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<![CDATA[Business Resource Solutions, LLC is a shared services organization representing Glacier Technologies LLC for all Human Resource and recruiting activities. Glacier Technologies LLC is currently seeking candidates for the following opening: VPN Help Desk Specialist. <br> <br> To create, renew and delete VPN user accounts. <br> <br> ESSENTIAL JOB FUNCTIONS: <br> Create new VPN user accounts as outlined in procedures. <br> - Ensure that all data displayed in the user Database matches the information in the VPN Database. <br> - Create user accounts in a timely manner. <br> Renew VPN user accounts as outlined in procedures. <br> - Ensure that all data displayed in the user Database matches the information in the VPN Database. <br> - Renew user accounts in a timely manner. <br> Delete VPN user accounts as outlined in procedures. <br> - Ensure that all data displayed in the user Database matches the information in the VPN Database. <br> - Delete user accounts in a timely manner. <br> Complete VPN tickets on all transactions created, renewed or deleted with 24 hours, to include both closed and transferred transactions. <br> Identify, research, isolate and follow-up on any problems noted with the creation, renewal and deletion of the VPN user accounts. <br> Contact help desk when more information or clarification is needed to resolve a problem. <br> Complete TRACK SHEET (form F-751-001-A) for every transaction on daily basis. <br> Keep supervisor(s) aware of any problems that may occur during the creation, renewal and deletion of accounts. This may include but is not limited to any of the following: <br> - Email <br> - Phone Calls <br> - Face to face meetings. <br> <br> High School Diploma, GED, or equivalent required. <br> <br> Microsoft Certified Professional (MCP) required. <br> <br> If you meet the requirements and are interested in applying for this position, please visit our website at www.glacier-tech.com. Only applications submitted through our website will be considered. <br> <br> Equal Opportunity Employer M/F/D/V <br> ]]>
<![CDATA[The primary function of the Help Desk Professional I is to provide 1st level technical support for employees/customers/ suppliers, in a timely and efficient manner, while ensuring top block goals are achieved. <br> <br> MAJOR DUTIES AND RESPONSIBILITIES: <br> <br> # Provide first level support for employees/customers/suppliers end users. <br> # Responsible for answering and resolving all incoming phone calls and email requests during initial contact. <br> # Log all customer questions and issues into MAGIC call tracking system. <br> # Assist with defining and documenting Help Desk Standard Operating Procedures (SOP). <br> # Assist with projects as needed. <br> <br> Job Requirements <br> # Minimum 1 year Customer Service experience required <br> # Demonstrate written and verbal communication skills required <br> # Knowledge of XP required <br> # Working knowledge of Microsoft products including Outlook required <br> # College Degree or equivalent experience preferred <br> # Previous Help Desk experience preferred <br> <br> # DIMENSIONS: <br> # Strong verbal & written communication <br> # Sound judgment and decision-making <br> # Customer-service focus <br> # Teamwork <br> # Works well under pressure <br> # Ability to prioritize work <br> # Demonstrates flexibility and embraces change <br> # Superior positive attitude <br> <br> Contact Linda in HR with your interest for an interview and you will contacted back within 3 business days. linda.halter77@gmail.com]]>
<![CDATA[SupportSoft, Inc (NASDAQ: SPRT) is seeking self-motivated individuals for supporting customers in the areas of PC and consumer technologies. If you find yourself helping friends and family to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in customer service, consumer products such as MP3 Players, PDAs, PC applications, and home networking, as well as your education in a Work From Home contact center. <br> <br> What do you need to qualify for this Work From Home opportunity? <br> Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution and capability for dual monitor display. