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<![CDATA[*Winner of the 2006 MEDALLION AWARD for a GREAT PLACE TO WORK in SAN DIEGO!* CUSO Financial Services, L.P. is looking for an IT Intern to join our fun and successful organization on a part-time, temporary basis. Our company culture fosters and encourages innovation and growth by promoting openness, flexibility and an entrepreneurial spirit. This position will assist with the following: inventory for all personal computers (PC), servers, printers, assist with switches, imaging, deploying, recycling and the troubleshooting of PC’s. This individual will document all processes and procedures, provide general help desk support and conduct server room maintenance. CFS is a full service broker dealer headquartered in San Diego, California. CFS works exclusively with some of the nation’s largest credit unions. CFS offers credit union members full-service financial planning and investment advice. CFS is a leader in providing high quality, state-of-the-art and strategic solutions to credit union members. To learn more about CUSO Financial Services, L.P., visit our website at www.cusonet.com CFS works exclusively with some of the nation's largest credit unions. CFS offers credit union members full service financial planning and investment advice. It is a leader in providing high quality, state-of-the-art and strategic solutions to credit union members. Please send resume with cover letter to employment@cusonet.com or fax to 858-530-1929. EOE. ]]>

<![CDATA[If any of the following apply to you, please do not respond to this job posting. -you do not have reliable transportation -you call in sick consistently -you have any personal issues that affect your job -you have drug or alcohol related dependencies Local Networking Company looking for qualified Network Engineer to help support our Small and Medium Business Clients. Successful candidate must have been employed for at least 3 years at your previous job, should have 4 yrs + experience with Microsoft Applications such as Server, Small Business Server, Windows and Exchange as well have an excellent knowledge of troubleshooting, basic networking and firewalls. 2 year MCSE Required. Candidate must have own vehicle and strong verbal, written and customer service skills to handle field service calls, direct contact with clients and ability to input technical data into a help desk database. Candidate must be professional, highly motivated, able to work independently and have the ability to lift up to 50lbs. Work hours will be Monday through Friday, 8am to 5pm. Salary based on experience. Drug-free work environment. Employees are subject to substance abuse testing. For consideration, please fax resume to 858-272-4481. ]]>

<![CDATA[Summary: Provide on-line assistance and support to prospective customers and subscribers on product and services that contributes to the growth of the business and builds subscriber retention and loyalty. Essential Duties and Responsibilities: (other duties may be assigned) Interfaces with potential customers and subscribers via on-line chat and email or by phone. Provides service support across all aspects of the product and service to subscribers, including: registration, subscription, authorization, cancellation/disconnection, change in services, billing, account queries, payments and collections. Attends to subscriber requests and questions concerning the product, service, technology and billing. Resolves complaints concerning the product or services rendered, referring complaints that are not able too be resolved immediately to designated departments or persons for further investigation. Delivers a high level of service to subscribers to agreed service levels and standards. Qualifications and Competencies: Technology comfort and know-how - confident in the use and application of standard business software, such as Word processing, Spreadsheets, Accounting software, Internet software, E-mail and on-line chat, Order processing. Must be 'Web-Site savvy', that is adept at using internet technology and automation tools, i.e. pushing pages, using prepared phrases, basic web-site infrastructure, and information locations in order to provide a positive visitor experience. Familiarity with Windows Media Player, DRM technology and license delivery encouraged. Typing skills - fast and accurate typing skills are an absolute requirement since engagements depend on prompt, timely dialogue. Written communication skills - reps must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport. Online writing necessitates that reps have an aptitude for knowing when to apply the 'do's and don'ts' of online communication. Analytical and judgment skills - ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Service orientation - reps need a 'Can-Do' approach in providing assistance and support to customers that builds loyalty and value within the subscriber relationship Flexibility - reps need to adapt to continual change as the business develops and grows, expanding its product and customer base, and fine-tuning its processes. In addition, the website is an ever changing conglomeration of data which reps must regularly assimilate to utilize as part of their sales process. Focus and Ability to Complete Tasks - need to close engagement and transfer knowledge from interaction to action and solutions. Prioritization, planning and accuracy are critical to leverage the interaction into improved performance. Availability - reps must be willing to work unconventional hours as demands for customer care run 24/7. Motivated and Results Orientated - comfortable working within a demanding customer contact environment, that requires a high degree of self-motivation and achievement of performance targets. Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training within an ISP or telebusiness environment; or equivalent combination of education and experience. Ability to calculate figures and amounts such as discounts; commissions; proportions; percentages. Please apply directly by clicking on the link below: <a href="http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=266479&company_id=15718&version=1&source=ONLINE&jobOwner=978682&aid=1" rel="nofollow">http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=266479&company_id=15718&version=1&source=ONLINE&jobOwner=978682&aid=1</a> www.entriq.com ]]>

<![CDATA[Company: EDSA is a developer of electrical power system design, simulation, and power analytics software. Headquartered in San Diego, California, the Company’s worldwide operations include 30 sales, distribution, and support offices located throughout North America, South America, Europe, Asia, and Africa. Paladin®DesignBase™ is the best-selling and most powerful electrical system design and simulation software platform. Paladin® Live ™ is a first-of-a-kind solution that intelligently predicts potential vulnerabilities in complex electrical distribution systems. Already deployed for more than two years, it is successfully protecting billions of dollars in critical assets at some of the most failsafe facilities in the world. Duties: This will be a dual role consisting of both the ability to answer questions on an Electrical Modeling Software product as well as support for a field sales channel selling a high end power monitoring product. Support for the power analysis software includes providing answers to customer inquires about how to use the software, how to perform certain technical analysis, create different scenarios, etc. Provides answers in direct communication with customers, collaborate with senior engineers in solving complex problems. Use Electrical Modeling Software to create models of power systems and components when necessary. Supports sales department by reviewing engineering specifications and drawings, drafting submittal packages, assembling bill of materials, estimating installation costs, and generating a complete proposal for leading edge intelligent power management product. Requirements: BS in electrical engineering with strong background in power engineering. 5+ years of relevant experience in a related area of power systems, power systems software, data acquisition and control or similar technical environment. Broad understanding of various power engineering algorithms: power flow, short circuit, protective device coordination, stability analysis… Superb communication skills (primarily oral, but professional written communications in the form of email, and more formal reports) with customers, management and related contractors, business partners and sales channels is essential. Knowledge of power engineering software is a big plus. ]]>

<![CDATA[Currently looking for 1 FT and 1 PT position. Shifts: 1:00 PM - 10:00 PM M-F 8:00 AM - 5:00 PM Sat.,Sun.,Mon., Tue. ****THIS IS “NOT” A TRADITIONAL ”IT” RELATED POSITION. YOU WILL BE SUPPORTING A CONSUMER PRODUCT FOR END USERS*** Golf related equipment manufacturer is looking for an energetic person with great interpersonal skills to serve as the company's first point of contact with customers. Golf knowledge and/or experience are highly desirable. Responsible for accurate data entry, utilizing various software and database systems. Utilizing research skills in order to accurately address customer questions and complaints is a must. Must have experience working with people on a daily basis with excellent communication skills. Working knowledge in the use of various consumer electronics devices (MP3 players, advanced cell phones, etc.) as well as Windows software is required. Experience with Mac systems is desired. Dress is casual/business casual. Qualifications: The following qualifications are representative of the knowledge, skill, and/or ability required for this position. - Proven track record of providing excellent customer service and support. - Prior customer service, help desk, service desk, or call center experience a plus. - Working knowledge of the use of Windows. - Proficient in using web browsers and web based applications. - Good working knowledge of computers and their use. - Ability to troubleshoot basic Internet connectivity and computer related issues. - Excellent problem solving skills are required. - Ability to improvise and create solutions despite obstacles. - Methodical and diligent worker. - Experience with Call Tracking software. - Excellent written and verbal communication skills. - Love or appreciation of the game of golf is required. Functions: - Deliver courteous, friendly, personalized, and helpful service whether via phone, email. - Resolve customer requests, questions and complaints, frequently requiring analysis of situations to determine resolution. - Maintain knowledge base within Call Tracking System regarding support calls to enable quick and accurate resolutions for future customer inquiries. - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person of pertinent information relative to our business or products. ##### Please respond with "CSR - Craigslist" in the subject line. All others will not be considered. ##### Position Information: - Location: Carlsbad, California - Compensation: $13-18/hr DOE - Position Type: Full-Time - Position ID: 131 ]]>

<![CDATA[Air conditioning company looking for tech for Commercial and Residential Clients. Must be able to work unsupervised. Must have a good DMV record. Truck,and uniform provided and benefits. Call 800-468-4808. ]]>

