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<![CDATA[*ONLY CANDIDATES WITH DIRECT EXPERIENCE WILL BE CONSIDERED. PLEASE DO NOT APPLY OTHERWISE. Responsible for the installation and termination of horizontal and backbone cabling systems. This may consist of category 3, category 5e, category 6, optical fiber, coaxial cable and Outside Plant cable. Assist Project Manager in the planning and implementation of multiple projects.The position may direct one or more installation crews and assist in the testing of wiring and cable plant for voice, data, and video applications. Lead experience preferred. Call 843-277-6900 for application instructions.(mention that you saw the ad for a cable technician on Craig's list) Must apply in person. ]]>

<![CDATA[WEEKLY DIRECT DEPOSIT PAYMENTS!! POTENTIAL TO GO PERMANENT AFTER 9-12 MONTHS!! WORLD RENOWED COMPANY!! GREAT GROWTH PROSPECTS! JOB STABILITY!! This job description is for individuals who desire to work in the Remote Monitoring and Management (RMM) center. This group is sometimes referred to as the Network Operations Center (NOC). Position Description The Networks Support Specialists works in a proactive environment. The NSS’s primary responsibility is to remotely coordinate the resources required to manage problem resolution for customer managed networking devices. The NSS’s role is to coordinate and provide services 24 hours a day, 7 days a week. The NSS monitors the stability of the client’s network. They must understand networking essentials such as router and switch troubleshooting. The NSS is responsible to notify the customer of an alarm or an event detected on their network. They will provide troubleshooting support of customer’s LAN/WAN environment. When necessary, they will coordinate service dispatches with field technicians, 3rd party vendors, help desk associates and end-users. They must escalate in accordance with established processes and procedures and document corrective actions to resolve networking problems. Essential Functions: •Monitors the management platforms and investigates every event and/or alarm •Notifies the customer after receiving an event or alarm •Performs root cause analysis •Coordinates services dispatches •Manages and updates incidents from the detection of an alarm to the resolution Education and Experience Requirements •A Bachelor of Science degree in Engineering, Computer Science or Information Systems •Bilingual – Spanish (desired but not required) •Cisco Certified Network Associate (highly desired but not required) •1 – 2 years of Network Experience (highly desired) •VoIP Troubleshooting (highly desired but not required) •Network + (desired) •Remedy Experience •SMARTS (InCharge Product Suites) Expertise •Willingness to work Shift-work in a 7x24 environment - required Key Areas of Responsibility Project manage all resources needed to resolve a customer’s problem including: •collaborating with other agents to resolve a customer’s problem •own the problem resolution process including: providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer’s problem Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results •use available systems tools to assess data •identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements Record information into the system •document, verify and make appropriate corrections to the incident record and customer profile •write and/or create technical documents as appropriate Contribute as a team member •participate in team meetings and activities •participate in objective setting, performance management, reward and recognition programs •participate in special projects to continuously improve processes, tools, systems and organization (OE/IP initiative) Personal Development •participate in planning and implementing personal and career development activities •actively develop job related skills Scope Problem resolution may involve multiple sources of resource expertise from a variety of internal and external supplier organizations in order to solve a problem or research an issue that may or may not have a documented history or precedence. The position may involve support for multiple product lines, customers from varying countries, cultures, and languages. Work Environment •The Network Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to technical networking problems, often of a mission critical nature. •New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment. •The work environment may require rotation in work hours, pager rotation, and or extended hours, as needed, to accommodate customer needs. •Work may span multiple time zones, cultures and countries, and varying levels of management associated with multiple customer personnel, internal organizations, and third party suppliers. Competencies Attributes CLIENT Values Respect for Others — We base our working relationships upon trust and respect. To be successful, we team globally across boundaries, valuing individual differences. We communicate openly and candidly with each other and extend our team spirit to partners, customers, and the communities in which we live and work. Customer Dedication — We are dedicated to serving customers by leading our industry in understanding and anticipating customer needs. We create long-term customer relationships by consistently delivering quality, innovation and value that meet or exceed expectations. Highest Standards of Integrity — We are honest and ethical in all our business dealings. We keep our commitments and admit our mistakes. We know our company’s reputation is built upon our conduct. We make the CLIENT name worthy of trust. Commitment to Excellence — We are committed to uncompromising excellence. We set ever-higher quality standards and work together to continuously improve. We embrace creativity, encourage a growth-oriented culture, and apply innovation in our processes, ideas, products and services--to achieve best-in-class performance. Accountability for Success — We take personal ownership for the success of our company. We are accountable for the resources entrusted to us. We perceive profit as the means to fuel new solutions for our customers, create opportunities for each other, and reward the financial trust of our shareowners, while applying all of our Shared Values. Skill Sets: ]]>

<![CDATA[WEEKLY DIRECT DEPOSIT PAYMENTS, GREAT COMPANY TO WORK FOR!! LONG TERM JOB STABILITY & GREAT GROWTH PROSPECTS!! WE HAVE PLACED 1 CANDIDATE AT THIS CLIENT SITE AND THEY HAVE 2 MORE OPENINGS!! Education and Experience Requirements: A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred. The ability to read, understand, and communicate complex technical information in Spanish and English is required. The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments. Ability to express ideas in an organized, articulate, and concise manner. Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations. Ability to work with others cooperatively. Ability to support others on the team. Key Areas of Responsibility: Project manage all resources needed to resolve a customer’s problem including: •collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem •own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer’s problem •assess the risks, business impact (including financial) and technical resource impact of the solution alternatives •with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan •engage the Customer Account Team if the customer will not accept any proposed resolution to the problem •provide feedback to the Solution Engineer or update the rediscovery database •evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results •use available systems tools to assess data •identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements Record information into the system •Effectively document problems and solutions and verify and make appropriate corrections to the incident record and customer profile •write and/or create technical documents as appropriate •Identify processes, products and services areas of improvements and team with other analysts to improve the process Contribute as a team member •participate in team meetings and activities •participate in objective setting, performance management, reward and recognition programs •participate in special projects to continuously improve processes, tools, systems and organization •be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Personal Development •participate in planning and implementing personal and career development activities •actively develop job related skills Scope Problem resolution may involve multiple sources of resource expertise from a variety of internal and external supplier organizations in order to solve a problem or research an issue that has no documented history or precedence. The position may involve support for multiple product lines and industries, customers from varying countries, cultures, and languages. Work Environment •The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. •New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment. •The work environment requires rotation in work hours, pager rotation, and or extended hours, as needed, to accommodate customer needs. •This position will also be supporting International customers and the ability to speak Spanish in addition to English is preferred, but not required. Full background once engaged.]]>

<![CDATA[WEEKLY DIRECT DEPOSIT PAYMENTS, GREAT COMPANY TO WORK FOR!! LONG TERM JOB STABILITY & GREAT GROWTH PROSPECTS!! CLIENT Incident Management, in West Columbia, SC has an exciting opportunity for a Helpdesk Agent for the West Columbia office to provide support and call management to end-users on a variety of technical issues related to ATM’s and cash recyclers. Responsibilities include but are not limited to: •Respond to telephone calls and e-mail requests for technical support and request for service •Document, assign, track, monitor, and escalate tickets to ensure a timely resolution •Identify, research and resolve basic technical problems by guiding clients through applications, troubleshooting issues and performing testing as necessary to replicate and resolve issues •Proactively manage multiple trouble tickets and following through to resolution This position requires an individual that has the ability to work under pressure while maintaining positive relationships with clients, vendors and other staff members. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills. The candidate must possess the following traits:•Works well independently and as a team member •Above-average customer service skills, highly organized with excellent time management and multi-tasking abilities •Organized and effective with time sensitive assignments •Excellent communication skills, both written and verbal •Ability to learn quickly •Outgoing and personable; with ability to portray this image over the telephone •Willing to accept unfamiliar tasks and projects •Adapts well to change in work assignments and responsibilities Experience Required: •Associate level degree or previous experience in related field Previous help desk/call center experience •General knowledge of Microsoft systems is desired •Networking and ATM experience is a plus Other: •Applicant selected will be subject to a criminal background investigation and a credit check.]]>