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” monitor or greater. <br> Broadband connection (1 MB down / 384 kbps up) <br> <br> Skills: <br> • Excellent written and oral communication skills, second language a plus <br> • Can communicate technical concepts clearly to customer’s level of understanding <br> • Excellent customer interaction skills <br> • Strong organizational and multitasking skills <br> • Ability to problem solve and resolve problems creatively <br> • Review SOPs and provide feedback and ideas <br> • Ability to type 30 to 40 words per minute <br> • Ability to travel for training and team activities (occasionally) <br> <br> Experience: <br> Typically requires a minimum of 1 to 2 years of related experience: <br> • Job roles in customer service dealing with consumers <br> • Hardware / Software technical support <br> • Troubleshooting Windows XP platform to registry level <br> • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc. <br> • Networking technologies TCP/IP, DNS, Firewalls <br> • Internet connectivity using cable, DSL, satellite, dial-up <br> • Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs. <br> • Internet security in areas of virus and spyware <br> <br> Education: <br> • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus. <br> <br> Full time positions only. <br> <br> Please apply directly to our website at: www.supportsoft.com or use the below link: <br> <a href="http://www.jobvite.com/CompanyJobs/Job.aspx?c=seWfwJx5&v=1&j=o61aVfwW" rel="nofollow">http://www.jobvite.com/CompanyJobs/Job.aspx?c=seWfwJx5&v=1&j=o61aVfwW</a> <br> <br> <br> <br> <br> <br> ]]>
<![CDATA[Are you tired of the same old boring job? <br> This is your opportunity to work in a friendly family oriented enviroment. <br> <br> Requirements: <br> <br> * Experience in motorcycle, atv's and dirt bikes repairs. <br> * Bilingual <br> * Sales <br> <br> You can earn 8.00 per hour plus commission. and get big discounts on atv's and scooter for your personal use. <br> <br> Call John 241-0398 ]]>
<![CDATA[The position of PC Technician I is an entry level technician that can take care of troubleshooting and resolving mostly PC related issues for clients. Candidates need to meet the criteria below to be considered for this position. <br> <br> - Microsoft Certified (Windows 2000/XP/Vista) or proven equivalent experience <br> - 2 years of industry related field/customer experience <br> - Customer service oriented <br> - Team player <br> - Eager to work in a fast paced environment <br> <br> Make sure to include references and as much industry related information in when sending us your resume. Only people with proper resumes will be considered. This position allows opportunity for future growth within the team. <br> <br> Let us know what makes you the ideal candidate!]]>
<![CDATA[ <br> Job Title: Data Product Specialist <br> Country: United States <br> <br> State: Texas <br> <br> City: El Paso <br> <br> Location : 100 B. Staton Tower <br> <br> Employment Status: Full Time - Permanent <br> <br> Job Responsibilities: <br> (Description) Automatic Data Processing, Inc. (NYSE: ADP), with nearly $8 billion in revenues and over 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. <br> <br> Interface Analysts are accountable to the Project Manager/Service Project Manager for the installation of existing data interface transformation maps and scripts or creating new data maps and scripts, unit testing of data interfaces, and scheduler setup associated with new projects, changes, or fixes. <br> <br> Qualifications Required <br> (Experience, Skills, Academic): 1 -2 years programming experience (Visual Basic preferable) in a business setting required <br> Ability to think analytically required <br> Good debugging skills required <br> Experience with Pervasive a plus <br> Experience working with data a plus (especially client data) <br> Experience working with 834 EDI a plus <br> Experience with Health and Welfare benefits administration a plus. <br> <br> ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. <br> <br> Please contact NaTasha Edwards for more information: <br> <br> ph: 973-974-7704 <br> em: natasha_edwards@adp.com <br> <br> <br> ]]>
<![CDATA[INTALL HUGHES NET SATELLITE FOR INTERNET. SOMEWHAT SIMILAR TO DIRECTV OR DISHNETWORK BUT A LITTLE MORE WORK AND WORK WITH THE LAPTOP. WE INSTALL IN EL PASO AND SURROUNDING AREA. NEED TO KNOW HOW TO RUN COAXIAL CABLE AND CRIMP AND KNOW HOW TU USE A LAP TOP AS WELL AS POINT TO A SATELLITE. WE PAY 40.00 PER INSTALL AND 25.00 FOR REPAIR. WE PROVIDE ALL NECESSARY EQUIPMENT AND THERE IS A POSSIBILITY OF EARNING EXTRA CASH ON THE INSTALL.]]>
