departments. • Be comfortable in a small company environment, utilizing limited resources. • Use good personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles. • Have a friendly and cooperative personality, conducive to substantial phone time with customers. • Previous work experience within a small technology company environment. • Help desk support experience. COMPENSATION The objective of the compensation structure is a base salary range is between $30,000-$50,000 per year, commensurate with experience. The Company has a practice of providing additional compensation opportunities resulting from superior performance and achievement of corporate objectives. In addition, we offer a competitive benefits package. Please send your resume to: kvrtgr@aol.com Thank you. ]]>

<![CDATA[I am in need of a few Helpdesk Analysts for a stable client here in Charlotte. About 2 years of solid Analyst experience with Microsoft products (Outlook, Excel, Word...), application, Internet Explorer, password resets, E-mail troubleshooting... anything IT related that a Helpdesk Analyst would be responsible for. This is a 1st and 2nd Level Tier position. I am looking for people who can multitask with good communication skills, articulate and speak good English. Our client has over 25,000 end users. This would be considered a Jr-Mid level Helpdesk Analyst paying about 15-17/hour. Please contact ASAP and send resume. Thanks!! ]]>

<![CDATA[The selected candidate will provide services to facilitate the replacement of outdated computers and printers with new computers and new printers within the Raleigh area. Checklists and procedural instructions will be provided for the computer replacement process. Candidate will be required to ensure user data and profiles are saved and restored to the new computers along with peripheral devices, network connections, and printers and will also be required to install any additional software provided for specific users. Knowledge, Skills, and Abilities Requirements. Required: • Proficient knowledge of Microsoft Windows 2000 and XP • Knowledge of Microsoft Office 97 and Office 2003 • Knowledgeable of in hard drive imaging processes • Experience with Netscape Email and Calendar • Experience with imaging COTS applications • Ability to manage tasks and meet schedules • Excellent organizational and communication skills, written and oral • Must have excellent customer service and teamwork skills Preferred: • Experience with Trend Micro Anti Virus • Experience with SAP • Experience with Adobe Acrobat , Bentley Microstation, Oracle Client • Experience in a DOT or Government environment Duration: 6 months Please include desired hourly rate in your response NO SPONSORSHIP AVAILABLE AT THIS TIME Send all correspondence to jobs@businesslinktech.com 704-248-8068 About Business Link Technologies, LLC: Business Link Technologies provides experienced IT professionals to design, implement, and manage your interim and extended technical projects. We specialize in technical staffing, project management, support services and more. ]]>

<![CDATA[We are looking for someone who has at least 2 years experience in custom installation, universal remote and home automated programming. Some of the brands you will be working with are Runco, Marantz, Escient, Elan, Lite-Touch, Da-Lite, Smart HomePro, M & S, Stewart, Lexicon, Speakercraft, Crestron, Logitech, and other brands similar to these. It is a must to have an understanding and aptitude for learning additional products. This technical position will also include installation of plasma, lcd, dlp, projectors, programming remotes, calibrate front video projectors for the home. Organizational skills, good communication, and a thorough understanding of how most home automation system is a MUST! It is also a plus to have an understanding of other brands in the audio and video industry beside what we carry. Also send your resume attached to your email in word format. infinitemail@gmail.com ]]>

<![CDATA[The Call Center Technical Health and Support Specialist is a dual role. First, this position will work in a requirements analysis role to analyze, plan, coordinate, and deliver via hands on system integration technical health projects designed to maintain the technical viability of the call center technical environment. The primary focus of the technical health program is to ensure all technical environments continue to migrate when prudent to the latest vendor supported components such as operating system, firmware, middleware, and finally underlying applications. Second, this position will work in a call out and problem resolution role to provide on call support for the team’s supported applications. The primary focus for the on call support role is to take a turn with other team members in the 24x7 call out rotation, handling support incidents and pages. When on call (approximately one week of every five to seven weeks depending on current staffing levels) this position will typically be the first responder to incidents and pages only during nights and weekends as other team members are specifically assigned to handle initial incident and pager response Monday through Friday during normal business hours. Additionally, this position may assist other team members who need help resolving a support incident on a technical environment component where this position has significant technical expertise. For this position Call Center Technical Health analysis and implementation projects will comprise approximately eighty percent of the hours worked, with call out support and problem resolution comprising the remaining twenty percent. Work Requirements: part of 24 x 7 call out rotation, frequent over time, night second shift for outage events / implementations and weekend work. Storm events may require 12 hour shifts and weekend work in bad weather. Required skills: Bachelor’s degree in computer science or related major or equivalent work experience Broad knowledge and experience related to computer systems and technologies Strong problem-solving and analytical skills, and the ability to think logically Basic project management and work planning skills Process Mapping skills cross-functional flows, UML, EA, etc. Familiarity with automating processes Good interpersonal skills and ability to work as part of a team Ability to communicate effectively with computer personnel, users, and other staff who may have no technical background Dependability in responding promptly to call out pages and requests Exceptional customer service orientation Three plus years experience integrating systems running in the IBM AIX V5/6 and/or Microsoft Windows Server 2003 / XP environments. o Oracle v9i and 10g Preferred skills: Experience using BMC Remedy or another similar request tracking product. Experience with the IBM P5 & P6 Hardware Platforms. Experience with Oracle v9i/10g and MS SQL Server databases and DB2 V8 clients. Experience with IBM Pervasive Voice Telephony Hardware DTXA, DTNA, VoIP, etc. Experience supporting and integrating Genesys CTI products. Experience supporting and integrating Aspect eWFM/RTA products. Experience supporting and integrating Verint, Mercom, and/or Witness Quality Call Monitoring QCM products. ]]>

<![CDATA[Technical Support Specialist/Help Desk HELP DESK SEVERAL POSITIONS AVAILABLE WITH MEDIUM TO LARGE LAW FIRMS. PLEASE INCLUDE SALARIES AND REFERENCES. LAW FIRM EXPERIENCE A MUST. EMAIL RESUMES TO jeanhaithcock@carolina.rr.com or dhighfill@windstream.net Telephone or fax resume to 704-442-0642. Contact Jean Haithcock or Debra Highfill. ]]>

<![CDATA[TECHNOLOGY SUPPORT SPECIALIST This position is responsible for: Configuring, Maintaining, and Deploying firm computers. Will troubleshoot and affect repair on all firm printers and scanners. The technology support specialist will manage enterprise wide backup software. Provide on-site, telephone and remote support to all professionals and staff. Will maintain inventory of all computer systems including sign-out equipment. Provide support for blackberry users. Will be responsible for some network administration as deemed appropriate for Information Technology Manager including setting up and de-activating user accounts as per firm policy. Training of new hires. Experience: Minimum of 2 years of substantial experience in a law or professional services firm. Training experience a plus. Education: Candidates should have a minimum of a 2 year's associate degree in technology related field. MSCA certification required. LAW FIRM EXPERIENCE A MUST! Please email to: jeanhaithcock@carolina.rr.com or dhighfill@windstream.net FAX: 704-442-0642 Telephone: 704-442-0642 Contact Jean Haithcock or Debra Highfill ]]>