<![CDATA[Our customer is looking for help rolling out 150 new PC’s at their office in the Ann Arbor area. The position requires strong roll out and desktop support experience. Experience required in MS 2003. All applicants applying for U.S. job openings must be authorized to work in the United States. Qualifications : Windows XP 2003, Vista a plus This is a 3 month assignment. Would prefer full time but would consider part time as well. Immediate medical & dental benefits as well as a 401K. Send you resume and salary expectations to Ken Jarema at kjarema@medical-resources.com ]]>

<![CDATA[we are looking for a devoted candidate who is willing to work 10-7 m-f and 10-5 on sat. who has computer knowledge in know how to build and service computers. and an individual who is willing to sell computers also. We are a local computer store so you have to be willing to go the extra mile. have reliable transport is a must. you can also fax a resume to 8037984267 or email it. ]]>

<![CDATA[Project Engineer position requires a Bachelor’s degree in Electrical Engineering. Plus, a minimum of 5 years electrical experience and a PE License is required. Must have Experience in power distribution/lighting/instrumentation primarily with water/wastewater plants required. Client offers an excellent benefits package: Benefits • Medical, Prescription Drug, and Vision Care Plans • Flexible Spending Accounts • Company-paid Long Term Disability Insurance • Company-paid Life Insurance • Company-funded Profit Sharing Plan • Employee-funded 401(k) Plan • Incentive Bonus Program • Continuing Education • Technical/Professional Organizations Membership • Tuition Reimbursement Program • Credit Union Membership • Employee Assistance Program • In-house Training Programs • Mentoring Program • Employee Referral Bonus Program • Company-sponsored Social Events • Community Giving Programs • Employee-paid Optional Insurance Programs o Dental o Accident o Cancer o Critical Illness o Supplemental Life o Short-Term Disability o Supplemental Long-Term Disability • 8 Holidays • 120 Hours of Personal Leave Annually for New Employees • Military Leave • Bereavement Leave • Jury Duty Pay ]]>

<![CDATA[OAOT (www.oaot.com) is a global leader in Managed IT Services and Solutions to Fortune 500 corporations, global outsourcers, and government agencies. The Company's capabilities include: strategic business solutions, enterprise IT operations, and human capital management. Headquartered in Greenbelt, Maryland, the Company's 2,000 employees work in over 200 locations throughout the world. Our Career Center website is <a href="http://jobs-oaot.icims.com" rel="nofollow">http://jobs-oaot.icims.com</a> We have an immediate need for Help Desk Technicians in our West Columbia, SC location.   Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of moderate scope and complexity. General guidance is given for routine work, and specific direction is supplied for new or special assignments. Provides technical assistance in the programming, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems. Required: Windows 2000, HTML, experience with ATMs   Desired: Access, Oracle, TCP/IP If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=551277-1248-1936" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=551277-1248-1936</a>]]>

<![CDATA[We are looking for a technical systems support specialist consultant for a contract to hire position. This position functions in a fast paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. Experience with UNIX, Windows 2000,Windows NT, and SQL is required. A BA/BS degree in Computer Science or Technical/Associates degree with database administration and UNIX experrience is preferred. The ability to both read, understand and communicate in Spanish and English is preffered, but not required. ]]>

<![CDATA[This is a shift work position and the successful candidate must be flexible in days and hours worked. REQUIRED EDUCATION: High school education or equivalent and 2+ years of related experience or technical training. REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Experience in desktop and networking support, IT concepts and help desk software. Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issues and select the correct source for solution. Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool. DESIRED SKILLS: Active Directory, Anti-virus, Remedy, VPN, Avaya, Novell, web support and development. Highly competitive compensation plus great benefits. If you would like to apply, please contact Rose Graff via email: rose.graff@gmail.com.]]>

<![CDATA[Exciting opportunity to join a forward thinking, dynamic, people focused Software Company! Acadia HCS seeks self-motivated IT professionals to join the Education Services team. Enjoy learning, growth, a progressive environment, great benefits, and a true team spirit. Position requires 2 – 5 years general IT and training experience. You will be expected to execute training courses on Acadia’s Learning and Performance software for domestic and international partners and customers, demonstrate the ability to understand and learn software applications, troubleshoot issues in a collaborative, professional manner, and perform instructional web meetings per client’s needs and requests. Additionally, the applicant is expected to possess superior pc, analytical, and presentation skills, have excellent communicative abilities, demonstrate a personal commitment to customer satisfaction, and to be a team player with an upbeat attitude and tremendous work ethic.]]>

<![CDATA[OAOT (www.oaot.com) is a global leader in Managed IT Services and Solutions to Fortune 500 corporations, global outsourcers, and government agencies. The Company's capabilities include: strategic business solutions, enterprise IT operations, and human capital management. Headquartered in Greenbelt, Maryland, the Company's 2,000 employees work in over 200 locations throughout the world. Our Career Center website is <a href="http://jobs-oaot.icims.com" rel="nofollow">http://jobs-oaot.icims.com</a> We have an immediate need for Help Desk Technicians in our West Columbia, SC location.   Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of moderate scope and complexity. General guidance is given for routine work, and specific direction is supplied for new or special assignments. Provides technical assistance in the programming, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems. Qualified US Citizens and Permanent Residents are encouraged to "APPLY ONLINE" or send a resume in Word format to oaot@agents.icims.com with the subject line: Job 2008-3564 Required: Windows 2000, HTML, experience with ATMs   Desired: Access, Oracle, TCP/IP If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=550683-1248-3136" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=550683-1248-3136</a>]]>

<![CDATA[The right candidate would be willing to work hard, offer a long term commitment and should have a high degree of professional work ethics Need 5 Full-Time (40 hours) shift & days off based on business needs. A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: • Provide support to customers using knowledge and tracking tools established by NCR • Communicating solutions to customers and end users • Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools • Heavy emphasis in providing direct remote resolution support • Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues • Reviews incident history to determine recurring faults or patterned issues.]]>

<![CDATA[WEEKLY DIRECT DEPOSIT PAYMENTS!!! LOOKING FOR CANDIDATES WHO CAN OFFER A LONG TERM COMMITMENT!! CLIENT ATM Incident Management, in West Columbia, SC has an exciting opportunity for a Helpdesk Agent for the West Columbia office to provide support and call management to end-users on a variety of technical issues related to ATM’s and cash recyclers. Responsibilities include but are not limited to: •Respond to telephone calls and e-mail requests for technical support and request for service •Document, assign, track, monitor, and escalate tickets to ensure a timely resolution •Identify, research and resolve basic technical problems by guiding clients through applications, troubleshooting issues and performing testing as necessary to replicate and resolve issues •Proactively manage multiple trouble tickets and following through to resolution This position requires an individual that has the ability to work under pressure while maintaining positive relationships with clients, vendors and other staff members. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills. The candidate must possess the following traits: •Works well independently and as a team member •Above-average customer service skills, highly organized with excellent time management and multi-tasking abilities •Organized and effective with time sensitive assignments •Excellent communication skills, both written and verbal •Ability to learn quickly •Outgoing and personable; with ability to portray this image over the telephone •Willing to accept unfamiliar tasks and projects •Adapts well to change in work assignments and responsibilities Experience Required: •Associate level degree or previous experience in related field •Previous help desk/call center experience •General knowledge of Microsoft systems is desired •Networking and ATM experience is a plus Other: •Applicant selected will be subject to a criminal background investigation and a credit check. ]]>