<![CDATA[Tier II Technical Services IT Management Firm seeks creative and highly organized individual to join our team. The successful candidate will have meticulous organizational skills and the ability to follow through on tasks and projects until they are completed successfully. You must be able to work with little or no supervision. You must be able to eloquently communicate with clients and coworkers while maintaining the highest level of professionalism in your appearance and attitude. Responsibilities: Responsibilities will include day to day management, and support of client networks. You will work directly with end-users to diagnose, troubleshoot, and resolve technical matters as they arise. You will provide onsite and remote support. You will be required to maintain detailed documentation of client configurations and provide recommendation reports to clients. Requirements: Must have 2+ years experience in providing support, installation and management of Information Systems. Certifications are a plus but are not required. Required Technical Skills: • In-depth knowledge TCP/IP • Working knowledge DNS/DHCP/LDAP/POP/SMTP/IMAP • Working Knowledge of Windows Server Platforms -- Installation Management a & Configuration • Working knowledge of Exchange and SQL • Working knowledge of Firewalls, Router, Switching and general network equipment • Cabling knowledge a plus • Linux a plus • LAMP a plus • VOIP a plus • Asterisks a plus To Apply: Email your resume with salary requirements. Resumes without salary requirements will NOT be considered. This is a Tier II Position. ]]>

<![CDATA[Euresys: Euresys is a leading manufacturer of imaging hardware and software with offices worldwide. Our target markets are security/surveillance and industrial automation (machine vision). We were founded in 1989, and are a growing company in search of talented people to help us continue to grow. Euresys, Inc. is a subsidiary of Euresys S.A. with responsibility for sales and support in the Americas. Job title: Sales/Technical Support Engineer Minimum Requirements: - BSEE or BSCS or equivalent - Experience in imaging industry with camera, frame grabber and/or image process software - Minimum of 3 years experience - Experience in C++ programming - Working knowledge of Microsoft Windows Operating Systems - Communication skills Additional Preferred Knowledge and Skills: - Knowledge in .Net - Knowledge in DirectShow - Working knowledge of a Linux based Operating System - Bi-lingual (English and Spanish) Job description: The successful applicant will work with customers and distributors, and will have to make technical presentations. He/she will provide accurate technical information to customers during pre-sales activities for both hardware and software products. He/she will also technically assist our customers during the post-sales integration and usage of the Euresys’ products. This position requires up to 35% travel in the Americas with occasional travel to Belgium, Brazil, and Mexico. Preferred Location: Orange County (southern California) To apply: Send your resume to the attention of Keith Russell Euresys, Inc. jobs@euresys.com ]]>

<![CDATA[Sony Technician Help Sony has immediate openings for Technician Help positions. They are looking for candidates who have experience workings on computers in a professional environment. Any degrees or certifications would be a plus. This is a one year contract position. Job Requirements: - must have experience working on laptop computers in a professional environment - certifications and/or a degree would be a plus Pay: Location: - Rancho Bernardo ]]>

<![CDATA[ Posting Title: Technical Training Specialist Job Description: This position will be working in the Training Group of the Customer Engineering Operations team and will be responsible in assisting the application and development engineering teams to develop and deliver training videos and to perform presentations using Distance Learning methods.. Responsibilities will include the following: Assist in the development and implementation of processes and procedures that enable engineering personnel to use video tools and applications to create technical training material to be delivered in a video or distance learning format. Develop materials and methods to train the engineering users in the use of the above training creation processes and procedures. Also assist them in the use of these procedures. Assist in the development and implementation of processes and procedures to enable end-users to remotely access training material from various application systems and data warehouses Develop materials and methods to train the end-users in the above remote access methods. Assist in the development and creation of statistics and reports which indicate the production, usage, and effectiveness of the above training material. Assist IT to troubleshoot any distance based learning system and end-user problems. Skills/Experience: 5-10 years experience with development and delivery of technical training material especially using video and on-line formats and delivery methods Proven ability to effectively derive and develop requirements from multiple teams including Operations and Engineering. Expertise in tools such as Camtasia, Captivate, LiveMeeting, MeetingPlace, and other Video Capture and Editing Tools, etc. Must be detail-oriented, a self-motivated team contributor with ability to prioritize and work on multiple projects simultaneously. Self starter, adaptable and a great communicator. Additional Skills: Education Requirements: Required: Bachelor's, Computer Science and/or Information Technology and/or Instructional Design Master's Level Preferred ]]>

<![CDATA[<a href="http://www.excell.com" target="_blank" rel="nofollow"><img src="http://www.excell.com/images/sm_logo.gif" border="0"></a> OVERVIEW: For this contract-to-hire position, you will use your experience as a Support Analyst to support desktop imaging and rollouts. Your responsibilities will include:<ul> <li>Designing and testing new images <li>Acting as a liaison between desktop support and server systems groups <li>Deploying systems <li>Packaging/repackaging software applications <li>Creating and maintaining images</ul> REQUIREMENTS: <ul><li>3+ years related work experience <li>Experience with Windows 2000, XP, 2003, Office 2003/2007, and Symantec Exchange Office 2007 <li>Lead experience is preferred <li>Experience migrating from Novell to Windows is preferred <li>Experience with Telecom CallExpress is preferred <li>Experience with ZENworks is a plus</ul> If interested, please send a Word resume WITH JOB NUMBER 6547140510CL IN THE SUBJECT LINE to <a href="mailto:Kendall.lockwood@excell.com?subject=Job ID 6547140510CL" rel="nofollow">kendall.lockwood@excell.com</a> today! ** ]]>

<![CDATA[<a href="http://www.excell.com" target="_blank" rel="nofollow"><img src="http://www.excell.com/images/sm_logo.gif" border="0"></a> OVERVIEW: For this position, you will provide day-to-day support of computers and printers for this city municipality. Your responsibilities will include:<ul> <li>Troubleshooting system performance issues <li>Installing and upgrading desktop computers and printers <li>Installing operating system and application upgrades and patches <li>Resolving network and personal printing problems <li>Imaging computers <li>Responding to user tickets <li>Recording acceptance and resolution of user tickets (Remedy)</ul> REQUIREMENTS: <ul><li>3+ years related work experience <li>Hands-on experience with hardware platforms running Windows operating systems <li>Experience with remote access, VPN, and backup/recovery <li>Excellent problem solving skills <li>Ability to lift and move computer equipment and materials <li>Ability to drive to off-site locations <li>A+ certification <li>Experience with GroupWise/Novell is preferred <li>Experience with Linux strongly preferred <li>Knowledge of Vista, Windows, Office 2007, and Exchange 2007 in a work environment is preferred <li>MCP / MCSE certification a plus</ul> If interested, please send a Word resume WITH JOB NUMBER 6547140576CL IN THE SUBJECT LINE to <a href="mailto:Kendall.lockwood@excell.com?subject=Job ID 6547140576CL" rel="nofollow">kendall.lockwood@excell.com</a> today! ** ]]>

<![CDATA[Burnham Institute for Medical Research, an independent, non-profit, public-benefit basic research organization, located in La Jolla, California, is seeking a Help Desk Specialist I for the Institute's Information Systems department. The ideal candidate will be a customer-service oriented individual who will provide basic workshop, desktop and phone support for Mac and PC hardware and software. Responsibilities include configuring Mac and PC desktop and notebook computers for use in TCP/IP network, performing software and hardware installations, troubleshooting/resolving issues with both hardware and software, and responding to user questions related to hardware and software. Other duties include supporting Level 2 Mac/PC Specialists, coordinating workstation maintenance with outside vendors, maintaining software/hardware repair logs, assisting in workstation relocations, and assisting in phone programming, moves and installation. Requirements: Bachelor’s degree in Computer Science or related field, strong communication and customer service skills, knowledge of common (especially Microsoft) office applications, and excellent organizational skills. Experience with PC/Mac operating system administration in a scientific computing environment strongly preferred. The Burnham Institute for Medical Research offers a competitive salary and benefit package. To apply please visit us online at <a href="http://www.burnham.org/careers/lajolla" rel="nofollow">http://www.burnham.org/careers/lajolla</a> EOE. ]]>

<![CDATA[PC Repair Tech and Office Assistant-Small Adams Avenue repair shop seeks pt/ft pc repair tech with extensive laptop motherboard replacement experience. Power jack soldering a plus. Office work, field work. Heavily customer focused and results driven shop. Candidate must have integrity and problem solving initiative. Store hours 10-6 M-F and 12-4 Saturday. Candidate must be available during these hours. Saturday shift a must. Hourly plus commission on all your work, no Benes, sorry. Reply with resume and salary requirements as well as requested amount of hours. Those who do not provide salary requirements will not be considered. ]]>

<![CDATA[Don’t Miss Your Chance! Interested in being a part of one of the fastest growing companies in San Diego? Due to the enormous demand for our products and services we are now ready to add another full-time team member to our customer service department. This person will be responsible to help manage, motivate, and retain our growing client count as well as handle inbound client requests. Attitude is Everything. We offer a challenging yet laid back team working environment. All the support that the right candidate will need to succeed will be provided. The right candidate must have IT/Help Desk experience. You must be comfortable working over the phone and computer. Interested individuals are encouraged to respond to this posting with a copy of their resume along with the best number to be reached at. Check out www.220marketing.com for more info. We offer the BEST products and services within our industry along with a competitive compensation plan that includes health benefits. Come be a part of something big. Required: Strong Phone/Customer Service/Help Desk experience Excellent Organizational skills Self-Motivating with the ability to motivate others A “Whatever it Takes” Attitude Intermediate to Advanced Computer/Internet Skills Team Player Ability to work in a high paced environment Experience in the following areas is extremely helpful but not required: Microsoft Outlook HTML, FLASH, Photoshop, CSS, PHP Knowledge of Mortgage and/or Real Estate Bi-Lingual English/Spanish Advanced Computer/Internet Skills ]]>