<![CDATA[POSITION SUMMARY: <br> The Desktop support specialist shall provide support to the Sergeant Majors Academy located on Ft. Bliss. The Desktop support specialist will provide advice and assistance to customers (which consist of the staff, faculty and students) encountering software/equipment problems. <br> <br> JOB DUTIES: <br> •Perform technical support work pertaining to local area network connectivity, equipment, software and hardware and provides support in the installation, maintenance, advice and assistance in all computer related areas. <br> •Will answer calls and respond to electronic mail from customers relating to account and password questions, file restoration problems, hardware/software troubles, and USASMA networking problems. <br> •Will be expected to identify calls, as well as record, location, date/time, and problem definition. <br> •Will assist users in PC setup and configuration. <br> •Required to track status of problem to assure resolution, record resolution, and perform customer call backs. <br> <br> MINIMUM REQUIREMENTS: <br> •Bachelor’s degree in Computer Science or Computer Information Systems required <br> •Knowledge of hardware connectivity requirements for Video Teleconference (VTC), TNET, and VTT systems, and in the management, troubleshooting, and repair of all IT, VTC and audio-visual systems. <br> •Must be A+ or NET+ certified and certified in Microsoft 2000/XP operating systems. <br> <br> ***********************APPLY ONLINE AT WWW.MIRATEK.US*************************]]>
<![CDATA[Payroll Solutions Consultant – HR Software Tech Support – NASH15182 <br> <br> Automatic Data Processing, Inc. (NYSE: ADP), with nearly $8 billion in revenues and over 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. <br> <br> JOB DESCRIPTION <br> National Accounts Solutions Center Consultant <br> Basic Function: <br> <br> Provides technical applications support to national account clients (1,000 plus pays), researching and solving complex questions on function and usage of product. Serves as primary support liaison between company and client. Performs role of account/relationship manager, proactively managing relationships with client management. Using analytical and project skills, provides a wide-variety of billable, specialized services to client base. Conveys client feedback to internal functional leaders to improve the client experience. <br> <br> Responsibilities: <br> <br> 60%: Resolves clients' application questions or problems in the areas of system configurations/setup, product functionality and bugs/enhancements in addition to other service issues in the complex arena of Payroll and HR. <br> <br> Serves as primary support liaison between company and client. <br> Keeps client informed of how and when problems are resolved. <br> Involved in any additional follow up, testing and troubleshooting. <br> Ability to summarize client experiences and share best practices with clients <br> Responsible for appropriate referral to other support and quality assurance areas. <br> Properly uses all required Solution Center tools i.e. Clarify. <br> <br> 10%: Proactively builds relationships with the client's contacts (i.e. HR Manager, Payroll Manager, IT Manager, etc.). This requires regular and proactive account reviews which are at times done live, requiring travel to client sites. Ensures clients are benefiting from latest functionality based on current/supported platforms. <br> <br> 10%: Using analytical and project skills, provides a wide-variety of billable, specialized services to client base. <br> <br> 10%: Conveys client feedback to other functional areas. <br> <br> 10%: Promotes and maintains a high quality, professional, service-oriented company image among users. <br> <br> Associates new to the National Account Services Solution Center must undergo an intense and primarily self driven training curriculum which extends the first three months of their service. Directly following this training, the Consultants are immediately assigned a set of National Accounts clients to manage. <br> <br> QUALIFICATIONS REQUIRED: <br> Bachelors degree in Accounting, Business Administration or Human Resources or equivalent in education and experience required. <br> Requires 18 months to three years of customer applications support experience. <br> General knowledge of all client products designed by the company. This knowledge is obtained through other areas of ADP and/or the intensive training provided to new Consultants. <br> Able to resolve general application problems via telephone support. <br> Good writing, editing, interpersonal and communications skills. <br> Proficient PC skills used, as required, for testing, troubleshooting, call logging, product application programming. <br> Professional appearance and presentation required. Payroll and Human Resource application and general knowledge highly desirable. <br> <br> The Benefits of a Career at ADP <br> At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more! <br> <br> ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. <br> <br> TO APPLY <br> Log onto www.adp.com/corporate/careers/ <br> ]]>