<![CDATA[OAOT (www.oaot.com) is a global leader in Managed IT Services and Solutions to Fortune 500 corporations, global outsourcers, and government agencies. The Company's capabilities include: strategic business solutions, enterprise IT operations, and human capital management. Headquartered in Greenbelt, Maryland, the Company's 2,000 employees work in over 200 locations throughout the world. Our Career Center website is <a href="http://jobs-oaot.icims.com" rel="nofollow">http://jobs-oaot.icims.com</a> We have an immediate need for Help Desk Technicians in our West Columbia, SC location.   Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of moderate scope and complexity. General guidance is given for routine work, and specific direction is supplied for new or special assignments. Provides technical assistance in the programming, documentation, implementation, operation and support of infrastructure systems, including LAN support, systems administration, hardware, software, and operating systems. Qualified US Citizens and Permanent Residents are encouraged to "APPLY ONLINE" or send a resume in Word format to oaot@agents.icims.com with the subject line: Job 2008-3564 Required: Windows 2000, HTML, experience with ATMs   Desired: Access, Oracle, TCP/IP If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=549645-1248-336" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=549645-1248-336</a>]]>

<![CDATA[We are seeking for a Field Technician/Dell Warranty Tech in your area. This is an open-ended contract opportunity to work as a Consultant to repair desktop, laptop, and printers. This is a great part time opportunity for someone. The troubleshooting has already occurred through a help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement. Your job will be to pick up the hardware and take it to the client site (home, home-based business or small business) and swap the part out. This contract pays $27.00 per ticket within 50 miles and $35.00 per ticket from 51-75 miles, and you will be working with an average of 4-8 tickets a day. The mileage is included in the price per ticket. Requirements: • Professional Experience with PC and Laptop at least 2/3 years with hands on experience or 1 yr in College Labs, working on hardware repairs and/or upgrades on pc's, laptops and printers • Must be comfortable swapping out motherboards (Desktop experience necessary, laptop experience desired) • MUST have experience diagnosing/troubleshooting hardware issues on pc, laptops, and printers. • A+ certification is preferred • Dell Certified is a plus ( If you do not have one we will pay for you to get dell certified) • Must enjoy driving - will be driving from location to location (field technician). • Must have own tools for repairing computers that include anti-static protection and DC volt-meter • Must have reliable transportation and valid driver’s license • Must have strong customer service skills - Must be well organized ]]>

<![CDATA[THIS IS A CONTRACT-HIRE POSITION!! WORK WITH A VERY BIG COMPANY! Manager is seeking 9 Full-Time (40 hours) & 1 Part-Time (24 hours) shift & days off based on business needs. Background check required (CH, DT, SS# ED, CC) and a 10 Panel Drug screening. A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: ** Provide support to customers using knowledge and tracking tools established by CLIENT ** Communicating solutions to customers and end users ** Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools ** Heavy emphasis in providing direct remote resolution support ** Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues ** Reviews incident history to determine recurring faults or patterned issues]]>

<![CDATA[Education and Experience Requirements: A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred. The ability to read, understand, and communicate complex technical information in Spanish and English is required. The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments. Ability to express ideas in an organized, articulate, and concise manner. Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations. Ability to work with others cooperatively. Ability to support others on the team. Key Areas of Responsibility: Project manage all resources needed to resolve a customer*s problem including: *collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem *own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer*s problem *assess the risks, business impact (including financial) and technical resource impact of the solution alternatives *with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan *engage the Customer Account Team if the customer will not accept any proposed resolution to the problem *provide feedback to the Solution Engineer or update the rediscovery database *evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results *use available systems tools to assess data *identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements Record information into the system *Effectively document problems and solutions and verify and make appropriate corrections to the incident record and customer profile *write and/or create technical documents as appropriate *Identify processes, products and services areas of improvements and team with other analysts to improve the process Contribute as a team member *participate in team meetings and activities *participate in objective setting, performance management, reward and recognition programs *participate in special projects to continuously improve processes, tools, systems and organization *be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Personal Development *participate in planning and implementing personal and career development activities *actively develop job related skills Scope Problem resolution may involve multiple sources of resource expertise from a variety of internal and external supplier organizations in order to solve a problem or research an issue that has no documented history or precedence. The position may involve support for multiple product lines and industries, customers from varying countries, cultures, and languages. Work Environment *The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. *New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment. *The work environment requires rotation in work hours, pager rotation, and or extended hours, as needed, to accommodate customer needs. *This position will also be supporting International customers and the ability to speak Spanish in addition to English is preferred, but not]]>

<![CDATA[The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment.]]>

<![CDATA[Sr. IT Business Support Coordinator 2 - E-learning Developer MUST BE A US CITIZEN Complete Description: Design, develop, and deploy e-learning solutions using advanced tools and applications; Create content and apply e-learning design/graphic principles; maintain and update courses; develop storyboards to formulate course design; collaborate with internal customers to recommend appropriate e-learning solutions. ** If manager selects candidate to interview, interview will be scheduled for 2 hours and will include a short development project. Samples of prior work will be required (hard copy is acceptable). ** Behavior Characteristics: Education: 4-Year Degree in Interactive Media Design, Graphic Design, Instructional Design, or related field. Work experience: 2-3-years of experience in e-learning design & development Required / Desired Skills Skill Required / Desired Amount of Experience Expertise with e-Learning design and media development tools Required 3 Years Instructional design Required 2 Years Adult Learning/Facilitation experience Highly desired 2 Years Excellent organizational and time management skills Required 2 Years Strong analytical & research skills Required 2 Years Proficient with PC's and Windows-based software Required 2 Years Experience with video production tools (Premiere, After Effects) Required 2 Years Excellent Oral and Written Skills Required Years Experience in web-related programming languages Highly desired 2 Years 4 year degree as stated above Required 4 Years e-learning design and development Required 2 Years Advanced MS Office Skills (Powerpoint, Word) Required 2 Years Expertise with graphic design tools (Photoshop, Illustrator, Fireworks) Required 2 Years Expertise with CBT authoring and animation tools (Flash, Captivate) Required 2 Years ]]>

<![CDATA[Kforce Professional Staffing is currently recruiting for a Technical Systems Support specialist for a long term contract in W. Columbia, SC. This individual will support international clients. Please review the following description and email your resume and how you fit this requirement to Rebekkah Littman at Rlittman@kforce.com or call me at 937-449-1734. We can discuss further steps. The ability to read, understand, and communicate complex technical information in Spanish and English is required. The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments. Ability to express ideas in an organized, articulate, and concise manner. Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations. Ability to work with others cooperatively. Ability to support others on the team. Key Areas of Responsibility: Project manage all resources needed to resolve a customer’s problem including: •collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem •own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer’s problem •assess the risks, business impact (including financial) and technical resource impact of the solution alternatives •with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan •engage the Customer Account Team if the customer will not accept any proposed resolution to the problem •provide feedback to the Solution Engineer or update the rediscovery database •evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results •use available systems tools to assess data •identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements Record information into the system •Effectively document problems and solutions and verify and make appropriate corrections to the incident record and customer profile •write and/or create technical documents as appropriate •Identify processes, products and services areas of improvements and team with other analysts to improve the process Contribute as a team member •participate in team meetings and activities •participate in objective setting, performance management, reward and recognition programs •participate in special projects to continuously improve processes, tools, systems and organization •be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Personal Development •participate in planning and implementing personal and career development activities •actively develop job related skills Scope Problem resolution may involve multiple sources of resource expertise from a variety of internal and external supplier organizations in order to solve a problem or research an issue that has no documented history or precedence. The position may involve support for multiple product lines and industries, customers from varying countries, cultures, and languages. Work Environment •The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. •New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment. •The work environment requires rotation in work hours, pager rotation, and or extended hours, as needed, to accommodate customer needs. •This position will also be supporting International customers and the ability to speak Spanish in addition to English is preferred, but not required. Full background check once engaged. ]]>

