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<![CDATA[Successful, established software company in downtown Seattle seeks a Technical Support Engineer to provide pre-sales technical assistance to its sales team, field engineers, and other customer support staff. Job description: • Provides Pre-Sales technical assistance by recommending system hardware and configuration data for specific clients. • Provides technical support to field engineers, technicians, and product support staff who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software. • Responds to situations where first-line product support has failed to • May be involved in customer installation and systems-related training at large site installations. Job Requirements: • 2+ years of pre-sales support experience • Minimum 4+ years experience providing technical support to field engineers and technicians • Detailed knowledge of the diagnosis, repair and debugging of computer systems and/or software • Strong working knowledge of computer networks and related hardware • Ability to communicate verbally and in writing in a clear and concise manner to all levels of a customer organization • Ability to create, document, and present to customers a combination of hardware, network and software solutions that will meet their needs • Ability to travel to customer locations on an as-needed basis We offer a fun, rewarding work environment and a competitive salary and benefits package, including health, dental and vision insurance; 401(k) with employer matching; paid time off; and more! To apply, email your resume, with PRE-SALES SUPPORT in the subject line, to jobs@pmsi.com. ]]>

<![CDATA[Growing copy machine company seeks techs to service Cannon & Ricoh products. M-F 8am-5pm $15-22 DOE Call Jason or Mark at 206.788.4200 Requirements: Computer networking a plus Customer Service Credentials from Cannon, Ricoh & related products: Lanier, Gavin, & Gestetner ]]>

<![CDATA[Looking for a fun and exciting place to work? Come and “Live The View” at the Space Needle! The Space Needle LLC is currently hiring a Network Administrator to join our team. This position is responsible for: • Ensuring corrective and preventive measures are performed on existing equipment and systems • Configuring Cisco routers and HP Pro Curve network switches • Developing network plans and ensure communications among various technologies • Maintaining inventory of various software packages with all updates and fixes • Documenting existing network infrastructure and negotiate with network solution providers • Troubleshooting problems and proactively monitor the network to remove potential problems The successful candidate will have: • Advanced understanding of Microsoft Office suite (2000, 2003 and 2007) • 3 – 5 years related experience in a medium size business network environment • Complete fluency with Microsoft Windows workstation and server operating systems • Familiarity with multiple Point of Sales systems including credit card processing and PBX phone systems for configuration and changes • Completed Microsoft related coursework and certifications • Excellent guest service skills The Space Needle LLC offers a fun energetic environment, full benefit package including 401(k), partially company sponsored medical/dental/vision plan for team members, discounts, and paid leave. The Space Needle LLC is an equal opportunity employer committed to a drug free workplace. Please send letter of interest including salary history and resume to employ@spaceneedle.com . ]]>

<![CDATA[We are seeking a motivated Desktop Support Technician who can provide hands-on technical contribution in the support and maintenance of corporate IT resources for CarDomain. The successful candidate will play a critical role in the administration and operation of a scalable and highly available corporate infrastructure to support CarDomain’s continuing growth. Responsibilities include: • Primary support of employees in use of workstations, applications and corporate IT resources. • Support of desktop hardware, operating systems, applications, and databases. • Provision computers, accounts and phones for new employees. • Research and implementation of new technologies and systems architecture. • Contribute to the support of network, e-mail, domain and backup infrastructure. • Contribute to the operational support of outward facing production systems as needed. Qualifications: • Expertise in use and support of common desktop applications including MS Office 2003/2007 and OpenOffice 2.x • 3+ years supporting Microsoft XP and MS Mobile 5/6 • 3+ years supporting MS Windows Servers (2000/2003) • Working knowledge of MS Active Directory, MS Exchange Server and MS SQL Server • Working knowledge of TCP/IP networking, routing and service load balancing. • Working knowledge of firewalls/security, VPN, SNMP, DNS, SMTP, LDAP • Excellent customer service skills • Excellent communication and organizational skills • Desire to work in fast-paced team environment • Desire to work with and contribute to open source technology CarDomain Network, Inc. CarDomain operates the web's largest community for auto enthusiasts. CarDomain Network was founded in 1998, is privately held and headquartered in Seattle, Washington. We are currently interviewing local candidates only. If you meet all the qualifications requirements, please apply online. ]]>

<![CDATA[Expeditors, a leader in international freight forwarding and global logistics, has the following opening in Information Services in Seattle: Please see our full ad and submit applications on-line at the Expeditors website - www.expeditors.com Technical Configuration Administrator: <a href="http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/cb5ef860f9c81ed7882573a1007f5aeb?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/cb5ef860f9c81ed7882573a1007f5aeb?OpenDocument</a> Helpdesk PC Support Technician: <a href="http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/c1b223bd5e7e5ca08825732a0079ee5e?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/c1b223bd5e7e5ca08825732a0079ee5e?OpenDocument</a> Lotus Notes Applications Support: <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/dde4912873aef74d88257324007987aa?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/dde4912873aef74d88257324007987aa?OpenDocument</a> Windows System Administrator: <a href="http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/b82b25081137a5d38825725f0081277b?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/248a474164f3880f882568cc005968cf/b82b25081137a5d38825725f0081277b?OpenDocument</a> Data Center Operations Support: <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/35996068451987d2882573a2005b72a6?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/35996068451987d2882573a2005b72a6?OpenDocument</a> Technical Support: <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/3327317fb53f926d882573fd00727797?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/3327317fb53f926d882573fd00727797?OpenDocument</a> ]]>

<![CDATA[ PCC Natural Markets is looking for an experienced applications programmer. Projects will involve corporate databases and making data available to end-users. Prerequisites: Must have strong customer service orientation and interact effectively with end users to provide solutions. Projects will involve corporate databases and making data available to end-users. At least one year experience programming with Visual Studio.net and SQL Server. Must have working knowledge of SQL Server administration, familiarity with all aspects of the software development life cycle. Demonstrated ability to perform well in a standards-based development environment. Must be proficient in Microsoft office suite. Some formal training or education required. Retail experience a plus. To apply, please send your resume to itrecruit@pccsea.com ]]>

<![CDATA[Expeditors, a leader in International Freight Forwarding and Global Logistics, has full-time Application Support openings. These positions entail supporting and maintaining Expeditors' proprietary Legacy and Java Applications. This is accomplished by handling incoming helpdesk tickets via phone and email for our clients and 180+ worldwide branches. Please see our full ads and submit applications on-line at the Expeditors website - www.expeditors.com Application Support - Export <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/5f82af896d3600708825719d005b3c78?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/5f82af896d3600708825719d005b3c78?OpenDocument</a> Application Support - After Hours <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/45d9aeea64ff27a5882572a6006fe761?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/45d9aeea64ff27a5882572a6006fe761?OpenDocument</a> Application Support - Edi <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/d43a84266b73bd078825712b005cf2f7?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/d43a84266b73bd078825712b005cf2f7?OpenDocument</a> Application Support - Import Support <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/0a14a7c105a796df8825738400722a11?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/0a14a7c105a796df8825738400722a11?OpenDocument</a> Application Support - exp.o Support <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/b5feaf8c369bdfe488257046006c120e?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/b5feaf8c369bdfe488257046006c120e?OpenDocument</a> Application Support - Systems Analyst <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/3007df6773a1b07b88257392007782fe?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/3007df6773a1b07b88257392007782fe?OpenDocument</a> Support - After Hours <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/91fa19554bb67ec688257412006f7e9c?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/91fa19554bb67ec688257412006f7e9c?OpenDocument</a> ]]>