<![CDATA[Entry level IT Tech with Mac skills (contract position) This is an "as needed", contract position. We estimate it to be 5-15 hours a week, but this can vary. DO NOT APPLY IF YOU ARE LOOKING FOR A FULL-TIME JOB or don't have another source of income. Also, MUST have Mac skills and experience (including a working knowledge of the changes in Apple’s Leopard OS). If you can’t operate a modern Mac with confidence and experience, please don’t apply. We are looking for a collage student or someone else who has between 5 and 15 hours a week to devote to IT related work. There will be weeks that are slow. Someone who is NOT in the market for a full time job or a career position in the near future. The work will be done at our Solana Beach office in San Diego. This is a great opportunity to learn, make some extra money, and build your technology skills with both current and cutting edge technologies before you hit the job market. Hours: 5-15 hours a week (flexible around your school or work schedule, but at least half those hours need to be during business hours). Pay: Starting at $11.50/hour Start Date: Interviews start ASAP. Job starts on Monday. To Apply: Please email a short introduction ASAP, and also attach your resume. Please don’t skip the introduction. Also, please tell us your hours of availability. Job Description: Working on various PCs, Macs, and servers to troubleshoot, install software, ghost boot drives, and other IT tasks. There will be a small percentage of R&D projects like finding some shareware to do task a, b, or c. This position is idea for someone who can manage themselves, and is eager to learn about technologies such as windows server 2003, terminal services, hardware virtualization, software virtualization, OS imaging, and other emerging technologies. Some travel will be required to occasional visits to client sites in San Diego county. Job Requirements: Must have Experience and know Outlook 2003. If you don’t know this program at least at an intermediate level, please don’t apply. Also, MUST have at least a basic understanding of OSX and OSX networking, and well at TC/IP networking in general. . Experience with Win Server 2003, Windows domains, or OSX server is a bonus. Prerequisites: - You need to be eager to learn, excited about technology. You must be dependable and have references we can call to check this. - Must be easy to get a hold of in case of downtime emergencies. - Must have transportation to our Solana Beach office. - Must have transportation for occasional trips to client sites. - Must have both Mac and Windows XP troubleshooting knowledge and some experience. - Must have a desire to learn and explore new technologies. - Must have a high-speed Internet connection at home. ABOUT SHERPA: Sherpa provides outsourced IT and computer consulting services to local VC firms, graphic design and advertising agencies, and video/film production facilities. We specialize in remote management of systems and expertise in technologies such as windows terminal services, server virtualization, software virtualization, Mac OSX, OS imaging, Microsoft-based servers, collaboration tools, digital video, and other cutting edge technologies. ]]>

<![CDATA[The University of California San Diego's Rady School of Management values excellence, integrity, collaboration, and innovation. We are looking for people who want to work in a high energy, upbeat atmosphere, people who have ideas and want to work where their ideas can make a difference. The IT Tech Support/Help Desk Rep contributes to the success of the UCSD Rady School by providing first line support to our 200 faculty, staff, and students; if you like to interact with users, this position will be of interest to you. Platforms supported include Windows XP, Vista, Mac OSX; primarily a Microsoft server environment. The IT Tech Support/Help Desk Specialist responds to user questions in person but also via phone and email. Using basic IT knowledge and a welcoming manner, the IT Tech Support Specialist responds to IT questions, establishes a rapport with users, and solicits from the user the specifics of the IT problem. The IT tech resolves the problem him/herself or relays the information to other IT staff. The position also installs workstations, printers, scanners, and other peripherals in an environment of 6 Microsoft servers, 125+ workstations 180+ laptops, 20 networked printers, etc. The position videotapes events and classes and edits the video. QUALIFICATIONS: * Proficiency in installing, configuring, maintaining, and troubleshooting computing hardware and software, preferably in a Microsoft server and multi-user environment. * Experience at an IT Help Desk (or similar environment) with immediate or same day resolution of problems. * Experience triaging incoming requests for IT support and the ability to prioritize. * Highly developed customer service skills and a sense of satisfaction from translating and explaining IT issues using non-technical terms. * Experience with audiovisual equipment, videotaping, editing, and live streaming or the ability to learn. Ability to transport videotaping equipment and hardware from one location to another. * Ability to work Saturdays approx 1x/month. BENEFITS start the 1st day of work: Free dental insurance for you and your family Free vision insurance for you and your family Very affordable medical insurance for you and your family 3 weeks of vacation plus 13 holidays Life & disability insurance Free financial planning advice. An excellent retirement plan; a 401K/403B investment plan The energy & excitement of working on a college campus Colleagues who are bright, optimistic, and energized about their work & department. HOW TO APPLY: You must apply via the University of California San Diego job website. ****Register your resume here: <a href="https://joblink.ucsd.edu/awb/resume/create_resume.html" rel="nofollow">https://joblink.ucsd.edu/awb/resume/create_resume.html</a> ****Next, apply here: <a href="http://joblink.ucsd.edu/bulletin/job.html?job_id=44506" rel="nofollow">http://joblink.ucsd.edu/bulletin/job.html?job_id=44506</a> DEADLINE FOR APPLICATIONS IS Monday 5/19/2008. ]]>

<![CDATA[ Our Client has an immediate need for an Entry Level IT Help Desk Support Technician to add to their growing team on a contract to hire basis. Duties & Qualifications include: - Motivated, self-starter - Help desk experience with Microsoft Operating Systems (Windows 2000, XP). - Comfortable working in a Casual/Fun work environment. - Excellent communication skills. - Strong focus on customer service. - Ability to work well in a team environment. ]]>

<![CDATA[Please read ALL of the information below BEFORE submitting your resume. If interested in applying for these positions please send resume as a Word attachment and state your clearance status in the body of your email. MILVETS System Technology has an immediate need for several Desktop Support Technicians throughout San Diego County. A security clearance is required, if you do not already hold a clearance, MILVETS will assist you in obtaining one, granted you meet the requirements listed below. SPECIAL REQUIREMENTS: U.S. Citizenship required. Active Secret Clearance or the ability to obtain a Government Secret Clearance, which will be processed through MILVETS. The most common factors for non-granting of clearance are: bankruptcy, D.U.I, domestic violence, criminal record/felony conviction (within the last 10 years), other issues may apply.A drug screen is also part of this process. Desktop Support Under general direction, implements and supports local area network (LAN) and campus area network (CAN) hardware and software. Analyzes customer work flow and procedures to recommend operational support tools and technologies to satisfy customer needs. Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions. Acts as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems. Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability. Participates on project teams in the implementation of new/upgraded designs. Implements operational support standards and procedures relating to change management, performance management, and security. Recommends changes and improvements to existing standards. Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations. Develops site administration documentation. Provides user orientation on hardware, software and network operations. Keeps abreast of emerging operational support technologies and industry trends. These are full time positions, at $17- $20 per hour with benefits. We offer Medical & Dental benefits,short and long term disability, as well as 10 paid holidays, 8 paid sick days and 10 vacation days. Feel free to contact me with any further questions. Kie-sha Harrison Corporate Recruiter MILVETS Systems Technology Inc. 619-528-2298 ]]>

<![CDATA[JDS Solutions, a Carlsbad based Retail merchandising Software Company, is seeking an upper level Technical Support Specialist. If you are looking for an exciting, innovative opportunity with the chance to excel, then this is the opportunity for you. Responsibilities: • Demonstrate excellent customer service. • Act as customer advocate/liaison with other supporting staff. • Establish and maintain cooperative working relationships. • Work effectively in a team oriented environment. • Communicates with development managers, configuration management and operations teams to resolve client issues. • Collaborating with business owners and development teams to define system functionality. • Install POS software, hardware, and peripherals at client site. • Distinguish between hardware and software problems. • Test, diagnose and apply knowledge to resolve problems quickly. • Proactively seeks ways to improve things. • Provide occasional on-call support, as needed, after work hours and on weekends. • Install, troubleshooting and repairing desktops, laptops, and peripheral devices. • First line support of LAN\WAN issues. • Effective organization, and analysis skills and ability to work on multiple incidents/projects. Qualifications: • A strong professional commitment to the customer coupled with an understanding of typical end user hardware and software. • Excellent troubleshooting skills. • Extensive experience with Windows Server, XP Professional and IP networking • Must have demonstrated experience in troubleshooting, problem solving hardware and software issues. • Experience in processing and resolving calls for technical support a plus. • Microsoft SQL experience a plus. • Retail experience a plus • POS systems experience a plus • Working knowledge of LANS/WANS a plus. ]]>