<![CDATA[PBX/IPBX Field Support Engineer - 100% Telecommute We are looking for bright and energetic– PBX/IPBX Field Support Engineer. YOU MUST HAVE SIGNIFICANT TELECOM/PBX EXPERIENCE Position Title: Technical Support: Help Desk Support Engineer Position Type: - Full Time Compensation: $ 36,000 plus bonuses and based on skill set & experience Start Date: Immediately Description: Clearcom Networks.com is a VAR Distributor for a variety of Telecom, Security and Data products. Specifically we support up to 30 of our own NEC Aspire (IPK-2) UX-5000(SV-8100) Dealers as well as Resellers of a less sophisticated key system. We are looking for remote support personnel to join our team, working from your home office. You need to be bright, energetic and enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service. Applicants should possess ALL of the following skill sets: Technical skills; A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications. Competency; TCIP TAPI & CTI implementation Data Network configuration and trouble shooting Data switches and Routers V-LAN and VPN setups and trouble shooting Wireless & Wi-Fi end points. Any Wi-Fi experience would be a plus Should have a strong background in PBX’s, including; NEC Aspire/IPK-2, Knowledge of the New UX5000/8100 would be a plus. NEC’s DS & DSX key systems are a plus but easily learnt. Nortel/Norstar key system and voice mails. Nortel BCM Panasonic Engenius wireless You must meet the following criteria to qualify for this position: You must have the desire and initiative to immerse yourself into new products and be ready to pass on that knowledge to our customers in your customer service role. You must have a strong work ethic. You must have excellent communication and problem resolution skills. You must be able to defuse frustrated field technicians and resolve their issues in conjunction with our manufacturers support personnel. You must be willing to submit to a criminal background check and random mandatory drug and alcohol tests. You must be willing to travel to complete manufacturers training courses and certification. You will be required to log all support calls into our CRM system with the goal to build a knowledge base for future queries. To qualify for this position you must have, or obtain the following: A Continental U.S. based home office with a quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background A PC with Windows XP or Vista Your PC wired to a cable modem, DSL modem, or broadband connection with sufficient bandwidth to support a secure VPN connection to our VOIP NEC system. Benefits 401k Medical Dental Life Paid Vacation & Sick Time ]]>

<![CDATA[We are looking for a full time resource to support our growing site/client base. Duties will include site support, upgrades and enhancements. Previous experience with php, mysql, and mobile phone integration a must. Textreal is a <a href="http://www.textreal.com" rel="nofollow">text message based real estate marketing</a> company offering cutting edge services appealing to current home buyers. Learn more at <a href="http://www.textreal.com" rel="nofollow">textreal.com</a>]]>

<![CDATA[Software developing company is currently looking for Technical Representative. Please e-mail resume and salary expectations Required: Professional degree in related field - Communications, IT, etc Strong knowledge of Microsoft Windows and MS Office applications Written and Verbal communication skills are required. Strong interpersonal and organization skills are required Self motivated, multi-tasking, retains newly learned skills Preferred: 2+ years customer service experience Previous experience with medical billing software We are EOE]]>

<![CDATA[Application Programmer - Oracle Intermediate Additional Information: US Citizen Required: No Skills: "Primary Role: Oracle HR / Benefits / Payroll Secondary Role: Primary Job Function: Technical Additional Skills: SQL, PL*SQL, Interface development, extensions / customizations 3 - 5 years ERP Apps experience Previous experince with developing 401K interfaces to providers." Expert Yes 3 - 5 Years Additional Information: "Technical knowledge of Oracle HR, table structures, and development process. Additional Skills: SQL, PL*SQL, Interface development, extensions / customizations" Please NO third parties. All candidates subject to pre-employment background check. Please submit resume, salary requirements, availability, and citizenship status to: resumes@trustedunlimited.com View all of our nation wide job openings at: <a href="http://lnd1.trustedunlimited.com/web/jobsite.nsf" rel="nofollow">http://lnd1.trustedunlimited.com/web/jobsite.nsf</a> ]]>

<![CDATA[Field Engineer Level 2 (Customer Engineer Level Two) Worldwide Customer Services Division Location: Charlotte area NCR’s Worldwide Customer Services is a leading global IT support service provider. NCR is a service partner with leading technology companies – Cisco, Nortel, Sun, Dell, HP and others Summary Description - emphasis on "Point of Sale Equipment" NCR Field associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support. Key Responsibilities Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region Provide continuity of customer operations and high levels of customer satisfaction Basic Qualifications To be considered for this position, you must have ONE of the following: 1) A+ certification 2) 2 year degree in electronics or computer technology 3) High school diploma or GED and at least 2 years of hands-on POS/ATM repair experience in a customer field environment 4) High school diploma or GED and at least 2 years of PC repair experience in a customer field environment. 5) Previous Military experience in an electronics related field. Also, Must be a local candidate Also, Must be authorized to work in the U.S. Also, Must have a valid drivers license Also, Must pass comprehensive background check including credit check, criminal, driving record, and drug screen. Also, Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed. Preferences Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call NCR is an Equal Opportunity/Affirmative Action Employer ]]>

<![CDATA[Technical Support/Network Technician Needed We are a small medical records business in Fort Mill. We have a family work environment and we all work hard and have fun doing it. In our small company there is no corporate ladder to climb, but there is generous salary increases based on your attitude and performance. The job responsibilities will include network troubleshooting and support, office and customer hardware/software support, as well as configuring and installing desktop/laptop computers. Expectations & Requirements: ---A non-smoker ---The normal work hours are 8:00am to 5:00pm, sometimes overtime may be required. ---There will be a trial period of 90-days, and during this time there will be no benefits. ---During the trial period your pay will be $12 per hour and you will be paid weekly. ---You will be expected to have a very reliable car that you will drive for company work, and you will be paid a weekly car allowance ---After the trial period there will be a performance review and we will discuss next steps. ---You will be working in an informal and fast-paced environment ---You will be expected to show a positive attitude, along with patience, verbal skills, and written skills. ---You will be expected to have a positive interaction with both technical and non-technical team members ---You will be expected to be customer-friendly and patient even under adverse situations. ---You will be expected to be dependable and on time every time ---The tech team goes out to see customers and conservative dress is very important, conservative neat haircut, black/navy blue pants, black shoes PLEASE SEND YOUR RESUME ]]>

<![CDATA[To Apply: Download and complete an application from www.erwsd.org and submit with resume to erwsdjobs@erwsd.org, by fax 970-476-6451 to Attn: HR or by mail. Job Summary: Under limited supervision, assists in the maintenance and administration of ERW&SD’s technology systems. The Systems Support/Network Analyst supports and maintains ERW&SD’s Windows 2003 network, including: end user support, configuration, performance, disaster recovery and security. Must be comfortable spotting recurring issues and devising a solution to prevent them within the guidelines set by the IS Division. Essential Duties and Responsibilities: Assists the IS Division Manager with the network, supports and administers IT policies as assigned. • Support, install, configure, troubleshoot and maintain: o Microsoft Windows 2003 server and Windows XP in a client/server environment o Network and application monitoring systems o Backup and recovery of server environments o Microsoft Exchange 2003 and Microsoft SQL 2005 • Primary point of contact for network support issues. • Shares responsibility for all technical support and guidance for the District (over 80 users at 6 locations); • Troubleshoot a variety of hardware and software issues and develop an understanding of the root of the problem to devise a permanent solution; • Collects data and performs analysis as needed; • Keeps current with new technologies; • Maintains a positive attitude with team/unit; • Maintains good public relations; • Performs other duties as assigned. Education and/or Experience: Bachelor's Degree in Information Systems or related technical field from four-year college or university; and two-three years related experience and/or training; or equivalent combination of education and experience. Experience with GIS, AutoCAD, and databases desirable. Technical certifications a plus. Other Skill & Abilities: Excellent problem solving skills a must. Must be able to perform under pressure. Ability to translate complex concepts to a diverse audience. Must be comfortable interfacing with people on a regular basis. Ability to prioritize, develop directives and deadlines and manage the implementation and change of all projects. Ability to work with minimal supervision. The ability to work as a member of a team is a must. ]]>