<![CDATA[Technician/Engineer needed with computer/electronic experience to maintain/repair medical imaging equipment. Travel is a required for this job. ]]>

<![CDATA[Sr. IT Support Analyst 2 Complete Description: Manager does not want resumes that are too managerial. Need more candidates with an analysis background... i.e. trending of data, statistical analysis, control charts, etc. Also, manager DOESN'T need Project Managers. We need folks who have worked in problem analysis/management. Experience in conducting: - Data/Statistical Analysis - Process Improvement Analysis Familiar with Analytical Tools: - Regression Analysis (Linear and Non-Linear) - Control Charts - Cost/Benefit Analysis - Forecasting - Analysis of Variance (ANOVA) - Pareto Charts "Lead the planning and prioritization of business support-related activities. Ensure that the design and integration of proposed process, system, software, and hardware solutions lead to the development and growth of the business through effective use of technology. Function as a lead analyst ensuring that department policies, acceptable procedures and standard methodologies are used in all reviews. Review proposed major IS system enhancements and identify system issues related to business support. Ensure cohesion in the customer area and assist both technical and customer departments in the development of the systems. Gain an understanding of the big picture; direction of the various business units, and facilitate the transfer of this understanding to others in the supported business unit. " Behavior Characteristics: Required / Desired Skills Skill Required / Desired Amount of Experience MS Office Required 2 Years Visio Required 2 Years MS Project Nice to have 2 Years IT work experience Required 7 Years ITIL concepts Highly desired 2 Years QMF or other database query tool Required 2 Years Problem Management Required 2 Years Report Analysis Required 2 Years Long term contract opportunity. Please forward resume, rate and available start date if you meet the requirements.]]>

<![CDATA[Business Resource Solutions, LLC is a shared services organization representing Vista International Operations, Inc. for all Human Resource and recruiting activities. Vista International Operations, Inc. is currently seeking candidates for the following opening: Help Desk Support Specialist. The candidate shall provide computer help desk support to include the following specific duties: Install new software and upgrade existing software Install service packs and security updates Install anti-virus software and ensure personal computers (PC’s) are receiving updates Setup new user’s PC to include all software and e-mail Troubleshoot hardware problems and replace any hardware found to be nonfunctional Format and install hard drives or computer operating systems Setup and deploy new hand held and mobile devices (such as Personal Digital Assistants, Blackberries, and air cards) Perform work involving the deployment of new system to include transferring and accessing data files, joining computers to the domain, print sharing, and setting up user profiles Maintain government forms for property accountability and track all work using the HEAT helpdesk software Utilize enterprise software such as Remedy Utilize SMS software to remotely log into the network computer and make repairs to the computer Reset common asset card (CAC) passwords for users The candidate must be able to remain in compliance with Army Regulation regarding Information Technology security, access, and handling, hospital policies and regulations, Information Management Division standard operating procedures, and Joint Commission standards. Associate's or Bachelor's Degree in Computer Science or IT. Must have MCP (Microsoft Certified Professional) Certification. 2-4 Years of related experience. If you meet the requirements and are interested in applying for this position, please visit our website at www.viops.com. Only applications submitted through our website will be considered. Equal Opportunity Employer M/F/D/V ]]>

<![CDATA[Responsibilities will include but are not limited to: - Installation and servicing of full video services, including analog, digital, DVR and HD TV. Must be proficient at using small hand tools and larger power tools. Must be comfortable working on a ladder and all heights. - Ability to install full telephone services, either through normal punch down connections, Ethernet connection or Voip. - Ability to install cable modem either by coax or Ethernet connections. - Ability to install all types of coaxial and Cat5 drop wire. - Ability to install connectors on all types of coaxial and Cat5 drop wire. - Ability to install customer premise equipment, modem, digital converter, configure VCR connections. - Installing, servicing, and disconnecting telephone and internet customers. - Ability to trouble shoot video, telephone and internet problems from any telecommunications Demark to customer premise equipment. - Ability to configure, customers computers for internet operations. - Punch down telephone lines. - Ability to test and tone all drop wires from equipment room to end user location. - Availability to perform On-Call duties. - Must have valid driver’s license with relative clean insurance record. - Must be able to work with or without direct supervision. - Adhere to all company policies and rules. - This list may not include all the responsibilities associated with the job description. ]]>

<![CDATA[Provide daily automation assistance and technical support to the Moncrief Army Community Hospital, Information Management Division (IMD) for over 1100 MEDDAC users within the Fort Jackson Army installation. Answers all help desk call-in requests and assists users in resolving technical problems over the phone, the use of Server Management Software (SMS), or by initiating an on-site computer technician request. Individual enters problem reports into the enterprise automated tracking system (HEAT) for support from other IT support companies or technicians depending on the nature and level of the problem. Upgrade and repair computer systems as parts are supplied. Minimum Requirement: High School Graduate or GED Equivalent Minimum of 1 year of experience A+ Certification ]]>

<![CDATA[The ideal candidate will have experience with the desired skills listed below. Please email resumes with rate, contact, current location & availability immediately. STRONG CLIENT RELATIONSHIP, WEEKLY DIRECT DEPOSIT PAYMENTS AVAILABLE!! JOB SUMMARY REQUIREMENTS: Technical Support/Project Co-ordinator JOB LOCATION West Columbia SC DURATION 6 Months-12 Months CONTRACT-HIRE Position Type CONTRACT-HIRE JOB DESCRIPTION THIS IS A CONTRACT-HIRE POSITION!! WORK WITH A VERY BIG COMPANY! Bilingual (Spanish/English) preferred, but not required. Education and Experience Requirements: A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred. The ability to read, understand, and communicate complex technical information in Spanish and English is required. The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments. Ability to express ideas in an organized, articulate, and concise manner. Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations. Ability to work with others cooperatively. Ability to support others on the team. Key Areas of Responsibility: Project manage all resources needed to resolve a customer’s problem including: •collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem •own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customer’s problem •assess the risks, business impact (including financial) and technical resource impact of the solution alternatives •with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan •engage the Customer Account Team if the customer will not accept any proposed resolution to the problem •provide feedback to the Solution Engineer or update the rediscovery database •evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results •use available systems tools to assess data •identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements Record information into the system •Effectively document problems and solutions and verify and make appropriate corrections to the incident record and customer profile •write and/or create technical documents as appropriate •Identify processes, products and services areas of improvements and team with other analysts to improve the process Contribute as a team member •participate in team meetings and activities •participate in objective setting, performance management, reward and recognition programs •participate in special projects to continuously improve processes, tools, systems and organization •be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Personal Development •participate in planning and implementing personal and career development activities •actively develop job related skills Scope Problem resolution may involve multiple sources of resource expertise from a variety of internal and external supplier organizations in order to solve a problem or research an issue that has no documented history or precedence. The position may involve support for multiple product lines and industries, customers from varying countries, cultures, and languages. Work Environment •The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. •New technology developments and expanded support services require continual skill expansion and enhancement, often in an on-the-job environment. •The work environment requires rotation in work hours, pager rotation, and or extended hours, as needed, to accommodate customer needs. •This position will also be supporting International customers and the ability to speak Spanish in addition to English is preferred, but not required. Interviews can be set up immediately for qualified candidates! Please email resumes with rate, contact, current location & availability immediately. ]]>