<![CDATA[Job Description Vertex Pharmaceuticals Incorporated is a global biotechnology company committed to the discovery and development of breakthrough small molecule drugs for serious diseases. The Company’s strategy is to commercialize its products both independently and in collaboration with major pharmaceutical companies. Vertex’s product pipeline is focused on viral diseases, inflammation, autoimmune diseases, cancer, pain and bacterial infection. Position Overview: Vertex is seeking a hardworking individual to join our Operations/Facilities group in San Diego, CA. The successful candidate will be a highly productive individual with strong communication, organization and planning skills, and a team-player attitude. Key Responsibilities: Receives/delivers all incoming goods; checks for accuracy against packing slips and prepares for delivery. Enters all relevant information into electronic receiving system. Maintains updated receiving files and follows-up with the Purchasing department regarding receiving problems, as directed by supervisor. Maintains scientific stockrooms by stocking supplies and organizing area. Assists with the packaging of outbound freight for transfer to carriers, couriers and brokers. Maintains a clean and safe work environment. Minimal Requirements: Minimum high school diploma. 1-3 years of industry experience. Familiarity with the Oracle receiving system. General knowledge of Dangerous Goods regulations and international shipping practices. Fork lift experience and licence. For consideration, please submit your resume online at: www.vrtx.com. Vertex Pharmaceuticals Inc., is an EQUAL OPPORTUNITY EMPLOYER. ]]>

<![CDATA[The Temporary Help Desk Specialist position provides first point of contact (F.P.O.C) primary customer service and technical support for the IT needs of GNF scientists and administration. This includes network, hardware, printers, faxes, software and other end-user specific products. The support includes assisting end-users, primarily via telephone and using remote control software to access their computers for troubleshooting, computer maintenance, management and upgrades. Logs all phone calls that come into the Service Desk and provides a central place for end users to initiate requests for assistance for their computing needs. Serves as an interface between the Institutes end-user community and Department of Information Technology support staff. Route and escalate technical issues as required. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: •Works with minimal direct supervision, primary focus is on resolving technical computer, network and software related issues, over the phone or by remote control for PC and MAC, escalating problems as necessary, and providing formal and informal end user training on a broad range of computing hardware and software products and services. •Functions as primary point of entry for all end-user Service Desk calls. Serve as the primary point of contact for all problem and informational calls coming into the Department of Information Technology. Provide computer training for newly hired employees. •Initial logging and diagnosing (or refer for additional action) all called in Help Desk problems, issues and trouble calls. Responsible for F.P.O.C trouble ticket triage, call routing assignment and follow-up. •Utilizes the Service Management software for incident tracking and Asset Management (Altiris). •Provides F.P.O.C. call routing and resolution for PC and Mac desktop hardware, software, LAN, WAN, E-mail, web, Internet, Intranet, Administrative, Scientific Computing, LAB Ops, and Facilities related problems. •Apply technical experience and logic to assist customers in remote troubleshooting and problem resolution. Utilizes remote control tools as necessary to resolve computer related issues. •Exercise good judgment in prioritizing incidents and escalating them to the next level of support when necessary. •Utilize Service Desk Management tools (Altiris) to gather information, log and track problems and record resolutions. Add clear and concise documentation for data entry to Knowledge base as new problem resolutions are discovered. •Utilizes Asset Management tools (Altiris) to change asset associations (location & user) when performing new hire and moves of computer equipment. •Utilize Knowledge bases and expert systems when resolving problems. •Ensure problems are correctly routed through to the appropriate responsible Department of Information Technology individuals. Follow developed call scripts and process flow to continually improve incident routing & resolution accuracy. •May be involved with building and installing new computer systems. •May be involved with hardware upgrades. •May be involved with Hard Disk imaging. •Be able to understand the Institutes scientific and administrative technologies and end-user expectations. •Provide input toward processes and procedures and trouble shooting documentation for end-user community and knowledge base. QUALIFICATIONS: A.Essential: •Prefer individual with an undergraduate degree in Computer Science, Information Systems or Business or significant related work experience and enthusiasm can be used as a substitute. •Microsoft, CompTIA, HDI certifications. •Printer maintenance and repair skills. •2 years experience in a technical end user support field in a corporate environment. •2 years experience with the configuration and troubleshooting of desktop operating systems and hardware in a computer network environment. •2 years experience in a technical Service Desk support role. •Experience in large 1000+ user environments. •Excellent troubleshooting skills and experience with multiple diagnostic tools. •Strong communication (both written and verbal) and interpersonal skills. •Experience with automated software deployment products, Remote Control Software •Experience multi-tasking in a fast paced complex environment B.Preferred: •Experience with web enabled applications •Active Directory, Citrix, Unix, Linux and Mac, network experience •Microsoft Office Suite including Outlook - Exchange email, calendar and database knowledge •Biotech experience The Genomics Institute of the Novartis Research Foundation (GNF), located in the Torrey Pines area of San Diego, CA, is funded by the Novartis Research Foundation and dedicated to the development and application of new methods and techniques for genome-wide biological discovery and biomedical research. GNF provides a unique and challenging opportunity to combine exploratory biomedical research with pharmaceutical drug development in a highly interactive, multidisciplinary environment and state-of-the-art facilities. GNF offers excellent compensation and a great benefits package. Visit our website at www.gnf.org EOE Please submit your CV and any supporting documents to: Genomics Institute of the Novartis Research Foundation Job Code: KM508 10675 John Jay Hopkins Drive San Diego, CA 92121 Fax: 858/812-1670, or submit online to jobs@gnf.org (subject line must include KM508) ]]>

<![CDATA[If any of the following apply to you, please do not respond to this job posting. - you do not have reliable transportation - you call in sick consistently - you have any personal issues that affect your job - you have drug or alcohol related dependencies Local Networking Company looking for qualified Network Engineer to help support our Small and Medium Business Clients. Successful candidate must have been employed for at least 3 years at your previous job, should have 4 yrs + experience with Microsoft Applications such as Server, Small Business Server, Windows and Exchange as well have an excellent knowledge of troubleshooting, basic networking and firewalls. 2 year MCSE Required. Candidate must have own vehicle and strong verbal, written and customer service skills to handle field service calls, direct contact with clients and ability to input technical data into a help desk database. Candidate must be professional, highly motivated, able to work independently and have the ability to lift up to 50lbs. Work hours will be Monday through Friday, 8am to 5pm. Salary based on experience. Drug-free work environment. Employees are subject to substance abuse testing. For consideration, please fax resume to 858-272-4481. ]]>

<![CDATA[Company Overview: We are a small, family owned company which provides back office management for gas stations with convenience stores. Description: We are seeking a self-motivated individual to join our office to assist in technical support as well as training new clients in using our software. This person will provide excellent customer service and maintain positive relationships with our clients, ensuring that all issues get resolved in a timely manner. We are looking for an individual that can exercise patience while dealing with customers, and is willing to go the extra mile to help customers resolve their concerns. Being able to multi-task and manage/organize a myriad of issues is an absolute must. Other responsibilities will include: Receiving incoming calls pertaining to basic systems failures, troubleshooting various network concerns and following up on unresolved issues and ensuring that our issue tracker has the most up to date information. Ordering hardware and replacements for defective equipment and logging data into the customer database (CRM). Proactively contacting customer locations to inform them of missing data or other issues we may discover. Essential Qualities and Skills: Excellent verbal communication Problem solving skills Ability to function and multi-task in a fast-paced environment that requires constant decision making Understanding of computer hardware (Dell, Gateway, IBM, routers, switches, and hubs) Knowledge of software applications (Windows '95, '98, XP, Excel, Word, Access, PowerPoint and email) A high school diploma or equivalent is required with a minimum of 2 years experience in an office/technical environment.]]>

<![CDATA[Now Hiring! IT Help Desk Technician $14 / hour + full benefits + 3 weeks of paid advanced Helpdesk procedures / troubleshooting training Work in a call center environment, supporting software, hardware and network operations supporting a 400,000+ end-user Navy-Marine Corps (NMCI) Intranet. Your work will involve 1st level end-user support, network drive / printer mapping, Windows application support, network troubleshooting, PDA networking and Active Directory user administration. Your first 3 weeks will involve a training class where you will be paid while you learn advanced Helpdesk procedures and troubleshooting techniques. Here’s your chance to get specialized training, qualify for a Secret security clearance and work with a great company! • Strategic Data Systems (SDS) selected as one of the “best places to work” in San Diego for 4 consecutive years by the San Diego Business Journal. • Inc. Magazine lists SDS as one of the 500 fastest growing privately held businesses. • In business for 14+ years - a GSA Federal Contractor and a Microsoft Certified Partner. SDS Benefits -Blue Cross / Kaiser Medical - HMO/PPO - 80% of premiums paid -Dependent / Domestic Partner Medical Coverage Options -Dental / Vision - 80% of premiums paid -Life Insurance / AD&D $20,000 / Long Term Disability - 100% of premiums paid -Employee Assistance Program (EAP) - 100% of premiums paid -401K with 25% matching up to 4% of salary -Personal Time Off with a buy back option -Paid Holidays U.S. Citizenship and a background suitable to qualify for a DOD Secret security clearance are required. The Opportunity • Be trained to perform application, hardware, and network troubleshooting using Active Directory and Remedy software. • Support desktop software including Microsoft Office, remotely fix hardware connection problems and handle network connectivity issues. • Process Active Directory changes involving profile display corrections, account lockouts, password resets, enabling / disabling accounts, adding member groups, and adding / removing them from a Microsoft 2000 Exchange Server. • Handle email setups & troubleshooting and support Active Directory profile issues involving administrator rights for corrupted profiles, setting of permissions and the creation of user profiles. • Learn the IT processes and systems used by the Department of Defense working within a complex IT infrastructure offering you exposure to advanced IT skills. If you are ready to begin or expand your IT career, email your resume as a Microsoft Word attachment to recruiter@sdatasystems.com noting Helpdesk in the subject line. ]]>

