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<![CDATA[Business Intelligence 101 is a four year old Internet software reseller based in Livermore, CA. Our company represents multiple software vendors in the network and e-mail management space. Our company currently has over 400 customers and we are looking to bring on a Cal student to assist with customer support calls and take on a number of I.T. related projects. Optimal candidate would be an I.T. Savoy individual who is interested in learning about the email/messaging industry and is interested in a career in software consulting, marketing and/or sales. Successful candidate will be excited about working in an unstructured entrepreneurial setting. Position Responsibilities •With guidance, provide technical support customers who are having issues and/or questions about implement e-mail marketing campaigns to existing customer database as new products announcements are released. •With guidance, review, measure, and maintain existing marketing campaigns such as banner adds and Google key word sponsorships. •With guidance, maintain and update e-mail auto-responders to automate our customer evaluation process. •With assistance, document, maintain and potentialy upgrade company network. Please explore and review the company’s website at www.bi101.com and respond with why you might be the ideal candidate for the position. ]]>

<![CDATA[Hello, I have the following 3+ month contract position in Pleasanton CA. The role pays $20 to $23 an hour based on Experience. Requires a background and drug test. Please forward updated resume and call me early Monday morning Eastern Standard Time. General Summary: Supports the Corporate Business community and labs providing first level dispatch, application/operating system support, and consultation for all IS desktop and lab server needs. Receives, assesses, troubleshoots, and resolves support requests. Duties also include supporting the internal Voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, hardware and software (routers, switches, hubs, etc.) troubleshooting is required. May be called upon to work on special projects external to workload. May be asked to perform other duties as required. Principal Duties and Responsibilities: • Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows client/server (2000, XP, 2003, etc.) and/or Unix client/server (Linux, Solaris, AIX, etc.) Operating Systems in both desktop and lab environments. • Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments. Working knowledge of Microsoft Exchange, perform duties as an Exchange Administrator. • Working knowledge of networking (wired and wireless), protocols (TCP/IP and sub netting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.) • Working knowledge of Voice/Telecom systems (experience with NEC and/or Nortel preferred), Octel Voice Messaging system and deploy new phone and voice mail extensions • With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments • Communicate highly technical information to both technical and non-technical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment. • Working knowledge of Call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution Skills: • Knowledge of Unix, Windows NT/2000/XP, Internet Security, Oracle ERP. • Knowledge with appropriate networks, products and protocols. • Strong working knowledge of Microsoft Office products. • Troubleshooting skills. • Sense of urgency. • Ability to work in a high-pressure environment. • Customer Service skill. Thanks, Randy 508-658-7313 ]]>

<![CDATA[ ET Water Systems, Inc. is an exciting start–up company based in Marin County, California, that will have a significant impact on the preservation and protection of our nation's water resources. The company received The Wall Street Journal’s Technology Innovation Award in October 2006 and recently won The San Francisco Business Times’ Green Product Award in May 2008, among other accolades. The company’s water management system substantially reduces irrigation water use and eliminates toxic runoff the results from over watering. ET Water seeks a highly motivated individual to manage the company’s fulfillment and inventory operations. This position reports to the Customer Support Manager. POSITION RESPONSIBILITIES: The Fulfillment Manager will be responsible for managing the company’s fulfillment operations and inventory processes. The successful candidate will also perform troubleshooting tasks in the field and assist with general customer support functions as necessary. The ideal candidate has strong technical problem-solving skills, a polished and professional demeanor, an organized and focused approach to work tasks, and a track record of showing initiative in his/her work. Fulfillment Operations: - Receive and prioritize incoming sales order forms and purchase orders - Perform quality control testing procedures - Prepare products for shipment, including the addition/removal of components as needed - Manage fulfillment tracking system - Report fulfillment / shipping status to management - Coordinate with shipping vendors and contractors - Package, ship and track orders Inventory Management: - Manage and monitor count and location of finished product and components - Order parts as needed to avoid out-of-stock scenarios - Document inventory status at regular intervals and on demand - Coordinate flow of inventory in and out of storage facilities MINIMUM QUALIFICATIONS: - 2-4 years demonstrated fulfillment/inventory experience in a technology-based enterprise. - An understanding of electricity fundamentals as well as basic computer science and telecommunications. - Demonstrated time management and organizational skills - Must be a quick study, be a self-starter, and possess a “can do” attitude. - Must be willing to assist in all functional areas if needed. - Excellent computer skills and facility with business and Internet software, including Microsoft Office and Internet Explorer. Ability to learn, with little or no guidance, new computer programs and online applications. - Willingness to travel to customer locations in California and/or the Western states. - Excellent communication skills, both written and verbal. - 4-year undergraduate degree. - An interest in water conservation and environmental stewardship. DESIRED (BUT NOT REQUIRED) QUALIFICATIONS: - Undergraduate coursework and/or degree in electricity science, computer science, telecommunications, electronics, and/or electrical engineering. - Work experience in the irrigation industry or a landscaping-related field. - Knowledge of commercial & residential landscape management practices. Interested candidates should reply with their resume, cover letter and salary requirements to the link Craigslist provides. Please put “FM” in the subject line. Any submissions received without a cover letter will not be considered. May 2008 ]]>

<![CDATA[About Us: TransFair USA, a four-time winner of Fast Company Magazine's Social Capitalist award, is an entrepreneurial non-profit organization that is the only 3rd party certifier of Fair Trade products in the U.S. We currently certify nine product categories – coffee, cocoa, tea, rice, sugar, fresh fruit, honey, vanilla and flowers. Our unique market-based model links 1.4 million farming families in the developing world to more than 700 companies in the US to bring more benefit to farmers and the best products to U.S. consumers. TransFair is a fast-paced, dynamic environment driven by a passion for doing good in the world by harnessing the power of markets and corporate partnerships. About the Team: TransFair’s Information Technology (IT) department is a new department and is comprised of the Director, a Network Administrator, Salesforce Project Manager, and outsourced service providers and consultants. The team supports roughly 60 in-house and 4-10 remote users worldwide. TransFair utilizes Salesforce as it CRM tool. TransFair also relies on a proprietary database to monitor and track Fair Trade Certified product suppliers. About the Job: TransFair USA is looking for an organized and self motivated network administrator to join their IT Department. This position is ideal for someone who wants to stay on top of technology and use technical and interpersonal skills to support a socially conscious organization that is endeavoring to change the way the world does business. In this role, your primary responsibility would be the maintenance & support of the desktop computing (Desktops, laptops, hardware, OS, and software, printers, mobile devices using Palm OS & Windows Mobile) environment in a mixed AD and Linux network. You will work primarily independently on day to day support and maintenance of resources for a network of people that is growing in size and geographic diversity. Responsibilities: * Develop and maintain an hardware & software inventory system * Answer desktop support calls and assist with desktop problems * Manage hardware and software maintenance & licensing * Install software on servers & desktops * Adds/Moves/Changes to MS Exchange and Active Directory * Incidental maintenance of networking equipment such as Firewalls, Switches & internal wiring * Manage regular system backups * Enforce IT policies & procedures * Manage external vendors Requirements: * 2+ Years desktop support experience required * 2+ Years technical experience with Microsoft Windows Desktop * 2+ Years technical experience with Microsoft Windows Server * Strong organizational and time management skills * Understanding of common desktop applications such as Microsoft Office, FireFox and Skype * Experience with desktop security applications, such as Symantec Antivirus, Spybot Search & Destroy, etc. * Excellent interpersonal skills with a demonstrated ability to plan in a team environment but work independently on execution. * Experience with Macintosh OSX * Experience with Linux * PDAs, Printers, Network Wiring, Wireless Networking, Switches. * Bachelor’s degree preferred For More Details & To Apply: Visit our website: www.transfairusa.org/jobs TransFair USA is an equal opportunity employer and values diversity in the workplace. ]]>

<![CDATA[Technical Trainer Pandora Data Systems, Inc. is a small and progressive company functioning at a rapid pace. Pandora is the industry leader in providing highly effective yet affordable reporting software to meet the dynamic needs of the healthcare industry. We are seeking a Technical Trainer who will strive for new business and provide exceptional customer service. Summary of essential job functions • Develop and deliver instructor led, web-based, and virtual training (interactive web-based) course curriculum to support Pandora Data System's pharmacy data analysis and reporting product • Build and manage hands-on technical labs that assist in knowledge transfer to our technical audiences (internal, partner and end users). Troubleshoot labs as and when required • Develop teaching plans, materials, and certification exams to accompany training curriculum • Work with engineering/product marketing to validate content • Train internal users, partners, and end-users in Pandora Data Systems technologies • Continuously review and improve training curriculum • Deliver training to clients, company partners, and employees • Work with clients to develop and deliver customized training • Work with developers and implementation staff, at varying levels, to understand and document system processes and functions • Travel to client sites to deliver training. Travel required may be up to 50%, and is dependent upon client demands (locations domestically and internationally) • Provide product expertise to the client services team • Maintain a Support Training repository REQUIRED SPECIAL SKILLS/WORK EXPERIENCE 5+ years professional technical training experience 5+ years instructional design experience Experience in the healthcare industry a plus Proven, successful track record writing technical/application training/user guides and documentation Knowledge of Client/Server Applications and Relational databases is required (SQL Server) Understanding of the core technologies of modern software development, especially data management. Highly motivated self-starter High level of personal accountability High level of professionalism Great team player Outstanding written and verbal communication skills ]]>