<![CDATA[DISYS is currently recruiting for a Field Technician/Dell Warranty Tech in your area. This is an open-ended contract opportunity to work as a Consultant to repair, replace, or upgrade hardware for desktop, laptop, and printers. Job Description: The troubleshooting has already occurred through a help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement. We are looking for Field Technicians to pick up the hardware and take it to the client site (home, home-based business or small business) and swap the part out. This position pays per ticket; no matter what hardware you swap out (whether the part is a keyboard or motherboard) and you will be working with an average of 3-8 tickets a day. The amount of tickets you complete will depend on your knowledge to swap out parts and your knowledge of your area. Requirements: • A+ certified is mandatory • Professional Experience with PC and Laptop at least 2 to 3 years with hands on experience or 1 yr in College Labs, working on hardware repairs and/or upgraded on pc's, lap tops and printers • Must be comfortable swapping out motherboards and LCD screens (Desktop and laptop experience necessary) • Must have own tools for repairing computers that include anti-static protection and DC volt-meter • Must have strong customer service skills • Must be well organized • Must have reliable transportation and valid driver’s license • Dell Certified is a plus (Client will pay for you to be Dell Certified) • Should enjoy driving - will be driving from location to location (field technician). • Should be able to locate addresses in your immediate area . Must have printer support experience If you or anyone you know meet the above qualifications, have the above experience and are interested in this opportunity, please email your resume in a Word format to mike.little@DISYS.com or call 866-681-1700 ext 6585 – Mike ]]>

<![CDATA[Requirements Demonstrate excellent communication skills, both written and verbal Demonstrate outstanding customer service Basic knowledge of support for Windows XP Professional and Office 2003/2007 Willingness to learn and take on new challenges with minimal direction Ability to work alone with minimal supervision Reliable transportation is required. (Use of personal vehicle.) 100% travel, majority to local areas. May require interstate travel and over night stays. All other duties as assigned Education High school diploma or equivalent Experience Minimum 3 years hands on experience with computer and printer hardware. Dell and HP products preferred. Minimum 3 years hands on experience with Networking, Hardware and Software (preferably Cisco networking equipment.) Telephone and Network cabling experience. Familiar with punch downs, pulling Cat 5 cables and telephone cables. Network + and Cisco training, and familiarity with ALTIRIS is preferred A+ certification is required. This is for a financial institution. Background check, credit check and drug test required for all candidate considerations. Background: No felonies, no violence related misdemeanors or family related misdemeanors. (7 years back). ]]>

<![CDATA[IT Support Analyst 2 - Tech Writer Complete Description: "Prepare and update technical documentation, including technical reference guides, software application release manuals, and software application user reference guides. Develop document specs from requirements and prepare draft specs for review. Facilitate the optimization of business unit performance by enhancing the alignment between business processes and information technology. May lead teams in performing these activities. Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes, dissecting problems and suggesting solutions, including complex systems process analysis, design, and simulation. Participate in continuous review and update to ensure that processes meet changing business unit conditions. Identify, propose, and influence client business solutions. Facilitate communication between business units and IT to negotiate agreements and commitments." Behavior Characteristics: Since this is a technical writing position, please submit the candidate's orginal resume, not one that has been modified. Required / Desired Skills Skill Required / Desired Amount of Experience Technical Writing Skills Required 5 Years Microsoft Office (Word, Excel, Powerpoint) Required 5 Years Flow Charting Required 3 Years Exposure to Technical Environments Required 3 Years FrameMaker Highly desired 3 Years SnagIt Nice to have 2 Years Adobe Writer Required 3 Years Mainframe or legacy systems knowledge Required 4 Years Visio Highly desired 2 Years Must be US Citizen Long term contract (W2) May turn perm if candidate desires]]>

<![CDATA[Paladin Consulting, Inc. has been in the IT Staffing Augmentation Industry for over twenty years and is currently expanding our efforts to include other opportunities. Our opportunities are in various areas across the US including yours. Our corporate headquarters is located in Dallas, Texas, where we currently provide consulting services throughout the United States. Our services include contract and contract to hire opportunities in addition to permanent placement. DESCRIPTION OF POSITION: Title: A+ Certified Break-Fix Desktop Support Technician Contract Duration: 3 Months - Contract to Hire Location: Columbia, SC Pay Rate: Per Call Basis: • $25 for calls under 50 miles per call • $32 for calls over 50 miles per call Shift: Monday-Friday 8:00am-5:00pm NEED SOMEONE TO START ASAP!!! TECHNICIANS MUST LIVE IN THE MARIETTA, SMYRNA, KENNESAW, WOODSTOCK GA AREA NEED TO BE A+ CERTIFIED MUST BE A US CITIZEN Must have diagnostics and repair skills Must be familiar with dealing with Manufactures Help Desk Must have a solid and stable work history POSITION OVERVIEW: The Technician will perform desktop computer hardware “Break/Fix” support. Diagnostics/Troubleshooting has already occurred and the issues have been determined to be a hardware related and parts have been ordered and issued for the units. The Technician will take the parts to the site and remove and replace the defective components (motherboard, ram, CD-COM, mouse, etc). You will be working an average of 3 to 8 tickets per day. The amount of tickets issued will depend one your knowledge of both the units and the area being serviced. The Technician is required to complete all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner. Completes all administrative duties correctly and promptly. WILL RECEIVE DELL CERTIFICATIONS – FREE DUTIES AND RESPONSIBILITIES: • Provides quality customer service and support for designated equipment. • Escalates problems to appropriate next level of support when necessary. • Monitors assigned service calls to ensure timely completion. • Ensures all time reporting and other required reports are accurate and submitted on time. • Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction.) • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers. REQUIRED SKILLS AND ABILITIES: • As a Level I Engineer/Technician you will be required to have exceptional skills in the following areas: • Minimum of one (1) year direct PC and Laptop Hardware Service experience. Dell certifications are desired but not required. • Must have diagnostics and repair skills • Must be familiar with dealing with Manufactures Help Desk • Lexmark printer certified (is desired – not required) • CompTIA A+ Certification (Hardware & Software) • Proficiency in desktop support of Clients’ individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP • basic tech tools • Reliable transportation • c • Has personal cell phone and willing to use for work. Must be willing to undergo Background Check and Drug Screen To apply please send a resume to (and refer to Job #80582): Jerry Piland Senior Recruiter PALADIN Consulting, Inc. 3030 LBJ Freeway, Suite 1140 Dallas, Texas 75234 Main - 972-783-1995 Direct - 214-254-3948 Cell - 214-802-3231 Toll Free - 877-783-1995 email - jpiland@paladin-inc.com www.paladin-inc.com We offer Medical Insurance to Paladin Consultants. Visit our website at WWW.PALADIN-INC.COM to see our Current opportunities available. ]]>

<![CDATA[Request Type: Contingent Labor Category: IT Procurement Type: Contingent Labor Work Location: Columbia - Comments: Project is expected to continue through November 26th. Actual end date will depend on project progress. Status: Open Submitted: 7/9/2008 1:16:31 PM CDT Has Assignments: No Position InformationPosition Information Position: Contingent Labor - Client Technologies Technician Position Code: Qty: 1 Desired Start Date: 7/21/2008 ! Duration: 4 Months < 1 Month1 Month2 Months3 Months4 Months5 Months6 Months7 Months8 Months9 Months10 Months11 Months12 Months12+ MonthsOther... ! Hrs/Wk: 35.00 Comments: Project is expected to continue through November 26th. Actual end date will depend on project progress. ! General InformationGeneral Information Job Description: Data transfer, imaging PCs, joining PCs to AD, configuring Microsoft Outlook clients, migrating archives to Outlook. SkillsSkills Skills: Category Name Required Importance Level Last Used Experience Operating Systems/APIs Windows XP No 1 Intermediate 7-8 Currently Using 1 - 2 Years Packaged Applications MS Office No 2 Intermediate 7-8 Currently Using 1 - 2 Years Additional: Please send updated resume, expected rate and available start date. Please let us know your amount of exp with each skill requested. Operating Systems/APIs Windows XP Packaged Applications MS Office ]]>