<![CDATA[Applications Analyst Websense, Inc. (NASDAQ: WBSN) protects more than 42 million employees from external and internal computer security threats. Using a combination of preemptive ThreatSeeker™ malicious content identification and categorization technology and information leak prevention technology, Websense helps make computing safe and productive. Distributed through its global network of channel partners, Websense software helps organizations block malicious code, prevent the loss of confidential information and manage Internet and wireless access. For more information, visit www.websense.com. Job Summary: Responsible for the planning, deployment, and administration of custom and commercial-off-the-shelf applications including documentation, upgrades, long-range requirements, business continuity planning and operational guidelines. Propose and implement system enhancements that will improve the reliability and performance of the systems. Coordinate and collaborate with business users to resolve escalated support issues. Essential Functions: 1. Application Support and Administration: Ensures the performance, integrity and quality of application systems and software by maintaining, modifying and customizing the application environment and underlying components as necessary. Ensures the application is at current release and maintenance levels as allowable, installs supporting products, provides current and stable production and development environments. Maintains and administers application security per Corporate and Sarbanes Oxley Section 404 requirements. Evaluates and recommends application tools and new technologies. As appropriate, analyze, test, and implement future application systems supporting various business applications (including base standards, structure, documentation, long range requirements, and operational guidelines). Supports the company's Order Processing, Financial, Accounting, HR, Sales, Marketing, and Technical support applications. Responsible for all Enterprise applications including but not limited to: SalesForce.com, TIBCO, SunSystems, Infor Procurement, Softrax, Kronos, Equity Edge, ADP and more. 2. Performance Tuning and Monitoring: Monitors performance of all application systems. Tunes systems for optimum operation. Responsible for application-level performance management, resource management and capacity planning to ensure adequate system performance for all applications/users. Monitors system availability, identifies weaknesses in implementation, and develops remediation plans. 3. SQL Server Database: Must be familiar with the administration of Microsoft SQL Server 2000 and 2005, including system backup and recovery. Experienced in writing and executing SQL queries. 4. Policies and Procedures: Recommends, establishes and maintains written policies, FAQs and general user documentation for software and hardware operation and use. 5. Documentation: Ensures that all work-related policies and procedures are documented appropriately. 6. On Call Support: Available to participate in a 24/7/365 on-call rotation for application trouble-shooting, maintenance or upgrades during non-standard work hours. 7. Performance Skills: Performs analytical problem solving while troubleshooting system failures. Demonstrates excellent written and verbal communication methods. Demonstrates and communicates a positive, customer service attitude. Demonstrates flexibility and adaptability to changing priorities. Able to communicate complex technical information to a varied audience from end user to executive management. 8. Direction/ Supervision: Ability to work under minimal supervision and as a team player. Provides Development team with guidelines for proposed additions or changes to production environment. Requirements: * Bachelor’s degree (preferably in a technical discipline) or equivalent experience * 2+ years technical support experience with a variety of Enterprise applications, systems or software * 1+ year experience writing SQL queries * Strong troubleshooting and problem-solving skills (this is a MUST) * Desire and ability to learn to support a variety of different business applications * Excellent verbal and written communication skills * Ability to work well with users of varying levels of technical expertise * Demonstrated dependability in a highly dynamic environment Desired: * Hand-on experience with SalesForce.com, SunSystems or Softrax in a production environment * 3+ years Windows 2000/2003 Server * 2+ years of experience with SQL Server administration * LAN and hardware management experience To apply: To be considered for this position, please apply online at www.websense.com/careers. Websense offers a comprehensive compensation and benefits package which includes Medical / Dental / Vision Insurance Plan options, Flexible Spending Accounts, 401K Retirement Plan with Employer Match, Employee Stock Purchase Plan, Vacation, Sick and Holiday Paid Time Off, Tuition Reimbursement, a Commuter Program including Public Transit and Coaster Subsidy, Gym Discounts and more.]]>

<![CDATA[JOB DESCRIPTION: National Membership Organization seeks an Internal Support Technician / Web Maintenance for this small to medium sized company. RESPONSIBILITIES: * Performing internal support (including desktop PC support in a Windows environment, phone system and help desk support) * Computer system planning, purchasing and miscellaneous projects as directed by manager * Use excellent verbal and written customer service and communication skills to interact with a variety of personalities in a demanding fast-paced environment SPECIFIC TASKS: * Maintain records of hardware and software in all user computers, and update status of PCs to meet standards. * Participate in developing and enhancing standards. * Interface with vendors and create purchase orders to acquire new equipment as necessary. * Maintain database inventory of all computer assets in the company and the status of their systems. * Document solutions for users and maintain filing system. * Maintain database of all internal support requests and solutions. * Support staff internal issues including PC problems, user training, printers, etc. * Support PCs including installing software and troubleshooting computers, setting up network printing, and faxing. * Support MS Office & Outlook for users. * Support phone system, including set up/changing names on displays, helping with voicemail system modifications. * Support voicemail computer, including adding/reconfiguring mailboxes, backing up VM system. * Support employees and clients with e-mail configuration set-up and maintenance. * Manage the local and offsite back up systems. * Website maintenance includes uploading files, basic HTML, CSS creating and editing. REQUIREMENTS: * Knowledge of Windows 95/98/2000/XP/Vista, Office 97/2000/XP/2003/2007, and Internet connectivity * Knowledge of Windows Server OS, Active Directory, Cisco VPN, Remote Desktop, MS Access database and SQL a PLUS * Excellent written and verbal customer service, organizational, communication and follow-up skills * Ability to work independently * Flexible schedule; some maintenance must be performed after normal business hours * Ability to solve problems and come up with original solutions DESIRABLE, BUT NOT NECESSARY: * Experience with HTML, CSS * Experience with programming and database administration (C#, ASP.NET 2.0, SQL Server 2000) SALARY: * $30,000-$36,000, based on experience TO APPLY: Send Email to sd.tech.jobs@gmail.com. Attach your Resume in Text, RTF or Word format. Include the following information: * Your Name, Address, email and contact information, including when you can be reached. We can call early in the morning or after hours if necessary. * Your resume, including all relevant experience ]]>

<![CDATA[San Diego based software development company is seeking an IT Support Technician. This is a great opportunity for an enthusiastic, “hands on” individual who knows how to get things done. IT Support Technician (Internal) Under general supervision, provide software, hardware, telephony and network problem resolution to all employees by performing question/problem diagnosis and guiding them through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network printer, wireless and email problems; assist senior IT staff members; conduct PC hardware and software inventory and ordering; understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population; and perform related work as required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential functions may include, but are not limited to: • Procuring and building laptops for new employees (MAC and PC) • Problem management relating to Laptops • Cell phone and data card procurement, configuration and troubleshooting • IP phone support and system maintenance • Facilities management • Email setup, training and support (MS Exchange experience) • Setting up processes for Internal Incident Management Consider coming to work for a young aggressive company that is seeking a talented individual who can provide internal IT expertise and direction for a world-class software company. We are seeking an experienced person who wants to make a difference, is self motivated and has the desire and aptitude to grow with us. Utilize your experience to help ensure that we have the right tools and technologies in place, always available and on the leading edge of the industry. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and abilities required. • Wireless networking • Shoretel VOIP Telephone Configuration and Deployment • MS Exchange configuration and maintenance • Experience with Microsoft Windows and MAC OS. • MySQL • Experience logging incidents in a Help Desk System • Active Directory • Proficiency in the set-up and installation of Microsoft Office applications. • Ability to prioritize and meet deadlines consistently • Ability to maintain and secure sensitive/confidential information • Demonstrated ability to handle multiple projects and assignments with attention to detail ]]>

<![CDATA[Our client is looking for both a Help Desk candidate and a Desktop Support candidate in the Torrey Pines area. This person must: -Be professional and dependable -Be a go-getter with great communication skills Please send me your resume if you feel you would be a good fit. QUALIFICATIONS: Essential: • Prefer individual with an undergraduate degree in Computer Science, Information Systems or Business or significant related work experience and enthusiasm can be used as a substitute. • Microsoft, CompTIA, HDI certifications. • Printer maintenance and repair skills. • 1+ years experience in a technical end user support field in a corporate environment. • 1+ years experience with the configuration and troubleshooting of desktop operating systems and hardware in a computer network environment. • 1+ years experience in a technical Service Desk support role. • Experience in large user environments. • Excellent troubleshooting skills and experience with multiple diagnostic tools. • Strong communication (both written and verbal) and interpersonal skills. • Experience with automated software deployment products, Remote Control Software • Experience multi-tasking in a fast paced complex environment Preferred: • Experience with web enabled applications • Active Directory, Citrix, Unix, Linux and Mac, network experience • Microsoft Office Suite including Outlook - Exchange email, calendar and database knowledge • Biotech experience ]]>

<![CDATA[Bench Tech needed for large Electronics distribution company in Oceanside. Candidates must possess 1 year exp. with: trouble-shooting; diagnosing; minor repair; good knowledge of hard and software. This is a full-time position with great benefits.]]>