<![CDATA[ <br> <br> Automatic Data Processing, Inc. (NYSE: ADP), with nearly $8 billion in revenues and over 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. <br> <br> JOB DESCRIPTION <br> As a CVR Client Technical Analyst I, you will acquire and demonstrate product knowledge, industry knowledge, and expertise. You will provide Tier I technical telephone support in a call-center environment on a daily basis, display professional and courteous phone demeanor at all times, and exhibit an enthusiastic, positive and ethical attitude towards all internal and external customers. Special project work may be assigned by management. You will be required to use provided automated systems to accurately record all customer telephone activity, and submit required paperwork in an accurate and timely fashion. Additionally, you must keep all call statistics noted within department guidelines. <br> <br> QUALIFICATIONS REQUIRED: <br> Qualified candidates will have some college or a College Degree, with a minimum of 2-years customer service background in a related field. In addition, must possess a reasonable degree of PC literacy in Windows, various MS products, email and be capable of following written technical instruction very well. Strong verbal, written, and customer service interaction communication skills are crucial. Must demonstrate the ability to multitask and manage time appropriately. <br> <br> ADP offers a competitive salary and benefits package, including first day coverage for medical, dental and vision plans, a 401K plan, pension plan, stock purchase plan, and much more! <br> <br> ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. <br> <br> TO APPLY <br> Log onto www.adp.com/corporate/careers/.]]>
<![CDATA[ <small> <img src="http://i318.photobucket.com/albums/mm433/jkhluhio/asesdrtd.jpg"> <big> <table> <tr> <td></td> <td></td></tr> <tr> <td></td> <td></td></tr></table> ]]>
<![CDATA[ <img src="http://i318.photobucket.com/albums/mm433/jkhluhio/asesdrtd.jpg?6HnUc5RyxUwGC5254917LPW8919436Dn7278RG016kM8kUheo8596599gTP50v44327114sQm7957891Ey8iobwviWUYDWC2jE854bmX7530b5xAKKxjMM5FHyfPph8836969rPo3333966mv3642kc426Oo3VDhMV5272160qPj05t34153311PNf6854793Nw1QQJIDqvUNHuR4NM788YDQ7821w8LvOTdbQo5RqKYCdE4831282sxv8393955LC4348xy057Sb1PyrfC4908308ejQ46Y27117930qsr5394000HV1OJRoxglNgsov7pE046RoY6311n0DOeEIMMO32697558hTY9956529mJ6mKBHcJjbMPds1YP364h56670608OFY6141797Kr7gNSSkbgCJYqO3TI636"> <table> <tr> <td></td> <td></td></tr> <tr> <td></td> <td></td></tr></table> ]]>
<![CDATA[We're the new AT&T, one of the largest telecommunications companies in the world.<br><br>LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?&nbsp;A job with AT&amp;T as a Premises Technician can provide you with exactly that!&nbsp; &nbsp;Don&#8217;t miss this opportunity to join the company recognized by <i>Fortune</i> magazine as <i>America&#8217;s Most Admired Telecommunications Company</i> and named one of the <i>2007 Top Companies for Minorities</i> by The Diversity Network.&nbsp;Take advantage of our paid training and wide range of career possibilities. AT&amp;T offers a competitive salary, company provided vehicles and tools and benefits that include medical, dental, paid vacation, and more!&nbsp;Our Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services.