<![CDATA[ABODA is a national market-leading provider of extended stay and corporate housing services, rental finding, real estate and furniture rental and sales. Everyone who joins our organization plays a role in helping ABODA achieve our high standards. We are currently seeking a Technology Support Specialist to join our Information Technology Team. Job Mission: Provide tier level support to all ABODA end users, ensuring that they can execute their jobs to the highest degree. Our ultimate goal is making technology support flow smoothly and allowing end users to provide excellent customer services to our guest, exceeding their expectations while in their home away from home. Primary Responsibilities: - Respond to requests or issues from phone calls via desk phone. - Check Help Desk inbox at all times - Supply “How To" document for training end users - Use “Log Me In” software to connect to remote desktops - Troubleshoot all desktop and network printer issues - Supply minor application training - Troubleshoot email issues/problems - Track helpdesk requests - Report critical technology issues to IT manager - Provide limited training on Office programs for users(new and old) - Troubleshoot custom internal application - Maintain and make edits to company website - Build new pages for the corporate site - Make edits to the intranet site or add new content Additional Responsibilities: - Add/remove employee profiles from the intranet site - Maintain organized clean work environment - Attend and participate in scheduled department and company meetings - Proactively communicate future maintenance issues to IT Manager - Must be organized, self-motivated, detail oriented person who can work in a fast paced environment and multitask on a daily basis - Must have excellent customer service skills, possess interpersonal and human relation skills and consistently model those behaviors - Must have the ability to get along well with co-workers and above all maintain a positive attitude Knowledge, Skills and Qualifications: - Basic understanding of WAN and LAN network technologies - Applied knowledge of internal PC processing and ability to repair hardware and software related issues - Ability to uses and learn Microsoft technologies including: Word, Excel, Publisher, Power Point, Outlook, Understand basic’s of Exchange Server, and ability to learn additional technologies. - Understand basic LAN telecommunications and willing to learn platform - Understanding of Basic Web development and design using HTML, CSS, ASP, and Flash with willingness to learn - Desired ability to use: Adobe Photo Shop and Adobe Illustrator - Understanding of data life cycle when captured from end user forms Education, Training and Certification: - Entry level AA Degree in Technology, or 2 years of work experience in the Technology Industry. - Web development and design skills desired We provide competitive pay plus commission, comprehensive group medical, dental, and vision for full time employees at no cost to the employee after 90 days of employment. We also provide Section 125, 401(k), company stock, paid holidays, PTO and vacation time. Non-negotiable traits of ABODA Employees: Ethical • Flexible • Dependable • Self-motivated • Resourceful • Spirit of Service Please email your resume]]>

<![CDATA[ <o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="country-region" /> <o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City" /> <o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place" /> <div class="Section1"> <o:p> </o:p> Do you have both superior interpersonal skills and strong technical skills? Are you energized by a challenging, growing, and supportive environment? NP Information Systems is looking to add another exceptional IT Consultant to our team. NPI is an IT services company offering strategic consulting and support to small and midsized businesses for over 24 years. We are a Microsoft Gold Partner and have an outstanding team of friendly and supportive engineers. As a member of our talented team, your clients will look to you for answers -- from a simple fix for an immediate problem to partnering with them to develop a long term IT strategy. <o:p></o:p> <h2>Responsibilities<o:p></o:p></h2> This position requires a person with the ability to support both the human and technical sides of technology. <o:p></o:p> <h3>Soft Skills (a.k.a. Working with Humans)<o:p></o:p></h3> <ul type="disc"> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l2 level1 lfo3;tab-stops:list .5in">Excellent customer service skills<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l2 level1 lfo3;tab-stops:list .5in">A solid work ethic and professional appearance<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l2 level1 lfo3;tab-stops:list .5in">Comfort communicating with business owners, managers, and end users on technical and non-technical levels<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l2 level1 lfo3;tab-stops:list .5in">Schedule flexibility<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l2 level1 lfo3;tab-stops:list .5in">Superior organizational, problem-solving, and analytical skills <o:p></o:p></li> <li class="MsoNormal" style="mso-list:l2 level1 lfo3;tab-stops:list .5in">Confidence to proactively take on challenges and responsibilities <o:p></o:p></li> <li class="MsoNormal" style="mso-list:l2 level1 lfo3;tab-stops:list .5in">Exceptional time management and multitasking skills<o:p></o:p></li> <li class="MsoNormal" style="mso-list:l2 level1 lfo3;tab-stops:list .5in">Attention to detail and quality of work<o:p></o:p></li> </ul> <h3>Technical Skills (a.k.a. Working with Machines)<o:p></o:p></h3> <ul type="disc"> <li class="MsoNormal" style="mso-list:l4 level1 lfo6;tab-stops:list .5in">Advanced troubleshooting skills<o:p></o:p></li> <li class="MsoNormal" style="mso-list:l4 level1 lfo6;tab-stops:list .5in">Solid understanding of TCP/IP, switching, routing, and VPNs<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Network and server design, configuration, implementation and migration<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Windows Small Business Server 2000/2003<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Windows 2000/2003/2008/Mobile/Vista/XP<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Exchange 2000/2003/2007, ActiveSync, Outlook Anywhere/Web Access<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">SQL 2000/2005<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Active Directory, Group Policy, IIS, Windows Update Services<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">VMWare, Virtual PC/Server<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Symantec Backup Exec, AntiVirus and Endpoint Protection<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">GFI MailEssentials, MailSecurity and MailArchiver<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">SonicWALL and WatchGuard Firewalls<o:p></o:p></li> </ul> <h2>Education/Experience/Credentials<o:p></o:p></h2> <ul type="disc"> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Experience in computer related field for 5+ years<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Current MCSE, MCSA or ability to obtain certification within 6 months of employment<o:p></o:p></li> <li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-list:l4 level1 lfo6;tab-stops:list .5in">Previous IT consulting experience a tremendous plus <o:p></o:p></li> </ul> <h2>Location<o:p></o:p></h2> Our <st1:country-region w:st="on">Kent</st1:country-region> office is our hub, but serving clients from <st1:city w:st="on">Everett</st1:city> to <st1:city w:st="on"><st1:place w:st="on">Tacoma</st1:place></st1:city> means reliable transportation is a must.<o:p></o:p> <h2>Compensation<o:p></o:p></h2> Competitive package, including additional compensation based on individual performance, experience, certification, and company profitability. Benefits include medical, dental, optical, and retirement plan. You will be compensated for travel, and technical training is also available.<o:p></o:p> <h2>Contact<o:p></o:p></h2> Let's talk. E-mail your resume and cover letter today to careers@npinfo.com<o:p></o:p> </div> ]]>

<![CDATA[Great Floors is looking for qualified people to expand its floor maintenance division. If you are interested in joining a progressive company that offers benefits and above average wages please call for an interview 206-241-0229. Fax or e-mail resume if you have one to 206-241-2699, s.ellsworth@greatfloors.com. All successful candidates must pass a background check and have the proper working credentials. ]]>

<![CDATA[COME AND JOIN OUR TEAM TODAY! Great opportunity for a WebMaster at the City of Auburn. Visit www.auburnwa.gov today for additional information and to apply! EOE WEBMASTER $4,645 - $5,701 per month This position is responsible for developing and managing the City of Auburn Internet and Intranet websites. Position works within the Information Services Department, acting as a technical liaison between the Communications Division and Information Services Department. Maintains the City of Auburn Internet and Intranet websites. • Maintains the website architecture and standards for all City of Auburn websites. • Maintains and creates SQL database connections and queries to enable dynamic websites. • Verifies content and functionality before, during and after projects to ensure quality control and consistency. • Troubleshoots technical problems with the City’s websites. • Maintains and reports web usage statistics. • Research, recommend and implement online services as appropriate AA certificate in web development, design or equivalent AND a combination of two years of technical training and successful experience in web development and design; experience and knowledge of web editing software, web related technologies required: OR a combination of experience, education and training that indicate the applicant would satisfactorily perform the essential tasks of the position. Visit www.auburnwa.gov for application materials!]]>

<![CDATA[If you have a true love of cars and/or racing, we have a spot for you! Whether your passion is mid-century muscle, Japanese imports, concept cars, or lowriders - our client can use your expertise to help them with researching autos for the next version of this popular racing title. But beware, if you don't eat, sleep and breathe cars you aren't a good fit. What you'll be doing: Researching cars - from specs to photos, you will use your knowledge to track down vehicle information. Working with the design team to ensure their creations are accurate Help track down hard-to-find cars and assist with vehicle photo shoots Lots of tracking - working with database and spreadsheet programs to track project data, licensing status, and visual assets. Requirements: Serious love of cars Extreme attention to detail Solid research skills and a resourceful personality Internet savvy Good written and oral communication ability Ability to multi-task, manage a busy schedule, and set priorities Previous experience with Excel or database programs a big plus Background in photography or video production a big plus This is a FT contract position on the eastside and is not a telecommute opportunity. Sakson & Taylor, an Aquent company, is a firm that offers content design and development, marketing, and creative services solutions. For more than 20 years, we have helped provide outsourcing and staffing solutions to clients such as Microsoft, HP, and Starbucks. We're a minority-owned business, committed to maintaining professional quality with a personal touch. ]]>

<![CDATA[TripleNet Technologies is looking for a Service Desk Technician Level I for an immediate full time opportunity. Skills * Customer Service * Technical Support (Tier 1) - at least 3 years * Documentation (for technical side AND customer facing) * Self motivation * Multi-tasking * Provide on-site and phone support to employees on Desktop Equipment * Level 1 Desktop support via phone, remote connection, or on-site with the use Duration: 12 Months Rate: DOE w/ Benefits Shifts: Rotating- Day, Swing , Night <a href="http://j.triplenettech.com?m=?m=careers&p=applyToJob&ID=266 nofollow" rel="nofollow">CLICK HERE TO APPLY</a> If you deliver top notch results we want to hear from you!!! ]]>