<![CDATA[Tech Support Tech 1 - First line technical support of external customers (physican offices, clearinghouses) that submit electronic claims for medicare- 100% phone support Complete Description: Respond to questions received from customers. Troubleshoot and restore routine reports and refer connectivity problems to EDI Operations (2nd level support). Reset passwords for customers. Enroll customers for Electronic Data Interchange (electronic claims). Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Provide guidance in resolution of selected application, hardware, and software problems. This is a 100% phone support position. Behavior Characteristics: Good telephone voice, customer service oriented, able to multi task, used to a high volume telephone environment Required / Desired Skills Skill Required / Desired Amount of Experience A+ Nice to have 2 or 4 Year College Degree Required Excellent Computer skills Required High Level Customer Skills Required Ability to work a schedule outside reg bus hrs Required Must be a US Citizen Send updated resume, rate and available start date. Only qualified candidates will be contacted. Thanks!! ]]>

<![CDATA[<a href="http://career.pereless.com/index.cfm?fuseaction=75022.viewjobdetail&CID=75022&JID=59920&BUID=519" target="_new" rel="nofollow">Submit Your Resume With Us By Clicking Here</a> Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 19,000 organizations - including the American Red Cross, Dartmouth College, the WGBH Educational Foundation, Episcopal High School, Lincoln Center, Cancer Research UK, Special Olympics, and Arthritis Foundation - use one or more of Blackbaud products and services for fundraising, constituent relationship management, financial management, direct marketing, school administration, ticketing, business intelligence, website management, prospect research, consulting, and analytics. Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Canada, the United Kingdom, and Australia. Publicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $250 million. For more information, visit www.blackbaud.com. The IT Compliance Analyst responsible for assisting with the planning, executing and reporting on technology infrastructure and application audits to assess the adequacy of the information systems control environment for Blackbaud. The position will also assist with SOX testing and remediation, PCI (payment card industry standard) compliance as well as other regulatory requirements and special projects. The position will work cross functionally with all departments that have Information Technology responsibilities. Technical expertise, objectivity and integrity are essential elements of this position. Specific Responsibilities Perform audits based on COBIT standards of information systems and related processes to assess the integrity, reliability, security, and efficiency Assist with compliance of Sarbanes -Oxley requirements Monitor and audit IT controls for efficiency and effectiveness, execute compliance testing to detect control weaknesses and security vulnerabilities Prepare planning document detailing audit objectives, scope and procedures Develop or execute existing audit programs to achieve audit objectives for assigned audit projects Document all audit work in a clear and concise manner in the working papers Identify potential areas of compliance vulnerabilities and risks; determine the adequacy and effectiveness of the corrective action plans and proposed controls to mitigate these risks Identify required controls process improvements and technology automation to support compliance management activities Keep current with regulatory developments, corporate requirements, system acquisitions, audit findings, and technical and application roadmaps Coordinate efforts with external and internal audit teams Required Experience: College degree in Computer Information Systems, Computer Science, Information Systems Management, or equivalent experience Minimum of 2 years of information system audit experience with demonstrated ability for audit planning, risk assessment, filed work, documentation and reporting practices Demonstrated IT SOX compliance expertise with at least 2+ years of hands on experience Strong knowledge of software, hardware and networking information technologies In depth knowledge of IT security & IT controls concepts, practices, and procedures Excellent written and oral communication skills Highly developed interpersonal style with emphasis on collaboration, influencing and building strong longer-term relationships particularly across the Technologies organization Knowledge and experience with various IT governance & control frameworks (COBIT, COSO, ITIL, etc.) Experience with and knowledge of document management tools Self-starter with the ability to work with minimal supervision and the ability to work on multiple projects simultaneously Ability to travel occasionally Relevant professional certification (CISA, CISM, or CISSP) is a plus <a href="http://career.pereless.com/index.cfm?fuseaction=75022.viewjobdetail&CID=75022&JID=59920&BUID=519" target="_new" rel="nofollow">Submit Your Resume With Us By Clicking Here</a> ]]>

<![CDATA[PROCOM SERVICES A leading provider of IT services in North America, PROCOM and PROCOM SERVICES currently have more than 3000 consultants on assignment and place hundreds of people in permanent positions annually. For over 30 years, we have been finding high-quality jobs for our candidates. Our policies of maintaining open communication with both clients and candidates consistently make us the IT Firm of Choice. Currently we have an opening for a Support Technician for a 4 month+ contract. We are seeking someone with strong technical support experience with skills in: • Data Transfer • Imaging PC's • Joining PC's to AD • Configuring MS Outlook Clients • Migrating archives to Outlook • XP • MS Office We would like to thank you for your interest. Please note that all submissions will be assessed. However, only suitable candidates will be contacted further. Interested candidates are encouraged to submit their latest resume to VictorM@procomservices.com ]]>

<![CDATA[Job Description includes:Data transfer, imaging PCs, joining PCs to AD, configuring Microsoft Outlook clients, migrating archives to Outlook. Must posses:Operating Systems/APIs Windows XP No 1 Intermediate 7-8 Currently Using 1 - 2 Years,Packaged Applications MS Office No 2 Intermediate 7-8 Currently Using 1 - 2 THIS IS A 4 MONTH CONTRACT FOR 35 HOURS PER WEEK.]]>

<![CDATA[Successful Internet Solutions Company is currently seeking an Entry Level Customer Service Representative Level I Associate. This is an hourly Full Time position at $16.00 per hour to start.For employment consideration and interview, email resume to Kimberly at above email address. Job Description: Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements: Sufficient experience and must have acquired additional skills on the job Previous customer service experience is a plus. Keen understanding of people and customers’ needs. Documentation skills and communication skills are essential. Possess strong interpersonal, communication, and telephone skills. Possess team skills to work within groups and other collaborative efforts Has an understanding of how a business functions, and the importance of the customer.]]>

<![CDATA[Become an honorable member of the Army National Guard. The guard has alot of good benefits and incentives. You are eligible for up to a 20,000 dollar bonus after completion of basic training and advanced individual training ( A.I.T.) which is usually 4 months all together depending on your job title(MOS). The Guard has hundreds of job positions available for you which you can pick. Your education is paid for with 3 different government assistance programs, which you dont have to pay back, and you can receive them the very same day you sign up. The guard also has good medical benefits and up to a 500,000 dollar life insurance policy for just a few dollars a month. You get to stay in your home state and serve 1 weekend a month and 2 weeks out of the year. These are just a few things the Guard has to offer you. If you are interested and would like to set up an appointment or just find out more about the Guard, contact this posting and leave your name, number and or e-mail address and I will gladly get in touch with you. Thanks. Go Army National Guard!!!!!!!!!!!!!]]>

<![CDATA[6 month+ contract opportunity (no paid holidays or time off) 40 hour work week Drug and background check Looking for a break fix tech that can work in a school system that will be responsible for supporting laptops. This is primarly a hardware position with some software. They must have an A+ certification and have laptop breakfix experince. ]]>

<![CDATA[Please email resume to lisa@questatechnology.com 4+ months project Data transfer, imaging PCs, joining PCs to AD, configuring Microsoft Outlook clients, migrating archives to Outlook. Skill required: Windows XP MS Office]]>