<![CDATA[ ***************** APPLY NOW! ALL GIS SKILLS NEEDED ******************* Local utilities company seeks candidates with GIS experience. We need ALL parts of GIS - ARC, everything. SEND ALL RESUMES WITH ANY GIS EXPERIENCE! Also if you have Mainframe Product Set (Fieldsmart View, Route, Inspection) experience - WE ARE INTERESTED IN YOU! We have a diverse range of contract opportunities ranging from 6 months to over a year. These contracts can be extended! Call Maya Chaplin NOW for immediate consideration at (704) 969 - 8128 REPLY TO THIS AD WITH YOUR MOST CURRENT WORD RESUME! ]]>

<![CDATA[Business Analyst with GIS/Mapframe experience needed! U.S Citizens, H1 Visa & Current Green Card Holders welcome to apply! Call Maya @ (704) 969 - 8128 Business Analyst with some Testing/Test Coordination Experience. The ideal candidate is a business analyst with a strong requirements gathering and facilitation background. In addition the individual must have experience with test coordination and knowledge of SDLC processes. The selected individual will need to be able start with an established goal and lead a business/IT team through sessions that will validate requirements, facilitate sessions to develop test scripts, participate with a vendor in their Factory Acceptance Testing and participate with the IT and business teams in the validation of the vendor’s software. Comments Must have *Mapframe Corporation’s Mapframe Product Set (Fieldsmart View, Route, Inspect)* Some experience with the GE Smallworld GIS tool set would be a plus but is not required. Mgr may be flexible on rate for the right candidate. ]]>

<![CDATA[This position requires 100 percent travel within local service areas. Installs, troubleshoots, and maintains LG consumer products/equipment. Identify and analyze repairs and product failures to ensure customer satisfaction. Orders and replaces parts as needed. Maintain company vehicle and equipment. Generate daily reports and submit warranty claim forms. Relies on judgment for personal safety regarding work. Knowledge of electronics inspection/repair at a level normally acquired through the achievement of an Associate's degree in electronics, related field, or equivalent experience. Possess appropriate Refrigerant Handling Certificate, CET, and other applicable certifications within 90 days, soldering skills, electronics and refrigeration, knowledge of advanced tools and diagnostic test equipment, 1-2 years; previous field service experience, experience in repair of appliances and/or electronics, ability to use specified tools and test equipment, intermediate computer skills, including MS Office and proprietary software, excellent interpersonal and communication skills, valid driver's license and clear driving record, and meet physical requirements generally associated with field repair, viz. lifting, bending, et al. If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=543107-1248-3036" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=543107-1248-3036</a>]]>

<![CDATA[Description This position provides onsite and offsite network/computer support at various customer locations within the Charlotte, NC metro area and Greenville, SC. Primary responsibility is to provide mid level engineering, design, and support services for Microsoft Windows-based and Linux based server operating systems. Perform hardware diagnostics on Cisco, IBM, HP, Dell, and similar equipment, and design/configure/troubleshoot LAN and WAN internetworks. The position will be heavily involved with the maintenance of complex internetworking systems and will be responsible for support of LAN/WAN, server, desktop, and software systems. Position will also perform LAN/WAN troubleshooting/development, Microsoft Windows 2000/2003 server development and maintenance, broadline systems administration, and industry best practice implementation from small to medium businesses. Requirements Job Requirements: Position will be required to possess knowledge of TCP/IP network theory, network equipment, and network operation. Position will also be required to possess knowledge and industry exposure of Microsoft Windows operating systems (XP, 2000, 2000 Server, Server 2003, Server 2008, 98). Experience in development of Microsoft Access databases is preferred. On-call rotation will be required to respond to emergency customer issues outside of regular business hours. Position will be required to lift/move server/computer equipment in excess of 50 pounds and must carry valid North Carolina driver’s license. Position is also required to keep current on industry trends, multiple vendor product solutions, and best-practices within the computer networking industry. Submission Instructions: Provide a cover letter including your name, address, and a brief description of yourself and why you specifically feel this position is right for you. Also, include what skills and/or benefits you will bring to WireNet Technologies and how you see yourself impacting the business. Included with your cover letter please include an up-to-date copy of your resume that indicates all positions that you have held in the last 5 years. Please also include 3 professional references and your salary requirements. Submit all information to info@wirenettech.com. ]]>

<![CDATA[On-Site Computer Technician Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services including troubleshooting, maintenance, upgrades, networking, and training/consulting for computer users at their home or business. All of our work is performed by on-site qualified, certified, expert technicians. You could be one of those technicians. What our Geeks offer to our customers: Home/Office Services: • On-Site Service and Repair • Upgrades • Networks • Virus/Spyware Detection and Removal • Firewalls and Internet Security • Data Backup and Recovery • Preventive Maintenance • Custom PCs • One-on-One Training • More Technical Requirements • Technical Certifications : Minimum A+ • 3+ years experience supporting all major home and business applications. • Experience configuring and supporting Windows-based servers • Strong knowledge of PC troubleshooting and repair • Experience with network installation and maintenance, including data recovery and loss prevention and virus protection and spyware/adware removal. • Pass a technical and customer service qualification test covering the wide array of technical problems likely to be encountered on the job. • Sales and Marketing experience a plus. The successful candidate will have/be • Excellent communication and customer care skills • Appreciate teamwork and will demonstrate those qualities on a resume and in a personal interview. • Energetic, enthusiastic and entrepreneurial self starter with a take charge attitude and desire to succeed and get results • Flexible and focused to meet the demands of customers and scheduling • Desire to be empowered to build trust with our customers while meeting and exceeding their needs for service. • Submit to a background check, drug screen, possess a valid driver’s license and have a clean driving record Apply by submitting resume with references to techs@geekchoice.com ]]>

<![CDATA[Seeking candidate with a technical background and ability to repair and test used copiers, fax machines and various other hardware. Candidate will also be responsible for managing inventory. Should be detail oriented and flexible.]]>

<![CDATA[National service companies seeking local onsite techs for ongoing assignments. Please contact Kelley Spear, Sr. Consultant with your current location and travel radius. Please respond with contact information, current employment status, availability, qualifications (resume is not required) and hourly rate requirements. Ideal candidates will have their own equipment, including: Computer WITH Internet Access (Preferably a laptop) Cell Phone Basic Tool Set Ideal candidates will have some of the following skills: Windows XP & Vista Windows Server 2003 Linux (any flavor) Exchange Web Design Networking VIOP & Telecom This position will be an "on-call" position, with no guaranteed hours and is NOT full or part time. This position is a 1099 position with the tech being responsible for all taxes. If you’re looking for more work we can seriously help, we are a nationwide on site computer repair company handling somewhere in the neighborhood of 600 jobs per week. We need your help! If you want a jump start, go to ProServiceTechs.com ]]>

<![CDATA[Verigent is a leading nationwide IT and Telecom Staffing firm. We are currently seeking many positions nationwide for a variety of areas in the Telecom and IT feild. We have contract assignments, temporary and direct hire positions all over the nation. Please look below at the different skill requirements and experience we are looking for. If you have at least 2 years of experience ina ny of these areas, submit your resume to us for review. Please do not be discouraged if we do not respond promptly, we have many resumes to review. We will not contact you until we find a good fit for you. We do not want to waste your time or ours. You can visit our website at www.verigent.com Telecommunications Skill Set Expertise • Installation/Test • Engineering/Design • Customer Service • Technical Support • Operations/Maintenance • MAC/Field Service • Site Survey • Project Management • RFP Administration • Technical Writer Technology Experience: • Enterprise Technology • (EKSU/PBX) • VoIP • CPE • Switching • Broadband Transmission • Cellular • RF • Networking • Satellite • Video • Data • Power/Battery • Cabling Information Technology Skill Set Expertise • Desktop Support • Network Administration • Database Administration • Programmer • Software Analyst • E-Commerce • Application Development • Information Assurance • Network Security • Quality Assurance • Network Design/Engineering Technology Experience • UNIX • Sun Solaris • Java • J2EE • C++ • Linux • SQL • .net • RPG • HTML • DB2 • OS/2 • TCP/IP ]]>