<![CDATA[Description: Use computer software to perform remote measurements of building rooftops. Skills: Basic computer skills; Familiarity Microsoft Windows and Office applications (Word, Excel, etc); Good spatial visualization skills and attention to detail. Proficiency with video game controllers a plus. Location: Kirkland, WA Pay: $12 - $15 per hour DOE Education requirements: Some college ]]>

<![CDATA[Do you have a passion for customer satisfaction and success? Do you have a desire for continuous learning and greater responsibility? Is being part of a successful, fun and innovative team important to you? If so, Envision Telephony is the place for you. Envision Telephony is a dynamic software organization located in downtown Seattle. We are seeking an experienced Support Engineer to join our Customer Support Team. In this position you will be responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of issues involving Envisions software products. As a member of the team you will work with our direct customers and reseller partners, to fully diagnose/troubleshoot possible software/hardware issues. In addition you will also have frequent communication and collaboration with other departments within the company to ensure a successful customer experience. Assisting customers can involve high pressure and multi-tasking yet the reward of working with other teams within the company to resolve customer issues and be able to respond to customers within established timelines can be an energizing challenge as well as a reward. Experience you need to be successful: You will need a minimum of two years experience troubleshooting software/hardware issues in a technical support role where you interfaced with and assisted customers as well as... • Windows 2000 or 2003 server administration and configuration experience. • Experience troubleshooting Client/Server applications with a working knowledge of internet/LAN protocols, software and hardware firewalls. • Ability to write basic SQL select statements and queries. • Previous experience with remote access tools used to diagnose issues, system performance and upgrade applications. • Knowledge of basic scripting. • Good understanding of Microsoft SQL Server management tools used to optimize performance and schedule standard maintenance tasks. • Demonstrated ability to work in fast paced, high demand environment. • Previous experience with PBX/ACDs and computer based telephony applications a plus. Some of the great responsibilities you will have: • Act as primary customer contact for incoming and assigned customer cases. Provide telephone, web, and email based technical support for applications within the Envision product suite. • Meet contractual and internal goals for customer communication by responding to requests for assistance, consistently providing updates on the progress of each resolution, and providing high quality, creative, and timely solutions. • Take part in on-going learning about our amazing products and new releases so you’ll be well equipped to routinely update customers and provide technically accurate and complete solutions. • Effectively utilize support tools to document problems and propagate solutions to both customers and co-workers. • Seek to proactively identify opportunities for improvement in all processes, communication, and documentation. Envision is a growing company focused on long-term customer satisfaction, built by employees who take pride in their work and are dedicated to the success of our customers. If our customers are successful, then we will be successful. You can learn more about Envision by visiting www.envisioninc.com. To apply for this great position, please email your resume to: careers@envisioninc.com ]]>

<![CDATA[The Bruce Titus Automotive Group, an automotive dealership with locations throughout South Puget Sound area, is looking for an individual with strong technical skills and who can provide excellent customer service to join our IT team. This position will support both Citrix and Windows XP clients at various BTAG locations and be the first point of contact for help desk issues. The position will be based in Tacoma with required travel to Olympia. Primary Duties: • Act as primary point of contact regarding all help desk issues. • Provide IT support via phone, email, over remote connections, and/or in person. • Maintain and troubleshoot Microsoft Windows Server 2003, XP workstations, and Citrix thin clients, including off-hours support • Support the addition, deletion and modification of accounts within Active Directory/LDAP environment and web-based applications. • Ensure backup of servers systems and tape rotations are completed. • Perform monthly software updates to Servers and PCs. • Escalation of issues to higher level technical team as appropriate. • Assist in the deployment of new applications and hardware • Install and configure workstations consisting of Citrix thin clients and XP workstations as needed. • Troubleshoot basic printing problems and escalate when necessary. • Perform other related duties as needed to meet the ongoing needs of the company. Minimum Requirements: • AA degree or two year Technical certificate • MSCA or completion within one year of employment • 1+ years experience troubleshooting PC desktops and laptops and printers • 1+ years experience with routers, switches, hubs and basic network topology. • Must have experience with Exchange 2003, Windows Server 2003, and Active Directory/LDAP administration. • Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work. • Must be insurable with our insurance provider and have the ability to operate a motor vehicle. • Must be able to lift up to 50 pounds. What we offer: • Competitive Pay Range: $15.00 - 18.00/hour DOQ • Benefits: Vacation pay, medical insurance, dental insurance, 401K, and HSA plan. • Discounts on New and Used Vehicle purchases • A challenging, growing, and supportive environment How to apply: Please send a resume and letter of interest describing in detail your background and experience with respect to the primary duties of this position. Applicants that do not address these items may not be considered. Submit required materials to: Bruce Titus Automotive Group Attn: Human Resources 4030 South Tacoma Way Tacoma WA, 98406 HR@brucetitus.com ]]>

<![CDATA[<h3>If you're an energetic individual interested in working for an exciting, entrepreneurial company, read on!</h3> OCS is a fast-paced, fun, flexible and progressive company located on Capitol Hill, and we’re looking for sharp contributors. OCS is the national market leader in healthcare information solutions. Through the efforts and dedication of the OCS team, we offer cutting edge products to our 1,500+ clients, we’ve earned exclusive endorsements from numerous state and national associations, and we’ve created successful strategic alliances with major companies across our industry. We've been awarded the Deloitte Fast 50 Technology Award (measuring the Northwest’s fastest growing companies) for the last seven consecutive years. This work has resulted in OCS being the premier leader in the markets we serve. At OCS we offer you more than just a good job, a paycheck and a great benefit package. OCS has built an environment that encourages creativity, innovation, collaboration and growth, balanced with a commitment to having fun, making OCS a place where nothing is routine. Helping our employees achieve and grow is essential. It’s key to the world class service we deliver to our clients. At OCS we believe it’s important to have a good time at work, even when work is hard. We have an immediate opening for a Technical Support Analyst Position Details This is a full time permanent position. Compensation: Salary 34-38K DOE, + full benefits. Job Description: This position is responsible for technical support, training and product implementations for OCS’ healthcare product suite from our national client base. You will work with all levels of external end-users, from data entry operators to clinicians and nursing supervisors to IT and MIS administrators. Because this position represents the “face” of OCS, you will maintain and enhance OCS’ reputation for excellent client support. Job Responsibilities include: <ul><li> Complete, escalate and/or follow up on client’s support inquires <li> Perform and monitor new client software implementations <li> Perform data importation processes <li> Create and update support documentation <li> Document client interactions into call tracking system <li> Provide group and one-on-one training via tele- or web-conferencing <li> Identify software improvement opportunities <li> Other duties as requested or assigned</ul></li> Position Requirements: <ul><li> Strong verbal and interpersonal skills <li> Strong technical trouble-shooting aptitude <li> Experience with MS Office products, including MS Access <li> Strong organizational skills <li> Ability to work independently and establish priorities <li> Ability to multitask, take initiative and work collaboratively with others in a fast-paced environment </ul></li> Desired Qualifications: <ul><li> Experience with home care or other health care settings <li> Experience with Goldmine, WebEx and SQL <li> Experience with Citrix strongly desired <li> Basic skills in data analysis helpful <li> Experience in training or coaching groups or individuals </ul></li> For more information about OCS and to apply for this position, please visit our web site, <a href="http://www.ocsys.com" rel="nofollow">www.ocsys.com</a>. More jobs and application instructions are on our Careers page. Local Seattle-area applicants only - no phone calls please. OCS is an equal opportunity employer. ]]>

<![CDATA[We are currently looking for a Desktop Support Analyst who will be responsible for supporting internal users and systems as well as working with the Network and Systems team on issues. To be considered you must be proficient supporting end users in a mixed MAC / Windows environment. We are seeking someone with a minimum of 2+ years of experience that has passion for providing exceptional customer support and an aptitude for learning new things. This is a fully benefited FTE position with growth potential. - If you are interested/qualified please forward your resume and salary history for immediate consideration. ]]>