<![CDATA[The Application Support Manager provides daily supervision of the Application Support team. Daily activities revolve around maintaining departmental goals and objectives. The Application Support Manager’s priorities are based upon the delivery of top quality support and services. This person works closely with Client Services management to proactively implement support solutions to maximize revenue and minimize costs while maintaining high customer satisfaction. The Application Support Manager reports to the Director of Client Services. Essential Duties and Responsibilities • Support and Managerial: o Superior customer service skills and the ability to clearly and proactively communicate with all levels of a customer’s organization. o Analyze customer call data and proactively implement solutions that reduce incidents per customer. o Monitor and work with team members to improve departmental benchmarks and service levels. o Assess general abilities of team members and recommend training solutions to enhance and strengthen those abilities. o Create individualized career paths for support personnel and review monthly/quarterly. o Coordinate departmental project/staffing schedules. o Maintain departmental policies and procedures. o Assists with the hiring of new employees and coordinates training activities. o Assist in the development of internal training classes and materials; schedule internal training classes. o Implement ways to lower call volume and improve support processes. o Establish project plans including costs, budgets and schedules and the execution of the assignment. o Coordinate the dissemination of support information to R&D and Marketing. o Direct daily supervision responsibility of application support team members. o Responsible for input on employee disciplinary, promotion and pay issues. • Corporate Relations: o Represents the company to customers o Interacts with Development, QA, Coding, Project Management, Account Management, Finance, Sales and other to obtain resolution to:  Promote interdepartmental and corporate productivity.  Timely resolution of customer issues and maintains the highest possible customer retention. Competencies • Visionary Leadership: o Demonstrates passionate commitment to exceed strategic goals. o Effectively influences actions and opinions of others. o Inspires respect and trust of employees, colleagues and shareholders. o Motivates staff by providing appropriate direction, delegation and recognition. o Improves processes, products and services. o Measures self against standard of excellence. • Ethics: o Is honest at all times; upholds organizational values; works with integrity; treats people with respect; inspires the trust of others. • Innovation: o Develops innovative approaches and ideas; displays original thinking and creativity. • Professionalism: o Accepts responsibility for own actions; reacts well under pressure; approaches other in a tactful manner. • Teamwork: o Exhibits objectivity and openness to others’ views; gives and welcomes constructive feedback; contributes to building a positive team environment. Qualifications • Education: o Bachelor's Degree in Computer Science or related field or six years related experience in the technology field; or equivalent combination of education and experience. • Work Experience: o At least six years previous experience in a call center providing Application Support to external customers. o At least two years Application Support Supervision experience. • Application Knowledge of: o Experience supporting a Medical Billing, Radiology Information or Health Information System preferred. o General knowledge of service and support tools such as ACD, email routing, and CRM tools (TechExcel). o Experience supporting a Web Based application a plus. o Crystal or Microsoft Reporting Services experience a plus. o SQL query writing skills a plus • Other Skills / Experience: o Excellent problem solver with the ability to “think on his/her feet” in pressure situations. o Ability to analyze and interpret support metrics and KPI’s and take appropriate actions to enhance. o Experience in the healthcare marketplace a plus o Good oral and written communication skills. ]]>

<![CDATA[Affordable Printer Care, a San Diego laser printer repair company, is currently accepting applications for a full-time laser and inkjet printer technician. We are a growing company who has been in the laser printer service since 1993. We are looking for an individual with at least one-year experience in repairing printers (laser, inkjet and multifunction units). The qualified individual will be responsible for the initial trouble-shooting and analysis of problems encountered; perform routine maintenance of equipment, as well as major and minor repairs on-site. Required attitude/skills/experience: must be friendly, outgoing, enthusiastic hard worker, punctual, and take pride in work; possess excellent customer service/communication skills; ability to see, handle and work on small parts/components; ability to regularly lift/move up to 25 lbs., occasionally lift/move to 50 lbs. Must also have valid CA drivers license and clean MVR Printout. We are located in the Miramar area of San Diego. Our compensation and benefits are competitive. Please send resume to jzampa@affordableprintercare.com or fax (858) 547-6866. ]]>

<![CDATA[Company Overview: NTN Buzztime is an interactive entertainment media company that designs and delivers fun games and compelling social content to about 4,000 bars and restaurants through their on-site TVS. Our live games and events excite their customers to play for fun and to compete against other players locally and nationally, and to achieve rankings and prizes. We also entertain players via mobile, cable, satellite, and the Internet. Come join the team! Are you the type of person that naturally goes out of your way to help people, and your middle name is "computer whiz"?! Would you like to work for a company that is fun and innovative with an exciting product you can promote? Then we are the company for you, and we have the perfect position! Join the revolution, and help NTN Buzztime change the way people connect. Description : We are seeking a self-motivated individual to join our Network Call Center as a Technical Support Representative. This representative will fill a vital role in our call center by providing superior customer service and maintaining positive relationships with NTN's field staff, customers, and service subcontractors. We are looking for an individual that can exercise patience while dealing with customers, and is willing to go the extra mile to help customers resolve their concerns. Other responsibilities will include:<ul><li>Receiving incoming calls pertaining to basic systems failures</li><li>Troubleshooting various network concerns and following up on unresolved issues.</li><li>Ordering replacements for defective equipment and logging data into the customer database.</li><li>Proactively contacting customer locations to inform them of identified difficulties with the NTN systems.</ul></li> Essential Qualities and Skills:<ul><li>Excellent verbal communication</li><li>Problem solving skills</li><li>Ability to function in a fast-paced environment that requires constant decision making</li><li>Understanding of computer hardware (Dell, Gateway, IBM, routers, switches, and hubs)</li><li>Knowledge of software applications (Windows '95, '98, XP, Excel, Word and email)<li></li>A high school diploma or equivalent is required with a minimum of 2 years experience in a call center environment.</ul></li>Benefits We offer comprehensive compensation with medical, dental, vision and retirement. <center>If you would like to join our team, submit your resume along with cover letter and salary requirements to jobs@buzztime.com. Please include job code N112 in your correspondence. NTN Buzztime is an Equal Opportunity Employer (EOE).</center>]]>

<![CDATA[For 4-5 hours per day M-F working within the IT Department, provides PC and Macintosh Desktop support for all hardware and software related work requests. Only candidates with IT help desk experience for PC's and Macintosh will be considered. NAMM, as a professional service organization, requires a qualified individual with highly developed customer service skills and interpersonal skills. Responsibilities: # First point of contact for IT Department to provide Level 1 Help Desk-Desktop Support to users as needed for company software and systems. # Provide phone support for remote client connections to company WAN via VPN, Dial-up, Terminal Server, Remote Access Server. # Document work requests and resolution information using tracking system (Numara Track-It!). #Perform desk-side training for employees on best use of desktop tools and programs. # Maintain, build, and set up NAMM PC's and Macintosh computer systems. # Troubleshoot LAN connectivity issues. # Manage IT assets for software licensing and hardware inventory using tracking database (Numara Track-It!). # Assist in the creation of IT Governance procedures on Help Desk and Desktop Support activities. # Other duties, not specifically listed may be assigned at the discretion of NAMM management. Education/Certification: One to two years related experience and/or equivalent combination of education and experience. Experience Required: Only candidates with IT help desk experience for PC's and Macintosh need apply. Standard business office practices and protocols of a business environment. Hardware Skills: PC and Macintosh Desktop and Laptop systems running Windows XP and OSX Software Skills: # Working knowledge of Microsoft Office for PC and Macintosh including Word, Excel, PowerPoint, Outlook and Entourage # Working knowledge of Adobe Creative Suite, MS Project, Visio and Active Directory a plus. Excellent benefits package including 401(k) EOE]]>

<![CDATA[The primary responsibility of this position is desktop support. Implements, supports and maintains computer hardware and software as well as network and supporting network equipment. On a rotating basis will be required to be on-call. In addition, this position supports the primary backup operator for system backups, and restores. Implements, supports and maintains MS SQL and Exchange and telephony systems. MINIMUM QUALIFICATIONS • 2-4 years on-the-job experience of troubleshooting computers and networks. • 2-year degree in a related field or 2000 MCSE (or higher) certificate or will consider technical school in computer related discipline. • Excellent verbal and written communication skills. • Ability to work in a fast pasted environment with minimal supervision. Preferred Qualifications: • Technical expertise in Windows 2000/2003. • Exchange 2003, Windows XP, Office 2003. • Experience in troubleshooting networks. • Previous company experience with Active Directory and Group Policy. ]]>

<![CDATA[EDUCATION EOE SDSU Instructional Support Technician II $3,698-$5,283/mo. Provide instructional assistance to Graduate School of Public Health (GSPH) faculty. For full description & to apply for job #1543: <a href="http://bfa.sdsu.edu/ps/employ/staffpositions/staffjobs.htm" rel="nofollow">http://bfa.sdsu.edu/ps/employ/staffpositions/staffjobs.htm</a>]]>