<![CDATA[An established Remote Backup company (<a href="http://www.boldurl.com/Uwj5TLy6" rel="nofollow">Remote Data Backup</a>) is seeking multiple Backup Consultants to help support remote data backup services to prospective customers. Description: You can work from almost any location with a high speed internet connection. We provide you with all the necessary tools and material. Experience and Skills Required: Qualified candidates must have some type of customer support experience. I.T. professionals and business consultants are ideal. A broad knowledge of computers or customer service experience is a plus. As a Backup Consultant you will also be offered the opportunity to gain your own client referrals from us to help us handle clients that are having hardware issues that cannot be handled remotely and who require an onsite visit. We backup data for over 200 franchise brands and they have hundreds of franchisees in your area that we need to support if their hard drive crashes…one of the more common uses of our service. How to Apply: Please submit your application online at <a href="http://www.boldurl.com/UlsRmy86" rel="nofollow">Apply Here.</a>]]>

<![CDATA[The US National Whitewater Center is in need of a part-time helpdesk technician. The primary responsibilities of the tech will be: Break fix computer issues Daily help request processing Routine computer maintenance Asset Management Requirements: Previous computer helpdesk experience Hardware and software knowledge Networking experience Certifications and VOIP experience is a plus. Contact us by phone at 704-391-3900 ext. 228 or by email.]]>

<![CDATA[Network Communication Design - VOIP Advanced Additional Information: 4-5 years of experience with Cisco Unity 4.x-5.x 4-5 years of experience with Exchange 2000 and 2003 5+ years of experience with Windows 200x 3-5 years of experience with Cisco Unified Communications Manager 4.x-6.x Bachelors degree in computer\electrical engineering or computer science preferred Preferred certifications MCSE 2003, CUSE, CCVP, and/or CCIE Job Vendor Notes: H-1 candidates will not be considered. Please NO third parties. All candidates subject to pre-employment background check. Please submit resume, salary requirements, availability, and citizenship status to: resumes@trustedunlimited.com View all of our nation wide job openings at: <a href="http://lnd1.trustedunlimited.com/web/jobsite.nsf" rel="nofollow">http://lnd1.trustedunlimited.com/web/jobsite.nsf</a> ]]>

<![CDATA[Network Communication Design - VOIP Advanced Additional Information: 4-5 years of experience with Cisco Unity 4.x-5.x 4-5 years of experience with Exchange 2000 and 2003 5+ years of experience with Windows 200x 3-5 years of experience with Cisco Unified Communications Manager 4.x-6.x Bachelors degree in computer\electrical engineering or computer science preferred Preferred certifications MCSE 2003, CUSE, CCVP, and/or CCIE Job Vendor Notes: H-1 candidates will not be considered. Please NO third parties. All candidates subject to pre-employment background check. Please submit resume, salary requirements, availability, and citizenship status to: resumes@trustedunlimited.com View all of our nation wide job openings at: <a href="http://lnd1.trustedunlimited.com/web/jobsite.nsf" rel="nofollow">http://lnd1.trustedunlimited.com/web/jobsite.nsf</a> ]]>

<![CDATA[We have an opening for a Helpdesk Specialist to support one of our contracts. This is a shift work position and the successful candidate must be flexible in days and hours worked. REQUIRED EDUCATION: High school education or equivalent and 2+ years of related experience or technical training. REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Must demonstrate customer service, leadership and team skills. Experience in desktop and networking support, IT concepts and help desk software. Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issues and select the correct source for solution. Provide first line technical support to computer customers. Interaction normally involves exchange or presentation of factual information. DESIRED SKILLS: Active Directory, Anti-virus, Remedy, VPN, Avaya, Novell, web support and development. Highly competitive compensation plus great benefits. To apply, please contact Booker Barbuto at booker.barbuto@gmail.com.]]>

<![CDATA[Local computer service company is seeking an experienced and qualified PC technician who is available to service customers at their home or small business office. Services can include troubleshooting, maintenance, upgrades, networking, training/consulting, etc. All of our work is performed by qualified, certified, expert technicians. Hours are random/flexible and based on customer needs. The more availabilty you have, the more calls you have the potential to be assigned to. What we offer to our customers: Home/Office Services: • PC Troubleshooting and Repair • Upgrades • Wireless and Network Installation • Virus/Spyware Detection and Removal • Firewalls and Internet Security • Data Transfer, Backup and Recovery • Preventive Maintenance • One-on-One Training • etc Technical Requirements • Technical Certifications: Minimum A+ Certification • 2+ years experience supporting all major home and business applications • Experience configuring and supporting Windows-based applications • Strong knowledge of PC troubleshooting and repair • Experience with network installation and maintenance • Experience with data recovery, virus protection and spyware/adware removal • Pass a technical and customer service qualification test covering the wide array of technical problems likely to be encountered on the job The successful candidate will have/be • Excellent communication and customer care skills • Energetic, enthusiastic and entrepreneurial self starter with a take charge attitude and desire to succeed and get results • Flexible and focused to meet the demands of customers and scheduling • Desire to be empowered to build trust with our customers while meeting and exceeding their needs for service • Submit to a background check, drug screen, possess a valid driver’s license and have a clean driving record ]]>