<![CDATA[Overview: ========= OwnerIQ is seeking to add a full-time Systems Administrator in its Mill Creek, WA office. This critical position on the Development Team will have a pivotal role in contributing to the success of the OwnerIQ online properties. In this fast-paced, results-oriented environment, you will also work with other members of the organization to leverage best of breed open source technologies to help solve the self-support needs of experienced daily by users of consumer products. OwnerIQ is a well-funded venture-capital based start-up company offering a competitive compensation package and excellent benefits. Primary Responsibilities: ========================= * Work with both developers to build, deploy and maintain internally developed applications. * Setup and deploy hardware to support new applications and services. * Participate in shared 24x7 systems support. * Use your Python/Perl/PHP development skills to build automation, monitoring and reporting tools. * Maintain Linux web and application servers, monitoring uptime, performance, etc. Applications include MySQL, Apache, Mail (Zimbra), Bind, and OpenLDAP. Experience/Skills: ================== * Competent in at least one shell scripting language. * MySQL administration and scripting. * Linux (Fedora/Ubuntu) server administration. * High-energy, Start-up work ethic. About OwnerIQ: ============== OwnerIQ built a Network (<a href="http://OwnerIQ.net" rel="nofollow">http://OwnerIQ.net</a>) of channel-focused websites to help consumers easily find and store must have self-support product information. The Network's audience of actively engaged consumers is growing rapidly. The company is pioneering the concept of Ownership Targeting, providing brand advertisers with highly customized programs to precisely target consumers based on products they already own. Ownership Targeting is a revolutionary approach to marketing that takes the guesswork out of identifying likely purchasers, enabling advertisers to influence consumers throughout a product's ownership lifecycle. Founded in August 2006, OwnerIQ is based in Boston and is led by a successful and proven management team of online media professionals.]]>

<![CDATA[As the world's largest healthcare services company with more than $90 billion in annual sales, McKesson is a Fortune 18 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare -- information management so powerful that it supports peace of mind. Being part of a Fortune 18 company with over $90 billion in revenue doesn't happen just because you have good business sense. And it doesn't happen overnight. At McKesson Provider Technologies, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. That's the power to build your future! Our Practice Partner division in Seattle is currently seeking a Technical Support Engineer to oversee the implementation process of 3rd party interfaces to our application software. Position description: • Training and supporting clients in the software implementation process • Identifying and troubleshooting problems • Assisting in the testing and documentation of 3rd party interfaces • Providing technical design concepts and specifications • Developing and maintaining effective relationships, both externally and internally Position requirements: • Bachelor's degree or certification in a technology field • 2-3 years of software application implementation experience • Working knowledge of the C languages • Excellent communication and customer service skills • Seattle-area resident • Knowledge of HL7 standards or other healthcare-related experience is a plus Physical Requirements General Office Demands Company Statement As an equal opportunity employer, McKesson Practice Partner unites the talents and contributions of all to advance the power of healthcare. We offer a competitive compensation and benefits package, including health, dental, vision, life, & disability insurance; 401k with employer matching; paid time off; discount stock purchase plan; and more! To apply, go to www.mckesson.com/careers, and submit your resume for job # 17128. Local candidates only, please. ]]>

<![CDATA[As the world's largest healthcare services company with more than $90 billion in annual sales, McKesson is a Fortune 18 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare -- information management so powerful that it supports peace of mind. Being part of a Fortune 18 company with over $90 billion in revenue doesn't happen just because you have good business sense. And it doesn't happen overnight. At McKesson Provider Technologies, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare, and to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future! Our Practice Partner office in Seattle seeks a motivated software industry professional to provide leadership and technical guidance to the interface implementation team, and to assure customer interfaces are implemented in a timely, cost effective, and efficient manner. Position description: • Manages customer interface projects and quotes • Acts as the primary conduit between software development and customer facing teams, providing client feedback and needs analysis • Provides direct support to interface customers and manages customer escalations related to interfaces • Manages new interface product launches • Manages the development of team knowledge and capabilities Position requirements: • 4 year degree or equivalent experience in software development • 2 years of interface related programming experience or equivalent • 1 year of staff management experience • 1 year of project management experience • 3 years of experience in a customer facing role • Knowledge of XML, HL7, ASTM, ASCII, X12, and NCPDP interfaces is preferred Company Statement As an equal opportunity employer, McKesson Practice Partner unites the talents and contributions of all to advance the power of healthcare. We offer a competitive compensation and benefits package, including health, dental, vision, life, & disability insurance; 401k with employer matching; paid time off; discount stock purchase plan; and more! To apply, go to www.mckesson.com/careers, and submit your resume for job #22446. ]]>

<![CDATA[Successful, established software company in downtown Seattle seeks a Senior-level Technical Support Rep with experience in software implementations. Position description: • Supporting clients in the software implementation process • Identifying and troubleshooting problems • Assisting in the testing and documentation of 3rd party interfaces • Providing technical design concepts and specifications • Developing and maintaining effective relationships, both externally and internally Position requirements: • Bachelor's degree or certification in a technology field • 2+ years of experience in a customer-facing support position • 2+ years of experience with software implementation • Excellent communication skills • Working knowledge of the C programming languages is preferred • Knowledge of HL7 standards or other healthcare-related experience is a plus We offer a fun, rewarding work environment and a competitive salary and benefits package, including health, dental and vision insurance; 401(k) with employer matching; paid time off; and more! To apply, email your resume, with SOFTWARE IMPLEMENTATION SUPPORT in the subject line, to jobs@pmsi.com. ]]>

<![CDATA[Metro Transit located in Pioneer Square by Safeco and Qwest Fields, is looking for an IT Project Manager II. Our facility is located near bus lines and the Sounder Station. King County provides our employees with a free transportation pass (good on Metro, Pierce, Community and Sound Transit) and access to the building gym, with lockers, showers and bike room. We offer a generous benefits package including fully-paid medical, dental and vision benefits for the whole family or domestic partner. A generous sick leave plan, vacation and holiday pay. This position will participate in the Washington State Public Employees Retirement Plan (PERS) and have the option of participating in the County’s deferred compensation plan (a 457 plan). The IT Project Manager II will work with a team of project managers to provide technical project management services focusing on technical integration aspects of several large, complex information systems in production and under development. We are replacing and upgrading several systems on over 1,400 buses in Metro Transit’s fleet – critical systems that are integral to Metro’s service delivery, safety, security and efficiency. The ideal candidate will work with designated project managers to ensure that contractual requirements, integration requirements, functional specifications and acceptance criteria are properly met for successful project outcomes. You will also manage a technical interface committee process and coordinate the work of multiple contractors to ensure successful system integration, testing and deployment. For more details about this position, the required qualifications and application process please visit our website at www.metrokc.gov/ohrm/jobs/Technology.htm, Technical Integrator (Information Technology Project Manager II) Job #08SL7788 ]]>

<![CDATA[Polaris PCI, an industry leader in expatriate assignment management, is currently seeking an experienced Application Support Specialist who will join the internal team to work on our cutting-edge enterprise solution. Job Responsibilities ------------------------ • Act as primary customer contact for incoming and assigned customer cases. Provide telephone, web, and email based support for Polaris’s expatriate management application. • Help document, create, and verify acceptable workarounds to identify problems that permit users to continue using systems until a formal resolution has been released. • Train customers on product functionality. • Meet contractual and internal goals for customer communication by responding to requests for assistance, consistently providing updates on the progress of each resolution, and providing high quality, creative, and timely solutions. • On call weekend and after hours responsibilities. (need to carry a blackberry) • Test new product functionality as needed and communicate issues to Development in detailed bug reports. • Coordinate with Development and Client Services to test and verify software release. • Use SQL queries to investigate customer issues • Assist desktop users in day-to-day operational issues Qualifications ---------------------------- • Ability to work in a networked MS Windows environment. • Working knowledge of SQL and ability to write SQL queries. • Understanding of infrastructure of a .Net Web Application. • Demonstrated ability to work in fast paced, high demand environment. • Strong problem-solving skills • Good communication skills • Some experience with financial systems is a plus Education ------------ Computer science/engineering degree or equivalent professional experience Compensation ------------ Competitive salary, performance bonus, 401k, medical and dental benefits, paid vacation and sick leave ]]>