<![CDATA[If you were the kind of kid who took things apart just to put them back together (correctly), read on. You're our kind of Genius. Know it all? <ul> <li>Technical guru status required. <li>Mac certification preferred but not required. <li>Technical training + retail experience is preferred. </ul> Take a seat at the bar. As a Genius, you will: <ul> <li>Provide frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training. <li>Repair Apple hardware and software products. <li>Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. <li>Review all hardware product returns and re-qualify product for resale. <li>Provide technical support for in-house systems. <li>Research order and repair status for customers. <li>Review warranty claims. <li>Provide ongoing technology coaching to sales associates. <li>Maintain an organized and efficient repair workplace. </ul> The ideal opportunity to use what you know: A job at the Apple Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people's lives with your technical know-how. To delight. Impress. Engage. Inspire. Are you ready to join the retail revolution? <a href="http://www.apple.com/jobs/retail/" rel="nofollow">Apply Now</a>.]]>

<![CDATA[If you were the kind of kid who took things apart just to put them back together (correctly), read on. You're our kind of Genius. Know it all? <ul> <li>Technical guru status required. <li>Mac certification preferred but not required. <li>Technical training + retail experience is preferred. </ul> Take a seat at the bar. As a Genius, you will: <ul> <li>Provide frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis and basic customer product training. <li>Repair Apple hardware and software products. <li>Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. <li>Review all hardware product returns and re-qualify product for resale. <li>Provide technical support for in-house systems. <li>Research order and repair status for customers. <li>Review warranty claims. <li>Provide ongoing technology coaching to sales associates. <li>Maintain an organized and efficient repair workplace. </ul> The ideal opportunity to use what you know: A job at the Apple Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people's lives with your technical know-how. To delight. Impress. Engage. Inspire. Are you ready to join the retail revolution? <a href="http://www.apple.com/jobs/retail/" rel="nofollow">Apply Now</a>.]]>

<![CDATA[Under general supervision, provide software, hardware, and network problem resolution to all end-users by performing question/problem diagnosis and guiding them through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network printer problems; assist senior IT staff members; pass complex end-user problems on to senior IT staff members; conduct PC hardware and software inventory; understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population; and perform related work as required. QUALIFICATIONS: Requires one year of college level course work in computers or MCP (Microsoft Certified Professional) AND one year providing end-user support for current PC and application software (i.e., installing, upgrading, troubleshooting, and repairing PC’s in a network environment). ]]>

<![CDATA[CariNet, a global leader in the dedicated server market is looking for support technicians for our growing Hosting Operations. Our technical support staffers are experts in Linux, Windows, server hardware issues, and internet functionality. If you have some basic networking skills and are interested in becoming a master, we offer fantastic career opportunity. We have weekly onsite technical training and we’ll pay for successful technical certifications. Our rapid growth translates to ample opportunity for professional advancement. Desired skills: Basic troubleshooting abilities! Troubleshooting in tcp/ip, windows networking, linux, and or unix are all good, but what we’re really looking for is the ABILITY to troubleshoot. MS Windows skills: - Basic troubleshooting, command line, tcp/ip stack use, dns and dhcp issue resolution / experience. MCP or MCSE/A a plus. Linux skills: - Basic system operation, TAR use, permissions, tcp/ip, smtp, SUSE and or Redhat. "A Plus" General skills: - SMTP, TCP-IP, OSI / DARPA modeling, Internet Security, Hardware skills. Communication: - Willingness to excel. - Willingness to work hard. - Fluent in spoken and written English. - Able to read and comprehend technical documentation. Other Requirements: - Schedule: You MUST be able to work nights and on weekends. - Must be able to legally work in the US. Additional consideration given for these skills: - Spanish speakers. - Certifications (MCSE, MCSA, CCNA, A+, CCNP). - Outstanding previous customer service experience. Compensation: Beginning hourly rate is $11/HR for 30 days.Guaranteed 15$/HR Within 6 months. Additional advancement available after 6 months based on performance.]]>

<![CDATA[Looking for an on call IT support person for an office in Del Mar. Please email your resume along with rate sheet.]]>

<![CDATA[ TCMP is a national management company that is committed to the delivery of high-quality health care services. Serving the needs of both government and corporate clients nationwide, TCMP is actively recruiting for healthcare professionals. Our Team of proven professionals has the knowledge, expertise, and support systems to solve complex health care delivery challenges. We employ in excess of 300 physicians, nurses, and ancillary health care workers, who serve our clients throughout the U.S. and internationally. We currently have an exciting opportunity for: Medical Laboratory Technician to support the Naval Hospital, Camp Pendleton CA. This position requires: * Associates Degree in a related field (e.g., biology, chemistry) from a community or junior college or a certificate from a hospital, vocational or technical school accredited in clinical laboratory science by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS), the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or the Accrediting Bureau of Health Education Schools ( ABHES). * Possess current certification and registration as a Medical Laboratory Technician by the American Society of Clinical Pathologists (MLT-ASCP). * Certification as Medical Laboratory Technician by the American Society of Pathologists, Health and Human Services or American Medical Certification, or hold state licensure as a Medical Laboratory Technician from any one of the 50 states, the District of Columbia, the Commonwealth of Puerto Rico, Guam or the US Virgin Islands and maintenance of the same. Certification from an Armed Forces (DOD) program is also acceptable. The health care worker is responsible for complying with all licensing regulations. With our focused healthcare delivery system, we have what we believe to be a first class employment opportunity that will provideyou with a lifestyle you can enjoy. In exchange for you dedication and expertise, we are proud to offer you a team environment and competitive salaries. If you are a healthcare professional who takes pride in your work and wants to be appreciated for you efforts, apply today. EOE M/F/D/V To Apply for this position, please <a href="http://tcmp.contacthr.com/10805966" rel="nofollow">CLICK HERE</a> ]]>

<![CDATA[Position Overview We have openings for Field Technicians in the greater Los Angeles area to perform testing on cellular phone sites. Earn up to $30 per hour depending on experience contract or salary position. Responsibilities include coordinating schedules for site visits; perform EMF testing procedures as defined by accurately conducting site measurements, taking and organizing site photos and install/remove signs. Candidates must be able to work independently and travel up to 100% of the time. Candidate will provide his or her own transportation and must hold a valid driver’s license & proof of insurance. We will pay for your travel & gas expenses. Essential Job Functions • Responsible for schedules, logistics and coordination of site visits with various contacts • Perform field EMF testing on cell phone sites by accurately follow testing procedures • Document detail site measurements • Take site photos and organize them accurately • Install and/or remove small signs • Able to climb ladders on various rooftops when necessary • Working knowledge of Windows XP/Vista & MS Office Requirements • Must hold valid driver’s license • Must have vehicle & proof of insurance • Must have excellent communication skills • Excellent interpersonal and documentations skill If you think you have what it takes to be part of the team, please send in your resume now. We are actively interviewing. ]]>

<![CDATA[The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company’s application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle. Application Specialist, Major Accounts Major Account, Application Specialists are responsible for meeting the Major Account clients' needs after their online products have been successfully implemented. As the voice of the company, Major Account, Application Specialists must be excellent communicators via both phone and email in order to exceed our clients' expectations for service. Job Duties: * Handle incoming calls and email support requests from all clients * Troubleshoot technical problems and answer general support questions for our various products * Educate and explain features and functionality to clients via phone and email * Provide feedback to the development team on issues relating to the system * Log all communications and essential information into an internal database on a daily basis * Work with integration consultants and sales reps as needed to ensure clients’ needs are met * Take on additional special projects as needed Skills and Experience: * Ability to develop professional relationships and provide support via phone based and email based communication in a professional, polite and articulate manner * Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment * Technical Orientation and the ability to quickly learn new technology * Proficient in Microsoft Office * Strong attention to detail * Good problem solving skills with the ability to think creatively * Must be team oriented with the ability to work independently Qualities: * Dedicated * Patient * Excellent Communicator * Quick Learner * Responsible * Ambitious Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply here: <a href="http://recruit.trovix.com/jobhostmaster/jobhost/ApplyToJobPostResumeExt.do?action=applyToJobExt&context=activenetwork&jobCode=1219&jobTitle=Application+Specialist%2C+Major+Accounts&jobSource=0" rel="nofollow">http://recruit.trovix.com/jobhostmaster/jobhost/ApplyToJobPostResumeExt.do?action=applyToJobExt&context=activenetwork&jobCode=1219&jobTitle=Application+Specialist%2C+Major+Accounts&jobSource=0</a> Be sure to include salary history in your cover letter. EEO/AAP]]>

<![CDATA[JOB #: 08050601-SDIT JOB DESCRIPTION: Candidate will provide technical support via phone and in person Job Duties: • Provide technical support on a variety issues in response to requests from all end-users. Issues will include LAN password resets, e-mail, PC configurations, hardware and software issues and minor network issues. • Will document, track and monitor all requests. ***PLEASE SEND RESUME AS A WORD ATTACHMENT!*** JOB REQUIREMENTS: • Two years experience in computer technology or a related field • Excellent organization skills • Excellent listening, interpersonal and observation skills • Ability to adapt to changing environment in the areas of technology • A+ Certification *** FOR OTHER OPPORTUNITIES AND TO REGISTER WITH TRISTAFF, PLEASE VISIT OUR WEBSITE AT www.tristaff.com*** ]]>