<![CDATA[ We currently have an opening in our Santa Rosa office for a desktop support / field technician with outstanding technical skills who can also provide excellent customer service. This position involves travel to client sites as well as support using various methods of remote access. Preferred Skills and Qualifications: • MCP preferred • Cisco experience is a plus • Windows 2003 Small Business Server, Windows Server 2003, Exchange Server 2003, SQL Server 2000 • Must have good understanding of network architecture and protocols • TCP/IP, DNS, WINS, DHCP, SMTP, Active Directory • Microsoft desktop systems: Windows 2000/XP/Vista, Office 2000/XP/2003/2007 • Symantec product lines (Multi-Tier, Endpoint, BackUp Exec) • Remote access solutions (Cisco VPN, Terminal Services, Citrix) • Install, configure and troubleshoot network firewalls from multiple vendors • Configure and support handheld devices (Blackberry etc) • Proven troubleshooting skills required • Excellent communication and documentation skills Compensation: Salary is competitive and DOE Please reply with a resume, short cover letter and salary requirements. Note: Replies without salary requirements will not be considered. Due to the high volume of replies we cannot respond to every applicant. ]]>

<![CDATA[Job Description: We are a professional services firm based in San Francisco and currently seeking an Information Services Support Analyst to fill a position in our San Francisco location. This position provides level 1-2 support for business systems and network/server related service. Job Functions: • Support o Answer incoming user requests and emails from nationally based user community o Log all tickets in TrackIt! ticketing system o Provide desktop support to all in-house users o Continually monitor incidents to ensure prompt, efficient response and solution o Common issues and applications to support  Connectivity issues  Outlook connectivity  Internet issues  VPN  Mobile device support (Blackberry’s and Windows Mobile)  Windows XP  MS Office Suite 2003 and 2007  Adobe Acrobat 5.0 – 8.0 • System Administration o Active Directory  User account creation  Password resets  Knowledge of Security Groups • Add users to proper groups and distribution lists o Network Shares  Creation of network shares for users • Associate permissions for the user and share  Write scripts for users to map  Troubleshoot permission issues o Blackberry Enterprise Server 4.1  Create user accounts on BES • Projects o Keep current on new projects o Assist Engineering team with duties Physical Requirements: Ability to work extended schedule within a five day workweek, with weekend and evening work required at times to meet special projects and business deadlines. Ability to periodically travel between various locations within and/or outside geographic service area, with overnight lodging possibly required. Occasional lifting and/or moving of up to 40lbs will be required. Minimum Requirements: • Bachelor’s Degree in computer science or related area or equivalent experience • A+ and/or MCP Specialist highly preferred • 2-3 years in information services support/service role • Excellent working knowledge of Windows XP and Office XP/2003 • Strong hardware and network troubleshooting skills • Ability to work independently • Excellent customer service skills • Ability to handle stressful and time-sensitive situations • Strong written and verbal skills • Knowledge of WAN/LAN concepts • Strong knowledge of VPN technology • Very strong knowledge of Blackberry and Windows Mobile devices • TCP/IP • Strong Knowledge of Active Directory • Knowledge of Telephony and IP Telephony It is the Company's policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, color, creed, religion, national origin, age, disability, marital status or sexual orientation in accordance with all applicable laws, directives and regulations of federal, state and city entities. Competitive Salary plus Medical, Dental, Vision, 401K & Retirement Plan Benefits.]]>

<![CDATA[The IT engineer position will be doing daily local helpdesk support and will be the system admin for the local network. We are looking for at least 2 years experience in Service Desk support and 2 years experience in systems and network administration. Experience in the following: MS Windows NT, 2000, XP, and 2003 server MS Office 2000, 2003 Active Directory Administration, Registry Management, User Account Administration, Site Replication MS Exchange 2000 Server, 2003 Server Administration Network Administration (TCP/IP fundamentals, LAN, WAN, DSL, Dial-up service, VPN) ]]>

<![CDATA[Description Conveniently located off of Airway Boulevard in Livermore, CA. CableWholesale.com is a first-class employer, offering benefits and security to its valued staff. We are currently seeking a responsible, experienced person to fill a technical support position. Complete benefits and a 401K plan accompany this full-time position. Responsibilities will include, but are not limited to: recommending cable hookups for customers, answering technical questions, and writing technical articles for our web site. Salary is DOE Requirements Applicants must have experience in the fields of customer service and cable hookups. CableWholesale.com sells computer and home theatre cables and accessories, so any previous technological knowledge will be appreciated. Excellent communication and writing skills, basic HTML / web content skills, a professional attitude, and enthusiasm for one’s work are all prerequisites for this position. Benefits This position will be full-time. Numerous benefits, including health insurance and paid vacation, will be given upon completion of a trial period of employment. Special Instructions For more information about our company, visit www.CableWholesale.com. To apply for this position, please send us your resume, with cover letter, via fax or e-mail. Contact Jaimee Christensen Phone: 925-455-0800 Fax: 925-455-0808 E-mail: jobs@cablewholesale.com $14-18 ]]>

<![CDATA[<center><img src="http://www.internec.com/scea/sceaintro.gif"></center> <h3><center>Sony PlayStation®: Quality Assurance Training Specialist Foster City, California </center></h3> Overall, the position of Format QA Training Specialist is expected to partner with the organization to: Responsibilities:<ol> <li>Train FQA in all areas of their related duties, to include: • All aspects of software/hardware testing that FQA performs, including bug writing/format, bug finding/recreating, bug database usage, general FQA rules and regulations. • Induction of new hires into FQA. This includes both new Temporary and Full Time hires, and consists of introducing them to and training them for the appropriate level of testing they are entering. <li>Conduct need assessments after initial training with temp and regular employees. <li>Regularly interact with Format QA groups to identify common issues for refresher training and/or individual coaching needs – design extended learning training. <li>Periodically conduct mock test cycles. <li>Deliver Instructor-led training as business needs dictate that include: • Network gaming technology. • Refresher training; also audit to determine applicability of course material. • Plan coursework as prescribed by effective lesson planning to include method, media and documentation to be presented. <li>Interacting directly with the reporting manager regarding status and issues. <li>Writing, maintaining and distributing FQA department training material documentation. <li>Some amount of time may also be spent teaching our processes to Third Party Licensees. </ol> Skills: <ul> <li>Strong people skills. This person will need to possess strong public speaking, presentation, communication, and teaching skills as well as the ability to work with a wide variety of skill sets and personalities. The skill sets can range from new contingent hires with no previous QA experience to veteran Full Time FQA employees. Demonstrated ability to work as a productive team partner yet must also be able to work independently, in order to meet multiple project deadlines in developing training solutions that meet and exceed departmental business needs. <li>The ability to efficiently define, document, and teach the different processes that FQA utilize. <li>This position requires the understanding of various technical game QA, networking related concepts, terminologies, processes and hardware. <li>The ability to effectively create various Format QA related curriculum. Ability to recognize needs, investigate and form training solutions. Ability to coordinate and hold training presentations, sessions and/or courses. <li>Being aware of various teaching methodologies and possessing the ability to make adaptive changes to meet the growing/changing demands/needs of the department. </ul> <center><img src="http://www.internec.com/scea/sceabenefits.gif"></center> For confidential consideration, please submit resumes via our website and reference jobcode: SF11490. <center>Submit resume at: <h3>www.us.playstation.com/jobs Sony Computer Entertainment America</h3> Principals only please. An EEO.</center> <center><img src="http://www.internec.com/scea/sceanewsline.gif"></center> <a href="http://www.playstation.com" target="new" rel="nofollow">]]>

<![CDATA[Connect Television, proven leader in home theater installations for over 39 years is now hiring DIRECTV Satellite Dish Installers to join our elite group of Technicians who are dedicated in providing WORLD CLASS CUSTOMER SERVICE! No experience necessary. full training provided. Come to our Job Fair! Friday June 6th from 10:00 a.m. to 2:30 p.m. at 2851 Alvarado Street, San Leandro 94577. Please bring 3 year DMV print out (Print out must be from the DMV) and come dressed and ready for an interview. Application and interview on site. Please plan on attending for 1-2 hours, interviews may cause a wait time. All applicants must: be able to work weekends (No part time work available at this time), pass all criminal and post offer drug tests, have been driving with a valid U.S. Driver's License for a min. of 2 years and have no more than 2 points on the driving record. Must also be able to lift,carry, and climb ladders to roof tops, and crawl under homes and communicate clearly with our diverse customer base when training in remote usage. Our company provides the truck, tools, materials, medical and other various benefits, as well as an opportunity to become a part of a long standing company that has not stopped growing. Hope to see you there! ]]>