<![CDATA[Nintendo of America Consumer Service Representative / Tech Support Rep Nintendo of America is seeking enthusiastic candidates to fill several contract consumer service representative positions. You will act as a definitive source of information on system set up, operation, troubleshooting, and general information for many Nintendo products including the hottest gaming system on the market, the Nintendo Wii. Your position in this fun, active and energetic environment begins with 2 weeks of paid training (Monday through Friday 7:30am to 4:30pm). This position is a great opportunity for college students or for those looking for extra summer work. Consumer Service Representative Peak Time Part Time (PTPT) Program was established to help offset heavy call volume during the busiest times, which are mostly when students are out of school. During the school year you will be working 12-25 hours per week. During school breaks your hours will range from 20-40 hours per week. As a successful candidate you will need the ability to navigate the internet and have a strong interest in technology and the gaming industry. The Nintendo Contact Center is open 6am-7pm, 7 days a week. Shifts will include weekend hours. Pay Rates: $10.50/hr during training. Upon successful completion of the training (2 weeks in classroom and 3 weeks on the job training) the pay rate increases to $11.50 per hour Mon-Fri and $13.20 Sat-Sun. As a Consumer Service Representative you will be assisting consumers with a variety of calls: •Questions regarding set up of the Nintendo game systems. •Basic troubleshooting for an inoperative game or system in order to determine if the problem can be resolved over the phone or needs to come in for repair. •Answering consumer questions regarding specific Nintendo products and services. •Documenting and forwarding consumer comments. Whether you are seeking temporary work or permanent placement, Parker Staffing Services has the right opportunity for you. We value the relationships we share with our associates – you are an asset, not “just a temp.” In addition to your hourly compensation, we also offer a comprehensive benefits package including paid holidays, medical, dental, vision, and 401k for eligible associates. Submit your resume via email to: hollyf@parkerservices.com ]]>

<![CDATA[Customer Support Analyst Department: Support Basic Purpose: Under general supervision, provides customers and end users with support with all Intuitive ERP/Consona ERP products. Requires interface with other team members and customers. Essential Duties and Responsibilities 1. Frontline coverage including; *Receives telephone calls and emails from users having problems or questions about Consona ERP Hosted Applications. *Fact Finds to learn procedures followed and source of error *Answers questions *Handles customer problems that arise from the use of the product *Completes, maintains and processes pertinent information in the Consona ERP call tracking system regarding customer issues 2. Management of Open Cases including: *Maintains daily contact with customers, providing updates and essential information regarding customer cases owned by the analyst *Use Development / QA / Support as a resource to gain understanding of product so as to resolve software errors or to recommend changes to the program 3. Responsible for achieving objectives to meet department metrics 4. Employee will strive to foster a positive working environment in the work force Additional duties and responsibilities: Initially this position is 8AM-5PM (EDT or PDT). Team Work - Demonstrates the ability to manage inter-departmental relationships and build networks that will promote teamwork. Conflict resolution – Deals effectively with customers and team members in tense situations. Self Awareness – Recognizes and understands how one's own moods, emotions and actions affect others. Motivation - Pursues goals with energy and persistence. Knowledge and Skills Education/Training: Minimum of Associates Degree; or two years related experience and/or training; or equivalent combination of education and experience. ERP/Supplychain knowledge a plus. Excellent verbal and written communication skills. Ability to respond to common inquiries or complaints from customers or consultants. Excellent problem solving skills. We are looking for applicants who have production planning, order processing, or finance experience in a manufacturing environment. Knowledge of inventory transactions, production planning and scheduling, and manufacturing and MRP highly desirable. Prior customer or technical service experience or APICS certification is beneficial but not required. Applicants will handle written and oral communications with customers on different versions of the product, troubleshooting cases using our web conferencing software, and logging correspondence in our case management software package. A strong attention to detail is necessary to identify software issues. Must be friendly, customer focused, organized, and able to multi task several projects at the same time. Type of equipment used: PCs in a Microsoft network environment. Work environment: The noise level in the work environment is usually moderate. General office environment. Occasional overtime may be required to accommodate project deadlines. Some stress may occur. The above statements are intended to describe the general nature and level of work being performed by the person assigned to the position. They are representative of those an employee encounters while performing the essential functions of this job. The job description does not state or imply that the above duties and responsibilities are the only ones assigned to this position. An employee holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modifications to reasonably accommodate qualified individuals with a disability. ]]>

<![CDATA[Position Description: A Technical Support Specialist at Dynon will be responsible for handling inquiries for all products sold and distributed by the company. This person will also assist with sales support and manage products returned for repair. Position Responsibilities: • Become highly knowledgeable in the operation and installation of Dynon products • Receive and answer customer inquiries regarding product installation, operation and maintenance. • Be able to assist in diagnosing and resolving customer issues. • Support customer over various mediums (phone, email, forums, etc.) • Manage product returns and report any trends or new product problems that may surface. • Provide after sale support to distributors of Dynon products. • Document customer feedback for use by management and engineering. • Maintain favorable working relationships with all areas affecting product performance. Required Qualifications • Knowledgeable about experimental (“homebuilt”) aircraft. • Customer Service experience. • Excellent personal computing skills for most common office software packages. • Strong interpersonal/communication skills. • Must exhibit professional demeanor and communication style in representing Dynon. • Must be able to manage a wide range of issues and opportunities simultaneously while maintaining clear focus on company objectives. • Possess a strong commitment to company values including strong ethics in all business related matters. • PC/Windows troubleshooting experience. Desirable Qualifications • Pilot training or pilot’s license. • Basic knowledge of electronics. Dynon offers a full benefits program and a competitive salary based on ability and experience. ]]>

<![CDATA[JAPANESE, FRENCH & GERMAN NEEDED! Exciting entry-level customer support opportunities at our client Big Fish Games. 6 month assignment with possibility of permanent placement. Great opportunity for new college grads! Get in on the ground floor at one of online gaming’s hottest companies. Big Fish is a group of smart, passionate, energetic professionals committed to providing quality products and services to their customers. They are seeking the same level of dedication in their associates. Qualified candidates should possess at least a 2 year college degree, Bachelor's preferred, excellent computer skills, and a positive attitude. Some technical background/experience preferred but not required. Bilingual a must; proficient writing and speaking in both Japanese/French/German and English. Customer support provides a unique opportunity to showcase your customer service skills. The feeling of satisfaction that comes from making customers happy is second to none. Long term placement also puts you in a great position to see how a company works and provide you with the knowledge you need should a more permanent opportunity present itself. Whether you are seeking temporary work or permanent placement, Parker Staffing Services has the right opportunity for you. We value the relationships we share with our associates – you are an asset, not “just a temp.” In addition to your hourly compensation, we also offer a comprehensive benefits package including paid holidays, medical, dental, vision, and 401k for eligible associates. Please contact Roslin Harris at: roslinh@parkerservices.com]]>

<![CDATA[Account Manager Founded in 2000, Entellium is a global software company that develops on-demand Customer Relationship Management (CRM) software for small and midsize businesses. Entellium software helps sales teams balance the everyday needs of sales professionals with the reporting and forecasting needs of management. Entellium’s numerous awards and honors include: a bronze 2007 IDEA honor from BusinessWeek magazine—a top tribute in the field of interaction design; a “leader” ranking from Forester Research in the categories of both Sales Force Automation (SFA) and Customer Service Management; and CRM Magazine's 2004, 2005 and 2006 Market Leader Award for SFA. Entellium is the developer of Gamer Influenced Design (GID)™, a concept that incorporates some of video-games’ most compelling features into business software design. The result—software that is interactive, intuitive and boldly designed. Entellium has been rated one of the best companies to work for by Seattle Business Monthly Magazine, Washington CEO magazine and the Puget Sound Business Journal. Headquartered in Seattle, Entellium maintains a global research and development office in Kuala Lumpur, Malaysia. The Account Manager is primarily responsible for resolving escalated issues raised by new and existing customers in the effective use of Entellium systems, and proactively reducing churn by investigating and resolving customer concerns. They are experts in all Entellium systems in order to advise and assist customers in the daily use of the systems to add value to the customers’ business. Responsibilities: •Resolve calls escalated by Account Managers from Malaysia office •Provide support direct to customers on all aspects of product use where the automated delivery of knowledge falls short •Critique and improve existing internal policies and procedures to improve departmental efficiency and effectiveness. •Work with other areas of the Customer Learning and Support team to improve areas of the Customer Experience including documentation, webinars, and product enhancements. •Serve as liaison between the Account Managers and the Product Development team. •Represent the Customer Support department in the absence of the Customer Support Manager. •Be able to act as department representative and subject matter expert in project meetings •Assist the Account Managers in Malaysia in times of heavy volume or low staffing. •Provide excellent customer service •Interact with customers of various knowledge levels via telephone, e-mail, and chat. •Identify, evaluate, and prioritize customer problems and complaints •Analyze customer problems and formulate plans of resolution …and must be: •Able to work flexible rotating shifts including nights and weekends (rarely needed, but required) •Interact comfortably and communicate effectively with Development, Technology, Sales, and Training teams regarding customer issues and suggestions. Required Skills/Qualifications: •Highly service-oriented, customer-friendly with a warm personality. •Excellent communications skills, both written and verbal in the English language. •At least 3 years experience in customer service / product or user support. •Ability to quickly learn the most complex Entellium solutions and products. •Ability to understand, analyze and convey complex business concepts and processes in a way that customers understand. •Ability to quickly learn the CRM industry and competitive solutions. •Ability to interact with multiple levels of internal parties and external parties. •Adequate computer literacy with the standard office applications. •Team player but able to work independently, result oriented and self starter. •Self organizing and self motivated. If interested please apply at entellium.com]]>