<![CDATA[Downtown law firm is seeking a part time (20 hrs/ week...4-5 hrs/day) IT person to manage their operating system. This person needs basic knowledge of Windows XP and current software/ programs. Day to day this person will be responsible for fixing problems with individual PC's, email, printers, etc. Office of about 35 people, flexible hours. Prefers someone who can also be "on call" in case of emergency issues. Current IT Mngr is networked from home to handle such cases. Very competitive compensation. ]]>

<![CDATA[WORK WITH A GREAT/WELL KNOWN AND A REPUTED CORPORATION!!! GREAT GROWTH POTENTIAL WE HAVE ALREADY PLACED 3 CANDIDATES FOR THIS POSITION!!! IDEAL FOR A PLAYERS.......MANAGER IS ACTIVELY INTERVIEWING RIGHT NOW....... LOOKING FOR CANDIDATES WITH A HIGH SENSE OF PROFESSIONAL CONDUCT AND SOMEONE WHO IS RELIABLE AND ABLE TO COMMIT FOR A LONG TERM STABLE EMPLOYMENT. WEEKLY DIRECT DEPOSIT PAYMENTS AVAILABLE!!! The ideal candidate will have experience with the desired skills listed below. Please email resumes with rate, contact, current location & availability immediately. POSITION WILL CONVERT TO FULL TIME OPPORTUNITY AT THE END OF THE CONTRACT! DIRECT DEPOSIT PAYMENTS AVAILABLE TWICE A MONTH!! JOB SUMMARY REQUIREMENTS: Helpdesk Technician JOB LOCATION West Columbia SC DURATION 6 Months-12 Months CONTRACT-HIRE Position Type CONTRACT-HIRE JOB DESCRIPTION THIS IS A CONTRACT-HIRE POSITION!! WORK WITH A VERY BIG COMPANY! Manager is seeking 10 Full-Time (40 hours) & 1 Part-Time (24 hours) shift & days off based on business needs. Background check required (CH, DT, SS# ED, CC) and a 10 Panel Drug screening. A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: ** Provide support to customers using knowledge and tracking tools established by CLIENT ** Communicating solutions to customers and end users ** Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools ** Heavy emphasis in providing direct remote resolution support ** Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues ** Reviews incident history to determine recurring faults or patterned issues ]]>

<![CDATA[Immediate need for multiple field service technicians across all of US Register today at www.fieldsolutions.com FieldSolutions has over 700 openings right now in the US for Computer Install and Deinstall, Cabling, Networking, Swap Outs, Diagnose and repair, and Troubleshooting field service technicians. We serve a broad range of technologies, including: PCs, telephony, internet, cabling, POS (Point of Sale), security, and peripheral equipment. All Field Service Electronics, POS, Telephony, Cable TV, Security, Technicians seeking contract work are encouraged to respond. This work is for ongoing service contracts as well as multiple projects. Some roles are long term contractor positions. Register and view openings ASAP on www.fieldsolutions.com Strong customer service skills needed. Certifications are ideal (A+, Net+, CCNA, MCSE, Dell Desktop/Laptop, BICSI). About FieldSolutions, LLC FieldSolutions (www.fieldsolutions.com) is a leader in sourcing and management of independent third party field technician serving the electronics industry. Our on-line work order management system and fast payment programs give work to over 1000 technicians each week. FieldSolutions never charges the technician for our services. FieldSolutions technologies include: PC’s, telephony, internet, cabling, POS, cable TV, and CCTV/security. Field service technicians throughout North America with skills in Computer Install and Deinstall, Cabling, Networking, Swap Outs, Diagnose and repair, and Troubleshooting should register now at www.FieldSolutions.com. ]]>

<![CDATA[An established Remote Backup company (www.remotedatabackups.com) is seeking multiple Remote Support Technicians to assist our technical staff in supporting <a href="http://wwww.remotedatabackups.com/clients" target="_new" rel="nofollow">existing clients</a> and providing remote data services to clients after we have recovered their data. Description: Candidate will remotely access our client machines to assist in a wide array of technical issues that is not our responsibility with our service. You can work from almost any location with a phone line and high-speed internet connection. We provide you all necessary hardware and software. Experience and Skills Required: Qualified candidates must have technical support and / or PC and server troubleshooting and repair experience serving small to medium sized business clients and sometimes home users. General knowledge of Windows OS, Vista, Network Administration, PC and Server Troubleshooting, Firewalls, Outlook and Outlook express, SQL, Exchange, Network Security, etc. is a plus. Also please mention if you have any Certifications, especially Microsoft ones (MCSE, MCP, MCITP, MCST, CompTIA, etc.). We are also looking for onsite techs in the South Carolina area to help us handle clients that are having hardware issues that cannot be handled remotely and require an onsite visit. We backup data for over 200 franchise brands and they have hundreds of franchisees in your area that we need to support if their hard drive crashes…one of the more common uses of our service. How to Apply: Please submit your application online at <a href="http://www.RemoteDataBackups.com/jobs/" target="_new" rel="nofollow">www.RemoteDataBackups.com/jobs/</a> ]]>

<![CDATA[Full time posistion. Responsible as the initial point of contact for technical problems. Includes call tracking, trouble resolution and escalation management. Also requires the setup and configuration of desktop software and hardware Associate's Degree in computer related field or equivalent work experience, A+, Microsoft Certified Professional (MCP) preferred Experience in the following a plus but not required: Citrix Altiris Deployment or SMS Help Desk software]]>

<![CDATA[Seeking qualified Information Technology associates with an expertise in SAP functionalities. The SAP Functional expert must have an in-depth knowledge of the SAP Human Resources and Payroll functionalities for public sector organizations, or prior implementation experience within State Government. Applicants must be able to design and configure this HR/Payroll functionality, while ensuring integration with other modules such as Finance and Material Management. Must have experience unit testing, business process procedure development, integration development, etc. Specific Qualifications: <ul><li>Previous SAP Public Sector experience within State Government <li>At least 4-10 years experience of implementing SAP Human Resources Time Management <li>Proven organizational and interpersonal skills; ability to build and maintain partnerships within different business units <li>Advanced knowledge of MS office software: PowerPoint, Word, Access, Outlook and Excel</ul></li> *This is a contract position. Salary is based on experience (please submit salary requirements) All applicants must meet job qualifications for full consideration for this position. Please send resumes as a Word Document to: Rosemary.Turner@corestaff.com or Jamie.Flynn@corestaff.com <center>An Equal Opportunity Employer/M/F/D/V</center> ]]>

<![CDATA[Performs activities associated with reporting, data/budget analysis, and research. Note - There is a possibility that this person will convert to permanent if he/she meets manager's expectations Complete Description: "Lead the planning and prioritization of business support-related activities. Function as a lead analyst/coordinator for budget activities, trending, research, and data analysis. Responsible for questions/research related to allocations and general planning and budget. Completes assigned analysis in accordance with established due dates, produces management reports explaining variances and trends, and presents findings to management. Participate in continuous review and update to ensure that processes meet changing business unit conditions. Gain an understanding of the big picture and direction of the various business units, and facilitate the transfer of this understanding to others in the supported business unit. " Familiar with Analytical Tools: - Regression Analysis (Linear and Non-Linear) - Control Charts - Cost/Benefit Analysis - Forecasting - Analysis of Variance (ANOVA) - Pareto Charts Behavior Characteristics: Excellent communication, analytical and problem-solving skills, ability to work independently with confidence, ability to plan, organize, evaluate and control, manage multiple responsibilities in accordance with priorities established by management. Required / Desired Skills Skill Required / Desired Amount of Experience MS Office Required 4 Years Visio Required 2 Years MS Project Nice to have 2 Years IT Work Experience Required 7 Years QMF or any other database query tool Required 4 Years Report Analysis Required 4 Years ]]>