<![CDATA[Company: AMTdirect 17039 Kenton Dr. Suite 200 Cornelius, NC 28031 We have an excellent employment opportunity for an experienced Technical Analyst to work out of our Cornelius, NC corporate office, which is located near beautiful Lake Norman. This is an exciting opportunity to work with a growing business and learn how competitive leading edge application software makes a difference in the commercial real estate industry. If interested, please submit a cover letter with salary requirement, availability and resume to jluciani@amtdirect.com. No phone calls please. Technical Analyst Summary of Responsibilities: Provides technical expertise to clients by responding to inquires on functionality and usage of product via the phone and/or Internet. Serves as a technical support liaison between AMTdirect personnel and the client. Conveys client feed-back to product development staff. Works with business analysts to create, develop and enhance system functionality. Primary Responsibilities: •Provides support and technical expertise through the administration, escalation and/or resolution of any software problems that impacts the user’s experience with AMTdirect via instant chat, e-mail and phone on all features of AMTdirect, including: individual modules, accessibility, personal computer (PC) issues related to initial activation, set-up for use of the application including issues concerning Printable Document Formats (PDF’s), etc. •Is able to explain concepts and technical information to unskilled computer users. Is willing to go above and beyond to satisfy and assist clients. •Determines if the inquiry is a user error or system bug. Is a self-motivated “detective” and possesses the ability to seek out information and answers when not readily available. •Logs all questions, bug issues and customization requests into CRM application, and notifies Client Services Group (CSG) or Information Technology (IT) staff for resolution or development. Assists programmer analysts in troubleshooting the nature of any bugs or errors with the system. •Tracks and up-dates all cases in CRM application, and ensures that all bugs and customizations are addressed in a timely manner. Communicates regularly with clients during the course of their case. •Identifies on-going issues with specific clients and communicates these issues the appropriate personnel for resolution. •Takes customization request(s) from clients. Sends the request requests to Client Team Lead(s) for evaluation and quote. •Facilitates the weekly ticket meetings to discuss the status of any outstanding issues; gives input on priorities for bugs; and helps identify potential themes in the issues identified. •Provides after hours expertise via on-call system. •Updates support and training materials (with Software Training Manager) to reflect changes in the system functionality. Ensures the on-line support guides are up to date and accurate. •Receives feedback from clients and works with the Client Success Manager to create user groups. •Identifies client training needs and refers to the Client Success Manager or Client Team lead to schedule training sessions. Qualifications: MINIMUN: An undergraduate degree from an accredited college or university in accounting, business administration, computer science, finance or related field; AND three-to-five years property management accounting, lease administration or real estate industry experience; AND three-to-five years of experience in a client/customer-service/help desk work environment; a combination of education and work experience may be considered. COMPUTER/TECHNICAL SKILLS: Technically proficient; adept in learning new software environments; proficient in Microsoft Office particularly Excel; good typing skills. The IDEAL AMTdirect candidate will also: •Possess a professional, helpful attitude at all times; demonstrate strong interpersonal skills and effective telephone etiquette •Be able to provide follow-up to users to maintain positive user perspective; demonstrate strong analytical and problem solving skills •Have strong information technology/computer skills – MRI, YARDI, AMTdirect or Accruent (or other accounting or real estate application software experience) knowledge a strong plus •Have excellent verbal and written communication skills, as well as excellent listening skills •Be able to communicate with various levels of technical expertise •Be able to effectively handle details in an organized and dead-line driven environment •Be a confident self-starter who possesses an analytical and inquisitive mind-set and is motivated by client satisfaction •Understand the various work styles of others, and their roles on the team •Demonstrate enthusiasm and commitment to the goals and objectives of the team; seek assistance from other members •Make and keep commitments/confidences; demonstrate a good work ethic •Be detailed oriented, with a focus on client success; is able to prioritize and plan work activities, use time efficiently and develop realistic action plans WORK ENVIRONMENT: Open, energetic and up-beat office setting AMTdirect offers competitive compensation; a comprehensive benefits package; a great career opportunity, management and work environment; Equal Opportunity Employer Check-out our web-site: www.AMTdirect.com! ]]>

<![CDATA[TITLE: Help Desk Supervisor POSITION NUMBER: 1810024 DEPARTMENT: Information Technology Service HIRING RANGE: $50,652.34 - $58,626.62 annually HOURS OF WORK: 8:00 AM – 5:00 PM, M-F STATEMENT OF DUTIES: Responsible for managing the efficient operations of the IT Support Desk. Coordinate scheduling of call-center technicians to ensure appropriate coverage for staffing the Support Desk; assign work to Help Desk Technicians; monitor problem tickets to ensure a timely resolution, and escalate activity as required. Utilize support tools, including remote control and software distribution tools to effectively support our customers. TRAINING AND EXPERIENCE: Prefer Bachelors degree from a four year college or university or equivalent. Five years related experience is required with 1-2 years as a team leader or supervisor. Excellent verbal communication and customer service skills; good written communication skills for documenting process and guidelines; detail oriented with good planning, process, and organizational skills. Demonstrate a working knowledge of a Help Desk call tracking system. Manage to best practices and key performance metrics in accordance with ITIL. Submit weekly status reports. Use the Incident Tracking application to analyze incidents and work toward problem prevention and proactive support. CLOSING DATE: July 18, 2008 All applications and resumes must be received at: EMPLOYMENT SECURITY COMMISSION 2275 KANNAPOLIS HIGHWAY CONCORD, NC 28025 Phone:(704)786-3183 Fax: (704)786-3471 by 4:30 PM on the closing date OR CABARRUS COUNTY HUMAN RESOURCES 65 CHURCH STREET P.O. Box 707 CONCORD, NC 28026-0707 Phone: (704)920-2200 Fax: (704)920-2250 by the closing date Download the application form at <a href="http://www.cabarruscounty.us/HR/careeropportunities.html" rel="nofollow">http://www.cabarruscounty.us/HR/careeropportunities.html</a> This position has been determined to be exempt under the overtime provisions of the Fair Labor Standards **************************************************** ]]>

<![CDATA[Local Software Development Company is currently looking for highly motivated individuals for a 24/7 IT Support desk for a 3rd Shift, Full Time position. Interested persons should be flexible and highly motivated with a desire to learn and be a team player. Level 1 Help Desk Analyst- 3rd Shift ie.9p-8a Minimum Qualifications: Responsible for providing advanced level of technical support to end users over the phone and/or via remote connection. Must possess excellent problem solving skills and have superior customer service skills. Require a minimum of 1 year helpdesk experience in a fast paced environment. Must have experience with PC hardware and peripherals as well as experience working with Windows NT,2000,XP, SQL Server and MS Access. POS experience and A+ certification are a plus. ]]>

<![CDATA[This is an excellent opportunity to begin a long term career with a leading systems, solutions and technical services company. The position will also provide support with email, standard Windows desktop applications, a variety of commercial (COTS) packages, intranet and internet browser, and application support. This is a shift work position starting at approximately 25K/yr requiring weekends, holidays and flexible work hours. The Helpdesk is open 24x7x365, and is commonly scheduled as four, ten hour shifts for a total of 40 hours per week. There are opportunities for overtime. Requirements: Hardware/software troubleshooting experience. High school diploma or GED. 1 year of computer support in a technical or call center environment. Proven experience providing effective and professional communication addressing moderately complex or technical information via telephone, email, and person-to-person. Demonstrated customer awareness and team skills. Provide excellent customer service. Extensive experience in desktop support, IT concepts, and help desk software. Proven ability to think and troubleshoot logically, and act decisively in critical situations. Experience with Microsoft Office Products, Internet Explorer, ISP, DSP. Preferred Software and Hardware Experience: Minimum 2 years experience computer hardware/software support Windows XP, IE 5.5 and higher, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2003 Suite), strong Microsoft Outlook skills, remote access, Norton Anti-virus Software, Dameware and Windows Server 2003. Should also be familiar with supporting Ethernet networks, including switches, routers, and patch panels. Experience supporting point of sale (POS) systems is a plus. To apply, please contact Kimberly Quarles at kimberly.quarles@gmail.com.]]>

<![CDATA[An established Remote Backup company (www.remotedatabackups.com) is seeking multiple Remote Support Technicians to assist our technical staff in supporting <a href="http://wwww.remotedatabackups.com/clients" target="_new" rel="nofollow">existing clients</a> and providing remote data services to clients after we have recovered their data. Description: Candidate will remotely access our client machines to assist in a wide array of technical issues that is not our responsibility with our service. You can work from almost any location with a phone line and high-speed internet connection. We provide you all necessary hardware and software. Experience and Skills Required: Qualified candidates must have technical support and / or PC and server troubleshooting and repair experience serving small to medium sized business clients and sometimes home users. General knowledge of Windows OS, Vista, Network Administration, PC and Server Troubleshooting, Firewalls, Outlook and Outlook express, SQL, Exchange, Network Security, etc. is a plus. Also please mention if you have any Certifications, especially Microsoft ones (MCSE, MCP, MCITP, MCST, CompTIA, etc.). We are also looking for onsite techs in the North Carolina area to help us handle clients that are having hardware issues that cannot be handled remotely and require an onsite visit. We backup data for over 200 franchise brands and they have hundreds of franchisees in your area that we need to support if their hard drive crashes…one of the more common uses of our service. How to Apply: Please submit your application online at <a href="http://www.RemoteDataBackups.com/jobs/" target="_new" rel="nofollow">www.RemoteDataBackups.com/jobs/</a> ]]>