<![CDATA[Innovatis is the leader in cell culture analysis equipment for the life science market. We are seeking a candidate to perform field service functions on our lab equipment. Job responsibilities will include technical product support onsite for our products and promotion of customer relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Provide detailed technical expertise and support on our cell culture analysis products. · Diagnose, Trouble-shoot, service and maintain our products · Travel domestically to customers to provide product and/or application support · Communicate with management and provide feedback on product gaps. · Promote our products in direct customer contact QUALIFICATIONS: · Technical, electrical or engineering background. · Previous experience servicing laboratory equipment is a plus. · Candidates should have strong working knowledge in MS applications (Windows, Word, Excel, PowerPoint) · Individual must possess very strong written and oral communication skills and must be able to interact cross functionally. OTHER CONSIDERATIONS · We are seeking a highly organized, motivated self-starter with strong communication skills, a sense of urgency and the ability to successfully execute multiple tasks simultaneously. The person will have strong analytical skills balanced with a creative edge. They will need to prioritize tasks and deliver projects on time and on budget. Working in an ever changing environment, the best candidate will be flexible and possess a good sense of humor. We offer a competitive compensation and benefits package including medical, dental, life and disability insurances, and a company-matching 401(k) plan in the near future. For immediate consideration please email your resume, cover letter with salary requirements to Julianne Biscardi at julianne.biscardi@innovatis.com and check out our product offerings at <a href="http://www.innovatis.com." rel="nofollow">http://www.innovatis.com.</a> ]]>

<![CDATA[As the market leader for walk-in bill payment solutions, CheckFreePay has been processing in-person payments for various billers since 1990. With a reliable network of more than 11,000 Agents nationwide, CheckFreePay processes payments for 50 of the top 100 utilities and other prestigious companies. CheckFreePay offers a comprehensive walk-in bill payment solution that includes equipment installation, agent training, and overall management of the entire payment agent network. Leveraging our extensive retailer network and our years of experience and industry expertise, CheckFreePay has been very successful in expanding our business model to offer retailers the ability to accept walk-in bill payments and sell other products and services to their customers – all on a single platform. The following position is located remotely in California and supports CheckFreePay in our Wallingford, CT office. CheckFreePay is a business of CheckFree, which is now part of Fiserv, Inc. Job Opportunity: Field Service Technician (Retail Operations Specialist) Job Purpose: To respond to customer service issues to include the handling of equipment related problems at agent / retailer locations, primarily through on-site visits in Oakland, Sacramento and surrounding regions in Northern California. Provides professional services for assigned number of agents within a designated territory in a timely fashion. Focus on key billers to capitalize revenue potential for both Agent and CFP. Address service related trouble calls as they occur. Work with Supervisor on targeted visits to agent locations to promote and increase revenue per location. Seeks opportunity to grow existing volume through the use of Point of Sale (POS), incentive and marketing programs. Job Responsibilities: Installs and tests equipment, troubleshoots and assesses agent needs for additional support Provides daily support to ensure all agent needs are satisfied Works with agent to grow existing bill payment volume through the use of bill pay marketing programs Assists retailer/customer service in resolving problems that arise from equipment problems, banking discrepancies, or client issues Supports assigned network by ensuring agents are promoting products and services Initiates follow-up with non-performing agents and assists in the deactivation of agent sites Reviews compliance to product display requirements and monitors adherence to quality standards. Places POS in proper positions throughout the store. Maintains equipment inventory and provides activity reports for assigned territories Assists Market Manager with recruitment of retail sales sites as needed to maintain retail network, including agent replacement and network expansion Job Requirements: 1-3 years of related experience in a customer service, sales, retail or other service industry environment. Strong PC background in hardware/software in a retail setting.Internet knowledge, DSL, Networking, T-1. A+ certification preferred. Excellent written and verbal communication skills. This position requires travel to our agents in the field 75% of the time. Must be self starter with limited supervision in a fast paced environment. Must have reliable transportation and good driving record. High School diploma or equivalent.]]>

<![CDATA[IT Manager: Ensures proper functioning of company's information processing system and makes upgrades as necessary. Responsible for computer equipment, hardware, software and the successful implementation of processes and deliverables for the systems and infrastructure. Responsibilities: Network & Security Management Manage internal network, internet security including regular security audits of network devices and servers. Plan, design, and implement for network bandwidth, health and reliability. Install and maintain the network facility and infrastructure, inside wiring, network drops. Telephone System Manage phone system and fax system Servers and Workstations Manage, Administer and maintain company servers, workstations, network printers and ensure minimal down time Backup and Disaster Recovery Design and execute a disaster recover plan Manage and perform daily and weekly backup functions Disaster recovery planning, training, and documentation REQUIREMENTS: 8+ years of general IT experience. BA/BS degree or equivalent. US Citizen Excellent written and verbal communication skills. Solid knowledge of systems administration and network infrastructure. Demonstrated experience in business and application integration architectures, processes and tools. Expert knowledge of WAN/ LAN technologies including UNIX/Linux, Windows, networking, storage, database, etc. ]]>

<![CDATA[<img src="http://www.medamerica.com/img/medamerica_logo_lg.gif "> <img src="http://www.medamerica.com/img/BPTW_2007_logo_web.jpg"> <img src="http://www.medamerica.com/img/BPTW_2006_logo_web.jpg"> If you are looking for a new challenge in a high profile position working for a dynamic and growing healthcare administrative organization, MedAmerica has the job for you! MedAmerica has been a Bay Area employer of choice for over 30 years – a fact that was recently confirmed by our employees who voted us a "Best Place to Work in the Bay Area” for the third consecutive year. MedAmerica is a physician practice management company providing business and consulting services to several clients, including one of the premier emergency medical groups operating in multiple states. The ideal candidate will have a college degree and a minimum of 3-5 years experience in telecommunications, Helpdesk and user support with a minimum of 2 years in a lead or supervision role. Experience working with physicians or high level executives in a professional work environment is a plus. The position requires someone who is a people pleaser, able to lead and develop a team of helpdesk/Customer Service professionals, manage telecommunications for the organization and organize/prioritize projects to exceed customer expectations. This job is vital to the success of the IT Department and its internal and external customers. It demands strong people skills, a customer-focus, flexibility, and the ability to juggle multiple projects and priorities in a fast paced environment. Job Summary: The Telecom & Customer Service Manager reports to the Chief Information Officer and coordinates and directs the activities and staff of the Information Services Helpdesk, manages and enhances the customer service function by providing telecommunications and software/hardware support services to our customers, and manages telecommunications for the entire organization. This position establishes customer service priorities and coordinates multiple simultaneous information systems and support projects, user training program development, customer and site equipment installations, upgrades, and service activities and is responsible for ensuring the integrity of the customer facing processes. It has direct responsibility for the use and support of telecomm equipment and services, standard business applications, user desktop and peripherals. Responsible through support processes to enhance the use of Microsoft Office applications for use by multiple client business units while achieving and maintaining individual customer satisfaction. The Telecom & Customer Service Manager, along with the CIO and Managers of Web Development, Data Warehouse Development, and Networking, is a participating member of the IT Management Group. Minimum Qualifications: 1. College degree in computer systems, information systems, or business administration. 2. Working knowledge of VoIP and telecommunications hardware (Mitel IP system a plus), as well as experience working with telecommunications services, carriers and vendors. 3. At least 3-5 years experience in Helpdesk and User support dealing with a variety of customers, lead position and/or supervision of helpdesk functions for a minimum of 2 years. 4. Intermediate to advanced working knowledge of MS Office Suite (Outlook, MS Project, Word and Excel). 5. Working knowledge of Networking hardware and operating systems, MS Exchange, Server 2000, SQL Server, Citrix, Nfuse and VPN. 6. Strong people skills to deal with customers and employees at all levels of the organization; ability to create good-will and customer satisfaction through mediation and communication. 7. Demonstrated team leader with strong management skills, knowledgeable and experienced in team building and team development. 8. Strong project management and organizational skills to manage multiple projects simultaneously. Set and manage priorities in a fast changing environment. 9. Must possess excellent written and verbal skills. 10. Demonstrated ability to work independently and perform with little direct supervision. Why work with MedAmerica? For the third year in a row, MedAmerica’s employees voted us a "Best Place to Work in the Bay Area.” We are located in the beautiful Watergate Towers complex in Emeryville overlooking the San Francisco Bay and offer a friendly, stimulating, and business casual work atmosphere. We offer a benefits package that is competitive with some of the best companies in the Bay Area. Our benefits include: complimentary fitness center, dependent care plan, medical flexible spending account, 401K program (including a very generous company match), medical, dental, vision, prescription, long term disability, and life insurance. Many employee wellness initiatives, such as health and wellness education classes, weight management initiatives, and annual health fair. If you are interested in this position please email your resume with a cover letter to recruiting@medamerica.com. Please type “Telecomm & Customer Service Manager” in the subject line. Fax (510) 879-9080. please no phone calls. MedAmerica is an Equal Opportunity Employer. www.MedAmerica.com ]]>