<![CDATA[<center><img src="http://i270.photobucket.com/albums/jj114/joe_laskowski/realm_logo_ad.png "></center>Realm Technologies Service Partners play a vital role in providing superior, hardware-focused, technology field service support to both residential and commercial customers of major PC manufacturers. The best PC field technicians are independent self-starters, who have the drive, technical aptitude, and interpersonal skills to perform component-level, hardware repair in a manner that exceeds the customer's expectations and solves their problems quickly and effectively! If this describes you, then here is an excellent, entry-level technical opportunity for you to become part of a dedicated team of professionals as a Realm Technologies Service Partner. Our part-time employees who perform PC (laptop and desktop) service calls during the day. Calls are typically conducted Monday through Friday during general business hours. Our field techs work directly with the customer to schedule the service call, which allows for a great deal of flexibility! If you want to be part of this experience, then apply today! Our talented service partners should have: <ul><li> Knowledge of IBM & Dell computer equipment </li><li> Must have an A+ Certification (or obtain one within 90 days after employment) </li><li> Vehicle w/ registration & insurance </li><li> Knowledge of/Experience in PC/Laptop repair </li><li> Ability to travel to customer location </li><li> Ability to lift and, or move various computer equipment </li><li> Excellent customer service skills. </li><li> Ability to work independently and initiate action. </li><li> Must be able to pass criminal background and driving investigation </li></ul> Incentives for becoming a Realm Technologies Service Partner include: <ul><li> Don't report to office, work from home to schedule your calls </li><li> Competitive rate </li><li> Work( 30) hours or less a week </li><li> Dell or IBM certification training at no charge depending on assignment </li><li> Cell phone provided after (60) days </li></ul> If you are interested in applying for this position, please reply to this ad and send a word copy of your resume and if selected you will be contacted by a Realm Technologies Recruiter. Thank you for your interest in Realm Technologies, Realm Technologies Recruiting ]]>

<![CDATA[WORK WITH A GREAT/WELL KNOWN AND A REPUTED CORPORATION!!! GREAT GROWTH POTENTIAL WE HAVE ALREADY PLACED 3 CANDIDATES FOR THIS POSITION!!! IDEAL FOR A PLAYERS.......MANAGER IS ACTIVELY INTERVIEWING RIGHT NOW....... WEEKLY DIRECT DEPOSIT PAYMENTS AVAILABLE!!! The ideal candidate will have experience with the desired skills listed below. Please email resumes with rate, contact, current location & availability immediately. POSITION WILL CONVERT TO FULL TIME OPPORTUNITY AT THE END OF THE CONTRACT! DIRECT DEPOSIT PAYMENTS AVAILABLE TWICE A MONTH!! JOB SUMMARY REQUIREMENTS: Helpdesk Technician JOB LOCATION West Columbia SC DURATION 6 Months-12 Months CONTRACT-HIRE Position Type CONTRACT-HIRE JOB DESCRIPTION THIS IS A CONTRACT-HIRE POSITION!! WORK WITH A VERY BIG COMPANY! Manager is seeking 10 Full-Time (40 hours) & 1 Part-Time (24 hours) shift & days off based on business needs. Background check required (CH, DT, SS# ED, CC) and a 10 Panel Drug screening. A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: ** Provide support to customers using knowledge and tracking tools established by CLIENT ** Communicating solutions to customers and end users ** Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools ** Heavy emphasis in providing direct remote resolution support ** Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues ** Reviews incident history to determine recurring faults or patterned issues ]]>

<![CDATA[Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. ]]>

<![CDATA[Sr. System Support Analyst 2 Complete Description: "Make recommendations to management to adjust system performance parameters. Delegate problem resolution to other team members and conduct follow-up. Provide design recommendations based on long-term IT organization strategy. Develop custom integration solutions. Provides expertise regarding the integration of applications across the business. Acts as an internal consultant, advocate, mentor, and change agent." Behavior Characteristics: well organized, excellant communications, self motivated, able to work unsupervised Required / Desired Skills Skill Required / Desired Amount of Experience PVCS Administation Required 4 Years Harvest Highly desired 4 Years Linux Nice to have 1 Years Websphere Nice to have 1 Years IT experience Required 7 Years ]]>

<![CDATA[IT Support Analyst 2 Complete Description: * Candidates MUST have the mainframe environment experience. “The individual will be a part of the Claims Strategic Development team, who is charged with rewriting systems, enhancing existing functions and implementing new functions. The individual will work mainly with teams to develop documentation. Experience working with technical teams will be beneficial as some of the documentation will be very technical in nature. In addition to the technical documentation, they will be required to assist the business analysts and design analysts with functional designs for customers. They will also work with I/S management to develop presentations, status reports and various other documents. In a combined project team setting, the individual will be expected to participate in all phases of projects: scope, design, test and implementation. Facilitate the optimization of business unit performance by enhancing the alignment between business processes and information technology. May lead teams in performing these activities. Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes; dissecting problems and suggesting solutions, including complex systems, process analysis, design, and simulation. Participate in continuous review and update to ensure that processes meet changing business unit conditions. Identify, propose, and influence client business solutions. Facilitate communication between business units and IT to negotiate agreements and commitments." * Candidates need to include a work-related writing sample with their resume. Behavior Characteristics: Excellent written and verbal skills, independent worker, strong listening skills, work with minimal supervision. Required / Desired Skills Skill Required / Desired Amount of Experience Technical Writing Skills Required 5 Years MS Office (Powerpoint, Excel, Word) Required 5 Years Flowcharting/Diagrams Required 3 Years MS Visio Required 3 Years Adobe Desired 2 Years Knowledge of mainframe development Required 2 Years IT experience Required 5 Years ]]>

<![CDATA[Our client, a federal medical facility in Columbia is seeking a enthusiastic and eager technician to participate in a Dell refresh, deployment and migration project. Project will start at 9 am in the morning till 5 pm, July 14, 2008 - September 11, 2008. Candidate should be A+ or MCP certified, have Windows XP and hardware troubleshooting skills and be able to do and pass a background check and drug test. Candidate will also take a DELL DCSE certification test. If candidate passes test the DELL DCSE certification is good for one year. Send your resumes to: tferguson@peakorg.com ]]>

<![CDATA[WORK WITH A GREAT/WELL KNOWN AND A REPUTED CORPORATION!!! GREAT GROWTH POTENTIAL WE HAVE ALREADY PLACED 3 CANDIDATES FOR THIS POSITION!!! IDEAL FOR A PLAYERS.......MANAGER IS ACTIVELY INTERVIEWING RIGHT NOW....... WEEKLY DIRECT DEPOSIT PAYMENTS AVAILABLE!!! The ideal candidate will have experience with the desired skills listed below. Please email resumes with rate, contact, current location & availability immediately. POSITION WILL CONVERT TO FULL TIME OPPORTUNITY AT THE END OF THE CONTRACT! DIRECT DEPOSIT PAYMENTS AVAILABLE TWICE A MONTH!! JOB SUMMARY REQUIREMENTS: Helpdesk Technician JOB LOCATION West Columbia SC DURATION 6 Months-12 Months CONTRACT-HIRE Position Type CONTRACT-HIRE JOB DESCRIPTION THIS IS A CONTRACT-HIRE POSITION!! WORK WITH A VERY BIG COMPANY! Manager is seeking 10 Full-Time (40 hours) & 1 Part-Time (24 hours) shift & days off based on business needs. Background check required (CH, DT, SS# ED, CC) and a 10 Panel Drug screening. A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: ** Provide support to customers using knowledge and tracking tools established by CLIENT ** Communicating solutions to customers and end users ** Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools ** Heavy emphasis in providing direct remote resolution support ** Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues ** Reviews incident history to determine recurring faults or patterned issues ]]>