<![CDATA[A Software developing company is currently looking for "Technical Account Representative". Please e-mail your resume and SALARY REQUIREMENTS Education: Professional degree in IT, Communications, or related field Experience: 2+ years customer service experience preferred Knowledge, Skills and Abilities required: • Excellent verbal and written communication skills • Highly motivated to grasp complex software and learn technical material quickly • Excellent problem-solving skills • Strong interpersonal and organization skills • Ability to work independently to meet deadlines and manage multiple projects • Intermediate-to-Mastery level knowledge of basic Microsoft Office applications required • Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred • Complete an internal certification course to demonstrate mastery of the various billing applications our company provides Job Summary: Maintain excellent account communication while assisting with issue research and resolution Essential Job Duties: • Provide timely and accurate service to accounts via phone and e-mail • Work in an on-line ticket queue to monitor and resolve account issues • Work in client-systems to review data at both the application level and the data-level to trouble-shoot issues • Provide timely completion of secondary documentation material We are EOE ]]>

<![CDATA[Description First Level Technology, a wholly-owned subsidiary of the NCR Corporation, is in the business of providing scheduled service work including preventative maintenance, weekly store visits; “by the way” repair requests while at customer locations and retail field retrofits. We are currently seeking POS (computer based point of sale equipment) Field Service Technicians. POS Field service technicians provide scheduled service work including preventative maintenance, weekly store visits, and on-site repairs, plus retail field retrofits. You will work in a team environment with your Territory Manager and field staff. Our technicians earn a competitive hourly pay rate, are eligible for a competitive full-time employee benefits package and are provided with a company vehicle. All new hires receive world class, hands-on training to take their experience to new heights. These positions require technical skills, people skills, and a flexible schedule to include working some nights and weekends. Although this position is entry-level, A+ certification, a degree in computer hardware related field, a certificate from a recognized technical school, military training, or work experience in hardware troubleshooting is a plus. This is not a position for those wishing to go to the office everyday – most technicians travel from their homes directly to customer locations. The technician will arrive at the customer site as scheduled beforehand with the customer and perform the prescribed installations, or maintenance as assigned. Requirements Skills and Abilities include: • A+ certification, a 2-year degree or more in an electronics/computer-related field or consistent work in a related field is a plus; • Excellent customer service and communication skills; • Must be flexible and able to work some nights and weekends; • Ability to be self-supervising working in a virtual capacity; • Must be detail-orientated having the ability to complete required paperwork, close calls, and submit information to management on a daily basis; • Enjoy working in a fast-paced, high-energy environment; • Ability to follow standard operating procedures In addition, the successful candidate must be able to pass a drug test, credit check, criminal background check, and have a clear motor vehicle record (MVR). Please use our URL Link to apply: <a href="https://home.eease.com/recruit/?id=10141" rel="nofollow">https://home.eease.com/recruit/?id=10141</a> FIRST LEVEL TECHNOLOGY IS AN EQUAL OPPORTUNITY EMPLOYER ]]>

<![CDATA[Data Mapping Please email resume in MS Word format if possible]]>

<![CDATA[Project Manager / Technical Team Leader with (Maximo) Maximo is a must!!! Please email resume in MS Word]]>

<![CDATA[Successful Internet Solutions Company is currently seeking an Entry Level Customer Service Representative Level I Associate. This is an hourly Full Time position at $16.00 per hour to start.For employment consideration and interview, email resume to Kim at above email address. Job Description: Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements: Sufficient experience and must have acquired additional skills on the job Previous customer service experience is a plus. Keen understanding of people and customers’ needs. Documentation skills and communication skills are essential. Possess strong interpersonal, communication, and telephone skills. Possess team skills to work within groups and other collaborative efforts Has an understanding of how a business functions, and the importance of the customer.]]>

<![CDATA[Growing technology services company is seeking an experienced Windows support engineer to provide desktop support. The position will work in a call center providing remote support as well as on-site at individual customers. Microsoft certification preferred but not required. Our clients are small to mid-sized organizations in a variety of industries. We support core Windows services, Active Directory, Exchange Server, SQL server and Small Business Server. We are seeking collaborative team players looking for a challenging but fun environment. Excellent benefits and competitive salary for the right candidate.]]>

<![CDATA[Description Everyone has encountered an aroma that reminded them of a special memory, person, place or time. Have you ever considered the role that a great aroma can play in selling a product or influencing behavior? ScentAir (www.scentair.com) currently provides innovative aroma marketing solutions to hotels, retailers, assisted living facilities, medical facilities, auto dealerships and home builders worldwide. Headquartered in Charlotte, NC, ScentAir has distribution throughout the United States and an international network of agents, distributors and merchandisers. ScentAir is currently seeking an Engineering Technician either full time or contractual for our Charlotte, NC office. ScentAir’s scent delivery systems and fragrances enable our clients to sculpt a unique experience for their customers by engaging memory and emotions through the power of the sense of smell. Proven to enhance the appeal of any environment, ScentAir specializes in crafting experiences that speak to the complete sensory branding needs of any business. The Engineering Technician is responsible for testing, repairing, troubleshooting and analyzing circuitry within completed scent delivery systems. The Engineering technician must be willing to play an integral part in the development of new products including electronics and mechanical design and component sourcing. The Engineering Technician will earn a base salary plus an attractive incentive plan. ScentAir employee benefits include medical, dental, vision and 401k. Requirements We are currently accepting resumes from candidates with a bachelor's degree or equivalent technical/electronics experience. Qualified candidates will have excellent verbal and written communication skills and will be able to work diligently with limited supervision. ]]>

<![CDATA[The ideal candidate will have experience with the desired skills listed below. Please email resumes with salary expectations, current location & availability immediately. JOB SUMMARY REQUIREMENTS: Helpdesk Technician JOB LOCATION Charlotte NC DURATION 6-12 Months Position Type Contract/W2/Corp-Corp/1099 JOB DESCRIPTION Serves as a help desk analyst responsible for answering customers’ calls (50 -70 per day) and providing problem isolation, 1st call resolution (>60%) in a multi-platform, diverse systems environment. Records, monitors, and follows up on client inquiries to ensure customer satisfaction. Candidate must have previous IT Call Center experience (2-3 years) and be proficient in Microsoft Office 2007 products (preferably Microsoft certified). Provides service on a 24x7 basis.File AttachedComments***MANAGER IS LOOKING FOR CANDIDATES WITH IT CALL CENTER EXPERIENCE SPECIFICALLY PERFORMING PHONE SUPPORT*** SCHEDULE IS A ROTATING / AFTER HOURS SHIFT: One week the schedule is Mon-Tues 8:30am - 7pm, off Wed-Fri, Sat-Sun 8:30PM - 7AM. The schedule for the following week: off Monday, Tues-Fri 12:00pm - 10:30pm, off Sat-Sun. Interviews can be set up immediately for qualified candidates! Please email resumes with rate, contact, current location & availability immediately. Looking over your resume it looks like you could be a strong fit, so please give me a call at your earliest Convenience at (937) 619-0500 or reply back. Additionally, if this does not sounds like a good fit to you, if could refer someone to me that you feel would be a solid fit for this opportunity it would be greatly appreciated. Hope you have a great day and I look forward to hearing from you! ]]>

<![CDATA[Help Desk Analyst, Charlotte, NC, 6 month contract Serves as a help desk analyst responsible for answering customers’ calls (50 -70 per day) and providing problem isolation, 1st call resolution (60%) in a multi-platform, diverse systems environment. Records, monitors, and follows up on client inquiries to ensure customer satisfaction. Candidate must have previous IT Call Center experience (2-3 years) and be proficient in Microsoft Office 2007 products (preferably Microsoft certified). Provides service on a 24x7 basis **MANAGER IS LOOKING FOR CANDIDATES WITH IT CALL CENTER EXPERIENCE SPECIFICALLY PERFORMING PHONE SUPPORT *** SCHEDULE IS A ROTATING / AFTER HOURS SHIFT: One week the schedule is Mon-Tues 8:30am - 7pm, off Wed-Fri, Sat-Sun 8:30PM - 7AM. The schedule for the following week: off Monday, Tues-Fri 12:00pm - 10:30pm, off Sat-Sun ]]>