&nbsp;What you&#8217;ll do as an AT&amp;T Premises Technician:<ul><ul><li>Educate customers on service features and functionality </li><li>Verify all services are working correctly </li><li>Install and rearrange inside wires </li><li>Possibly work in small confined spaces or aloft (up to 28ft) </li><li>Work with hand tools </li><li>Work outdoors in all kinds of weather</li></ul></ul><br>In addition to strong communication skills, our Premises Technicians must have the following:<ul><li>Valid state drivers license </li><li>Non-negligent driving record </li><li>Meet 275lbs weight limit due to safety restrictions </li><li>Ability to perceive differences in wire and cable colors </li><li>Ability to lift and move up to 80lbs </li><li>Satisfactory results from a background/employment history investigation and drug screening </li><li>Qualify on pre-employment screening:</li></ul><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical/Mechanical Test - Field II (TMT-F&nbsp;II)</p><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic Computer Skills Test (BCST)</p><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Service Assessment - Field (CSA-F)&nbsp;</p><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <a href="http://www.att.com/gen/careers?pid=9245" target="_blank" rel="nofollow">Test study guides can be found here</a></p><br><br><a href="http://ars2.equest.com/?response_id=1c212086d55050a1d0a43998e3115aa8" rel="nofollow"><img src="http://www2.equest.com/images/applyhere.gif"></a> <img src="http://ars2.equest.com/?response_id=1c212086d55050a1d0a43998e3115aa8&amp;view">]]>
<![CDATA[We are looking for on call independent hardware technicians, with a vehicle, who can work in and around the area. You would respond to on call technical support appointments. Appointments may vary in location from local to regional. These repairs tend to be very simple and quick and involve very little diagnostics. Technician must be capable of replacing motherboards/hard drives/ memory in laptops/desktops. Experience with printers a plus. Currently there are several employment opportunities available. Applicants must be available during normal business hours. <br> <br> WHEN RESPONDING YOU MUST INDICATED WHAT CITY YOU ARE FROM AND HOW FAR YOU ARE WILLING TO TRAVEL TO COMPLETE WORK ORDERS. <br> <br> Please email your resume to txresumes@itisol.com with availability and to schedule an interview. <br> ]]>
<![CDATA[ <img src="http://i301.photobucket.com/albums/nn46/h5rtgrfg/54684.jpg?42l6UyQGhCJ8435654AHn6862891bd8246tH363Xs8JWxio8331314EWg14I58559685DlD3129534hQ1qfBOSfpJKKAj7HH122dvO7461W3grcXEjVr2BKWEqgt2202147QVU8588669CE2465OT207eY1nMIgV9996129qen13N80706042nwO6138121Os3AsSBDELhttOQ3Lh432Skj7817l4ncKQBQvl7GJPdJFc1985440Duj3582828Ln1851ry723oh4torgF8389609WtD55f31558473lBM2598574IJ5RdgsXdqrKkOi0LJ006yVT3310O2NExmApGJ70987312pmX3565309xe7oULrJiYBlPcD3hq677w89946294lKf1420296jr6MYelFDPLpMet7nh846"> <table> <tr> <td></td> <td></td></tr> <tr> <td></td> <td></td></tr></table> ]]>
<![CDATA[Ticker Communications Inc has an immediate permanent part-time opening for a Field Technician in our El Paso, Texas District. <br> <br> This technician will be required to visit problem locations in and around El Paso and perform repairs or replacements as required. <br> <br> The successful applicant will have basic computer and electronic knowledge and troubleshooting skills. He or she must also have their own transportation and be available immediately. <br> <br> Please visit www.tickercom.com for more information on our company and products. Resumes and inquiries may be directed to Rick at the above email address.]]>
<![CDATA[An established Remote Backup company (www.remotedatabackups.com) is seeking multiple Remote Support Technicians to assist our technical staff in supporting <a href="http://wwww.remotedatabackups.com/clients" target="_new" rel="nofollow">existing clients</a> and providing remote data services to clients after we have recovered their data. <br> <br> Experience and Skills Required: <br> Qualified candidates must have technical support and / or PC and server troubleshooting and repair experience serving small to medium sized business clients and sometimes home users. <br> <br> General knowledge of Windows OS, Vista, Network Administration, PC and Server Troubleshooting, Firewalls, Outlook and Outlook express, SQL, Exchange, Network Security, etc. is a plus. Also please mention if you have any Certifications, especially Microsoft ones (MCSE, MCP, MCITP, MCST, CompTIA, etc.). <br> <br> Description: <br> Candidate will remotely access our client machines to assist in a wide array of technical issues that is not our responsibility with our service. You can work from almost any location with a phone line and high-speed internet connection. We provide you all necessary hardware and software. <br> <br> We are also looking for onsite techs in the Texas area to help us handle clients that are having hardware issues that cannot be handled remotely and require an onsite visit. We backup data for over 200 franchise brands and they have hundreds of franchisees in your area that we need to support if their hard drive crashes…one of the more common uses of our service. <br> <br> How to Apply: <br> <br> Please submit your application online at <a href="http://www.RemoteDataBackups.com/jobs/" target="_new" rel="nofollow">www.RemoteDataBackups.com/jobs/</a> <br> ]]>