<![CDATA[<img src="http://www.townsend.com/images/img_hm_logo.gif"> Townsend and Townsend and Crew LLP, an internationally renowned intellectual property law firm, has an immediate position available for an experienced Desktop Engineer in our San Francisco office. The Desktop Engineer will provide advanced systems support and troubleshoot complex networking and databases issues. This senior position serves a key role on the Applications Management team in the Information Systems Department. Responsibilities include: o Responsible for all aspects of the Firm’s standard computer image o Responsible for workstation configuration, deployment, updates, and interoperability, including development of software installation packages and computer upgrades o Provides Tier 3 applications support o Other duties/projects as assigned Successful candidate must have 5 years of solid hardware and software configuration; law firm experience highly desired. Must have advanced knowledge in Microsoft, MS Office applications and other legal software applications experience; database development and/or networking operations. This position requires excellent organizational, interpersonal, communication and customer service skills to meet the needs of a highly technical, fast-paced environment. High school graduate; college degree in or advanced coursework preferred. This is a terrific opportunity for the right candidate! For more information and to submit a resume, cover letter (including salary requirement), please visit our Web site at: <a href="http://www.townsend.com/join/administrative.asp" rel="nofollow">http://www.townsend.com/join/administrative.asp </a> Townsend and Townsend and Crew LLP is an Equal Opportunity/Affirmative Action Employer]]>

<![CDATA[<img src="http://www.townsend.com/images/img_hm_logo.gif"> Townsend and Townsend and Crew LLP, an internationally renowned intellectual property law firm, has an immediate position available for an experienced Desktop Analyst in our San Francisco office. The Desktop Analyst will provide advanced Tier 3 applications and systems support and serve as an integral part of the Applications Management team in the Information Systems Department. Responsibilities include: o Providing Tier 3 support for legal applications and resolves technology issues o Interfacing with software/hardware vendors for product information and support o Working with attorneys and staff, at all levels of the Firm, to ensure high satisfaction and reliability of the Firm’s desktop and laptop computers o Participating in software development, quality assurance, and rollouts o Administrating of database applications, web-based projects and applications, including template development o Other duties/projects as assigned Successful candidate must have 2 years of solid hardware and software configuration; law firm experience highly desired. Must have advanced knowledge in Microsoft and MS Office applications and other legal software applications experience; database development and/or networking operations. This position requires excellent organizational, interpersonal, communication and customer service skills to meet the needs of a highly technical, fast-paced environment. High school graduate; college degree in or advanced coursework preferred. This is a terrific opportunity for the right candidate! For more information and to submit a resume, cover letter (including salary requirement), please visit our Web site at: <a href="http://www.townsend.com/join/administrative.asp" rel="nofollow">http://www.townsend.com/join/administrative.asp </a> Townsend and Townsend and Crew LLP is an Equal Opportunity/Affirmative Action Employer]]>

<![CDATA[Job Description: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Works under immediate supervision. Requirements: • Basic knowledge of routing, switching, and firewalls setting. • Must have excellent communication skill, problem solving and analytical skills, including ability to read and interpret technical documents, operating/maintenance instructions, and procedure manuals. • Understanding of Internet based multimedia services and technologies, with a strong technical background. • Speak, read and write Vietnamese and English. ]]>

<![CDATA[Long term temporary assignment for educational institution performing a variety of specialized activities involved in the operation, configuration, upgrading, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems in assigned classrooms and labs. Administer, operate, develop and maintain data, information, documents and applications. AS degree in Computer Science, Information Technology or related field plus 3 yrs experience. Regrettably only qualified candidates will be contacted. Please no phone calls.]]>

<![CDATA[Cooley Godward Kronish’s 650 attorneys have an entrepreneurial spirit and deep, substantive experience, and are committed to solving clients’ most challenging legal matters. From small companies with big ideas to international enterprises with diverse legal needs, Cooley has the breadth of legal resources to enable companies of all sizes to seize opportunities in today’s global marketplace. The Firm represents clients across a broad array of dynamic industry sectors, including technology, life sciences, financial services, retail and energy. The Firm has full-service offices in major commercial, government and technology centers nationwide: Palo Alto, CA, New York, NY, San Diego, CA, San Francisco, CA, Reston, VA, Broomfield, CO, Washington, DC and Boston, MA. For additional information, please visit www.cooley.com. Primarily responsible for providing training on software applications, developing and modifying user learning programs/materials and general applications support locally as required. Serves as software and application resource for users and MIS Department; provides general user software support to staff and attorneys; troubleshoots installed applications and assists with installation and implementation of software systems and services and maintains records of all help desk calls on firm provided database. Thorough understanding of macros is required, as well as working knowledge of Windows XP and 2000, Microsoft Office Suite Professional for Windows XP and 2000, and Hummingbird DM. Two years classroom training experience preferred. Please send your resume/cover letter to staffrecruitingPA@cooley.com. EOE.]]>

<![CDATA[NASA AMES BOATS-LOGISTICS MANAGEMENT Contract Scientific and Commercial Systems Corporation (SCSC)is preparing to bid the subject contract. Do you have qualifications and experience in Program Management, Quality/Safety Management, Library Operations, IT Network Systems, Editing/Desktop Publishing, A/V and Multimedia, Graphics, Database Administration, Reproduction, Human Resources, Public Affairs, Logistics, Clerical/Administrative Support, and Government Contract Operations? If you have credentials in these areas or perhaps are currently performing these functions at Moffett Field, SCSC would be pleased to consider you for an exciting position on our Team, if we are the selected contractor. Just let us know your interests right away. We expect interviews to begin shortly with qualified: managers,technicians, administrative and support staff with government contract work experience in the areas listed above. Think you have the right stuff? Are you a go-getter? Disciplined and highly motivated? Then let’s talk today! Guaranteed strictest confidentiality for Resumes, correspondence and conversations! Send to tshippy@scsc.com, or fax to (703) 917-9797. ]]>

<![CDATA[Position Summary Software AG, a leading provider of business integration software is continuing to expand our team. We are currently seeking a Technical Support Engineer III to be responsible for delivering quality software support to Software AG developers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. Works with engineering counterparts in Product Development as an advocate of the customer's interests. Essential Job Functions * Proven experience demonstrating strong customer interaction skills with superior written and verbal skills. * Software problem analysis, investigation, problem reproduction and resolution of Service Requests (SRs) submitted by Software AG customers and partners. * Analyzing stack traces, core dumps, debugging complex JVM memory issues, troubleshooting network and database related issues * Occasionally reviewing product source code to understand and troubleshoot product defects * Regular communication of issue status to SR contacts * Creating and maintaining product defect tickets with Product Development on behalf of customer issues * Periodic SR summaries and participation in conference calls for customers with high-priority issues * Assisting other engineers, based on technical ability, on their SRs * Providing technical leadership and answers to questions asked by engineering colleagues * Attendance at regularly scheduled training events and 'transfer-of-information' sessions with Product Development * Attendance and participation at regular departmental meetings * Participating in Software AG all-team calls, customer surveys, interviews, and other internal responsibilities * Writing and/or reviewing technical articles, samples and FAQs for customer extranet web site * Conducting personal research, learning, and experimentation in order to improve technical skills on the Software AG product line and related technologies Minimum Position Requirements * 3-5 years' experience with relevant technology, including: Enterprise application integration (EAI), Distributed computing, and Relational databases (Oracle, SQLServer, DB2) * Hands-on Object-oriented programming (especially Java, but C++ experience also beneficial) * Experience with utilities like packet sniffers, analyzing stack traces and core dumps, IDEs desirable * HTML, XML, Internet and electronic commerce technology * Expertise with Windows NT/2000/XP/Vista, Unix (Solaris, HP-UX, or AIX) and Linux operating system fundamentals * Familiarity with one or more major corporate enterprise software suites and standards (e.g. SAP, Peoplesoft, MQSeries, WebSphere, RosettaNet) * A willingness and passion to learn new skills and technology * Bachelor's degree in Computer Science (Master's preferred) Software AG, Inc. is an equal opportunity employer and a drug free workplace.]]>

<![CDATA[Support Engineer Are you the type of person who: Would thrive if asked to support the users of Facebook’s APIs, who can deal calmly with frantic users, who can get ahead of the support curve and turn customers into our best references? Then this could be your dream job! We are looking for someone who: •Loves problem solving and resolving user issues •Can multi-task and support 3 products at once •Technically competent and user-support savvy The Opportunity: •Work with awesome people (us!) •Lead the support effort for 3 leading-edge web products •Interact and support “in the know” web developers and engineers Responsibilities: •Provide user support through our Forums, Email and Wiki •Use existing skills and knowledge as well as appropriate support Resources to find resolution to customer incidents •Work with Aptana’s developers as needed for incident escalation Desired Qualifications: •Excellent knowledge of Aptana’s suite of products •Basic understanding of PHP, JavaScript, Ajax and other web development tools •Great customer-facing personality •You love to figure out/find the answers to a problem, no matter how long it takes ]]>