<![CDATA[The Network PC Technician is responsible for providing general and specialized end-user IT support for staff. Duties include installing, maintaining, troubleshooting, and upgrading computer hardware, software, peripherals, and telephony equipment in a client/server networked environment. The position will also monitor and maintain the overall IT environment to ensure stability, provide end user support, assess user training needs and train users in effective use of applications. Additionally this position makes recommendations regarding hardware and software acquisitions; prepares documentation; and completes other related duties as assigned. Essential Functions/Major Responsibilities: • Completes a regularly scheduled analysis and monitoring of client/server systems for any potential performance and/or stability issues; with the leadership and oversight of the Systems Manager resolves the issues or ensures that any open issues are addressed and resolved. • Installs, configures, upgrades and troubleshoots Windows workstation operating systems and application software in a client/server networked environment, using standard business and administrative packages; may modify specific applications for use in operational departments. • Installs, assembles, configures and troubleshoots computers, monitors, network infrastructure telephony equipment, and peripherals such as printers, scanners, copiers, faxes and related hardware; pulls cables, and crimps, rewires or directs the rewiring of cables as required for new installations and office reconfiguration. • Provides end user application support and training as appropriate. • Provides support for employee access to the information and communication systems. Includes domain access, email access, security access, and telephony access. • Perform nightly backups of servers and data while administering a scheduled rotation of tapes both on and off-site. • Administer client security and virus protection via Symantec software. Includes daily downloads and pushes new definitions to desktops. • Ensure the systems compliance with requirements through the implementation, auditing, and adherence to policies, procedures and security standards. • Create and maintain a database, which can track support issues and resolutions • Maintains an updated manifest of all hardware and software inventory. • Maintains detailed documentation of all job functions for use as reference material. • Performs other duties of a similar nature or level. Specific Job Skills: • Demonstrated experience installing, configuring, upgrading and troubleshooting Windows workstation operating systems and software within a client/server networked environment, using primarily standard financial, business and administrative application practices • Demonstrated experience installing, assembling, configuring, upgrading, troubleshooting, and repairing computer hardware, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, copiers, faxes, and related hardware. • Demonstrated experience supporting users in a networked environment • Familiarity with basic networking concepts, client server concepts, telecommunications and the equipment and software required to maximize system support; • Proficiency with using Microsoft Windows XP professional workstation and desktop applications (Word, Excel, Outlook, PowerPoint) • Ability to communicate and work effectively with individuals from a diverse economic, cultural and ethnic backgrounds, physical and mental abilities and sexual orientations • Ability to work independently and as part of a team • Experienced and creative problem solver • Exceptional detail and organizational skills • Ability to manage multiple projects with competing priorities • Ability to follow and administer organization’s policies and procedures • Strong oral and written communication skills • Initiative and independent judgment within established guidelines and procedures • Ability to utilize experience, instructions and exhibit good judgment to plan and accomplish goals Education/Experience: Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. To be considered - please complete our employment application found @ www.compasscenter.org ]]>

<![CDATA[Hello! Please read the job description below carefully. We are looking for a bright, energetic and enthusiastic Audio Visual Technician with an eye for detail and the ability to work both independently and as a member of a dynamic team. We are a large, stable company that is offering this full time position with benefits. There are two different shifts available for the right candidate- The Position is Monday through Friday - Very little weekend work is ever necessary but we require weekend flexibility. All replies should attach a résumé. Replies without a résumé will not be considered. The job will require criminal, DMV and drug checks. Thanks you very much for your interest. We look forward to hearing from you. Valid Washington State Drivers License Job Title: Audio Visual Technician Education: High School diploma or GED Requirements: Valid Washington State Drivers License 1 year AV operations experience preferred 1 year hospitality industry experience preferred 5 Years Driving Experience Summary of Duties & Responsibilities: • Repair, maintain, upgrade and install AV equipment for Microsoft Puget Sound. • Coordinate conference guest & business services for Multi Purpose conference rooms • Troubleshoot equipment and assist clients with conducting meetings in a fast paced environment. Technical Duties: • Set up and removal of AV equipment throughout Microsoft Puget Sound • Provide customer service and specific AV assistance to clients including AV troubleshooting and operational assistance • Basic AV maintenance including AV cable interfacing, remote control battery replacement and emergency projector lamp replacement • Maintain pooled equipment for on and off site presentations • Meet and greet customers at the designated times. • Inventory equipment • Maintain equipment function checklist • Assist in maintenance and repair of AV equipment through escalation to engineering services • Provide timely and descriptive reports of equipment malfunction • Maintain neat appearance of AV cables and equipment • Input data for metrics tracking • Serve as contact between customers, vendors & MSCC staff for day-to-day event operations. • Review event schedules in Nautilus and ensure all room & facility requirements are communicated and met. • Work with Event Managers to communicate room requirements & changes as they arise. • Provide statistics and track services provided. • Work with MSCC Receptionists to facilitate customer requests, make recommendations, or coordinate travel arrangements. • Check & review all conference rooms prior to meetings start on a daily basis to ensure set up requirements are met. Walk through rooms to ensure all necessary items are secured, rooms are set/struck and/or ready to be re-set. Work with vendors to ensure all room information is understood. • Assist with materials or equipment which may be delivered by speakers, exhibitors, meeting planners or delivery companies. Log & track all items in/out. Assist with load in/out of materials/equipment within reasonable weight limits. • Post signage for meetings. • Inspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations. • Create and maintain conference rooms database containing specifications, digital images, room directions (print & electronic versions), audio visual capabilities, standard room set up and peripheral inventory. • Monitor room usage (ie: no shows). • Deliver, set up and retrieve Polycom phones. • Assist with storing deliveries and materials for meetings using log procedures. • Provide information to janitorial staff to assist in room set up and cleaning schedules on a daily basis. • Communicate daily with event team to ensure all needs are being met. • Communicate and interface with EBC front desk staff. • Foster working relationships with all service related vendors. Technical Expertise Required: • Competent in Computer Applications – Access, Excel, Publisher, Power Point, Visio, FrontPage, Word, Internet and Outlook. Prior usage of Asset Management software a plus • Ability to use AV diagnostic equipment • Technical proficiency with video, audio, and projection equipment • Knowledge of catering resources. Necessary Skills: • Strong Customer Service Skills • Basic Math Skills • Strong Attention to Detail and Accuracy • Multitask Oriented • Process Management • Strategic Planning • Excellent Verbal and Written Skills • Ability to Function in a Fast Paced Deadline Oriented Environment • Professional Demeanor • Ability to Adapt Quickly to a Changing Environment and Flexible Workload • Independent, Self- Motivated Worker • Excellent Time Management Skills • Strong Basic Math Skills Physical Demands: • Drive company van during business. • Climb ladders as necessary • Lift and carry 50lbs+ ]]>

<![CDATA[ Technical Support Engineer Our client is a growing, innovative, Seattle-based organization located in the downtown Seattle area. The Technical Support Engineer is a member of the growing Global Support Center, responsible for handling all technical issues and questions from customers, partners and employees. As a member of the Global Support Center you will be responsible for providing technical product support for new and existing customers. Responsibilities: • Assist customers with the integration of company products into diverse network environments • Interface with customers via phone, email and web interface • Provide technical support, installation assistance, reproduce customer bug scenarios, escalate applicable cases to appropriate department (engineering, marketing/sales, operations, etc.) • Travel to customer sites to troubleshoot product related issues • Write technical bulletins to be distributed to customers and posted to company Knowledge Base • Collect and analyze packet traces Position Requirements: • 3+ years minimum experience supporting customers of enterprise storage, networking or high-end server solutions • Ability to quickly learn new technology and new products independently • Ability to multitask while ensuring quality of work • Knowledge and experience with the administration of Unix (Linux, Solaris, Red Hat, etc) and Windows. • Knowledge and experience with one of the following network protocols: TCP/IP, HTTP, FTP, NFS, SMB/CIFS • Experience providing support to customers • Experience with installation, administration, and troubleshooting of mission critical software and hardware solutions • Excellent written and verbal communication skills • Positive attitude, hardworking and dependable • Bachelor's degree in Computer Science or other technical degree preferred This is a full time employee position including a full benefit package. So come join this talented and highly motivated team! This is a unique opportunity to work with a company that encourages professional growth, uses leading edge technology, and offers a casual work environment. If you have the experience and knowledge to help us please contact Cindy Libowsky at clibowsky@nwrpros.com. NorthWest Recruiting Professionals www.nwrpros.com ]]>