<![CDATA[An established Remote Backup company (www.remotedatabackups.com) is seeking multiple Remote Support Technicians to assist our technical staff in supporting <a href="http://wwww.remotedatabackups.com/clients" target="_new" rel="nofollow">existing clients</a> and providing remote data services to clients after we have recovered their data. <br> <br> Experience and Skills Required: <br> Qualified candidates must have technical support and / or PC and server troubleshooting and repair experience serving small to medium sized business clients and sometimes home users. <br> <br> General knowledge of Windows OS, Vista, Network Administration, PC and Server Troubleshooting, Firewalls, Outlook and Outlook express, SQL, Exchange, Network Security, etc. is a plus. Also please mention if you have any Certifications, especially Microsoft ones (MCSE, MCP, MCITP, MCST, CompTIA, etc.). <br> <br> Description: <br> Candidate will remotely access our client machines to assist in a wide array of technical issues that is not our responsibility with our service. You can work from almost any location with a phone line and high-speed internet connection. We provide you all necessary hardware and software. <br> <br> We are also looking for onsite techs in the Texas area to help us handle clients that are having hardware issues that cannot be handled remotely and require an onsite visit. We backup data for over 200 franchise brands and they have hundreds of franchisees in your area that we need to support if their hard drive crashes…one of the more common uses of our service. <br> <br> How to Apply: <br> <br> Please submit your application online at <a href="http://www.RemoteDataBackups.com/jobs/" target="_new" rel="nofollow">www.RemoteDataBackups.com/jobs/</a> <br> ]]>
<![CDATA[<a href="http://www.xerox-jobs.com/job/Field-Manager,-Technical-Services-Job/240061/" target="_blank" rel="nofollow"> Click here to apply for this Field Manager, Technical Services Job (El Paso, TX, 79977, USA)</a><br><br>El Paso, TX, 79977, USA<br><br><p>AutoReqId 5268BR Common Job Title Field Manager, Technical Services Primary Work Location TX, El Paso Employee Classification: Regular Full-Time <br><br>Job Description:<br> Provide line management direction and support to the assigned service team. Ensures customer satisfaction with Xerox equipment and services through effective coaching of multiple work groups of Customer Service Engineers. May be responsible for Managed Services contracts and personnel. Monitors and improves performance of the team in the areas of customer care techniques, equipment maintenance programs and retrofits, and administrative reporting responsibilities. Analyzes team performance for shortfalls using service metrics and MIS tools. Develops and implements solutions to maximize customer satisfaction, productivity, and expense performance. Determines short and long-range technical staffing, training, and sales support needed to ensure attainment of team and organizational objectives. Achieves assigned revenue, expense, and resource utilization objectives. <br><br>Requirements:<br> Interface with customers, perpetually, to build mutually rewarding relationships. Demonstrate "role model" leadership, in the areas of work ethic, attitude, and attention to Customer Satisfaction. Provide prompt and clear direction to members of your team. Provide constructive feedback &amp;amp; coaching to individuals/work groups. Help develop and maintain Personal Development Plans for all team members. Facilitate problem resolution, where necessary, to ensure customer satisfaction. Provide clear verbal and written communications to customer and service team via benchmark technology (PC, Internet, Nextel Radios, etc.). Travel required to customer locations and training / conferences. BS Degree preferred. 1-2 years management experience. Financial planning and analysis experience required. Familiarity with service processes and measurements. Full knowledge of Xerox equipment and service offerings. Knowledgeable in systems supporting Services. Problem Solving / negotiation skills. Demonstrate positive interpersonal behaviors.</p>]]>