<![CDATA[Exciting, growing VOIP tech company with customers in international markets looking for a happy, positive-minded go-getter to work with a great Corp. Headquarter team! You must be the first positive contact customers and VIPs have with our dynamic Communications VOIP company. You sometimes will help customers with basic VOIP tech support. You should be skilled with MS Word, Excel, Powerpoint, and other computer skills. • Good execution of graphic design principles; layout, composition, color theory and typography • Design and create web pages from the initial mockup in Photoshop to hand coding HTML • Prepare artwork files for external websites, internal website, marketing collateral, color palettes, typography, interface elements • Develop original branding, packaging, print collateral, publications, catalogs, sales promotion, direct mail, and trade show materials • Design original graphics and icons • Design of HTML email and landing pages for marketing campaigns • Support marketing team in development of sales PowerPoint materials • Manage company style guidelines to support consistent visual identity Requirements: • Experience with web standards and the creation of sites compliant in all browsers • Skill in Windows-compatible applications: InDesign, Photoshop, Illustrator, Acrobat, PowerPoint, After Effects, Flash, 3D software • Some experience with XHTML, CSS, JavaScript and PHP skills • Well-organized, work effectively under deadlines, and manage multiple simultaneous projects • Ability to take direction to meet creative and business needs • Strong understanding of implementation technologies and how to design with limitations • Extreme attention to detail and consistency • Excellent communication, customer service and organizational skills • Adept at problem solving, analyzing information and choosing the best solution to solve business needs • Ability to multi-task and work effectively under tight deadlines • Experience with Video Editing/Motion software a plus • 1-2 or more years Web/Graphic Design or equivalent experience You should also be detailed with your work and have great phone manners. Must have a professional appearance. Our International office in Manila Phillipines must be coordinated with daily so we encourage Tagalog speakers and other Asian speakers to interview for this position. Women as well as men are encoraged to apply. The person to fill this position will have a fun work enviroment with a great team of people. We also have wonderful work hours and benefits for the right person. Interns are welcome to reply as well. Thank you. ]]>

<![CDATA[Perforce Software is a privately-held, profitable company headquartered in Alameda, California. We produce and support high-performance, cross-platform Software Configuration Management System. We serve primarily software developers in the applications, game, finance, and internet applications. Our customers love us for our incredible technical support team and our robust and highly usable products. For more information, check out our web page: <a href="http://www.perforce.com" rel="nofollow">http://www.perforce.com</a> Perforce Software, Inc. has been voted one of the top "100 Best Places to Work in the Bay Area" according to the SF Business Times; our staff members are valued for their contributions and are rewarded well. As a member of our consulting team, you will be responsible for providing outstanding consulting services to Perforce customers. An ideal candidate will have in-depth knowledge of version control, defect tracking, build and release management, and various hardware and software platforms. Candidates must have excellent communication skills and be comfortable presenting solutions to software developers and senior managers alike. We are only able to hire candidates with the legal right to work in the United States. Relocation assistance is not available. This position must work full-time in our Alameda office. Specifically, the Perforce Consultant will: • Responsible for the successful implementation of the Perforce SCM System. • Provide functional expertise, guidance, and instruction on Perforce SCM to customers. Assist in the development and implementation of project plans. • Acts as a liaison between Perforce Software and its customers for investigating, analyzing, and solving software implementation problems. • Build credible customer relationships. • Document and report consulting engagements to customers and for internal use. • Provide product feedback to product management to shape future product development. Job Requirements • Technical BS degree or equivalent in Electrical Engineering, Computer Science, or Computer Engineering • 10+ years experience in computer software industry • Experience with software development environments and ALM • At least 4 years experience with SCM tools and practices • At least 2 years experience using Perforce • Knowledge and hands on experience with programming languages like C/C++ and Java, and scripting languages like Perl, Python, and Ruby • Knowledge of hardware and operating system internals, memory management, networking, and other performance-related aspects of computers • Client-facing experience in an application delivery environment • Experience in managing issues, projects, deadlines, documentations in a client facing environment • Exceptional communication skills (verbal and written) • An acumen for problem-solving To apply please send your resume and cover letter via email by replying to this Craig's List posting. ASCII format only. No attachments will be opened nor will we view material residing at websites referenced in emails. Alternate methods: Perforce Software Human Resources 2320 Blanding Ave. Alameda, CA 94501 Fax: 510.217.3485 ]]>

<![CDATA[SAN FRANCISCO CAMPUS FULL TIME (37.5 Hrs/Wk), EXEMPT JOB # 1897 May 2008 THE COLLEGE: Founded in 1907, California College of the Arts is the largest regionally accredited, independent, nonprofit school of art and design in the western United States. Noted for the interdisciplinary nature and breadth of its programs, CCA offers studies in twenty undergraduate and eight graduate majors in the areas of fine arts, architecture, design, and writing. The college offers bachelor of architecture, bachelor of arts, bachelor of fine arts, master of architecture, master of arts, master of business administration, and master of fine arts degrees. With campuses in Oakland and San Francisco, CCA currently enrolls more than 1,600 full-time students. POSITION SUMMARY: Works with the Media Services Manager, Media Services Supervisor and student employees to provide audiovisual support for faculty, students, and staff on the San Francisco campus. The media center is responsible for maintaining, troubleshooting, operating, setting up and checking-out a variety of audiovisual equipment in support of the academic programs at CCA. REPORTS TO: Media Services Manager, San Francisco campus DEPARTMENT: Media Services Division of Educational Technology Services RESPONSIBILITIES INCLUDE: • Ensures all audiovisual (AV) hardware is properly installed, maintained and repaired, including the Timken Lecture Hall and all its AV components, AV-ready classrooms, roving AV equipment and equipment available for student check-out. • Provides technical support and training to faculty and students in their use of audio/visual equipment, including but not limited to, video, photo, audio, computer hardware and digital projection. • Supervises and trains work-study staff and On-Call Staff to ensure high-quality, friendly, competent service and support covering Media Center open hours and special events. Duties included in this training are: the checkout of equipment according to Media Center policy, efficient setup of roving presentation equipment, providing setup and support in extremely dynamic situations for special events, fielding general technical questions, and assisting Media Center Staff with various tasks as needed. • Works closely with the Media Services Manager and the Media Services Supervisor to develop a needs assessment and recommendations for AV technology and equipment, and configurations and recommendations for future facilities. • Assists in developing and implementing Media Center policies and procedures. • Assists the Media Services Manager in coordinating with faculty, staff, and students on the San Francisco campus to support classes with special multimedia technology needs, by scheduling appointments with Media Center staff to setup and ensure proper functionality of equipment (primarily presentation equipment including video/data projectors, laptops, etc.) • Works with the Media Services Manager with hiring, training, and managing a team of student employees. • Acts as a liaison for all potential users of Media Center facilities. • Assists Media Services Manager with assessing the logistical needs of special events, and supports the On-Call staff and work-study staff during the events. • Sustains professional knowledge of AV technologies through training, attending trade shows and conferences, and generally keeps abreast of industry trends. • Collaborates with other members of Educational Technology Services to provide an information technology environment that meets the needs of faculty, staff, and students. • Performs additional duties as required. MINIMUM QUALIFICATIONS: • Bachelor’s degree in related field or equivalent working experience and training. • Extensive experience as an AV technician, preferably with an educational institution. • Extensive working/installation/troubleshooting experience with a wide array of media acquisition and presentation technologies including: o Video/Data/Slide/16mm Film Projectors o SD & HD Video/Digital-Still/35mm Photo Cameras o Digital Media-based/MiniDisc/DAT/Cassette Audio Recorders o DVD/MiniDV/VHS Players o Tube/LCD/Plasma Monitors o Apple Macintosh Laptops, Software – Final Cut Studio/DVD Studio Pro/ProTools/iApps, MS Word and Excel and similar • Strong Mac OS X proficiency. • Must be able to work effectively, troubleshoot problems, and juggle many different tasks under pressure within a highly dynamic and demanding technical/educational environment. Interpersonal skills: ability to establish and maintain an effective working relationship with students, faculty and staff; providing them technical support with patience and clarity; ability to effectively manage situations dealing with frustrated patrons. • Ability to learn quickly. • Ability to apply technological innovations to Media Center office operations. • Experience or education in the arts desirable. • Familiarity with WebCheckout or other inventory/checkout management software preferred. NOTE: Position is 11 months paid over 12 months with the month of July off. SALARY: $32,000 / annually, and includes a comprehensive benefits package. APPLICATION INSTRUCTIONS: Applicants are invited to submit a letter of interest, resume and the names and telephone numbers of three professional references to: California College of the Arts Human Resources (Job # 1897) 5212 Broadway Oakland, CA 94618-1487 Fax (510) 594-3681 employment@cca.edu Application Deadline: Screening begins immediately and will continue until the position is filled. California College of the Arts is an equal opportunity employer and welcomes applications from individuals who will contribute to its diversity.]]>