<![CDATA[ Position Summary: The Help Desk Specialist provides support to staff on all company computer systems. Troubleshoot IS related problems, determine source, and advise on appropriate action. General Responsibilities: Job requirements and qualifications are stated in broad terms and are not intended to be inclusive. <ul> <li>Install, configure, and maintain Windows XP on all laptop and desktop computers. <li>Install and configure all laptop and desktop applications, i.e. MS Office, Antivirus. <li>Provision and maintain PDA devices, i.e. Palm Treo. <li>Answer staff questions via phone and help desk ticketing system and in person. <li>Troubleshoot computer problems and maintain records via help desk. <li>Determine source of computer problems, ie hardware, software, network, user. <li>Consult with IS Manager and other IS staff on appropriate action. <li>Serve as liaison between staff and the technology department to resolve issues. <li>Work one-on-one with staff on application projects. <li>Provide recommendations on company application purchases. <li>Document resolutions for future reference via help desk ticketing system. <li>Perform hardware and software installations, such as memory upgrades and MS Office. <li>Provide user training to staff members. <li>Provide IS orientation to new company staff. </ul> Other Responsibilities: The general responsibilities are not inclusive. The Help Desk Specialist will follow other instructions/directions and will perform other related duties as required by the needs of the company and the Management Team. Supervision: This position has no formal supervisory responsibilities. The position indirectly influences others. Educational Requirements: <ul> <li>Bachelor's degree from a four-year college or university; in marketing, communications, business or a related field. <li>Relevant work experience may be substituted for academic requirements. </ul> Knowledge, Skills and Abilities: <ul> <li>Two years network administration/help desk experience is required. <li>Advanced technical knowledge of Microsoft operating systems and applications. <li>Technical knowledge of PDA’s including Palm Treo. <li>Experience with integrated telecommunications environments (PC/cellular) is preferred. <li>Experience with voice over IP. <li>Non-profit and/or medical environment experience is preferred. <li>Perform and/or oversee software and application development, installation, and upgrades. <li>Install, configure, and maintain personal computers. <li>Document network problems and resolutions for future reference. </ul> Key Requirements: <ul> <li>This position requires on call responsibilities and the availability to promptly travel within and outside the LifeCenter service area. <li>Maintain confidentiality with regard to the information being processed, stored or accessed by the network. <li>Assist personnel of other departments as a computer resource. <li>Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work related functions at expected times. <li>This position requires the manual dexterity sufficient to effectively operate phones, computers, and other office equipment. <li>The individual must have the ability to speak clearly using the English language to accurately convey information and be able to hear at normal speaking levels both in person and over the phone. <li>Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus. <li>Generally, working conditions do not require exposure to hazardous materials nor extremes in health and safety hazards. Work is normally performed in an office or hospital setting as well as other business environments. <li>The employee is required to lift 35 pounds. </ul> *Because of the nature of this position the incumbent may need to work outside of regular business hours, including evenings and weekends, sometimes without advance notice. If qualified and interested, please send resume to HR@lcnw.org; reference HDSpec in the subject of the e-mail. <center>EOE</center> Life Center Northwest LifeCenter Northwest Donor Network, based in Bellevue, Washington facilitates organ donation in Washington, Alaska, Montana and Northern Idaho. LifeCenter serves over one-fifth of the geographic landmass of the United States and is the largest organ procurement organization in the country. Designated by the federal government to facilitate the process of organ donation, LifeCenter works with 190 hospitals to implement policies supporting the process of organ donation. Donation awareness and education is provided to healthcare professionals to assist in the donation process and in helping them support family members faced with the death of a loved one. LifeCenter is also responsible for increasing public awareness about organ donation for a population base of 6.9 million people. Community Relations Coordinators work to enable every individual to make an informed decision about donation. The donation decision is simple - get the facts, make a decision, and share your decision about donating life. ]]>

<![CDATA[SNBL USA is a fast growing scientific research company providing preclinical services to biotech and pharmaceutical clients throughout the world. Located in South Everett, Washington, our Company has 385 employees at two locations nationwide, and is continuing to grow. SNBL USA strives to provide the highest quality research and science by encouraging an environment where our employees can generate their own personal successes, one day at a time. We believe that our employees are the key to our continued success. The IT Systems Analyst will be responsible for translating business processes into functional systems. Will provide support to users including implementation of applications, training, and custom reports. The ideal candidate for this position will have experience partnering with financial, technical, and operations departments to explore new technologies for future planning and potential implementation (and management) of technology systems. Duties may include: •Developing financial and operational data reporting for company wide use. •Developing analytical approaches to related tools/technology to deliver financial intelligence and facilitate understanding of business data and results. •Working with other IT staff and Finance department end-users to analyze and design financial computer solutions on internal systems. Will have an opportunity to formalize design in a well-written functional and technical specification. •Will coordinate systems issues with 3rd party software providers and resolve them in a timely fashion. •Perform tasks related to administration of systems including monitoring jobs and installing software upgrades. •Develop and manage business specifications, technical specifications, training and other project documentation. •Continually strive to improve the quality and efficiency of services provided by the Information Technology Department. •Will maintain Good Laboratory Practices, the security of information and Regulatory Compliance. Requirements include: •Completion of a Bachelor Degree in Computer Science, Accounting/Finance or Business. •Five years experience supporting financial systems and customers, preferably in health sciences or BioPharma environments. •Strong analytical, conceptual and problem solving skills. •Ability to perform the essential functions of the position; make sound decisions; prioritize and meet deadlines under limited supervision. •Knowledge and experience developing custom scripts, programs, SQL queries using common data management applications and tools, including Crystal Reports, Visual Basic or similar. •Strong understanding of MS Excel, MS Windows Server environments, documentation, and project management skills required. •Knowledge and experience supporting Great Plains or similar product is desired. SNBL USA provides a comprehensive benefits package that includes: •100% company paid premiums, for employee, for medical, dental, pharmaceutical, vision, life & AD&D, short term disability and long term disability insurances (50% company paid medical for dependents) •Paid Time Off accrues at 21 days off your first year of employment and 23 days thereafter •10 Paid Holiday’s •Retirement education plus 401(k) plan matching at .50 for every dollar contributed •Flexible Spending Account for medical and dependent care •Tuition Reimbursement at $1,500 first year and $3,000 thereafter •Employee Assistance Program at no charge to employee or family members •Employee Referral Program at $250 or $500 •Carpool incentives •On the Spot Awards •Direct Deposit Send resumes to: hr@snblusa.com SNBL USA, Ltd. is a, EEO employer and is proud to maintain a smoke-free, drug-free workplace. Pre-employment drug test is required. www.snblusa.com ]]>

<![CDATA[SKILL REQUIREMENTS Must have Active Directory, Windows Servers (NT/2000/2003), Microsoft SMS, Install Shield, Windows Scripting, MS Exchange, MS Cluster Services and Configuration, SAN, NAS, Hardware and Software Integration, and OWA Blackberry Enterprise Server. OVERVIEW Provides and demonstrates excellent customer service to the client. Scope includes Personal Computer and server hardware, software, operating systems, utilities, networks, and data communications. Assists IT staff and end-users with technical problems and implementations. Escalates issues to supervisor within recommended timeframes. Serves as third level support and the Client’s end point for trouble resolution. QUALIFICATIONS Two-year degree in the computer technology field or equivalent work experience required. Minimum three to four years enterprise client support experience with a minimum of two to three years supporting network clients required. Formal certification in a major network O.S. at the Engineer level and significant knowledge of multiple operating systems preferred. Proficient knowledge of personal computer architecture, memory, communication ports, peripherals, software, and networks including servers, driver configurations, frame types, and protocols. ]]>

<![CDATA[Computer Resource Corporation is currently looking for an experienced tech to work in a fast-paced multi-faceted environment. CRC is a growing Belltown based tech company that deals on a day to day basis with small to medium sized businesses, most of which are dental offices. The Systems Specialist would be working individually but in a team environment under direct supervision of the CEO and Tech Manager. CRC is a small team environment with big company ideas. Job Requirements: Knowledge of Microsoft Windows Server 2003 and Terminal Services Knowledge of network/system configuration, switches, and networking topographies Install and support firewalls and VPNs Basic system troubleshooting from printers and scanners to keyboards and surge protectors… 4 years of experience in the field or in a related area Excellent communication skills and the ability to multi-task Excellent Time Management and the ability to regulate yourself Vehicle which will be able to manage 100 miles a week Other Desired Skills: Thirst for knowledge Sense of Humor Ability to think outside the Box ]]>