<![CDATA[Great large client looking to add on a consultant to their Help Desk team. This is a 6 month contract position - could be extended up to 1 year or longer. $20.00 per hour (W-2). YOU MUST HAVE IT CALL CENTER EXPERIENCE PERFORMING PHONE SUPPORT to be considered for this position. You must also have worked with MS Office 2007 products. 2+ years experience - Serves as a help desk analyst responsible for answering customers’ calls (50 -70 per day) and providing problem isolation, 1st call resolution in a multi-platform, diverse systems environment. Records, monitors, and follows up on client inquiries to ensure customer satisfaction. Candidate must have previous IT Call Center experience (2-3 years) and be proficient in Microsoft Office 2007 products (preferably Microsoft certified). One week the schedule is Mon-Tues 8:30am - 7pm, off Wed-Fri, Sat-Sun 8:30PM - 7AM. The schedule for the following week: off Monday, Tues-Fri 12:00pm - 10:30pm, off Sat-Sun. Immediate Start! EMAIL RESUME TO lnelms@pccval.com ]]>

<![CDATA[Charlotte Based voice and data services company seeks qualified service technician. Requirements: - 3+ years experience in the telecommunications industry. - BICSI certification a plus. -Must have installation, support, and, maintenance experience with Nortel Norstar and BCM Product lines. -Meridian PBX knowledge a plus. -Must have general knowledge of Data Networking and VOIP. -Nortel Certifications preferred. -Must have good written and verbal communications in order to interface with clients. -Must be able to lift a minimum of 50 pounds. -Be able to pull cable -Available for some overtime\ -Must have a valid drivers license with clean driving record and background check. Duties: The Voice Technician is responsible for maintaining, supporting, and installing Nortel Voice equipment on the customer premises. Technician will interface with customer to determine issues and be able to diagnose and fix problems remotely and on-site. Technicians will be responsible for prepping sites for phone installations which may include demarc extensions, cabling, installing phone board, and rack installations. Technicians will also be responsible for voice cutovers from one service provider to another. Responsibilities are not limited to above duties, and other voice/data functions may be required. If you are customer-focused and enjoy the fast paced telecommunications industry, please send a copy of your resume in word or pdf format. We are an equal opportunity employer. This is an hourly position with additional benefits. ]]>

<![CDATA[IT Job Fair WHERE: TechSkills-Charlotte 4421 Stuart Andrew Blvd. Suite 100 Charlotte, NC 28217 (704) 357-0606 WHEN: July 1st, 2008 10AM-1PM If you have experience or schooling in Information Technology please feel free to attend. Please bring resumes and dress in business attire. ]]>

<![CDATA[PROJECT MANAGER ERP Software Implementations Company: Verian Technologies, Inc. Status: Full-Time Employee Relevant Work Experience: 5 years min. Location: Charlotte, NC Job Category: Project Management – Enterprise Software Education Level: Bachelor’s Degree VERIAN TECHNOLOGIES, INC., a leading provider of Purchasing and Invoice Automation Solutions, is seeking an experienced Project Manager in the Charlotte metro area to join our Client Services team. This individual will be responsible for the overall success of implementations of Verian Technologies’ enterprise suite of applications, called ProcureIT. Job Description and Requirements: A Project Manager at Verian Technologies is responsible for managing the entire implementation process for Verian’s suite of applications. This includes, project scoping, project estimation, project planning, resource coordination, change control, issues management, communications management, relationship management, and project closure. The key metric of this position is securing unqualified client references at the close of each project. Inherent in that metric is managing projects to completion on-time, on-budget, according to specifications, and doing this while fostering solid relationships with client leadership. Although he/she is one team player among several on a project, the Project Manager has ultimate responsibility for the entire success of that project. This position requires the candidate to have strong knowledge of project management best practices. Strict attention to detail, strong organizational skills, and polished communication skills (oral and written) are essential. Candidate must have experience successfully managing multiple projects simultaneously. PMP certification is preferred. Client-facing experience on enterprise application implementations is important. Experience in Spend Management or Supply Chain application implementations is a plus. Furthermore, the individual must be self-motivated and possess a desire to learn and grow professionally. Requires minimum of Bachelors Degree in Business Administration, Project Management, MIS or related field, plus at least 5 years or related experience. This position will require an average of 25% travel, and will be based in Charlotte, NC. Compensation: Verian Technologies, Inc. provides a competitive base salary plus incentive plan as well as an excellent benefits package to full-time employees including medical, dental, life, disability, paid vacation and holidays, and 401(k) matching plan. You will have an outstanding opportunity to work with an exceptional client base that includes many Fortune 500 accounts. If you are seeking a team-oriented company that prides itself on delivering outstanding levels of value to our customers while enjoying what they do, then Verian Technologies is the company for you! For more information about life at Verian, please visit our website at www.verian.com/careers.htm. Responses will be sent only to candidates matching these requirements.]]>

<![CDATA[A leading software company is currently looking for a Technical Representative Representative to join our team. Please e-mail your resume and salary expectations. Knowledge, Skills and Abilities required: • Excellent verbal and written communication skills • Highly motivated to grasp complex software and learn technical material quickly • Excellent problem-solving skills • Strong interpersonal and organization skills • Ability to work independently to meet deadlines and manage multiple projects • Intermediate-to-Mastery level knowledge of basic Microsoft Office applications required • Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred Essential Job Duties: • Provide timely and accurate service to clients via phone and e-mail • Work in an on-line ticket queue to monitor and resolve client issues • Work in client-systems to review data at both the application level and the data-level to trouble-shoot issues • Provide timely completion of secondary documentation material • Carry out other duties as requested We are Equal Opportunity Employer ]]>

<![CDATA[We have an immediate need for a Field Technician/Dell Warranty Tech in your area. This is an open-ended contract opportunity to work as a consultant to repair, replace, or upgrade hardware for desktop, laptop, and printers. Job Description: The troubleshooting has already occurred through a help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement. We are looking for Field Technicians to pick up the hardware and take it to the client site (home, home-based business or small business) and swap the part out. This position pays per ticket; no matter what hardware you swap out (whether the part is a keyboard or motherboard) and you will be working with an average of 3-8 tickets per day. The amount of tickets you complete will depend on your knowledge to swap out parts and your knowledge of your area. Requirements: • A+ certified is MANDATORY (OR 6+ years of equivalent experience) • Dell Certification and Printer Certification’s are a PLUS • Must have at least 3 years experience in field installation/break fix warranty experience or working on hardware repairs and/or upgraded on pc's, laptops and printers. This is for field tech (at different sites) hardware installations, maintenance and repair • Should have Printer Experience; replacing fusers, power supply, drive assembly and logic boards. • A self starter, able to work independently and acclimate quickly to field situation and environments. • Desktop and laptop experience is a must, should be comfortable swapping out motherboards and LCD screens. • Must have own tools for repairing computers that include anti-static protection and DC volt-meter • Must have strong customer service skills • Must be well organized • Must have reliable transportation and valid driver’s license • Should enjoy driving - will be driving from location to location (field technician). • Should be able to locate addresses in your immediate area If you or anyone you know have the above experience and interested in this opportunity, please email your resume in Word format to Irene.Ozturk@DISYS.com or call 214-306-6583 or Toll Free 866-681-1700 ext 583. Thank you and Make it A Great Day!! ]]>