<![CDATA[<img src="http://members.accolo.com/a02/images/clientlogos/5064.gif"> Sr. Systems Administrator ~ Onsite IT Support for High-Profile Silicon Valley Clients Leverage your systems administration or IT consulting experience to grow your career with a leading IT Consulting Firm! Bay Area-based InfoPartners is building upon 13 years of profitable growth and is expanding its engineering team. As a Senior Systems Administrator working onsite with clients from San Francisco to San Jose, your mission will be to configure and maintain servers, workstations and handheld devices for our customers. This role offers the opportunity to learn new and exciting technologies, as well as expand your current skills and knowledge base, while managing multiple networks for several client companies simultaneously. InfoPartners has a successful long-term track record, yet we have retained the feel of a start-up with a close-knit team of engineers and a dynamic atmosphere. InfoPartners provides high-level outsourced computer and network support 24x7, both onsite and remotely, for small businesses throughout the San Francisco Bay Area. For companies who want maximum network uptime and minimal IT hassles, it means enterprise-class IT support on a small company budget. The company has defined its service quality by supporting many of the most demanding Venture Capital, life science, Professional Service and financial firms in Silicon Valley. Founded in 1994 and headquartered in San Carlos, California, InfoPartners has built a reputation for premier quality computer and network support priced to serve the needs of small businesses. InfoPartners is privately-held, internally-funded and profitable. The company is well positioned for long-term success, with an ever-growing customer base, a formidable staff of highly skilled technology professionals and a seasoned executive management team. We offer employees a complete and very competitive package of base compensation, aggressive incentives and a full benefits package including medical, dental, and vision insurance, and 401(k). As a Senior Systems Administrator for InfoPartners you will be the lead engineer at our client sites between San Francisco and San Jose. You will be working with a range of customers on networking projects, MS Exchange upgrades, migrations and smaller design projects. Your hands-on experience in network implementation and support will enable you to successfully define, design, document and implement multi-server, multi-site network infrastructure solutions for new and existing clients using a customer-centric approach. Equally important to technical skills is the ability to communicate highly technical information to users with little to no IT experience. Broad experience with a variety of operating systems is important, but specific exposure to Mac OS X is highly desired. In addition to providing technical guidance, mentoring and coaching to other team members, you will ensure that client business remains repeatable and that expectations are exceeded at all times. Your success in this role will be measured by sky-high client retention rates and praise from customers and colleagues alike. All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:<a href="http://jobs.accolo.com/13440" target="_blank" shape="rect" rel="nofollow">http://jobs.accolo.com/13440</a> Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, InfoPartners or Accolo will keep you updated as to your status by e-mail or phone. Related Keywords: IT consultant, IT manager, IT management, systems engineer, network support, network administrator, systems administrator, system administrator, systems integrator, MIS, network engineer, network engineering, network support engineer, IT support engineer, Windows, XP, Mac Os X, Exchange, GoodLink, Blackberry, MS Office, Visio, Veritas Backup Exec, TCP/IP, DNS, DHCP, Netscreen, SonicWALL, Cisco PIX, MCSE, CCNA ]]>

<![CDATA[Delivery & Setup Technician for an AV/Computer Rental Firm. Qualified candidate must be a strong team player; have good computer, networking, & Audio/Video setup knowledge; be detail oriented; and have excellent people skills. Will work directly with customers. Some weekend and overtime hours expected. Company benefits include health, dental, 401k plan and competitive salary. ]]>

<![CDATA[LeCroy Corporation The LeCroy Protocol Solutions Group based in Santa Clara, California, specializes in highly sophisticated development tools for high speed, serial data protocols. LeCroy protocol analyzers and exercisers are in the critical design and test path for the vast majority of the world’s leading semiconductor, storage, and system companies. Designers and engineers use our tools to generate and monitor traffic over the latest high speed serial data interfaces, including USB2, Bluetooth, PCI Express, Serial ATA, Serial Attached SCSI (SAS) and Wireless USB. Our customer’s markets are comprehensive and global, with applications from mobile consumer devices to massive storage arrays, and everything in between. LeCroy is also a leading provider of oscilloscopes, and related test and measurement solutions that enable companies across a wide range of industries to design and test electronic devices of all types. Since our founding in 1964, we have focused on creating products that improve productivity by helping engineers resolve design issues faster and more effectively. LeCroy PSG currently has an opening for a Field Applications Engineer. This position requires a BSEE / BSCS or equivalent, 2 or more years of related experience and excellent verbal, written and presentation skills. The candidate must be a self-starter and able to work effectively with minimum supervision. This position requires extensive travel within the US and Asia. The ideal candidate will have an engineering background including experience with Storage products, in particular SAS/SATA or Fibre Channel. Experience with any of the following communication protocols is a bonus: PCI Express, USB, UWB, Bluetooth or Ethernet, The successful candidate will perform the following tasks: • Provide pre- and post-sales technical support for all LeCroy PSG products including the Storage, PCIe and Peripherials &Wireless test tools. • Generate technical training materials including user manuals, competitive product analyses, application notes, technical articles, conference papers, etc. plus technical, marketing and sales literature. • Train LeCroy PSG customers, Sales Engineers and Channel Partners. • Present LeCroy PSG products in compliance workshops, conferences, seminars and trade shows. • Help define new LeCroy products, interact with LeCroy’s customers and assess their specific product connectivity requirements as well as general market requirements. ]]>

<![CDATA[An established reprographic/printing firm is searching for an energetic Digital Services/Sales Consultant. The successful candidate will be responsible to create new revenue and grow existing accounts. This position is regarded as a consultant and solutions provider in the digital sales arena; expected to make daily presentations with clients and be extremely organized. The qualified candidate must have excellent communication skills, and ability to quickly learn new technology. Must be self-motivated, able to work independently, and detail oriented. Qualified candidate will have at least two years of strong sales and technology experience; will interface with production staff, sales team and clients; and communicate with clients on the use and functionality of web-based digital services within the client’s organization. Successful candidate must possess a positive attitude and a high degree of professionalism with a proven track record in a quota-driven sales environment. Will work in the field 80% of the time so must provide own transportation to travel to client locations throughout the San Francisco Bay Area. ]]>

<![CDATA[Logiciel. Inc. is a software company specializing in providing business applications for the wholesale and retail industries. Our products include state-of-the-art, highly innovative solutions in Wireless Mobile Computing & Communication, Sales Force Automation, Inventory Control and Retail Point-of-Sales. We are expanding and have immediate openings for a lead and an entry level technical support specialist. Duties and responsibilities: - Troubleshoot and resolve technical support calls - Train end-users on the use of our applications, both in-house and on-site - Configure mobile devices (PDA), access points, computers and peripherals - Proactively ensure that client is ready for the anticipated event where application will be used - Write user manual, training guide and procedural documents - Test applications for both PC and PDA, including function modifications, new features and bug-fixed - Keep track testing results, versions and releases - Provide rotating after-hours and week-end emergency support calls - Out-of-State travel to Trade Shows throughout the U.S. Required Skills: - Training, Tutorial and Technical support experience - Excellent analytical skills in troubleshooting problems is a MUST - Excellent oral and written communication skills is a MUST - Ability to communicate with end user of varying degrees of technical expertise. - Strong attention to details, excellent organizational and time management skill, outstanding resourcefulness and professional work ethics - Ability to work independently, multi-task and excel under pressure in a small group environment - A professional, patience and friendly attitude - A strong desire to help resolve issues - Working knowledge of Client-Server and Relational Database Technology - Working knowledge of Computers and Networking - Knowledge of programming language a plus - Knowledge of the Wholesale and Retail Trade a plus Logiciel offers a casual, small group working environment. Our focus and passion is on providing state-of-the-art business software solutions backup by superb technical support service. We offer competitive salary with health benefits. For immediate consideration, please e-mail your response including a cover letter with salary expectations and resume to jobs@logiciel.com. Applicants must possess permanent US work authorization, which does not require sponsorship. No phone calls. ]]>

<![CDATA[You will love this Help Desk, Desktop Support position working for a national law firm in the S.F. office. In addition to providing Tier 1/Tier 2 help, this position is responsible for IT training to 110 users on site, including IT on-board training for new employees. This position calls for three years of tech support experience in a Windows environment, strong MS Office skills, and exceptional customer service skills. Experience in a professional services organization is preferred, law firm experience especially attractive. Great staff, beautiful offices. Send resumes and cover letter to: nancy@shdevlin.com]]>

<![CDATA[Summary The Helpdesk Operator will be responsible for providing frontline support for both internal Esurance associates, as well as associates working in a remote setting. The duties will include resolution of routine desktop trouble tickets, remote troubleshooting of desktops, and responsibility for identifying and escalating serious application issues. He/she must have excellent communication skills, both written and oral, and will also be responsible for working with other Operations teams to identify potential causes for problems, and relay information back to Associates working as the single point of contact. Shift work is required, with normal schedules covering 8 hour shifts from 5:00 AM to 7:00 PM PST Monday through Friday. Responsibilities • Provide day-to-day service, support, and assistance with various Windows XP applications and systems. • Responsive resolution of routine desktop trouble tickets • Perform system monitoring, identify network problems, and communicate recommendations for solutions • Remote test and verify application issues, and escalate issues as needed. • Assist with MIS duties as needed. Qualifications • Great Customer Service skills • Competent understanding of Broadband technologies • Good understanding of TCP/IP networking for LAN and WAN • Excellent knowledge of Office 2003 functions and operations • Solid understanding of Citrix technologies • Exceptional organizational skills and attention to detail • Excellent team working skills Education and Experience: • Associate degree in Computer Systems or equivalent job experience • Minimum of 2 years experience working with Windows XP, and demonstrated experience working with Server 2003 • MCDST certification desirable ]]>