<![CDATA[POSITION SUMMARY: Provide 1st & 2nd level technical support, control, configuration and maintenance of desktop & laptop computers as well as Point of Sale hardware and application across the enterprise. Perform regular maintenance on all hardware and software. Lead and execute project-based activities. Maintain hardware inventory schedule and assist with associated budgeting tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: „X Provide 1st & 2nd level support for all computer and POS related hardware and software through phone and remote access support. Perform end-user training as necessary. „X Perform hardware and application software trouble-shooting, testing, and issues resolution. Work with software and hardware vendors to resolve issues within a timely manner and with minimal disruption of business. Follow-up to resolve issues at root-cause level to prevent re-occurrence. „X Work with 3rd party POS help-desk staff and local help desk-staff to analyze and resolve issues in accordance with Service Level Agreements. Ensure 3rd party POS staff provides resolution at the root-cause level. „X Work with the internal customers and management in the planning, testing, piloting and deployment of new systems and implementing upgrades to legacy systems. „X Perform software configuration changes to support the needs of the operations. „X Responsible for the receipt, staging, configuration and shipping of equipment for new sites/users. „X Track hardware assets/inventory stored internally and deployed in the field „X Provide input for the creation of additional service level requirements to address field support issues as they arise. Document issues, the events leading up to them, and steps taken to resolve. In conjunction with management, develop/revise SOPs for sites to minimize future risk. ]]>

<![CDATA[Aqua Star is in need for a Business Intelligence Developer. The Business Intelligence Developer designs, builds, and supports analysis solutions, data transformations, and reports. This person would be responsible for designing and implementing reporting and information presentation solutions. This includes developing custom user interfaces as well as integrating with existing solutions. The focus on the role would be building a BI solution, which is comprised of a Data Warehouse, management reporting system, and information presentation portal. Aqua Star is a leading seafood importer in North America headquartered in downtown Seattle, one block north of Pike Place Market. Our operations are global. We are looking for a talented individual who can bring their skills to our Seattle office. We are looking for candidates who have experience with SQL 2005, SSIS, SSAS, SSRS, and T-SQL. Candidate must have strong experience building SSIS packages and building SSRS reports. Preferred experience with DTS (Data Transformation Services) to SSIS migration, and with reporting presentation via SharePoint, PerformancePoint, or some other portal or web presentation vehicle is highly desired. Additional requirements: Equivalent to completion of four (4) years of college-level coursework in computer science, information systems, or a related field and 5 years of business intelligence and/or software development experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. If you have the skills please apply! We provide a rich plan of benefits package which includes medical, dental, & vision 100% paid for employees, up to $140/month for commuter costs and up to $50/month for gym membership. Check us out at www.aquastar.com. EOE company. No relocation costs are covered. To apply please email resume to: jobs@aquastar.com ]]>

<![CDATA[Work with computers and help others. The InterConnection Computer Reuse and Learning Center is looking for someone who likes to teach others how to test, fix and upgrade computers. The Center teaches computer maintenance and repair skills to low income and unemployed individuals, donates computers to community volunteers and provides refurbished computers to non-profit organizations locally and abroad. Position Description: The job requires a thorough knowledge of computer hardware and testing procedure, and the ability to work with a diverse group of volunteers at all levels of experience. Basic job responsibilities include: • Teaching small classes on computer hardware topics • Troubleshooting failing machines • Writing documentation and how to manuals • Ability to multi-task and take initiative • Flexible regarding job duties and priorities • Ability to follow direction and work cohesively within a small team This is a workshop / warehouse environment and requires the ability to lift at least 50 pounds. The ability to work in an upbeat & constructive way is essential. HOURS: 10am to 6pm Tuesday to Friday, Saturday 10 to 3 (37 total) RATE OF PAY: $15.00 per hour LOCATION: 2222 N Pacific St, Seattle WA 98103 DEADLINE: We need to hire someone as soon as possible. Please send your materials in by May 23. TO APPLY: Interested applicants should send their cover letter and resume to brennick@interconnection.org QUESTIONS: Email Charles at brennick@interconnection.org or call 206 310 4547 ]]>

<![CDATA[Company Summary: Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – from OneLink and Voice Services to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy’s broadband services are available in most metropolitan areas within the 48 contiguous United States. Position Summary: As a customer support team supervisor, you will be responsible for developing and managing a small team of highly skilled support representatives. You will play an instrumental role in motivating your team to provide excellent customer service to all Speakeasy customers. You will be expected to provide superior customer service through complete ownership of the support experience. Your responsibilities include but are not limited to: • Carry out performance monitoring, measurement, evaluation and coaching of all Business Support Representatives • Managing the Business Support queues and providing overall improvement recommendations • Provide necessary training to assure a high level of technical aptitude by all team members • Handle escalated customer issues as necessary • Provide regular updates to management with team metrics, problem areas, planned improvements, goals and achievements • Participating in interdepartmental projects, including representation of team efforts and needs This position requires the following skills and experience: • 2 or more years of supervisory / leadership experience • Previous call center experience, preferably with a technical product or service • A high level of technical understanding of Telecom industry; ability to quickly learn company processes and procedures • Excellent written and oral communication skills • Strong interpersonal and leadership skills with ability to motivate others • Ability to prioritize multiple projects and meet established deadlines • Ability to effectively deal with the expectations of a very high-volume call center • Ability to work cross functionally • Strong ability to resolve difficult or escalated customer situations Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success. For more information about Speakeasy and about the position, check out our website at <a href="http://www.speakeasy.net/careers/" rel="nofollow">www.speakeasy.net/careers</a>. If you are interested in this position, you can apply directly by clicking <a href="https://v22.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=QDPFK026203F3VBQB8M6GV4CC&nPostingTargetID=631" rel="nofollow">here</a> ]]>

<![CDATA[Join one of the fastest growing companies in the $18 billion per year promotional marketing industry. Puget Sound-based Sunrise Identity serves organizations around the world, including several locally based Fortune 100 corporations. We deliver integrated marketing solutions that enable our clients to leave a lasting impression with their target audience while at the same time enhancing the power of their brand. We are a privately held business that values creativity, initiative, results, and last but not least, fun! Sunrise enjoys being associated with dynamic individuals who share our passion for serving clients and creating happy customers. Summary: Sunrise Identity is looking for an experienced Project Manager, QA Technician. As the Project Manager, QA Technician, you would be primarily responsible for external customer facing project management, gathering project requirements and specifications. You would also write and revise specification documents to meet internal and external requirements, as well as providing internal Tier II help desk support for NAV (ERP) and other systems. The person in this position will also be responsible for QA Testing and reviewing software documentation; the implementation of testing; analyzing test results and making recommendations; documenting results from tests and communicating the results to the development team. To be successful in this role the candidate must have excellent written and verbal communication and IT Project management skills; detail oriented, with strong organizational skills and the ability to manage high volume of data in a multi-tasking environment. Experience with HTML markup, Visual Studio, IIS, SharePoint, SQL, desired Education/Certifications/Experience: Bachelor's degree (B.A.) from four-year College or university in communications, accounting or business or related equivalent work experience or 2+ year’s related experience in business operations. ]]>

<![CDATA[Company Summary: Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – from OneLink and VoIP to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy’s broadband services are available in most metropolitan areas within the 48 contiguous United States. Position Summary: The primary focus of the ASG position is to provide industry-leading, world-class customer service to Speakeasy’s business customers. Successful candidates will accomplish this goal by taking on and owning all issues that may arise, from billing to router configuration and LAN support. Your responsibilities will include but are not limited to: • Answering Advanced Services Group customer calls and overflow calls from Dedicated Account Manager customers • Creating and updating Trouble Tickets for customers as well as updating the Account Manager’s of any issues • Providing timely and thorough updates of all issues dealt with • Owning all issues through to resolution • Supporting and troubleshooting broadband connectivity, including ADSL, SDSL, IDSL, T1 (Bonded), and BizVoIP services • Supporting and troubleshooting domains and DNS issues • Phone call and ticket queue awareness and ownership • Maintaining consistent quality and performance metrics as set out by management This position requires the following skills and experience: • Previous call center experience • Ability to effectively deal with the expectations of a very high-volume call center • Ability to handle and prioritize multiple contacts and tasks • Experience supporting Speakeasy’s services, products, and offerings • Strong working knowledge of TCP/IP, domain hosting, and LAN concepts • Excellent written and verbal communication skills, and an ability to maintain strict professionalism in all client communication • Familiarity with Speakeasy processes and systems, and with our vendors’ processes and systems • Excellent public speaking and presentation skills • Ability to keep a regular and consistent work schedule Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success. For mor