<![CDATA[Tech Support Analyst for the UNC Highway Safety Research Center Essential Skills, Knowledge, and Abilities: Position requires an advanced understanding of Windows Vista, XP Professional, 2000, and 98. Also an advanced understanding of Microsoft Office XP thru 2007. The ability to handle a heterogeneous computering environment and the ability to quickly solve problems is necessary. Good communications skills needed. A working knowledge of Solaris, Linux, Netware, and Windows Server is required. Preferred Qualifications: An understanding of databases and the skills needed to write SQL code. Experience in administering a Windows 2003 Server. Prefer someone with an undergraduate degree from a four-year college. Also someone with experience in computer support minimum 1 year. Physical Requirements: Job requires setting up computers for users which would involve lifting of monitors. To apply, see our website: www.jobs.unc.edu to complete an on-line application. Please reference Position #0056440 and department #5350 when applying. EOE. ]]>

<![CDATA[Computer Tech - On Site -------------------------------------------------------------------------------- Reply to: job-713266782@craigslist.org Date: 2008-06-09, 10:02AM EDT Company Profile Since it was founded in 1992; Friendly Computers has become a leader in the rapidly-growing on-site computer service industry. Largely through positive word-of-mouth, Friendly Computers has grown from a one-man operation to a network with 83 franchisees operating across the country. What we do Friendly Computers helps people repair, upgrade and custom-build their computer systems on-site, at business and at home. Together with our network of franchisees, we have helped thousands of customers with: • Computer Diagnostics and Repair • Wired and Wireless Networking • Database Design • Web Site Design • Computer Upgrades • Custom-Built Systems • Service Contracts • MAC/Apple Issues We offer on-site help with any computer need. No problem is too big or too small. Our certified professionals are ready to help with anything, from a simple software installation to full network support. We also sell computer systems and parts at the retail and wholesale level. Our comprehensive benefits package includes: Base pay plus incentives paid training Direct payroll deposits REQUIREMENTS Minimum 1 year of operations management experience Excellent interpersonal and organizational skills Experience with installations for networks and server management Experience with Macs and Apple - repair Building systems Customer service Handling Business accounts and issues Apply immediately for this challenging and exciting career opportunity within a growing company. Please reply to email with a posted resume. Thank you. Compensation: base plus bonus Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. ]]>

<![CDATA[We are a well-established, successful company. Due to steady and rapid growth, our IT Manager has his hands full and needs some help keeping up with us! Some working knowledge with Microsoft Windows Server 2003, MS Exchange Server, Windows XP Professional MS Word, MS Excel, MS Outlook, MS Publisher, MS Explorer, Adobe Acrobat, and HTML would be helpful.Some degree of computer hardware knowledge, professional appearance and high degree of confidentiality are required. The IT Assistant will support the Information Technology Manager in a variety of ways: -Load and configure software such as operating systems and environments; applications such as word processing, database, anti-virus and spreadsheet programs -Install and configure peripheral equipment (monitors, keyboards, printers, mice, sound cards, speakers, CD-ROMS, modems and scanners) -Finish construction of computers by adding hard drives, network cards, extra RAM and operating systems -Make changes to company website as directed by IT Manager -Set up employee Exchange Server and Internet Email accounts -Add, remove, and edit users to Windows server -Manage Exchange Server to assure proper delivery and minimal server drive space usage as directed by IT Manager -Set up backup utilities -Assist staff with hardware and software problems and using software applications (Word, Excel) In addition, the job will require frequent, day-to-day verbal contact with internal staff and verbal and written contact with clients, potential clients and external agents. In order to be successful in this position, the candidate must be: -Self-motivated and comfortable working with deadlines -Effective communicator and flexible -Detail-oriented with high degree of accuracy and organizational abilities -Able to lift up to 50 lbs. frequently Our employees enjoy paid vacation, generous paid holidays; health, life and dental insurance; 401(k) savings plan and tuition reimbursement! To apply, please contact Norman Connor at norman.connor@gmail.com.]]>

<![CDATA[FIREFOLD Technologies We are a company that provides computer, networking, and home theater support to our customers in the Charlotte/Concord area. We are in need of an experienced in house PC Technician to join our company. Necessary Experience (Minimum 6 months): General knowledge of all components of a computer, networking, and home theater Troubleshooting and fixing hardware issues Program installation Software issues (Spyware, Adware, Virus protection, etc.) Reformatting, reloading, and repairing computers Understanding of Windows and MAC This is a full time position and we offer great benefits. The individual must be dependable, hardworking, and be expected to provide exceptional, quality support to customers regarding issues with computers, networks, and home theaters. The individual will also be cross-trained within the customer service department, as well as the warehouse, to provide additional help and support when needed. We are rapidly growing, and there will be chances for advancement. We are located right off of Concord Mills Blvd. Please send your resume to JustinYoung@FireFold.com ]]>

<![CDATA[Our Charlotte based telecommunications client is looking for a Tier II Flow Through Provisioning (FTP) Specialist. This candidate will understand the solution from end to end, including the system architecture, transaction life cycle, and business processes associated with digital telephony activation. This candidate will be required to learn and understand the business rules governing the FTP solution. The candidate will be required to understand basic and advanced troubleshooting techniques to assist the Corporate Support Desk and other teams associated with the FTP solution in isolating and resolving issues or routing issues to the appropriate group who can assist in resolving the issue. The candidate will have strong customer service and troubleshooting abilities. Previous experience in Digital Phone industry and application support preferred. The FTP Tier II Specialist will open new enhancement and defect tickets within the company Test Director software development management software, documenting symptoms of issues and supplying sample xml and screen shots pulled from the application. Proactively monitor the Order Management System Extension (OMSe) application and Remedy trouble-ticketing solution for operations-impacting outages or defects. Triage and resolve 90% of reported issues, escalating when necessary and facilitating resolution of operations impacting defects that require involvement from development resources. Serve as liaison with Global Network Operations Center (GNOC), Digital Phone Order Management (DPOM) , and OMSe support teams, communicating operations impacting issues, and tracking said issues with external fix agents to resolution. Maintain knowledge of the OMSe solution including ability to articulate release contents, common work arounds, system functionality, system architecture, transaction work flow, and business operations supported by the end to end solution. Become well-versed in Division Provisioning Activation Group (PAC) user and manager responsibilities. The candidate will need the following minimum qualifications: Triage, assign, and resolve support cases using Remedy, Ability to read complex workflow diagrams and comprehend them at a detailed level, Strong background in customer support, client service, and logical troubleshooting, Proficient in Remedy application use and reporting, Proficient in MS Office suite. Candidate will work a static 9 hour shift Mon-Friday, between the hours of 7am and Midnight. ]]>

<![CDATA[We are currently looking for a Helpdesk/Network Administrator for one of our clients. The candidate will be responsible for, but not limited to,break/fix of all desktop and laptops including hardware, software and peripherals. The candidate will also be responsible for LAN issues including basic switch troubleshooting. This is a three year contract. Requirements: Candidates should have at least 2 years of hardware and software support experience. Must have prior help desk and administration experience and have exceptional communication and interpersonal skills. We offer Competitive pay and benefits. To apply, please contact Kevin Ruiz at kvn.ruiz@gmail.com.]]>

<![CDATA[Our Customer Support Division is hiring IT Help Desk Personnel to better support our clients' needs. Some essential duties and responsibilities will include installing, configure, upgrade and troubleshoot computer hardware, software and peripherals, install/move office telephones, network and telephone cabling, document and resolve user problems through the use of an online problem management system and maintain database of all