<![CDATA[Euresys: Euresys is a leading manufacturer of imaging hardware and software with offices worldwide. Our target markets are security/surveillance and industrial automation (machine vision). We were founded in 1989, and are a growing company in search of talented people to help us continue to grow. Euresys, Inc. is a subsidiary of Euresys S.A. with responsibility for sales and support in the Americas. Job title: Sales/Technical Support Engineer Minimum Requirements: - BSEE or BSCS or equivalent - Experience in imaging industry with camera, frame grabber and/or image process software - Minimum of 3 years experience - Experience in C++ programming - Working knowledge of Microsoft Windows Operating Systems - Communication skills Additional Preferred Knowledge and Skills: - Knowledge in .Net - Knowledge in DirectShow - Working knowledge of a Linux based Operating System - Bi-lingual (English and Spanish) Job description: The successful applicant will work with customers and distributors, and will have to make technical presentations. He/she will provide accurate technical information to customers during pre-sales activities for both hardware and software products. He/she will also technically assist our customers during the post-sales integration and usage of the Euresys’ products. This position requires up to 35% travel in the Americas with occasional travel to Belgium, Brazil, and Mexico. Preferred Location: Orange County (southern California) To apply: Send your resume to the attention of Keith Russell Euresys, Inc. jobs@euresys.com ]]>

<![CDATA[About eGain Communications Corporation eGain (OTCBB: EGAN.OB) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, several of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, contact center agent productivity, service process efficiencies, sales, and overall contact center performance. To find out more about eGain, visit www.egain.com. Job Description: eGain's Technical Support has multiple entry level positions open for the right individual seeking an opportunity to get started in a dynamic, fast paced organization where you can build your skills and become a top performing Product Support Specialist. eGain's Technical Support staff provide exceptional technical support to software professionals implementing and administering eGain applications, and contribute to continuous product and service improvement through product and documentation review, process improvement and internal systems design, configuration and implementation. Responsibilities: - Provide telephone and email support to customers responding to a variety of customer requests - Communicate effectively with customers of varying levels of technical expertise - Work with other members within Technical Support to research and resolve customer problems - Work effectively with offshore teams, coordinating issue resolution and customer communication - Contribute to product development with feedback on customer issues to Product Engineering - Work on specific project assignments, including such things as process/ tools improvement, maintenance of the Technical Support website, development of technical documents, etc General Requirements: - Strong customer service skills and an eagerness to excel - Excellent written and verbal communication skills - Attention to detail and the ability to learn quickly - Effective organizational skills - A two year degree or relevant experience working with computer technologies Basic Technical Requirements: - Experience with computer software applications - Experience or understanding of Windows operating systems (Linux a plus) - Experience or understanding of Internet Explorer (Firefox or Tomcat a plus) - Experience or understanding of networking and/ or email technology a plus Knowledge Of The Following Is A Plus: - Working knowledge of Mail server protocols IMAP, POP3 - Working knowledge of relational databases (DB2, Oracle, Sybase, Informix, MS SQL Server) - Working knowledge of operating systems (Windows 2000, Windows 2003, Windows XP, UNIX, Linux) - Experience in supporting client/server and J2EE applications (Java, XML, JScript, C) - Experience with browser technologies (products, plug-ins) on different platforms - Hands on experience with HTML, Java-Script - Web server knowledge or experience (MS-IIS, Weblogic, Websphere) - Knowledge of networking technology How to Apply: Qualified candidates should email their resume to jobs@egain.com. If you have any of the skills noted as a plus and want to get in good with HR, we¡¦d love for you to highlight. Thank you. ]]>

<![CDATA[Job Title and Location: Technical Support Engineer – Mountain View, CA Company Information: eGain (OTCBB: EGAN.OB) is a leading provider of multi-channel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, several of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multi-channel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multi-channel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, contact center agent productivity, service process efficiencies, sales, and overall contact center performance. To find out more about eGain, visit www.egain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe). Job Description: eGain Technical Support staff provides exceptional technical support to software professionals implementing and administering eGain applications, and contribute to continuous product and service improvement through product and documentation review, process improvement and internal systems design, configuration and implementation. Responsibilities: • Provide telephone and electronic support to customers. • Communicate effectively with customers of varying levels of technical expertise. • Respond to complex customer requests. • Research issues and reproduce reported behavior. • Work with other members within Technical Support to ensure complete root cause analysis and timely resolution of customer issues, and to complete any necessary follow-up for resolution. • Work effectively with offshore teams, coordinating issue resolution and customer communication. • Contribute to product development with feedback on customer issues to Product Engineering. • Work on specific project assignments, which may include such things as process/tools improvement, maintenance of the Technical Support website, development of an internal website, etc. General Requirements: • A Bachelor's degree, preferably in Computer Science. • Two or more years of software support experience. • Strong customer service skills and an eagerness to excel and be part of a dynamic fast growing team. • Superb trouble-shooting skills and tenacity in problem solving. • Excellent written and verbal communication skills. • Attention to detail and the ability to learn quickly. • Excellent organizational skills. Technical Requirements: • Working knowledge of CRM products and Mail server protocols IMAP,POP3. • Working knowledge of relational databases (DB2, Oracle, Sybase, Informix, MS SQL Server). • Working knowledge of operating systems (Windows 2000, Windows 2003, Windows XP, UNIX, Linux). • Experience in supporting client/server and J2EE applications (Java, XML, JScript, C). • Experience with browser technologies (products, plug-ins) on different platforms. • Hands on experience with HTML, Java-Script. • Web server knowledge or experience (MS-IIS, Weblogic, websphere). • Knowledge of networking technology. How to Apply: Qualified candidates should email their resume to jobs@egain.com. If you have any of the skills noted as a plus and want to get in good with HR, we’d love for you to highlight. Thank you. ]]>

<![CDATA[<img src="http://i283.photobucket.com/albums/kk314/mchengevault/image001.jpg" align="left"> <img src="http://i283.photobucket.com/albums/kk314/mchengevault/image002.jpg" align="left"> Disaster Recovery Specialist Seagate Services, a division of Seagate Technology, is seeking a Disaster Recovery Specialist for its EVault business unit. The primary role of this position is to install, support and manage all aspects of EVault’s Disaster Recovery environment. Imagine Yourself:<ul> <li> Providing server technical support to subscribers during disaster recovery testing or an actual disaster declaration <li> Assisting customers in restoring Windows and other server operating systems from backup to different server hardware <li> Setting up and tearing down subscriber disaster recovery tests in a deadline oriented environment, including server hardware, operating system and SAN setup using VMware <li> Managing multiple complex projects simultaneously, utilizing both internal and client resources <li> Researching disaster recovery hardware/software issues and documenting resolutions <li> Creating and maintaining written status reports during subscriber testing activities and setup <li> Assisting with the training and mentoring of new Recovery Specialists <li> Assisting with equipment installation and relocation</ul> What We’re Looking For:<ul> <li> Strong knowledge of Windows 2000 and 2003 required <li> At least 3-5 years operational experience in a LAN computing environment involving direct customer contact (internal and external customers) <li> At least 1-3 years of facilities and/or datacenter management experience <li> Solid network (DHCP, DNS etc.) configuration and trouble-shooting skills <li> Operational experience with SAN, NAS, and Linux or Novell NetWare. Previous experience in a disaster recovery role a plus <li> Must be able to work shift weekend and/or rotational work as needed with on call schedule <li> BA/BS Degree from accredited 4 year school</ul> For immediate consideration, please apply <a rel="nofollow"><a href="http://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=EVAULT&cws=2&rid=274" rel="nofollow">HERE</a>. Seagate Services (EVault Inc.) is an Equal Opportunity Employer committed to a diverse workforce.]]>

<![CDATA[International Currency Technologies, INC (ICT Corporation) was established in 1980 as a bill acceptor company. No longer merely a bill acceptor company, ICT has several currency related products in production and even more currently under development. Customer service is important to us, and our international branch offices were established to insure that knowledgeable, rapid, and friendly customer support would always be available from the factory for our clients. Currently ICT produces currency handling products for numerous countries, and is constantly developing support for additional currencies and seeking additional means of providing cash handling services. The Technical Support and RMA Technician is responsible for working with customers over the telephone to determine if issues with their product can be solved locally or needs to be sent in for repairs. Day to day duties include telephone technical support, repairing electronics or hardware of damaged merchandise, documenting repair procedures and parts used, and writing reports based on the repairs performed. This position is responsible for keeping customers products up and running, or to get their products back in service as quickly as possible. The applicant will need to be familiar with various versions of the Windows operating system and be able to learn software and procedures specific to working with our products. Once repairs are completed the units must be tested to function as per specification. From time to time the applicant will be required to perform tasks outside of this job description. Required Skills and Experience: * Possess strong organizational, prioritization, and time-management skills, and attention to detail * Excellent written and oral communication skills * Negotiation skills * Results-oriented, self-motivated, energetic, professional, mature, and reliable * Exceptional ability to juggle multiple opportunities concurrently * Bachelor's degree or higher * Proven team player * Opportunity to travel for trade shows. To Apply: If you are up for the challenge send us your resume along with a cover letter containing a brief paragraph about yourself. Include in the paragraph salary requirements and send to: admin@ict-america.com Accepted document formats are rich text, Microsoft Word 2000, and Adobe pdf. ]]>