<![CDATA[We are currently looking for a Helpdesk Technicians to work on various clients remotely throughout the San Diego and surrounding areas. Responsibilities associated with this position include phone and online technical support, workflow, remote administration, scheduling, and customer management. The person for this position needs to be highly organized and extremely detailed oriented. Key responsibilities: -Providing technical (Level I) phone/help desk support for current clients -Using remote assistance tools to troubleshoot end user technical problems -Scheduling of engineering staff -Maintaining customer relationships -Performing customer surveys and follow-ups -Time and Project Management -Proficient in Microsoft Technologies -Working knowledge of Microsoft Office 2000/XP/2003 -Basic desktop troubleshooting (Windows 98-XP Mac a plus) Education: Associates Degree and 1+ year experience desired. Required Skills: Must have working knowledge of PC operating systems (Microsoft Windows NT /2000/03/07/XP) in a networked environment. Requires experience with Microsoft Office applications sufficient to provide basic troubleshooting and/or effectively communicate problems to other members of the Information Systems team. Must be able to communicate ideas and results effectively in both oral and written form. Must be able to effectively operate in a team environment and provide direct interface with customers. Desired Skills: Microsoft Certified Professional (MCP) or higher. 1+ years of prior experience of PC Desktop Support. Good understanding of Windows NT/2000/XP. Experience troubleshooting printers and working in a Microsoft Windows 95/98, Microsoft Windows NT / 2000/03/08, Office 2000/03/07, Ghost, SBS environment. ]]>

<![CDATA[Title: NOC Technician Reposrt to: NOC Supervisor Location: San Diego, CA Summary Monitors critical network elements and applications using various network monitoring systems in the 7X24X365 Network Operations Center (NOC). Responsible for providing surveillance of Provide-Commerce’s systems and following procedures to validate, troubleshoot and escalate issues. Assign trouble tickets and manage trouble ticket queues. Perform regular system maintenance. Will be asked to complete a variety of assigned tasks. Status • Full Time (40 hours per week) Responsibilities Include • Engage in proactive and reactive network/systems monitoring • Upon receipt of network trouble conditions, follows procedures to validate and classify impact, perform basic troubleshooting and notify appropriate personnel • Enters new trouble tickets, assigns existing tickets and keep users informed of status • Performs research and documentation to improve service levels • Generate reports stating network status • Performs proactive health checks as part of normal surveillance • Execute routine maintenance activities, such as tape backups and printer maintenance • Maintain awareness of network activities, upgrades, and maintenance affecting the network. • Able to smoothly transfer information at the end of each shift with other NOC staff about any outstanding issues and tasks • Works to ensure that procedures are documented and understood • Provide basic Help Desk support to Distribution Centers and Call Centers nation wide. • Keep NOC organized and well maintained • Attend mandatory bi-weekly NOC meetings (Every other Thursday from 3 PM to 5:30 PM) • Help other departments with projects as time permits • And any other duties which may be assigned from time to time Qualifications • Must be comfortable with Windows Server Operating Systems • Must have basic TCP/IP networking concepts • Familiar with switch, router, and firewall functionality • Knowledge of monitoring systems and concepts • Familiarization with trouble ticket systems • Must be able to learn new systems quickly and have strong troubleshooting skills • Fundamental Microsoft Word and Excel skills • Cisco and/or Microsoft certifications a plus • Usage of monitoring systems and/or previous work in a NOC or helpdesk environment a plus Expectations/Soft Responsibilities • Must be a self-starter and be able to use own judgment/initiative to undertake activities with minimal supervision • Must have excellent written and verbal communications skills. • Excellent interpersonal and professional interaction skills • Ability to work independently and part of a goal oriented team • Detail oriented and able to follow procedures • Takes ownership of tasks • Analytical thinker ]]>

<![CDATA[Technology Company is searching for an experienced PC Support Specialist. Duties: - Provide Desktop PC operating system and application support via phone to end user - Ensure customer satisfaction by responding to service requests in a timely, accurate, helpful, and professional manner - Provide basic end-user training via phone - Dispatch field engineer support and escalation to issues that are unable to be remotely corrected You must be proficient with Microsoft Office Suite and other productivity software, Microsoft Windows operating systems (XP, Server 2000/2003), and Antivirus software (AVG, Trend, etc). Please submit your resume as a Word attachment for immediate consideration. This is a temp to hire position. ]]>

<![CDATA[Trango Broadband Wireless is looking for a technically savvy individual with wireless networking and installation experience. We specialize in wireless data solutions and need individuals to support our customer base. PURPOSE To support the sales organization and prospective customer base in all technical matters regarding pre- and post-sales of licensed and unlicensed fixed wireless (microwave) equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES • Assist customers in determining the appropriate fixed wireless gear for their application. • Provide customers with an overview of features and benefits of Trango’s complete line of equipment. • Support the qualification of leads and prospects through technical evaluation of opportunities. • Provide input and assist in the completion of RFPs. • Conduct sales calls and track sales activities. • Prepare sales quotations, proposals, and provide information regarding the terms of sales and delivery dates. • Provide on-site pre- and post-sales support and training for customers. • Assist regional account managers & sales director in identifying opportunities in fixed wireless applications. • Conduct training seminars and webinars for customers. • Attend and assist trade show exhibitions. • Follow up on all leads generated from advertisements, website, and trade shows. REQUIREMENTS and/or REQUIRED SKILLS • Vocational Technical Degree (BS degree in EE, CS or related IT field preferred) or equivalent • Minimum 3 years experience in Microwave, Fixed Wireless, and network (IP) product sales activities • Effective Communicator: This position requires strong phone and email communication skills and understanding of multiple operating systems. • Hardware Expert: The position requires a good understanding of networked communications devices such as routers, firewalls, CSU/DSU, bridges, multiplexers, servers and switches. • Networking: The position requires strong knowledge of IP backbone architecture, IP subnet addressing, basic network designs, • RF: The position requires an understanding of basic RF principles in both unlicensed and licensed spectrum including: propagation, reflection, rain rate and attenuation. • Must have excellent working knowledge of Microsoft Office Suite. ]]>

<![CDATA[Trango Broadband Wireless is looking for a technical support sales representative to handle advanced networking and RF information for wireless data solutions, especially wireless internet applications. PURPOSE To support the sales organization and prospective customer base in all technical matters regarding pre- and post-sales of licensed and unlicensed fixed wireless (microwave) equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES • Assist customers in determining the appropriate fixed wireless gear for their application. • Provide customers with an overview of features and benefits of Trango’s complete line of equipment. • Support the qualification of leads and prospects through technical evaluation of opportunities. • Provide input and assist in the completion of RFPs. • Conduct sales calls and track sales activities. • Prepare sales quotations, proposals, and provide information regarding the terms of sales and delivery dates. • Provide on-site pre- and post-sales support and training for customers. • Assist regional account managers & sales director in identifying opportunities in fixed wireless applications. • Conduct training seminars and webinars for customers. • Attend and assist trade show exhibitions. • Follow up on all leads generated from advertisements, website, and trade shows. REQUIREMENTS and/or REQUIRED SKILLS • Vocational Technical Degree (BS degree in EE, CS or related IT field preferred) or equivalent • Minimum 3 years experience in Microwave, Fixed Wireless, and network (IP) product sales activities • Effective Communicator: This position requires strong phone and email communication skills and understanding of multiple operating systems. • Hardware Expert: The position requires a good understanding of networked communications devices such as routers, firewalls, CSU/DSU, bridges, multiplexers, servers and switches. • Networking: The position requires strong knowledge of IP backbone architecture, IP subnet addressing, basic network designs, • RF: The position requires an understanding of basic RF principles in both unlicensed and licensed spectrum including: propagation, reflection, rain rate and attenuation. • Must have excellent working knowledge of Microsoft Office Suite. ]]>

<![CDATA[Project Manager - Web experience Project manager with 2-5 years of experience needed for excellent company in Del Mar, CA. Your duties will include telephone support, managing deadlines, assigning projects and other duties may be assigned. Some database experience is needed with knowledge of the Linux operating system. Experience with Web Applications is a plus. Proven ability to multi-task and keep more than one project on track is needed. Please email your resume to maria@ifxonline.com or fax 858-724-1043]]>

<![CDATA[Sports fan? Gamer? You’d be crazy not to join our band of IT wizards! With your IT skills, you can work pretty much anywhere you choose. So how about a fun, high-energy environment filled with fellow sports nuts and rabid gamers? You’ll find all that–plus a lot, lot more–with Upper Deck! It’s a new century, friends. Yes, we’ve long been famous as the leader in trading cards, but now we’re a true global force in high-quality sports and entertainment merchandise (such as the phenomenal Yu-Gi-Oh! Trading Card Game), as well as authenticated collectibles. IT helps lead the way. Driving Upper Deck’s worldwide growth are innovations in IT and online technologies, from e-commerce to social gaming and networking. That’s why we’ve created a wide range of excellent opportunities for IT people like you who relish the chance to shake things up and forge new directions. Check the following then contact us ASAP! Please submit your resume at www.upperdeck.com/hr SUMMARY Responsible for first-level hardware and software support. Provides primary telephone support and at-location support as needed to the end-user community. Creates and manages trouble call tickets; prepares daily problem reports, and supports hire and termination activities. Assist users to be more productive through effective support, communication, software utilization and technology. Assists in daily operations including, but not limited to, telephone support, diagnosing problems, and completi