<![CDATA[ A leader in the integration of audio video systems, Snader and Associates, Inc. Silicon Valley office, is looking to fill a full time position as a lead installer/project manger. We are looking for a high energy, passionate team player that does what ever is required to complete a job on time, and within budget. The candidate will display strong leadership traits, organizational and communication skills, and the technical abilities to install and / or lead small to large scale audio video installation teams. Duties/ Skills • Ability install and wire high quality AV systems • Ability to lead installation teams. • Ability to crimp and solder cable. • Ability to read and understand AV system schematics and architectural drawings. •Ability to deal directly with electrical and general contractors. •Ability to install structural systems related to AV systems. •Strong written and verbal communication skills. •Ability to upload/download Crestron / AMX, and Clearone code. •Ability to troubleshoot and solve basic audio video and control system problems. •Basic electrical / electronic and telecom knowledge is a plus. •A two year associates of science degree / certificate in a related field, is a plus. Please send your resume to techservice@snader.com ]]>

<![CDATA[Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric. We are looking for a Senior Product Manager to take our Web Services API and integration capabilities to the next level. You will be responsible for driving our overall integration strategy, and recommended integration best practices. This role has both inbound and outbound characteristics. Besides working closely with the engineering team to build and release new Integration-as-a-Service features and products, you will work closely with customers, sales teams the consulting team, and external partners, so strong customer and sales skills are required. Responsibilities: Lead the design of new Integration-as-a-Service features as leader of a cross-functional feature team: write the functional specification, create prototypes for usability testing, and work with the development, technical publications, and quality assurance teams through delivery of the feature Research competing products and trends in web and on-demand application development market Work with customers and partners to understand their business & technical requirements Participate in release planning process to determine contents of each release Work with other internal organizations to build awareness of and demand for your features Participate in customer-facing events and user conferences as a product expert. Required Skills/Experience: Excellent technical and functional understanding of Web Services as well as the concepts of SOA Experience with ERP/CRM integration projects Understanding of business process flows related to ERP/CRM applications Familiar with Java, C#, or C++ development Working knowledge of SQL, and able to perform SQL statements High energy and passion for the job At least 6 years industry experience At least 2 years experience as a product manager Excellent written and verbal communication skills Experience with functional requirements and specifications Experience in outbound presentations/Excellent Presentation skills Bachelors' degree required. BS in CS or EE preferred Desired Skills: Experience with an integration broker such as Tibco, Webmethods, WebSphere or WebLogic Familiar with Java, C#, or C++ development Experience with enterprise CRM software, particularly in a web-based environment Employees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity. Please apply online at: <a href="http://www.salesforce.com/company/careers/locations/a0800000000Ab4cAAC/a017000000AJkDYAA1.jsp" rel="nofollow">http://www.salesforce.com/company/careers/locations/a0800000000Ab4cAAC/a017000000AJkDYAA1.jsp</a>]]>

<![CDATA[ <table border="0"> <tr> <td>Job Title:</td><td> Developer </td> </tr> <tr> <td>Department:</td><td> IT </td> </tr> <tr> <td>Reports to:</td><td> Business Applications Manager </td> </tr> <tr> <td>Location:</td><td> Corporate Office </td> </tr> <tr> <td>Employee Status:</td><td> Regular, Full-time, Exempt </td> </tr> </table> Summary: The primary responsibility of this position is to provide production support and enhancements to Benefit’s business systems. Essential Duties and Responsibilities <li>First tier support contact for issues regarding the company business systems and interfaces <li>Manage help desk requests, including communication, resolution, and escalation if appropriate <li>Recommending/implementing/documenting changes and processes <li>Work closely with consulting teams and Benefit Cosmetics Business Team on projects related to system enhancements</li> Qualifications Required: <li>Strong communication and customer service skills. <li>Solid experience with one or more of the following languages: <ul> <li>Java <li>C# <li>VB.NET <li>ASP.NET </ul> <li>Familiarity with one or more of the following technologies: <ul> <li>Sharepoint <li>Biztalk <li>SQL Server <li>ERP systems <li>EDI systems </ul> <li>2 years in a consulting role in a retail and/or manufacturing focused environment <li>BS or equivalent work experience</li> To Apply Please send resume and cover letter to: StarSearch@Benefitcosmetics.com 685 Market Street, Floor 7 San Francisco, CA 94105 ]]>

<![CDATA[RealNetworks, Inc. is a rapidly growing, web based, digital music, online gaming and streaming company headquartered in Seattle, Washington, that provides the universal platform for the delivery of any digital media, from any point of origin, across virtually any network, to any person on any Internet-enabled device, anywhere in the world. RealGames, a division of RealNetworks, Inc., is the leading global producer and publisher of casual games. With the best casual games created by our hit-producing studio and world-class game developers, we deliver to you the games everybody wants to play. From Super Collapse! to Delicious, and from Monopoly™ to Little Shop of Treasures. All high quality fully localized and most of all, Fun! In the past few years, RealGames family has grown to include RealArcade, Zylom, GameHouse, Attrativa, GameTrust , Mr. Goodliving, and most recently, TryMedia. Worldwide, the RealGames network reaches more than 40 million unique players each month. Technical Support Engineer – ActiveMARK Besides a highly technical understanding of ActiveMARK, ActiveMARK Packaging Tool, installers, our commerce and download infrastructure and behavior, the Technical Support Engineer must also be an excellent communicator and have polished customer service and training skills. To support game publishers and affiliates, the TSE will work both independently as well as with engineering, development, product marketing, network operations, sales engineering, and customer service to troubleshoot and resolve support incidents to resolution. This person will report to the technical support manager. GENERAL SUMMARY/PURPOSE Enable game developers and publishers to protect distribute and sell digital content by troubleshooting complex software issues. Alter applications to ensure functionality with DRM technology in both digital and physical media. Analyze application log files to detect what DLL calls, registry entries or functions an application is performing to detect why certain applications error once protected. Dissect applications to better protect them against hacks, as well as obfuscate information, making it more difficult to crack. Support internal staff on all technical issues with regard to digital rights management, reporting, catalogue web services, license web services, delivery of content and testing. Review ERD and PRD documents concerning the DRM tool, enabling product to grow based upon customer need, product landscape and market value. Lead knowledge base creation by creating solutions that can be used by all customers, whether it is training documents, bug reports, release notes or frequently asked questions. Job Description: • Provides technical support to game publishers, affiliates, and product support personnel who are diagnosing, troubleshooting, repairing and debugging ActiveMARK and related products and services. • Provides support to game publishers where the product is highly technical or sophisticated in nature. • Reports design reliability and maintenance problems or bugs to design engineering/software engineering. • May be involved in customer installation and training. • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. • Exercises judgment within defined procedures and practices to determine appropriate action. • Working knowledge of installer script technologies and application architecture and the ability to read log files. • Large number of external contacts via email and CRM tool. Responsibilities: • Manage triaged calls and support incidents via CRM tool from customers according to our support metrics. • Take calls from customers, prospects, and others to resolve technical issues involving the use and integration of both SafeDisc and ActiveMARK enabled products. • Route incidents to appropriate Support Engineers • Perform project-related tasks as delegated by the Technical Support Manager • Provide customers with 1st and 2nd line assistance on the product and company • Assist in reducing support load by writing FAQs and KB items • Anticipate and assess potential software product and process improvements • Provide quality technical support within the timeframe specified by our support metrics • Alert management to potential problems with customers and/or products • Other related duties and projects as assigned. PRINCIPLE DUTIES AND RESPONSIBILITIES Essential Functions (% of Time): 1. Provides technical support to game publishers, affiliates, and product support personnel who are diagnosing, troubleshooting, repairing and debugging ActiveMARK and related products and services. (60%) 2. Support Internal Employees with technical questions and handle and resolve case by case escalations. (20%) 3. Prepare and Post Help Documentation and training material. (10%) 4. Streamline CRM to reduce inbound inquiries. (5%) 5. Maintain authenticated login database and update contact information (5%) QUANTITATIVE MEASURES: The position is measured on incidents worked and closed to resolution per month. Knowledge, Skills, and Abilities: Minimum: Ability to troubleshoot complex software issues. Understanding of web technologies and e-commerce. Self-starter with great attention to detail and follow through. B2B customer service experience. Great written and verbal communication skills. Ability to communicate complex issues into plain English. Preferred: Experience with Digital Rights Management and Customer Relationship Management systems. Desired Technical Skills: Troubleshooting mastery, ability to understand log files, understanding of application architecture and DLL calls. Education, Certification, and/or Training: Minimum: BS or BA or 5 years+ experience Preferred: BS in Computer Science or similar Experience: Minimum: 2 years B2B customer service / technical support experience. Preferred: 5 years B2B customer service / technical support experience. RealNetworks, Inc. is proud to offer our full time employees an extensive benefits package; including vacation, medical, dental, vision, 401K, an employee stock purchase program and subsidized commuting options. Additional benefits include our charitable matching program, learning and development programs, employee wellness plans and more! RealNetworks, Inc is an equal opportunity employer (EOE) ]]>

<![CDATA[***************************************** ATTENTION: You must submit a job application by completing our survey: <a href="http://digitalstormonline.com/hiretesting.asp" rel="nofollow"> http://digitalstormonline.com/hiretesting.asp</a> If you have already submitted previously, please re-submit your application ***************************************** Job Description: We are looking for an experienced computer technician that can help us test, and troubleshoot issues with computers. You must understand how to diagnose and resolve: blue screens, crashes, hangs, driver conflicts, and fresh Window (operating system) installations. Requirements: You must have experience in the field with troubleshooting computers and you must be looking for a full-time job. For more information, please visit the job application link above.]]>